Environment was good. Food was good. Service was good too. Pretty good place to chill

1/4/26 02:49 am. The worker with the grey sweater taking our order in the drive thru was EXTREMELY RUDE! He did not want to be there working and even messed up our order. read more

Terrible service. 8 min for a sausage sandwich. No other cars in drive thru and 3 employees standing in the front joking around

My first experience with this fast food chain~it wasn't too bad. I liked my Bacon Cheeseburger on a buttered sourdough bun; it actually tasted buttery good. The fries was not that great~it didn't have that fatty crunch nor thick cut; the way I liked. The Fried Pumpkin bites~were really oily. Maybe it was this branch; but the combo meal only comes with lemonade and not any type of sodas. Drive through did open late, that was convenient. read more

Jack in the Box - Bacon Cheeseburger - Fast Food Near Me - Chino, California

Jack in the Box (JB) menu has become too confusing. Combo numbers jump and range up 30, and not all are displayed. With such a wide variety could be a cause that it takes longer for orders to be made. It would be nice to simplify the menu. Make like items into one combo with choice of meat versus one for each. Maybe reducing options could help. I know this review is more for all JB locations but this is the first one to visit in years. Here is to hope the menu will improve and my return is more frequent read more

Was there on 10/3/25. This location is a JOKE. YOU HAVE TO ORDER at the kiosk at the counter. NO ONE behind the counter will take your order. AFTER placing my order, it wouldn't take my CC pymt and I tried multiple times and pymt would not go thru. The guy employee saw me trying and never even bothered to help. So I left with my order still on the kiosk. As we're leaving he says come back again. He's LUCKY I didn't go back in there after he said that. read more

I spend $60.63 here and the food was terrible the service was terrible they lost my business I won't be coming back read more

Jack in the Box - Here's a receipt - Fast Food Near Me - Chino, California

Terrible got order wrong. Ordered two sets of tacos and one chicken sandwich was given 2 chicken sandwiches and one taco set. When told cashier she said that the screen showed us 2 chicken sandwiches and 1 taco set. When it for sure did not show that on the screen. Ambiance was ok. read more

It was good but not the hype and they got my order wrong but. The burger was bussin not disgusting

We went here the other day to buy a simple chicken sandwich..the young lady that took our order told us that it was $2 and change. We got to the window and gave her $5 and she only gave us the "change". Meaning she kept the remaining $2. We then called her out on it and she reluctantly gave us our remaining $2. Be careful...they steal here. read more

It's the most basic breakfast but made correctly it's perfect. This location delivered with a steamy hot and perfectly stacked breakfast jack. My coffee was tasty and not overly sweet. read more

Jack in the Box - Breakfast jack - Fast Food Near Me - Chino, California

David on The night shift tonight was horrible. He was clearly annoyed I asked for fresh food and basically Threw my food at me when it was fresh. He definitely needs customer service training. Sorry David if that's your name that worked the night shift 11/27/23 at 11:00pm You suck!!!! read more

Little to no meat in tacos , sauce was piled onto the end of taco. Got my order wrong, but staff seemed to be friendly. This picture is from a previous time that they forgot the top bun. read more

Jack in the Box - They forgot to put a top bun on the Breakfast Jack - Fast Food Near Me - Chino, California

lady with glasses was super nice and really helped me out when I was confuse. definitely going again

If i could give one star i would. i come in all the time and they aren't taking any orders at the moment, they're closed for an hour, or their machines aren't working this happens all the time im so tired of giving them second chances. read more

STAY AWAY FROM THIS SO CALLED FAST FOOD PLACE!!!! Worst Jack-in-the-Box ever! We ordered online pick up and the food was old and inedible. We asked for fresh fries and they basically threw a bag of fries at us and close the window of the drive-through, then completely ignored us. I saw the drive-through girl (what look like a girl) hiding in the corner as we drove away! Very unprofessional staff and so-called manager Alicia has no place in management! Worst fast food experience ever! read more

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If I could give it 0 stars I would the cashier named William C took my order wrong and made me pay double and once I told them about it they said they couldn't do anything about it. My burger patty wasn't even cooked correctly and ruined my whole dining experience to the point where I didn't even have an appetite. read more

Came in tonight and Everado the employee was super busy and very helpful as I came in to order after a long day at work, I truly appreciate him I wish everyone was like him and I hope management takes this in consideration and recognizes his amazing work ethics !! Thank you Everado read more

Jack in the Box - Fast Food Near Me - Chino, California

This Jack in the box has to be the worse one ever They get your order wrong and by the time they give you what you were missing the rest of the food is cold They rush you to take your order only to get it wrong I will not be coming back here again worse service ever. I will be contacting corporate on this Jack in the box read more

Do not go to this Jack in the Box. Good cold. Asked for crispy curly fries, got greasy crunchy regular fries that were in the fryer all day. Even the tacos I asked for extra lettuce and extra cheese it was awful. The Jack in the Box off the 60 freeway and Reservoir is 100% better. This place would not tell me who the team leader was. I very rarely complain or take the time to write a review for anywhere, I do write reviews for nice places, but this one is a dump. I will NEVER bring my business here again. GROSS!!!! read more

If I could give this place a negative star I would.... Not sure if dining area open but at 10:05 we still couldn't go in to order. The drive-thru line was extremely long but worse of all, slower than molasses.. will not be coming here anymore read more

