I ordered food in the drive-through like 3 AM and there was a line that said the food's gonna take a minute so they had me pull up and wait in front he came out with a weighted bag figured it was a food and I took off and went home Wendt opened the bag there's no food in it was just a big handful of hot sauce. I straight got ripped off and was left hungry great job Jack-in-the-Box read more

Jack in the Box - A pile of hot sauce instead of food. Straight ripped off. - Fast Food Near Me - Austin, Texas

When I first started this review on my way home, I had it at a 1 star.. the gentleman or lack there of taking the order was very rude and pushy.. he was going way to fast and trying to rush me through my order causing confusion on his end.. when we got to the window, he became very rude and un pleasant! Not sure what the problem was? When I asked for more ranch, he firmly told me that he put some in the bag.. when I looked there were 4 ranches... I spent $50 dollars on food and he told me he couldn't give me more ranch?!?! The food is very good and fresh, that is the only reason it's getting 3 stars.. like I said good food, but they can use some training in customer relations! read more

I haven't been back in 4 years. The only thing I I ordered was the breakfast sausage croissant and it was simply horrible. Croissant was very dry, egg almost burnt so was the sausage. Service mediocre at best. Certainly not going back! read more

Horrible staff and extremely rude. They refused to let a ex marine eat there because he had dirty hands and belived he was homeless. We also spent $40 on our food waiting 20 minutes for it and they forgot half of it even giving us a ripped bag. read more

The two people working this morning were so rude to my partner and I while we were waiting to pick up an Uber Eats order. When we said we were here to pick up an order over the mic, the female didn't respond. We waited for five minutes then pulled forward. Nobody came to the window, but the male just stared at us. My partner pulled around to go inside where there the female was straight up MEAN to a shy lady ordering in front of us. Then the female went and HID from the next guest who was trying to order a coke. Like, literally went to a corner and ducked away, ignoring this guy. Totally absurd. read more

The food is good. The manager is so delusional she thinks her body is gonna look like her daughters and also thinks young men are staring at her and is always flexing her "expensive" Michael kors bag she prob got from la ross read more

you gave us the wrong order :( $15 wasted for bad food. bad burger only fries right boooooo

Horrible. Rude extremely disrespectful employees. Order was all wrong and the food was trash. Never going there again. We tried to be pleasant, and polite, employee with a small mustache literally was so disrespectful and literally threatened us. This location is the absolute worst. read more

every time i go to jack in the box . the coke freestyle machine is not working. it needs to be fixed. or get a new machine.

So rude!!! The drive through guy can't even shut up and listen so I can give him my order instead of interrupting every 5sec. Other places, they confirm my order AFTER I've placed my order, not during. Not to mention, my onion rings were missing and I had no straws for my shake. Can't even take an order right. SMDH. read more

I got lunch here yesterday. I ordered a classic crispy Jack wrap. I said at least 5 times not the spicy one (it gives me bad heartburn). They gave me the spicy one! I don't recommend getting food from here. They don't listen. read more

I would give minus stars if possible. The cashier literally argued with me about what I ordered. Was rude and very argumentative. I ordered a breakfast Jack combo. She said that is not what I ordered. What I ended up with was a burger and a dr pepper - no hash browns. The breakfast jack combo was 3.99. I was charged $5.03 and this was before I realized that I had a burger instead of what I ordered. Instead of offering to fix my order she charged me more for hash browns - total of $7.12! Then I realized I had a burger and she argued that it was not what I had until I showed her. When I asked that everything be refunded the shoved my refund receipt and slammed the drive thru door in my face. She would not respond. I called the store three times to figure out who to talk to with no answer. Jack In The Box has a huge management issue here. Employee name is Maria. Transaction is June 13 at 2:01pm. Photo is attached of the refund of $7.22 for the $3.99 meal that I ordered and never got. She could have just corrected the order! Horrendous! read more

Jack in the Box - Fast Food Near Me - Austin, Texas

There should be a NEGATIVE sign review! My daughter ate at jack in the box on the corner of William Cannon & Escarpment in Austin, Texas today. She had 2 bites of a breakfast taco then threw it away saying it wasn't very good. So i gave her my chicken nuggets & curly fries. Within 1 hour she was complaining her stomach hurt. After another hour she was complaining she was nauseous. This is not normal for her, she has pretty much a cast iron stomach. 2 & 1/2 hours after she at at jack in the box she was throwing up & had a horrible headache. It is now 5 hours after she ate there and she is still throwing up. Even when she gets the flu, she only throws up once, then is fine. Obviously whatever gave her the food poisoning is seriously BAD! read more

