Just drove in tonight at 11:30pm and after waiting in line for 20 minutes and being told to hold on by employee, he came back on n said they were understaffed and that they were closing even though they are a 24 hour drive thru. They would not take our order and asked us to leave. read more

1- They got my order wrong. 2- They reused the same burger patty and bun after it was made incorrectly. 3- I watched them microwave my burger patty and bun to make it hot again. 4- They lied to me when I asked them if they made it fresh or just reheated it... They said they made it fresh. read more

Stopped here on our way to the long beach cruise terminal. It's quite busy and a little messy but that could be due to the location and the heavy traffic. I had chicken tenders . I don't usually eat at fast food joints so i was amazed at what such an eaterie claims as chicken . I'm pretty sure what I had wasn't chicken . Well at least not just chicken . Probably some sort of fried goop with some small ratio of chicken product. What's worse (in my mind) is that kids eat stuff like this . read more

If I can give this 0 stars I would. I am a current Jack in the box worker, I've been working for Jack for about two and a half now so I know how things work. First of all I was hoping to get my discount since I am aware that you can get your discount anywhere you are at. I work 4 hours away from this Jack in the box and have gone to the one in LA and have gotten the discount there so when she said they don't give the discount there just "because" I was very confused. But either way I moved on from there and said oh well. But that wasn't the last of it. I got a munchie meal a chicken-n-tater to be exact and they didn't make the chicken n tater the way it was supposed to be, it did not have cheese sauce or white cheese, I am aware the restaurant is sometimes short on supplies but they could of let us know. They could get someone sick like that. And on top of that they forgot our fries. And on top of that the fries were inedible, they were cold and really hard so I had to throw them away. I don't think they have any excuse to mess things up more than once since it was not busy due to the fact she was just standing and waiting for us to leave instead of double checking the bag. I'm not the type to leave reviews but they're making us Jack in the box workers look bad. As a former team leader from jacks your team leaders and cooks need to be retrained. Thank you marisol. read more

I don't know what was going on at this place yesterday. We pulled off the freeway for a quick pitstop. After parking I noticed that the garbage cans were overflowing. The bathrooms were closed and everyone was going to the gas station next door. There was a huge line. We promptly climbed back in the car and got back on the freeway. read more

Good food and quick service. I was worried after reading the reviews. We went through the drive through. They got our "special" order correct. I would eat here again if in the area and in a hurry. $20 to feed my family of four. Much cheaper than the prices of food in Magic Mountain. read more

I asked for no lettuce in my fucking taco and they fucking put lettuce in it. Im heated. There is no carne asada in my CARNE ASADA fries. The honey mustard looks weird like poop. And the hispanic woman that works there is rude. Why is there a limit on how many fucking ranches i can have? Cheap, poor quality, NOT A BANG FOR YOUR BUCK. read more

So I went this morning to have breakfast with my son before school which we never do. My son was super excited. This all stopped with the lady at the drive thru said my gift card didn't work. I told her the other jack in the box had trouble so he had to do something else to make it work. She had zero understanding and put no effort. Morning ruined because I had to drive back home to give my son breakfast. And the reason I didn't have my other cards is because I just went through identity theft a day or two ago and am waiting for all my. New cards. Zero customer service. I've always disliked the service in Castaic fast food places and this just reinforced my opinion. read more

The customer service was terrible. The worker that took our orders had a lot of attitude. Her manager came in and asked if we wanted the food after we payed also with attitude.. read more

I love jack in the box, but if you are getting anything more than a dessert here I'd skip it! The food is always cooked poorly and has an off texture/taste to it at this location :( read more

Will extort you so you can use an unsanitary restroom. Went in to buy some dinner and use the restroom during a road trip. My fiancé got in line while I made a beeline for the restroom. Restroom was locked so I asked an employee for the key. Employee rudely stated that I must buy something in order to use the restroom and when I told her that my fiancé was in line, she just shrugged and walked away. I went up to the register where a mother and her children were trying to buy something quickly to also use the restroom (the children were squirming from how bad they had to go). Finally employee opened the door and the restroom was absolutely disgusting. Pee and pubic hairs on 3/4 toilets. Also, no paper towels, no toilet paper, no seat liners in any of the 4 stalls. Mold and grime all over the sink. DISGUSTING. Spoke to Rolando, the manager, and he stated this was all because of the owner and if we didn't like it then we needed to call corporate with the information on the receipt and leave a review. So with his encouragement, here is the same review corporate will get from me. Also, when I asked for a refund, he took the receipt from me and refused to give me any of the information that was on it. read more

Slowest service in the world. Only go if you have 30 mins to spend waiting. Everything tastes of pure mayo. I was sad.

came in at 7:30am and Andres gave me the best drive thru service i've ever had. love the energy, keep it up!