12.00 for a rib eye burger, fries, and a med soda. The place is dirty, the employees are not well trained, and the exterior has trash all over. I would never come to this location again. Giant mistake coming here today. read more

My and my boyfriend just got home and this is how he got his fries half empty I know their in a rush but taking the second look does t hurt read more

Jack in the Box - Fast Food Near Me - Chino, California

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Absolutely phenomenal customer service, I messed up my order and they gave me free food and did not charge any extra. Absolutely fantastic night Staff. Love it here. read more

Apparently Spence, you can't resolve or do little to nothing looking at your past reviews? Don't waste my time and don't BS me! The guy was spinning in circles front to back to front to drive through back and forth it was CRAZY,watching your employee like Sonic or Tailspin? read more

shout out to alexa!! 10/10 service. rlly nice and chill! ty need more worker like her

The nuggets tasted rancid and then I smelled them to confirm I wasn't mistaken and it had an old smell to it. I was from out of town and on my way home so I wasn't able to get my issues resolved. Please fix this. There are so many reviews on here about the quality of food and it doesn't look like anything is being done to rectify these concerns. read more

Literally trash. Just went and they kept telling everyone they had to have exact change. Like down to the cent. Then we ordered THIRTY tacos which have no fuckin meat! I get that your job/ life is miserable but literally you had one thing to do, feed the 3 damn customers in line. Yet somehow it was still impossible.... Oh and also, they had change. They just wanted to keep everyone's I guess. read more

Went to drive thru to order my side salad, jalapeño peppers and chicken poppers. I ordered two extra croutons and when I get my order and I drive off and I noticed they didn't even give me croutons so I go back to the drive thru line and driving off I noticed they didn't give me my jalapeño peppers!! I called and they tell me to go back in the line to pick them up. Line was super long. Horrible jack in the box at this location. As I'm eating my salad I noticed they didn't even put any cucumbers Never again to this Jack in the Box. Can't get their orders right. read more

Food is terrible I ordered a number two and did not come with lettuce I also ordered a teriyaki bowl for my son and the chicken was cold and also asked for teriyaki sauce and said they did not have and and me and my son saw there was teriyaki sauce so I don't recommend this jack in the box read more

I was dying of hunger & hangry. "Diana" (I know it's misspelled) waited on me. She was the sweetest host & was concerned that all was ok. I said to her all is even better. I said she was the sweetest person & I was gonna gv her a that-a-girl read more

Generally unhelpful staff and food quality is bad even for Jack in the Box. Go anywhere else on Central.

If I could give this place zero stars I would! They have messed up our ouder multiple times and we always tried to come back and give them the benefit of the doubt but this place has the worst service. We received uncooked food one time and Even when ordering through the app they screw up the order. Over the phone the employees were so rude I couldn't believe it. I would not recommend this location and I will never return. read more

Don't waste your time and money coming to this Location, not only the drive-thru cashier named Jennifer was rude but I ordered 2 chicken fajita pitas for almost $6 each, the pita bread was old and cold, the very few pieces of chicken totally no taste nor flavor at all, the only taste they had was the 2 pieces of letters...not even my dog liked them. I've tried fajita pitas at other jack in the box locations are they are tasteful, good portions, fresh and warm pita bread and flavored chicken. read more

Jack in the Box - Fast Food Near Me - Chino, California

Went through the drive through and ended up cancelling my order. The girl taking my order was rude and was rushing me like she got a bonus for every car she got a bonus for every car she got thru in under a minute. read more

I ordered food from this place earlier today. Uber brought me my food. I had ordered 2 jack with cheese meals. 3 small eggs rolls. Instead of a coke I asked for an Oreo shake. I got two breakfast sandwiches instead of the jumbo jacks one of them was custom ordered....and instead of the Oreo cake I got some kind of combination of strawberry vanilla I think Idk.....I also ordered spicy tiny tacos with extra lettuce and extra cheese...I received what they wanted to send me. I called the restaurant and to my surprise they don't answer there phone. Oh and another thing my order didn't come with a receipt to even complain with a receipt!!! I will not order from this restaurant anymore. By the way I am an Uber driver and I've picked up food from there and the customers always send notes saying they always forget some item or more. That was my slip up. I will be calling corporate. For a refund. read more

Another person and I went through the drive through earlier and ordered two teriyaki bowls, one a meal and the other by itself. When they gave us the bags we checked both and noticed there was no egg roll, that we'd already paid for. I got the cashier's attention and let her know and she said very loudly to another employee "They're saying it's not in there." Then told me to look again. I took everything out and still there was nothing. She then told me to my face "It's in one of the bags, you need to look again." Before seeing someone else thrust a bag out saying "Here it is," while the original cashier walked away without a word. I've never had a fast food attendant call me a liar to my face, and then not even apologize when it was shown she was wrong. Absolutely horrible customer service. read more

This place is nasty ass fuck came in for a quick burger and they had a roach cruising around on the floor I told the manger about it and she didn't give a shitt about it and left it on the floor that's nasty!! read more

Jack in the Box - Fast Food Near Me - Chino, California

I was just screamed at by the "manager" because she shit staffed. It not even 8pm and she screamed at me for trying to enter the dining room to order food to go. What manager screams at a customer. Sirry it's not my fault your short staffed. I would have to work for someone like the women that was working tonight. read more

If you own this location your Night Shift staff is losing you money. They are constantly conveniently closed. " computer down" "15 minute breaks" at this point I avoid going there because they are always " closed" read more