This is an O.k. Jack in the Box location. I may get a little excited because I'm from the northeast and we don't have Jack in the Box in my area. I will say that the food is cheap. You can get breakfast any time of the day, whats not to love about that. This is the only place with the sourdough bread, that's a plus. I love the sourdough burgers and breakfast sandwiches. On the occasions that I have been here, the staff has always been pleasant. On the other hand the food comes out slower than expected. Also, I keep getting the tacos... I don't know why. They are gross and cheap. Don't get the $1.00 tacos. As far as cleanliness goes its o.k. The bathroom was acceptable and did not smell. A few of the tables still had crumbs on them, but eh... They do have that really awesome 50 flavor coke machine though. When I took the Yelp photo a year ago it was shiny and new. A year later, it looks dingy, and most of the soda flavors were unavailable. read more

Jack in the Box - sweet antenna ornament. - Fast Food Near Me - Austin, Texas

If I could give 0 stars I would. I went there to get A late night snack and I ordered a 10 piece nugget. When I got to the window I asked for some sauce and all hell raised loose the lady said and I quote " I'm busy" when we asked for the sauce and she she shut the window on us and she got another lady who seems to be the manager she said very angry the ranch was in the bag and we told her the ranch was not in there and started arguing with us I wouldn't have had expected to live this radical experience over done ranch 10/10 do not recomend read more

Wanted the home style chicken sandwich, but with the spicy chicken patty, can't do it. Why not? System won't allow it. Bruh, let's get real. Put the fucking spicy chicken on the Sammy dude. Fuck the system and fuck J in the B if they "don't allow it" read more

I already don't trust eating out fast food. Tonight's order was all around garbage. Cold fries we ate them as soon as we got them from the drive through, over cooked just burnt onion rings and cold, cold tacos. We tried to eat all this stuff on the drive as soon as they handed it to us. I'm unsure how it could end up all so damn bad read more

Jack in the Box - Over cooked burnt onion rings that were cold as soon as we got them. - Fast Food Near Me - Austin, Texas

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Every time I have gone to this location which is conveniently across the street from me it takes forever to place a order the woman that works the night shift acts as though she doesn't speak English Because she pretends to not understand what you're saying after she says 1 million times if you want anything else not to mention that once you do order food it takes about 20 minutes for you to get the food I don't know what the point of a fast food places if it takes 20 minutes to get food needless to say I placed my order I was waiting out there for about 10 minutes before the lady actually open the window to take my money and I decided that that was already ridiculous so I just left... Anything else? read more

Been coming to this Jack in the Box for years. Susan just served me and was very polite and courteous. Granted, if you want top service, I wouldn't altogether recommend coming here after dark if you want the same level of customer service as they almost always tell me that their shake machine doesn't work...regardless of the hour or if it actually works or not. That aside, it's a great little JNTB. read more

Jack in the Box - Just had an excellent experience from Susan the manager. Super friendly and professional. :) - Fast Food Near Me - Austin, Texas

I went yesterday morning because my 9 year old wanted breakfast before getting on the bus someone spoke on the microphone then when I was trying to place my order no one answered and I drove to the window and no one was around. The music was on and cars were there. read more

Today, Christmas Day of 2021. My son was hungry and this Jack in the box was kind enough to feed my son. The staff was incredibly busy and incredibly working diligently to get orders out fast, hot and accurate. The young lady at the front counter was so sweet kept us informed on our order as well as the orders of others. Many Uber eats and Grub hub orders coming in for pick up. The same young lady was amazingly on top of everything. Thank you jack in the box for helping me feed my son. I cannot tell you how much I appreciate the staff and the decision to stay open today. read more

For the most part this is your normal neighborhood jack in the box. I have been here several times over the years and have had not so good experiences and OK experiences here. Last night was Christmas night and Jack in the box seemed like literally the only place open at 1 am. I even drove by a few other spots like Taco Cabana, Whataburger, Burger King and McDonald's and they were all closed. So this being the only place open the line was crazy long. When I turned in from William Cannon I could barely inch out of the main street. I could literally see 11 cars in front of me from the street to the ordering menu then there were probably another 4 cars that I could not see waiting on their food. So lets say there were probably 15 cars in line. I was thinking... I can't believe I am going to sit through this .. but I was willing to because I had just gotten off work and did not want to go home and cook. After the first 7 mins or so I was pleasantly surprised how swiftly the line was moving ... this was very unlike any Jack in the Box experience I had ever had on a regular day. I was literally through the drive thru line in about 16-18 minutes with 15 cars in front of me ... that was not bad at all. I was expecting it to be way worse. Maybe I am so happy about it because I had low expectations. Anyway I want to give the crew that was working last night, Christmas night 12/25/2014-12/26/2014 a huge shout out! They were absolutely 5 star Jack in the Box quality. I give this review 4 stars because on my last visit my order was not right ... but anyway back to the positivity. The crew last night was working like a well oiled machine. I wish all fast food restaurants would produce this quality of work! Thanks for working on Christmas! I hope your boss reads this and gives you a raise or a promotion! read more