Terrible service. Sat in the drive through over 20 minutes. Then not even an apology and still charged for my 3$ purchase. Very unhappy, won't go back read more

I made a stop here on my way to the LA area. This is not a great Jack restaurant. The bathrooms here seem to always be smelly and not well maintained. The worst part is that the bathroom door opens straight into the dinning area. So people that are eating can see straight into the bathroom every time the door opens. The smell makes it hard to enjoy the food. I opted to just use the restroom and eat elsewhere. read more

Quite possibly the longest wait times that I have ever seen. I have tried on several occasions, and have never waited less that 10 minutes for an order. The longest? 17 minutes. Yea, I'm done. read more

Stopped by to grab a Jumbo Jack on 10/31, a Saturday afternoon. The bathroom was so dirty, both the toilet was um...dirty and stall floor. Also, The entire bathroom floor was littered with paper. It looked like it hadn't been cleaned in days. I decided with filth like that I was afraid for the state of the kitchen, so I left without eating. read more

Since the last two reviews, it appears that the bathrooms are now much nicer. They have two large garbage cans inside the womens. In the dining area, a bus boy also offered to clean a high chair as a father was going to place the child down to a chair that looked pretty clean to begin with. read more

Great pit stop before LA :) Restrooms are very clean and there's multiple stalls!!!

I don't expect much out of fast food, but this place was a little too dirty. They have a tiny eating area, so it should have been relatively easy to keep clean. read more

Depending on whos working this can be a five star jack or a 1 star jack. So i gave it three stars. Its jack so you already know what your getting. read more

The worst Jack In The Box. The restrooms are sooo dirty. There is shit all over the toilet. I was on the ride from Reedley Ca. To Pacomia and my family and We stopped to eat something. Literally the worst read more

Food is always great. I usually go thru the drive thru. Its an okay of a wait. Usually i get the same girl and she isn't the friendliest but I wouldn't blame her if she wasn't happy if she has to put up with not so friendly hungry customers. My complaint is one day i did decide to go inside...Big Mistake!..You guys need to clean up this location is disgusting trash is everywhere outside and the inside wasn't the cleanest. Service was slow But staff was actually friendly. read more

Order a burger and requested no cheese or dairy on it. Guess what it was smothered. I even verified before taking bag in drive thru Realized it was wrong when I got home. Beyond upset. Everything on burger didn't even lion fresh. Won't be going back Didn't want to even put a star but it won't let me continue without it read more

Came here to stop and use the restroom and grab something to eat from a long road trip. Outside trash cans were over flowing, walked in the women's restroom and they appeared the same way. No toilet seat covers in the stalls, toilets I flushed, pee all over the floor and trash throughout every stall. The restaurant trash cans were full next to the tables and had soda or something spilled on the floor with food all over it. Didn't even end up ordering with how dirty the place was. AND there were workers free talking behind the counter that could have been doing some type of maintenance. read more

carol had the most amazing and friendly customer service. my order was complicated and she still handled it well and was very kind..she deserves recognition for her kindness !! read more

Too bad you can't give a lower score than one star, because honestly, this Jack in the Box is TERRIBLE. I had a job there towards the end of July/beginning of August. The managers there not only treat the employees like crap (which is part of why I quit after only a week...totally couldn't handle being treated so horribly) but they train. Their employees to completely disregard almost every food preparation/restaurant upkeep guideline set by OSHA and the US health department. There were bugs in the back, they would leave food sitting out ALL day, and most employees working the fryers and grill did not bother putting on gloves or washing their hands. DO NOT EAT AT THIS JACK IN THE BOX! Totally gross! read more

Visited this location on June 4th, 2017 and found it to be filthy. There were 2 trash cans outside overflowing with garbage. Looked like they had not been dumped in days! The doors were covered with greasy hand prints, looked like they had not been cleaned in weeks! The bathrooms had graffiti and were not clean either. The food service was ok, but I could not eat in there. I wrote to Jack in the Box regarding this and received no response. So, I wrote a second time. Still no response. So in my opinion they could care less about what their customers think. They only care about $$ they are taking in. I am very disappointed in the lack of concern by corporate. I will never eat there again. read more

Food is good. There were no clean tables and the bathroom was kind of dirty. Employees are nice.

