Took 13 minutes to get my Ribeye Combo. There wasn't a line inside the restaurant. I asked a worker if my order was ready because it had been 10 minutes and I could see my burger under the heat lamp and she said I don't know, even though I could see it under the heat lamp. I finally get my order with cold fries after waiting 13 minutes. read more

Jack in the Box - Took 13 minutes to get my order. I asked a worker if my order was ready because I saw it sitting on the heating lamp. She says I don't know. - Fast Food Near Me - Altadena, California

I come to this jack... very often 1 cause I worked here at this location for a couple years when I was 19-21... I am now a Chef .. this place taught me, how to customer service. I am in awe by the Night lady with the bad wig and bad attitude.. she never let's anyone complete there order and it makes you feel rushed and not very welcome. I also want to point out here lack of detail... twice I said I had a coupon and she ignored me and charged me the for a small #6 i still have the coupon. I hope that corporate will read and adhere to this post.. she is hurting your business in my opinion. She needs training on the window a job she has been doing for years... this is a fed up post... as she laughed at me cause I asked for mild sauce and thought she didn't hear me.. so I repeated myself... she scoffed and laughed. After a long day of attitude last thing I want is a attitude while spending my money... and getting my dinner at work I'm paid to deal with my staffs bs not hers... read more

I pass by this location everyday on my way to work and stopped here only because my son was hungry. Didn't like the service. Asked about a product and I got mumbling, your bothering me attitude. Then as I drive forward to pay for meal, female worker (probably manager) walks up to window and is talking to employee. Had to wait til she moved so I could drive forward and pay for meal. Then gave guy my card asked for partial payment and the rest would be on card. That took forever and then they said they couldn't do it. We're not going to talk about female worker messing with her lip and then handling someone's beverage. That was the last time I'll go there. Will drive all the way to the one in La Canada on Foothill. read more

Been to this jack in the box multiple times. But this visit was really nice. Adriana was really sweet and organized. She's definitely chick FIL A material . Really enjoyed the way she helped us. read more

Ordered a meatlover burrito, didnt have bacon. My iced tea/lemonade was just iced tea and since i asked for no ice it wasnt cold. And my take out order took over 10 minutes to get to me, which was also noted by one of the employees. I could understand any one of these problems individually and take it as a mistake, maybe even two. But all three on one small order amounts to negligence on their part. Of all the JITB's in Pasadena, this one is definitely the worst. read more

***** Pit stop review (Altadena) ***** This Jack in the Box is located right off of the Arroyo exit (northbound) of the 210 freeway. This is the only fast food place that I've seen so close to the freeway from the Pasadena 134 split to the 5 freeway. If you need a break from your travels this is the place to go. There's plenty of parking spaces in the rear for large vehicles. The only thing that I DON'T like about this Jack in the Box is the tagging in the men's restroom. I will never understand why people waste their lives away scribbling on toilet seats. I've asked women whether they see the same vandalism in their restrooms and I get a general "NO". I wonder why it is that men like to mark their territory to a larger degree? Maybe it's the same natural instinct that drives dogs to pee on a fire hydrants? Anyway, this is a message to the owners... Don't be discouraged. Keep painting over the graffiti. Keep replacing the vandalized parts. Replacing the $5 toilet seat is a small price to pay in the big picture. Your facility looks great, but the lack of attention to the details is a big downer. Food = as expected Seating area = clean Service = friendly Restroom = clean but unsightly tagging. read more

went through the drove through and i have to make this review long for y e l p to accept it but my boy matthew had that nice voice very clear and polite and my man give this guy a raise need to make this longer so shifjdkfjsjdjxjx djdjdj dis-je jdjdjd dijd read more

This Jack In The Box is conveniently by my house. Chicken strips, burgers, chicken sandwiches, curly fries, I love almost everything on the menu. They are typically fast and efficient as well. I have never had a problem here. The workers are great! Especially Armon & Tatiana (I haven't seen her in a while). I usually see them there on the weekend. They are great! Always making sure my order is correct and my sauce in the bag. This location is small but the inside is clean and the drive thru is typically fast. read more

Probably one of the worst run Jack in the Box we've been to. The ice machine was not working, there was a line of people still trying to get some ice from the machine and the employees knowing this didn't even tell us or try to fix it. When we went to sit down, all the tables were dirty and had crumbs from previous customer's food. When they called for our food to be ready to pick up, we asked the manager/shift leader for ketchup and bbq sauce, the lady went to retrieve it and simply dissappeared. I guess she went to look for it or somewhere in the back or something but she could of asked me, I was looking right at it across the counter. Anyways, bad customer service but whatever. read more

Late night (graveyard) shift either gets the orders wrong, is out of cup holders, or doesn't provide sauces for menu items (I.e. sauce for egg rolls) or utensils. They get worse and worse by the month. Last night was no utensils and tonight my burger was cold and the cheese didn't look right but I was so hungry. It made me sick to my stomach. I love this chain restaurant but it wouldn't be the first time I boycott a particular location. Their standards here have dropped on the night shift so I'm dropping them. Unfortunately it's the only thing open by my work (graveyard shift). Kitchen/frozen meals, here I come! read more

