As I was eating my burger, I noticed there was something weird in the bun. When I looked closer, there was a bug. I'm so disgusted. I tried to call the store 5 times to no answer and their voicemail being full. read more

I was really excited when I heard about their new Halloween-special milkshake cheekily-named "Witch Please" with Ube flavor and cookies & cream. Those two flavors are not something that in my mind would work well together, but I'm glad to be proven wrong. The milkshake was super thick and creamy, and the flavor profile was just spot on. I could taste the Ube, with a hint of coconut flavor, and with each sip I got the nice texture of cookie crumbs from the cookies and cream portion of the drink. I could also taste a strong vanilla flavor, which worked really well with the Ube. The large size of the milkshake was about $6.75 (as of September 2024), and it clocked in at 1120 cal. So, as you can tell from the calorie, count, this drink was extremely indulgent. Beware though, this drink was extremely sweet, but I liked it - to me the sweeter, the better. read more

Jack in the Box - Large Witch Please Shake!!! - Fast Food Near Me - Concord, California

First of all the food we got was cold and it was chicken on top of that fact the service the drive through person provided was horrible. She was not nice at all I get it it's tuff working in fast food but the food should be cooked right. And I didn't get a receipt on top of all that. I would definitely not recommend this place unless you wanna get sick. read more

Jack in the Box - Fast Food Near Me - Concord, California

I ordered a grilled cheese and a coke and both were messed up. I got a cheese sandwich and a lemon flavored cola beverage. I actually went back to do a return or exchange inside. I watched four ladies fulfill drive through orders while ignoring me for five minutes before I just threw the food in the trash and left. There wasn't even a line they only had 3 orders on the monitor. read more

Jack in the Box - Grilled cheese not melted - Fast Food Near Me - Concord, California

Just sad. Over 30 for three sandwiches. Guess it's time to cook at home always! I know this hasn't always been like this. Now it's mostly bread. So disappointed. read more

Jack in the Box - This is a SUPREME breakfast sandwich these days. Where is the rest of the ham? Just a really horrible sign of the times - Fast Food Near Me - Concord, California

I ordered a burger. Cheese burger with Swiss in this version. Lettuce, tomato, ketchup. What I was given was a lettuce burger. Over 50% lettuce by volume. Slice of cheese was perhaps a millimeter thick and fit inside the diameter of the patty. Teeny tiny could not even taste it What. A. Scam. Never again. Screw over your customers and you lose them. Avoid this place. Some jack in box are good. This one isn't. I guess they just don't care about having customers. Last place I went that was like this was out of business in a month. Let's see what happens. read more

The chicken sandwiches are always hot and tasty and fresh!! Best value out there. They also have a freestyle coke machine and Dr Pepper no one has that. Customer service is good too!! read more

I specifically asked for the (monster tacos) the spicy ones and made sure that's they understood it and they gave me regular tacos worst Jack in the box ever. read more

Worst customer service with terrible attitdes. Cold food cold fries,taco's and when asked for fresh fries the rude lady said who are you ?? I just was at her window 1 min before! She grabbed from my fries and threw in the garbage rolling her eyes the whole time. She is always rude and at the window. The parking lot is full of homeless people with drug deals going on all the time. The roof is falling apart. Finally said enough, will not be going back they need to fire that rude lady at the window read more

Here at 1:30 AM, apparently they close whenever they want. If you guys aren't open until two, why say you are?

My roommate and I decided we wanted Jack in the Box a few nights ago for dinner. He went to pick everything up for the two of us and a guest. When he got back we discovered that the curly fries were missing from my meal. I ate my chicken sandwich and then tried 4 times to call the number on the receipt, as well as look the number up online. Both were the same number and that number is a fax machine. I kept getting the fax noise when I called. So I got in my car and drove the 2 or 3 minutes to the restaurant. I got to the drive-thru at approximately 1:35 a.m. Their website says they are open until 2 a.m. They were closed. I asked them why they would close before what their website says and he said maintenance. I then asked why they included a phone number on their receipt for a phone that no one could call them on. It's a fax. He actually said they do not have a phone there. Which I know is complete and total BS because how do their employees call in sick or call to check their schedules? I explained to him that now I was going to have to call corporation because this is the 2nd time I have been shorted food, I couldn't reach them by phone, and they closed before 2 a.m. This Jack in the Box used to provide good service but in the last year or so it has really gone downhill. I would give them zero stars if I could. The young man who I guess was a manager, was very polite and apologetic but when they are charging $12 with tax for a burger, fries, and soda apologies just aren't enough. Especially when it happens more than once. They need to stay open and do their maintenance after hours and make sure their phone is working. And, stop shorting people's orders. Their food is not good enough to pay those prices and then not even get the entire order! read more