The girl who took my order was very unfriendly, by far the dirtiest jack in the box I've been to. The restroom was beyond dirty. Francisco was friendly and helpful read more

this place !@#$ing sucks. multiple times I have ordered something such as curly fries and what do i get????? regular fries. I mean fast food isn't hard AT ALL. they are rude on the drive through speaker also. Just today I ordered a chipotle chicken club combo. when i get home, guess what I find. Everything is right except for one crucial part... THE CHICKEN. THEY PUT A PATTIE IN A ------CHICKEN----- CLUB COMBO. I may not have an extensive resume, but jesus christ hire people with some common sense. I will not be going to jack in the box anymore thanks to this discrepancy. GJ GUYS. just go the panda or carls instead. read more

WORST fast food place I've ever been to. By far the DIRTIEST. With the LAZIEST employees. It took 3 of them to "clean" the atrocity they call a bathroom(scattered with garbage w/ blood, pee everywhere) and another to stand around on her phone wiping tables with a dirty towel while 2 people "cooked" took 20 MINS to make 2 milkshakes. These people are horrible and JOKES of employees. And they want $15 an hour?? HOW ABOUT DO YOUR JOB YOU RUDE LAZY A**! read more

I was a worker here, They treat the employs horrible. They are completely races. I worked really hard he went against me and didn't accept the fact that I had another Job and he still put me on the scudule. When I told him to CHANGE my position He didn't want to, but he did for other employs who have more than one Job he had given them what they wanted. I was promoted by our old manager to become team leader for my hard position there again i was not paid more then I should have. When it comes to discounts on food they give it away to their friends and family and make employs pay full price. Team leaders Ignore the fact when you have a problem they won't fix it. the bathrooms are not clean now since I left. They don't even wash their hands when the timer goes off. I seen team memebers drop things on the floor and pick them back up to be re used. This includes cups/ plates and other Ect. The milkshake machine is suppose to be clean every night before shift is over and they don't even do that. They need to work on changing their attitudes and work environment because its not heathy. For our members or customers. read more

We have lived in Castaic for over 3 years now (it's not a "shat hole of a town, Patty W - that's just a rude and uninformed comment!). We have several fast food restaurants here. Most of them get your order wrong in the drive thru or the food isn't fresh. We have never had a single issue with this Jack in the Box. The employes are always friendly and helpful, and never once has our order been made wrong. Our order is always fresh and comes out fast. I'm very happy with this Jack in the Box and it is our "go-to" when we need to stop for fast food. I have never been inside the restaurant so I cannot comment about the restrooms, but I don't like using public restrooms to begin with because the cleanliness is usually not top-notch. Sure, the restaurant isn't a 5-star place with executive chefs, but that's why it's fast food. It's not supposed to be gourmet. The prices are great, service fast and friendly, and food is yummy. Not much more one can ask for when going to a fast food place. Don't listen to commenters who obviously are too snooty for our "shat" town or ex-employees who are typically vengeful (ex-employees shouldn't be allowed to post reviews). Try it for yourself and make your own determination. read more

I only gave this jack in the box one star because I am not able to give a lower score. We had been traveling and stopped at this jack in the box at the end of March 2010 for a quick bite and needed to use the restroom. At the time the person who was attending to the clean up of the women's restroom was also the lead server, Leonardo, acting for the assistant manager. He was angry at the line forming outside of the bathroom, carried out 6 or 7 rolls of toilet paper and told us women that there is no toilet paper in the bathroom. Why would anyone do such a thing??? We were disrespected as human beings and when trying to speak to Leonardo for the appropriate people to contact regarding his subhuman behavior he ignored the women and told us that he would not tell us anything. We have since contacted the Dept of Public Health and have written letters to Jack in the Box Area Manager, Franchise Owner, Guest Relations, Regional Franchise Director and the Executive Offices CEO. How dare anyone treat another human being in such a deplorable way, not to mention illegal! We hope our message gets across to the right people! read more