There's a really hot guy with green eyes!!! go check him out ladies! The jalapeno poppers are to die for. read more

I loved this Jack In The Box. The food was prepared well as it supposed to be (not like the highland park location). Curly fries were fresh. Clean bathrooms. Not crowded. Next to the mountains with a tree lined drive thru with a gorgeous view! (No line at the drive thru either) wish this location was closer to my home. read more

I love the fact complete menu is available all day. I've never had a problem with this location. Food is always fresh and hot. I like the fact I can pick up a salad at 7am on the way to work. Breakfast burritos are pretty big. read more

Jack in the Box - Number 27 breakfast burrito... Pretty big! - Fast Food Near Me - Altadena, California

Place really lost its touch , never gets order right, food cold, argues with customers. Very unprofessional place

Get what u need and go on ur way. I eat the salads. They're yummy and pre-made. I order inside, because drive thru takes forever.The Oreo milkshake is so bad for you health wise, but it's delicious! I come back regularly for my lunch breaks (the days I'm too lazy to bring food). read more

Jack in the Box - Fast Food Near Me - Altadena, California

The drive thru sucks, you look at a picture of a large old fashioned shake in a glass container $3.49_$4.29 ,and they serve you a small plastic container without whip cream and sill charge the same price ,well a very large container of strawberry syrup mix with ice cream proberly put you in a diabetic coma ? ,if you really need icecrean try food for less large container only $2.50 calorie count is on the container the choice is yours. read more

I dont know how this place is still in business terrible customer service and never seem to have what's on the menu! And I place my order @ the drive thru and when i pull up to pay they tell me that they don't have what I wanted! read more

I went to drive thru and they were out of cheese stake sandwich buns and large coffee cups and poor girl was working alone at the drive thru. If they are promoting an item they should have it stocked read more

This location is pretty busy, and with good reason, their food is good. That late night menu is bombacious... Of all fast food, jack in the box always hits the spot. read more

I like this Jack-in-the-Box maybe I know how to order the food but every time I get it is fresh good and I can't complain

This is the worst jack in the box I ever been to the manager is very rude and got all items wrong then was angry when she had to fix my order like I was asking for free stuff i paid for my items I ordered not sure why she is still working there. After reading reviews I see I'm not the only person she is rude to I will try once more if rude again i will call corporate that's not what this community needs read more

I'm not sure why this got such terrible reviews. I'm a huge JIB fan and I've been to SO many in SoCal. This is actually the nicest I've ever been to (only been through the drive-thru). The employees are the MOST friendly and helpful. The exterior of the building is clean, and new. No shady transients hanging around. Love it! I will go a little farther out of my way to go to this one over one that may be closer. read more

The manager at this particular Jack in the box was very rude did not acknowledge me whatsoever as well as give me a dirty luck I thought as if she could've done something to my food. And the customers in the food service industry you should know how to please a client or at least acknowledge them. I would not recommend all the other staff is amazing but the manager just unfortunately killed her reputation for me. read more

I won't rate the food because you either love it or you don't and all Jack in the Box food is the same. The place is clean and drive thru was fast and they got my order right. Matthew helped me out today and he engaged in a conversation as I was waiting for my food. His positive attitude made my visit to the restaurant better. read more

Nice place very friendly service clean and good prices the also very fast next to the freeway eat and go

I've pulled up numerous times to this jack in the box since I do Caltrans next door and Nicole is a very rude employee. I came up to the ordering speaker and I asked for a chocolate shake and as soon as I was going to say something. She said "are you done?" I said no politely and then I proceed to order a burger and as soon as I ordered the burger she said " are you done now?" With an attitude that anyone can spot a mile away. Such a shame. I guess anyone with a rude attitude can work in a place like this. JIB# 3319 read more

Every time I ask and pay for sour cream for these damn tacos they give me mayo, also I pay for the sour cream but I still just get mayo and regularly they forget items in my order. read more

So about 3 weeks ago, i was the only one there and the cashier forgot some of the items. However, it was then i got a call from the head person telling me that i will receive a free meal and she will just communicate that with the manager. Well that didn't go so well, i make it to Jack and the box and the manager doesn't have my name on file or how she put it, on a board... absolutely horrible service from both ends!!!!! I hope the head person sees this because communication needs to get better!! Smh!!!!!!!! read more

Awful experience. The guy behind the counter had to be told 3 times what my order was. #10 large with curly fries. Then he asked if I wanted the combo. Yes. #10 large with curly fries. Then he asked what kind of fries. I answered again. Order came and I got the wrong fries. They replace them and I go to find a seat but the dining room is a mess. Find a semi clean table and sit down inky to find out someone had spilled a soda all over the seat! A huge puddle that now soaked my pants read more

Honestly, you cant go here without them messing up your order, two seperate times I had to go inside and ask for my tacos that they forget even though they have like 12 tacos ready for ordering. Come on I'm a hard worker and I'm really thinking about applying to this location just to make it better. read more