Is JIB a guilty pleasure for anyone besides me? Gotta love those coupons that come monthly in the circular - gives you an excuse to indulge. Anyway, this JIB is admittedly not very good. But it's not like you're going to drive across town (or an extra 2 miles) to go to a better one. If you were feeling that motivated, you probably wouldn't be eating at Jack in the Box. read more

Is it fast? Hardly. Do they regularly disappoint? Every time I've been here after 2pm, Yes. Is it the best drive thru? Nope. But they are always changing the menu and the employees usually smile and thank me. Curly fries are pretty generic. But consistently good. Ice cream machine almost always is out of order or being cleaned. Sad. Gf loves the Oreo shakes. One night we tried THREE separate restaurants all were out of order. Butter burger showed POOR execution and plating. The patty was beyond over cooked almost inedible. The butter sauce was preservative packed and tasted like it as well. But the upcharge for curly fries? Totes worth it. Won't be back this year. read more

Excellent service! The drive thru staff is exceptionally friendly and fast! Today, Teresita served me, she was AWESOME! If you are in a hurry, and want good fast food their new breakfast platter is delicious and easily feeds 2 people! I accidentally ordered #1 instead of #21, it's a very flavorful, real Bacon Swiss Burger, served with fresh, hot, crispy fries and brewed iced tea! Once again, too much food for 1 person. Jack in the Box has consistently offered quality fast food at extremely fair prices, Thanks Jack! I'll definitely be back :) read more

The man on drive thru rushed our order then cut our order off half way, then audibly sighed when we told him we weren't finished. We come here often because it's close to work but maybe don't have such rude people on drive thru Update: my burger had pickles and my girlfriends eggs were runny on the breakfast jack. read more

So, I just purchased a #26 breakfast with a dr pepper. When I got to the bottom of my beverage I opened the lid to chew on the ice. Found this nice long hair inside on the cup's wall...completely disgusted. Ps--I'm bald read more

Jack in the Box - Found this inside my dr pepper.... Digusting! Ps--I'm bald - Fast Food Near Me - Austin, Texas

Incredibly slow service. Rude staff. I won't waste my time here again. Shame! Shame! Shame! read more

The cashier Chelsea was terrific!! She was very friendly & helpful. I'll definitely come back because of her excellent customer service!! My order was fast & the food was deeelicious! All the employees were friendly but Chelsea really made the experience pleasant!! Would definitely recommend. read more

Probably the worst J in the B in town. It's dirty, understaffed, and seems like every time I go there they screw my order up. So, solution time. Pick another location :P read more

I've been here twice in the past month and both times were awful. The first time they made me wait 20 minutes for a computer issue they had which was fine and all because it was 2 am and I was hungry but they were incredibly rude. When I finally pulled up to the window to get my food, the girl giving me my order was flat out distasteful and didn't even ask if I needed anything else (ketchup/hot sauce) nor did she dismiss me properly. When I asked for condiment she all but threw them at me and as if that weren't enough they had forgotten something from my order. Last night I went again and again, I was made to wait. Then when I gave my order they guy had a bad attitude, did not repeat my order and I had to ask if he had gotten down the iced coffee I wanted, he replied 'yes' and I proceeded to pull forward. When we pulled up he handed me only half my order and told me to have a nice night without giving me the rest. I told him and he looked at me like he had no idea what I was talking about then had to re do the order. He also gave us the wrong size of drinks at that. Probably not going to this location again:( sucks bc its closest but def not worth going to. read more

