Literally the most annoying women late at night apparently the manager refused to give me more sauce and said she could only give me 3 ranch when I ordered 6 burgers and 10 tacos. She was attitudinal and my tacos were sloppy never going there again read more

Just left this location been coming here for years and never have I been so disappointed I ordered the 3$ jacks munchie meal platter Not only was it cold but it was also stale It's probably been sitting in the warmers for over a half hour seems to me the Friday night /sat morning crew is really lazy read more

It's seems, if your no Mexican you get very poor service. Ever time I order there the people are nice to anyone of Latin ethnicity. But when any other ethnic background is a problem. Also every time I order I get old fries or wrong food. This issue needs to be addressed! I should receive what I'm paying for period. My hard earned dollars should be treated with respect. read more

The salad I bought was old. The lettuce was brown and tomato's where soft. I also ordered a large Fanta and it was flat.

This location never has things in stock, servers/cashiers are rude, and random times they do cash only. This location doesn't seem to care about anything. Will not go here or recommend going here. Would give zero stars if possible. read more

I wanted to give a shout-out to Kat. She was the sweetest person, so happy and full of smiles and customer service

Waited FOREVER 2:00am Jack in the Box line. Took forever. Finally get the food and drive away and half the order is missing do yourself a favor...go to a different Jack. read more

This restaurant has the worst customer service and the cashier have the worst attitude went to buy food on Sunday like around 2am wait about 30 minute in line then another 45 minutes to order and then 25 minutes to get my order and to top it off my order was wrong and this was in the drive thru service there was a big order and instead of parking the car with the big order the had cars behind wait a long time mangar need to step up and better the customer service read more

If you're trying to walk in to get food and they're busy good luck. I stood at the cashier for about 5 minutes and three of their employees saw me but did not acknowledge me. I honestly don't care because I avoided eating fast food and I can only imagine that if their service was bad I can only imagine the food. It just screws me over because I'm a delivery driver and I lost valuable time trying to eat lunch. read more

This jack in the box doesn't even offer take out pickup. You have to wait in their long ass drive thru line just to pick up your order. What's the point of ordering ahead if you can't even pickup your order when you get here. You still have to wait in a long ass line that's barely moving. Fuck I woulda been better off not even eating breakfast. This shits ridiculous. read more

i stopped here to get food so i can take up azusa canyon to go camping and ordered a teriyaki bowl did not get a spork my boyfriend ordered crispy chicken strips and they were burnt i tried to call them but the phone line was disconnected very disappointed read more

Slow, slow, SLOW! Was waiting at the order box for a long time (6+ minutes, based on the number of songs that passed on the radio) then another 10-12 minutes of waiting in line, despite there being only 2 other cars in the driveway. read more

I Came Here To Kill Some Time and Although I Love Jack In The Box This Certain Location Was Nasty. My Food Was Properly Cooked and Good But This Place Was Just A Big Mess. The Soda Machine Was Very Dirty, the Tables Had Not Been Cleaned and Had Food All Over It and The Orange Juice Box That Was Given To My Daughter Had Something Brown and Sticky On It Also There Was A Line Of People Waiting To Order That Were Very Upset For The Long Wait That Came After Me. Never Coming Back To This One. Just Unsanitary. read more