If I could rate this one star or negative one star I would do it in a second. I have ordered from Jack-in-the-Box through door dash about seven times now. The first couple of times the food was literally cold in the middle I let it go because I figured hey it's Covid they're doing their best whatever maybe it'll be better next time. Was I wrong or watt. The second time they forgot my chocolate shake. The third time they delivered in the rain and left the food on my vacant neighbors lot parking lot, so my food was not only cold but it was soaking wet leaking out all over my neighbors driveway. The next four times we've ordered is only because it's the only thing that's open late and I work late hours I am usually off at 11 PM and each time we ask for ranch we get charged for it but it never comes included with the meal. It never comes. Once again I ordered tonight and not only is it called but of course they did not bring me my ranch that I paid for. These people want 15+ dollars an hour to forget a freaking condiment. The workers are incompetent. And the food is disgusting I only eat it because I don't want to starve I refuse to feed my kids Jack in the box. The only time I've ever gotten ranch is when I went into the restaurant ordered sat down realized they didn't give me ranch then walked back up to the counter paid for it and got some. If you can't even put a thing of ranch in my bag which I paid at least $30 for including tip and delivery fee maybe you should think about working somewhere else. Or enroll in a special ed class, because only a handicap person would imply that they deserve $15 an hour to forget peoples stuff. If you jack in the box. Negative one star. I usually never write reviews unless I'm scaving mad, and honestly this was the last straw. Not to mention I've gotten food poisoning three times from their tacos. Even when I ask for just taco sauce they don't even give me that but I pay for it so basically they're ripping people off this is an illegitimate business with idiots working there the less English you speak the quicker you get hired the more you forget stuff or undercooked things you get hired. Maybe if they tried to eat their own food on their lunch breaks they don't understand why customers get so pissed off. Not only is it incredibly disgusting and despicable, it's just plain rude and inconsiderate. I'm not asking for the cure for aids I'm asking for a $.50 ranch or my $.50 back. Disgusting; the workers and the food. Here's a pic of my cold food read more

Jack in the Box - And she eats her own poop. - Fast Food Near Me - Concord, California

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I had a coupon for 2 spicy chicken sandwich meals. The photo was amazingly tasty looking. So last night drove through and placed my order. The girl couldn't get the order straight I kept having to correct her. So when I picked up my order I made certain everything was in the bag. I love Jack in the Box, the ultimate cheeseburger is great so I was really looking forward to this chicken sandwich. Well it was horrible!!! This was not chicken! The patty was the size of maybe 2 chicken nuggets and half as thick. There was no flavor except for the lettuce they tried to hide the patty under. I've never tasted anything so bad. It was processed fake food not resembling chicken and no where near what the photo looked like. Never, never again. Sorry Jack, but this place sucks. read more

Employee told me there was no manager, after I asked to make a complaint about the allergen that they served me. I have a severe egg allergy and had to pull the car over to gasp for air and call for help. I told him i need a manager and he said there wasnt one. I then told him that I would make a complaint to corporate and he said "ok". What disgusting service. I literally am sick and my throat is inflamed and I am crying. (They were told/begged to not put egg or mayo in my sandwich. I got both. On purpose, maybe?) read more

I have never been in a place to give someone a bad review, but this time I just need to. I feel.... disrespected. After my fiancé and I pulled up to say what we would like, we asked what kinds of salads there are. After she answered, I asked what is in the Southwest? And then she proceeded by saying "a salad.." and then kept quiet and just added it to the menu. We were confused but it all wasn't so bad that I would care to write a bad review. What happened else was that after we got our "chicken salads" we looked inside, and my fiancé only had 2 small pieces while I had one!! It's like 1:15 ratio of all that salad to the chicken piece. read more