I have to admit, I had been to this Jack in this Box my first week moving back to Austin 4 years ago, and it had not won me over, so i had not been back since this week. living so close, it seemed like a natural choice coming home from the emergency room this past thursday night. now my girlfriend will say that it was all the methylmorphine i was on, but i do believe at the e.r., i saw jack reading a magazine on the other side between the crying babies and the family who could not speak english. now i am not sure if they take reservations, but we were somehow allowed to proceed through the drive-thru at 2a.m. with such a wide variety to select from (they even have seafood folks), i was rushed and made a last minute decision to get an order of their infamous tacos. thats english for taco i think. what i had heard but not believed till this point, is that you can get two of these bad boys, for only one american dollar. take that france, talking about the value of american money. what was even more convenient, was that the friendly cashier let us put the entire 2 taco purchase on a credit card. i was even given a free upgrade and somehow managed to get napkins and hot sauce added to my order at no charge. again, i had just came from st. davids off of ben white so my mind is a little fuzzy, but i do remember that i had to take food with the medicine i picked up at the 24 hr cvs on congress so i ate those tacos post haste. i can honestly say without a doubt that i made the best possible decision at the time. still not knowing what that tantalizing meat they used to fill the inside of the tough corn shell, i can only assume it was something exotic such as river rat, or a bean toad (if there is such an animal). the sauce complimented the napkins greatly, and i can assure you dear reader, that i was able to get sauce just about every where including my shirt, my hospital bracelet, and even some on the floor. the best part about my experience was the next morning when i woke up i was immediately reminded about the previous meal on the way to the toilet, thanks to the vomit that came directly from my mouth. i think some of the food went back down, so i would consider that a second meal for free (discount $$$). i can honestly say without a doubt, this is the best meal i have ever eaten, after coming out of the emergency room. i had other choices, 7-11, a random taco stand, or even something from the trash, but in the end it was my drug induced vision (or proximity of location to residence and time of day) that led me to this great adventure. read more

Cashier ebony (no really that's her name ) rings me up for two chicken sandwiches , only gives me 1 , she's a hater and a half , don't go to this location , ghetto trash, and don't reply "mmhmmmmm" when I say my items , how about "okay anything else " read more

Love coming here after 9 to get that munchies meal deal for $6 bucks. You can't beat it. I grabbed the croissant chicken meal and it's was straight delicious. Lot of food for the price you pay. The Chinese manager was very polite something I usually don't experience at other jack in the boxes. Great variety of food. read more

Went there this past weekend on Saturday and had some Tacos. The place was dirty. I notice staff cleaning while I was eating and they were using a napkins with not sanitation spray on the tables and dropping left over crumbs on the floor. Then noticed he picked up a napkin rolled into the one he was cleaning with and continued to clean tables. Icing on the cake was when he took his bare hands and push the trash into the full trash can then continued to wipe the tables. Next he took the trash out to the dumpsters pushed it in again no gloves on hands and upon returning into the dinning area leaned over the ordering counter with the dirty had to grab trash bags. He then returned to the kitchen and began to prepare meals. I hope no one gets sick at this place. read more

Not only the worst Jack in the Box I've ever been to, but the single worst fast food restaurant in central Texas. Any menu item that would be good at another location is terrible at this one. Grilled sandwiches NOT grilled, nasty cold eggs. Never once got an order right. I have refused to go here and it has ruined all Jack in the Boxes for me. Hope this location closes so we can have something worth going to in the neighborhood. Total waste of real estate! Pox on you Jack in the Box! read more

Disappointed by this place, but it is my local JITB. Have been here quite few times since it is on my route home. But it's time to say something about the service. I gotta have my curly fries, but am constantly turned off by the disrespect I receive from the majority of the employees. I have worked fast food before so I can relate. Understanding that working the night shifts suck. Unfortunately there are certain individuals who work at this location that are near-miserable. I have been constantly disappointed by the rudeness when just ordering my regular meal after getting off a 10-11 hour shift at my own job, just trying to feed myself and stay positive, affect people positively even in my own exhaustion. At the fast food establishment I spent years at, I never saw any of my coworkers treat customers like dirt, idiots. But at this location I'm an assumed drunk idiot ordering food late after partying, when in reality I'm just exhausted, getting off a closing shift myself? Hope jack in the box reads this and knows which individuals I'm speaking of. Wouldn't ever go here if the location wasn't so perfect on route home and working retail hours- only time to eat is when everything else is closed. Will say that I have encountered a nice, decent guy there. Had pleasant service. But that was once. Hire more like him, and this place will have better ratings. read more

Horrible service . Every time I get any food there it's soaked in oil and my food is always cold . Always always always. Freaking disgusting! YOULL BE WASTING YOURE MONEY! read more

Ordered the chicken strips, ended up getting some weird burger with everything on it. I don't understand how they can be so incapable. My receipt says the chicken... read more

They are rude here don't have anything on the menu give you attitude no matter what you ask for no milkshakes no anything have you wait forever for what you need read more