So I just went through the drive-thru to pick up a quick lunch, I asked for a #15, Teriyaki Bowl combo, it says on their menu that it is $6.69, the girl at the drive-thru punches in, comes up at $6.89, after the tax it's $7.51. What bothered me is that I asked the girl at the window what the price was, because it was coming up on their drive-thru screen wrong, and she replies $6.69, and still runs it through at $6.89, I know it's only 20 cents, it's the fact that how many times do they do this a day, and how much more money are they making by over charging. Let's go on to the food, after pretty much throwing me my bag and card and saying "have a good day ma'am", I had to ask for my drink. She hands me my drink, raspberry ice tea, with a milk shake lid on it, she tells me they ran out of lids, um so why not put it in a regular cup and make a note so when you do inventory and your off, you know why!!! Let's not forget no ice in my "Ice tea", and now the bowl, yeah that was a waste of money, this is pretty much all I get their, but mind you out by my home (in Rancho Cucamonga). So as I'm driving back to the office I decided to call to speak to a manager in regards to the pricing, the young lady who answers, ask me who am I, I reply "a customer, can I please speak to your manager", she doesn't even put me on hold since I can hear the background noise, I never hear her say anything, then she comes back and days the manager is busy, now I'm pissed, I'm not a regular anymore, I use to get breakfast, so I just hang up. I get to my office, and in my bowl, there is little to no chicken, really, really, wth is this. Honestly I don't plan to give them any of my business anymore. But yet they want to get paid $15 an hour, for what, to be rude, not know how to treat a customer and to give you bad food and service. Oh and a side note, I was the last car in their drive-thru, so they can't say they were busy and getting slammed, which is still not an excuse. I'm going to call corporate, seeing as how the manager has no time for a customer. read more

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I liked strawberry milkshake in Jack in the box !!! French fries is very very good, but service is very very slowly!!!!! read more

It's Jack in the Box. It's going to taste generally the same, no matter where you have it. I will say, service at this one is faster than other jack in the boxes I've been to in the surrounding area. They take forever in Walnut/Diamond Bar off the 60. And they are marginally faster in Duarte. It's also awkward to get in and out of the lot. But, that's no big deal. read more

Horrible drove through experience on sep. 20th about 5：10pm because of the supervisor's work attitude. He was soooooo rude yelling to me because I accidentally skip to order at the speaker while 3 cars was before me. I had no problem to drove back to speaker again and understand how important to follow the rules during pandemic but he didn't need to act how much that he hated his job and customers. He asked me to leave with trespassing and called police after I said his attitude was unacceptable. Then, I decided cancel that order to order Del Taco at the cross street which was like in different world professional and kind. And also, I heard about negative feedbacks from consumers who had similar experience as mine with the same Jack in the Box supervisor with beard (his face was too big for any mask and two huge scary eyes staring and yelling at the same time). I was trembling but tried to be strong. So I called police too read more

Haven't been here in a very long time, and for good reason. This place just keeps getting worse. I had a craving for some curly fries and they couldn't get that right. The fries were under cooked and not even hot. Glad I stopped going and now it will be for good. read more

This is the only place that don't give a cup with water that's just stupid they want to charge you like you are getting a lemonade just because of the cup "0 stars if i could" read more

Customer service was horrible!! Girl manger there didn't even bother on taking my order! Ignored my existance but witness a group of people... Ok? & waited about 15 mins just to order a mocha ice coffee. No stars if I could!!! read more

If I could give 0 stars, I would.! This is the worst jack in the box location! The employees are rude, they have absolutely no customer service skills, and the goodie crap! Their tacos are always old and stale! Please travel the extra 5 minutes and go to the one on alosta and citrus. Their food is bomb and the employees there are really nice! This jack in the box is ALWAYS bound to forget something in my order! Terrible, terrible, TERRIBLE! read more

Just orded a chicken salad and there was no chicken in the salad and just a little raw peace of meat in a other paper case. Gross nasty place don't come and eat here I understand it's summer but damn u still gotta cook the food people pay for read more

The service was awful the lady gave me my food with a bad nasty horrible attitude i think thats why my food wasnt good cause she probably kill my appetite before i even ate i wouldnt come back sorry rudeness ugh read more

I'm waiting here for my jalapeño poppers and I see the staff in the back preparing food without gloves...disgusting

I'm not a picky person, I never had any problems with this location or Jack in the box, but they forgot the hash brown that was part of my Chick N Tater munchie meal. I was very disappointed when I realized, I'd like a freebie if possible from the franchise owner. read more

They forget half my order I should have checked before I left but trusted tghe staff. Now I have learned my lesson make sure you check everything before you leave the drive thru.... read more