Wow , somethings just dont change. Everytime i come i always get charged correctly but always missing atleast 2 item's thank u Jack

I can't rate less than one star unfortunately. These people never get the order right. Even the cashier will repeat your order back perfectly and still get it wrong. It will cost more when all is done. Their tea is disgusting. I believe it is over steeped. People are always stealing drinks and filling coolers with ice leaving none for guests. It is OK as long as you speak Spanish or aren't homeless I guess. read more

I have been to this location twice now. The first time was just me stopping in while I was out walking around. I got a glass of water. Over-all it was fine. The second time was last night. This was pretty bad. I was on a late night food run for me and two of my friends. They wrote on a list for me that they each wanted 10 "Big Hamburgers" and a large Sprite. They told me to get whatever I wanted for myself. So I pulled up and saw the ad for the new chicken nuggets and I wanted that. Then I saw the ad for 20 nuggets for $5!!! Now I was excited. So I pull up to the microphone and order 20 Big burgers 2 sprites. They tell me that there is no "Big Burger" only a "Big cheese Burger". (already an issue and I haven't even ordered my food yet :( ) so i quickly text my friend who confirms that they meant to put "Big Cheese Burgers" I apologize and ask for the 20 Big Cheese Burgers and 2 large Sprites. THEN she tells me that they are out of chicken nuggets! In my head - All Hell has broken loose. Now what the hell am I going to get. Jack in the Box has so much to choose from and I like so much of it but I was dead set on those nuggets. I ask about the chicken strips and luckily they have them. NOW- I am well aware that the nuggets are new and probably at a promotional price. So they are probably a lot cheaper than the strips. But I am no paying for this meal so what do I care. I then ask the lady "how many chicken strips would i need to buy to get roughly the same amount of chicken as I would get from the 20 piece nuggets?" Sounds like a simple enough question to me. Sadly the responses I received were all tainted with confusion. First she tried to explain that there were only 4 strips to a box and that she could not change that (as if to imply that I was asking her to make a special box of chicken for me). Then I repeated my question and she said that there was not a larger chicken strip box to sell. Then I tried one more time and said "I just want to get about the same quantity of chicken, so how many boxes will I need to buy?" She said I will have to buy 5 BOXES. This answer was ridiculous so I just ordered a #12 with a milk shake and got the food and left. It was on the way home that it dawned on me that her answer was based on mathematics. This did not occur to me in the drive thru as it took a while for strangeness of this answer to really sink in. Her response to my question was 5 boxes because 5 x 4 is 20. She thought I wanted to buy 20 Chicken Strips because I could not get 20 nuggets!!! REALLY!?! Sadly the story did not end there. Once I got home my friends discovered that the bags were full of hamburgers and not Big Cheeseburgers. I had to drive all the way back to give them back the 20 hamburger. They didn't even give me the cheeseburgers for free as I had hopped. Had to pay the difference and didn't even get a free dessert or an apology or anything. :( oh well. It could have been worst. read more

First off , I am force to put one star . N e way .this jack n the box taste like shit on a consistence basis . Multiple times have I gone to the drive threw just to walk back in and have my order redone . The fries are never on point . The food is Coke for the most part , also the lady's who work here bicker at each other the whole time while you are trying to enjoy you're food . I only come here because three is not a lot of places to eat in this lil area . Ugh read more

Worst service ever. Came in on a Saturday morning and it was mildly busy. They decide this is an appropriate time to put a trainer at the cashier. She had no idea what she was doing. Those fulfilling orders were slow, with orders taking upwards in 15 minutes to fulfill. This fast food option was a good 30 min from walking in the door to receiving my order. Cmon guys, you need to take a lesson from the efficiency of McDonalds up the street. What a mistake coming here. read more

Great food and great service. Stephanie is the best! Very professional and nice. Remembers by order, impressive. Thank you!

This place man what can I say this is the worst jack ever every time I go thru the drive thru they always mess up my order or always forget something and when I call to complain they either take for ever to answer or they give me a really bad attitude when I go back..you guys need to get it together and work on doing the orders right and especially you guys attitudes because it's horrible.. read more

Bacon Cheddar Potatoes Wedges w/sour cream...oh yeah 2 tacos please....i rest my case.

Stopped by today and decided to go inside to eat and the place was filthy. Especially the drink station! There was fruit punch everywhere and the floor was dirty too! There was visible trash on the floor and tables. I just wanted to quickly eat and get out! read more

My dad loves the #30 breakfast my mom died & for 3 years I've made frequent visits there to get it I get other food for dinner as well. On 3 occasions I've gotten it & the hash brown is not in it, now I look before I leave but still it's not in the bag so I have to wait on it making my other food cold. Before I called no answer contacted corp got a response the mgr from Altadena would call me, never happened. They have a # on their bldg to call useless, so disappointed. I was told they changed & put the hash browns in the bag not the plate well it was always in the plate never in the bag, have not gotten my money worth read more