Jack in the Box - "CHICKEN salad" - Fast Food Near Me - Concord, California

Back when i use to live in concord anytime me and my roommates would get back from a lounge, club or bar we would stop by here.. And usually we just order our food and go home. But this one incident after a night of clubbing we went here and there were 2 cars parked outside. We tried ordering food but noone would answer.. So we drove up to the window and we see 2 workers there just chillen. They looked at us and we asked them can we order our food. They said no and flipped us off.. WOW!!!! i ended up calling the next day to report this incident with the manager.. Who knows what happened.. hopefully they were fired. Why would you want to hire lazy bums like that.. I wouldnt, if i was the owner i would like to know what kind of people is working for my business.. read more

First timer for this place. The food was good, although I didn't get the correct order.

Stopped by for my son and got cold food, asked the employee working the window to touch the fries to assure I was not over exaggerating,she did and agreed it was cold.. The acting manager Elena came out with her nasty,rude attitude and asked for the food back,telling me go park up front and we'll remake it! At first I said it's ok,and then my so asked if I could wait! She rolled her eyes as if I did not pay for the food. Never again!!!! The star ratings are low,service is bad and food is poor! Take you money across the street to Mickey Ds os Taco bell read more

Clean ! This place is good quiet perfect to enjoy your meal. I just didn't like the price for a small soft drink almost $4!!! But yea that's another story the ladies working here were nice and kept the place clean. read more

Jack in the Box - Fast Food Near Me - Concord, California

Every time I go here after work commuting home this particular guy asks me to back up and pull forward again 3 minutes after I get to the window. Then proceeds to joke around with employees in the back and takes a total of 10 minutes for an order to hit my hands. I usually order a munchie meal that is left over everything. Tonight I ordered 2 tacos and it took 15 minutes! 2 TACOS! I was the only person in line, no orders before me or after me. Fire this guy. Too bad you can't put 0 stars. This franchise owner obviously doesn't check his or her place out too often. read more

Jack in da Crack. Fast Food, Mediocre taste. Spotty service. Drunken Munchie Killer. Weight Gainer. Cholesterol Provider. This is a fast food place, what didya expect? The place has decent parking so that cools cause some locations are just horrid. The only other thing that sucks is they don't keep napkins out, so you gotta walk all the way to the other side of the place to ask for any. WACK! read more

Jack in the Box - Fast Food Near Me - Concord, California

Charges for ranch I said I would pay then they denied me of the ranch saying they can't print a receipt

Just received an Uber eats order from this place and I am missing an entire chicken sandwich this is highly disappointing I will never order from there again like people have one simple job and fail at doing it. #garbage read more

Been going here for years but today was the last straw,, they are so slow and then when i pull up to the window the lady didnt even acknowledg me she put out her hand like "PAYME" then stucj the food out and shut the window,, horrible service will mever be back again.... owner need to hire you ger energitic ppl who want to work now lazy adults... read more

Today got cold and old tacos. I ordered the same thing last Saturday and I got cold and old tacos. I'm not driving back to return them, I just heated them up in the microwave. I don't feel I should have to heat their food, it should be served hot. I love their tacos but there are just to many places to eat round here to put up with this. read more

I'll start by noting it's fast food guys. It's not perfect by any measure. We all know it's defrosted and deep fried. I haven't ever had a problem with staff and have always enjoyed the short interactions. It's not the best jack location but i've eaten here a ridiculous amount and ordered doordash and haven't seen a quality shift. If anything it's the most consistent i've been to. Again, staff has always been very personable. If you eat greasy deep fried jack in the box and you're in the area this isn't a bad stop read more