It's 10:15p and the "cool guy," the receipt says Christian, working the drive thru gave me some pretty shitty food. I think he reheated my chicken strips in the microwave because they were soggy, scorching hot, greasy and falling apart. My lemonade had no ice in it and they didn't have any Franks hot sauce. He said they ran out. And who doesn't offer ketchup when your getting fries? This is by far the shittiest Jack in the Box I've ever been to and I'm a Jack in the Crack addict. Dear Manager, who ever is working the night shift isn't really working. And fast food workers think they should get paid $15/hr?? There's a reason why you don't get tipped!! Because if shitty service like this. read more

Food here is disgusting had 2 taco and a jumbo jack. The taco tasted like it has be sitting for an hour cold. The taco was full of oil. The burger the same tasted like it had been premade in advance waiting. I just threw away my food i Didn't want to chance it and get sick read more

Wait forever in the drive thru. Service is work for the employees. Go to other location on alosta and citrus! Spent 30+minutes in the drive thru. When I got my soda it was watered down. read more

This is the WORST place I've been to they just suck so bad I wish they could just close down and never open again they employees are very rude and they also get your orders wrong they just suck read more

Good food and the employees recommended I try the secret sauce never knew there was secret sauce haha but good workers fast service but needs to be cleaner read more

good news!!! the district manager called me and said that she will be looking into this issue and report it to azusa pd! i just drove by a few minutes ago and i didn't see 1 single low-life druggie hanging around jack in the box!!! thank you district manager lady! read more

Nice location, clean restrooms, quick service. A nice combination when you're a third of your way between here and there, and aren't necessarily in the mood to try new things -- or extend your trust to an unknown when you know you're going to be stuck in the car for at least 6 more hours along lonely Interstate 5... read more

Went in here on Friday 3/10/17 about 1:30 PM and ordered a side salad, double Jack combo and nuggets. The manager was taking my order and was speaking ridiculously low practically mumbling under her breath. She asked me how many nuggets and I asked what count they came in she rolled her eyes and smirked. She told me but I couldn't hear her mumbling the numbers so she repeated herself as I looked at the menu above n I said 10 pc. She then started writing the numbers on a piece of paper and I told her 10 like 3 more times. She looked really annoyed. So I'm just tryna order quick cuz shes obviously annoyed by my presence. She tells me they're out of ranch, I asked what other kind do they have. She speaks low again, I tell her "can you speak up? Im a lil hard of hearing and your speaking really low" she rolls her eyes and laughs. I asked the worker behind her and they give each other a look that made me uncomfortable. I don't know if the manager at that time always speaks under her breath or mumbles. So I just said give me whatever. I got my food and left. Don't think I'll be going back there. Very rude manager who needs a lesson in customer service. I'll give the worker a pass since I can see who her example is. Food was okay, nothing wrong with it. read more

Service is always top notch!!! Always very Clean and the employees always have a smile!!! When I asked to speak to Jack!! They said with a smile "Jack is in the Box" haha!! Great sense of humor!!! I'll be back!!I read more

I visited this Jack n the box over 170 times last year. I'm on the run most of the time and stopped in here before work almost every day I love this place its conveniently located near the freeway and the staff is awesome nough said Im gonna go grab ms some tacos =) read more

Today is Christmas and everybody working at Jack In The Box look like they were very busy and trying to get all the food out on time for all the people in the drive thru I appreciate them for being open today if I had money to share I would tip them all it's 10:44 p.m. I just got off of work and saw it was open read more

Almost every time I go to this specific jack in the box I have something missing from my order. It's ridiculous!

While the customer service was satisfactory, the way my food was delivered to me was unsatisfactory. I came to this location on 06/18/2016 and ordered tacos, two jumbo jacks and an order of curly fries. I was given my bag of food, and I realized my curly fries were missing so I told the gentleman at the drive-thru about my curly fries being missing. He just handed them to me without a bag or anything. His hands were touching my fries. He had been handling money; then touches customers food. I didn't want those fries after they had been given to me in this manner while being touched by an employee who has been handling money at the drive thru register. This isn't the way food should be given to customers. It should be in a bag. Let's do better Jack! read more

Very good service, well prepared food, cutest girl in the world, black and Korean, finest ever