The guy taking orders was extremely rude. His name is TRISTAN. Something like that. I was making an order in the drive-through and he rudely told me they have no more milkshakes because he didnt wasn't to add more milk to the machine. And i told him thats fine. Ill take a coke instead. So when I came to the window to pay. When he tells me that he didn't take my order because I wanted a milkshake. So I have to go back in line, behind another 10 to 12 cars, after waiting 15 minutes already to make my order. He told me, in these words "I fucked up, people fuck up orders all the time, and when customers piss us off we spit in their food, you need to go back in line and make your stupid order again." I was so Furious with what he told me that I did not go back in line to make another order. If he spits in peoples food, I will not eat there and I will let everyone know that Tristan has no respect and he spits in peoples food. I will never come back to this location ever again. Possibly no jack in the box anywhere. They lost my respect. And others will now know their employees spit in their food. And yes. He used those exact words... read more

This Jack in the Box doesn't even deserve 1 star they screw up order and this is not the first time either . This Jack in the Box needs better workers that pay attention !! read more

Remind me to never eat in at this Jack in the Box The sign on the door says free wi-fi but when I tried to use it I was promoted to enter a password. There is no info posted on how to use the wi-fi. To make matters worse, there were a couple of homeless guys eating inside the restaurant. Nothing wrong with that except they kept moving to different tables & never sat still. I found myself watching them instead if enjoying my food which wasn't that good. The sourdough jack burger & especially the chicken strips were underwhelming. I'll still go through the drive through sometimes but I'll never eat in again! read more

Very good experiences here at this location. I love the grande breakfast burrito. It's fast food so there's really not much else to say. Overall one of the better locations. read more

I thought they would turn out worse but they have exceeded my expectations in service and food. First time here!

Went thru the drive thru. Food was cold. Sourdough breakfast sandwich was thrown together and cold and soggy. Had to heat it on the stove to toast bread and heat through. Got charged for extra cheese that didn't get. Fries and churros were cold. Won't go back here for a long time. read more

Horrible burnt my frys they where super noved. Then they tryed to tell me they have a timer and they can only recock the frys when customers order. Freaking d_bags read more

Jack in the Box - All bad - Fast Food Near Me - Concord, California

What can I say, this is the West coast McDonalds. Disgusting but the best thing ever while in a cab on the way home from Smugglers Cove Tiki bar. My driver even let me out to relieve pressure off my bladder while in the drive-thru line. What a guy! The food did exactly what I needed it to do though, the grease went to work soaking up all of those different delicious rums in my belly. I don't have much more to say about this place, try and avoid it maybe..? read more

Bought a teriyaki bowl , looked great. When i got home and ate it i got so sick i thought i needed to cal an ambulance. i was sure i was going to die!! my hart was racing and i could not breath. i wont eat fast food again, unless i see the make it. i also called the Concord police and filed a report. If i want to kill myself, i dont jack in the boxs help. STAY AWAY!!!!! read more

I come here often and the only issue I have is the place is a little run down. With that said, the food is always prepared fast and is got and cheap. I always go thru the drive thru so not too worried about it being a little outdated since I care more about the quality of food. I do wish they would clean up an modena the oder board and speaker. A great place to grab a midnight snack 24/7 read more

Jack in the Box - Fast Food Near Me - Concord, California

Jumbo Jack is always good! I have never been disappointed with one. Tacos a d egg rolls are great too.

I pulled into the drive thru just to get an iced tea, since they're having drinks for 1.00 same as mc donalds and i love thier tea. Saw they had a new item, Waffle breakfast sandwich, pictured was an egg and sausage patty between two golden brown toasty waffles yum. So i ordered the tea and sandy and drove it home. I was disappointed with the sandwich, the waffle was limp like a wet noodle, would have been sooo much better if it as toasty crispy. And no it was not limp from being in the bag for 10 minutes, it was not golden brown it had not been cooked. Just defrosted from frozen it seems, Pity. The toasty crispy waffle would have made that sandwich something special. The tea tasted good but i was sad to discover after drinking most of it, i took the lid off to find 2 ants inside the cup. yuck. Wonder how many i drank :S Yup could have been a better experience. read more

I saw the fry lady put old French Fry's back into the fry oil an try to serve them to me yuck

Drive thru costumers beware! Make sure you check your bag before leaving if Jose is working the window. This guy has shorted us items three times now. One time he even forgot to give us our change! read more