WOW, no wonder why this health-hazard of a "restaurant" only has a 1-star rating! I just ordered food from them on Uber Eats and realized that for some ridiculous reason that I was unable to add notes to my order. I tried calling the restaurant MULTIPLE times to make a simple request to make sure the buttermilk sausage was cold and NOT bacteria filled warm and no one there could bother themselves to answer the phone? Seriously? What kind of piss-poor "customer service" is that BS! The manager(s) and OWNER! Should be deeply embarrassed! I'll NEVEE order anything again for this sad excuse of a "restaurant"! It's a health hazard waiting to happen! read more

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Quit in and out ! Went inside the restroom, no paper towels, dirty wet floors. No straws available. It's just all bad. On the other hand maybe, only cause I was hungry. The burger was great Keep the place cleaner read more

Jack in the Box - Needs some up keeping. Bathrooms are a mess, lobby floors dirty and napkins, straws and who knows what else is in the floor. - Burgers Near Me - Downey, California

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I don't normally write reviews for fast food. But seriously, staff here are awful. They don't even acknowledge you as you walk through the door. I stood around for awhile, went up to the counter and still wasn't able to get anyone's attention. Nobody seems to have any manners. Finally handed me my food after ordering through the app which took awhile to set up when someone should've helped me order my food as I walked in. read more

The lady with blonde hair and glasses was so sweet. I came at 9:40 pm and it was a good drive thru vibe. Food is regular Jack food. What do you expect. Thanks bye read more

JACK ! I order the Deadpool chicken and waffles but just got the waffles. I ain't gonna lie the waffles were bomb af. Just didn't feel like driving back to get the chicken . read more

Soo, i just worked a double shift at work, and i decide to get jack in the box.. i was really disappointed because i was craving their fries, do not come here on a Friday night after 10pm.. their fries tasted old and NOT fresh... sorry jack bit you've let me down. I was really hungry and my pallet ready to taste FRESH food?! I'll never come here on a Friday night! I'll go to Del Taco instead. Just an fyi folks. Beware!!!!!!!!! I threw my fries in the garbage.. I give them 2 stars read more

Waited 15 minutes in the drive thru for them to tell me they weren't taking orders because their system was "updating." And then she wanted to tell me that I was holding up the line when I was waiting for them to even acknowledge that I was in line. Poor excuse for a late night drive-thru. Ended up going to Del Taco instead read more

I went in on Saturday and i was greeted by a lovely and charismatic young man named Antonio. He spoke both English and Spanish and was very friendly. He was very respectful and was able to take down my complex order with ease. Customer service here was amazing. He put a smile on an old lady like myself. give the kid a raise god damn it!! read more

This was the nastys jack I have ever been to! I went last night I think the workers where on something or drunk the tacos where hella greasy there was a lot of oil dripping from them didn't even eat them the chicken sandwich bun was cold and stiff not even cooked? I got jalapeño poppers and they gave me noting but crumbs! Literally the worst don't go here a waste of time and money read more

Worst place to go to. Manager and team leaders need to be trained on customer service all over again. Restrooms are always dirty , dining room is disgusting trash everywhere. The food is also a 1 star. I've seen the fryer throw in old fries and re-fry them when asked for "fresh fries" . The short old lady that's the manager doesn't even know how to manage her crew. Just overall horrible experience. read more

What a fucking joke of a location. Placed a mobile order at 3:30am, they said they're closed for 30 minutes. Came back at 4:15am, they said they're closed til 5am. Now I'm pissed but I already committed an hour to this bullshit. So I came back at 5:20am, giving them time to sort out their shit. Then there's a sign on the drive thru menu saying they're closed til 6??? I drive to the window to ask what the fuck is going on, and the lady said they have no cook. Wow... I'm from out of town & I usually have no issues with the locations I go to, but I literally wasted 2 hours getting lied to the whole night lmao. I guess shame on me for fully committing to it. *As I was writing this review, I see the cook coming to work & they made my order. Thanks for coming to my TED Talk. read more

Average customer service. Food always fresh which i do like. Location needs to be cleaned more often as its seems to need detail read more

Man has this location taken a major dive since Covid. The people working there clearly hate their jobs and have attitudes and often will claim to be out of something just so they don't have to do it. Food quality has dipped as well as a result of them not giving a damn. Ask them for buttermilk sauce and you'd swear it came out of their paycheck or like they have to make it themselves because they'll tell you no to having more than one! No other location is like that, it's only been this one as of late and I've been a customer for over 20 years at this location. read more

I actually wanted to go to carls jr but because I was on a time frame we came here. The place was a disaster. Every seat,table floor and chair filthy. The cashier was nice. You can tell she was exhausted but she kept her professionalism and took our order. This in my opinion is poor management. Not the employees. No direction or control on the establishment. No one should sit in a dirty restaurant. My jumbo jack was luke warm when my husband brought it. Bun was not soft and meat like it passed its time. This isn't the 1st or 10th Jack in the box they are filthy and short staffed. We cleaned our own table and when we asked for sanitizer the said they are cleaning them with napkins. I told her that was unsanitary and we must have sanitizer,then she found a sanitized dinner napkin in a bucket. So where is the control and direction of this company? I have worked in many busy restaurants. I have managed 20 to 30 employees and been short to a skeletal staff and yet was able to control a clean restaurant. It's a choice and they choose to not check up on their restaurants. Also because they failed to clean their restaurant they packed all orders togo. I'm just very disappointed in Jack in the box. Just because it's fast food doesn't mean don't have atleast decent standards. The nice service gave an extra star but this place is a 1 star. read more

This place around 3:50am there closed all the time there machines are always down and I think there lying to people to not work until there shift is over read more

Wasted 30 minutes in the drive-thru. After about 15 minutes I knew I made a mistake and really wanted to exit the drive-thru line but there was a long line in front and behind me. I didn't even end up ordering anything since I didnt want to spend another 20 minutes waiting for my order. Won't be coming here again. read more

Open 24 hours? Well someone is clearly milking it! Got there at 4:30 and the girl told me I had to wait 10 min and to wait in the front...probably so Their drive thru sensor won't mark my car waiting for 10 min. I wait then she proceeds to say she is only taking cash, like that would've been nice to know ahead of time. So I'm stuck in the drive thru and Can't get out since I have cars in front of me and behind me. I then get to the window and ask if she is seriously only taking cash and she proceeded to say she would take my order. So which one is it? Cash or no cash? Seems like employees don't want to do the work if you ask me and are trying to see if they can get by by doing the bare minimum. read more

This place is so slow! I came here 01:00 for a quick lunch break and I spent 25 minutes waiting in a line of 3 cars. Your better off making your own food at home read more

worst customer service ever. the women anglea or whatever her nameis that worksthe drive their has the worst attitude ever like if you work in customer seevice get with it you know. oh and everytime i go thru the drive thru i have to scream at the too ofmu lungs cuz they say they cant hear me this jack in the crack location is wack dont go there read more

I had asked for a plain spicy chicken sandwich and I guess the person didn't hear me so when I got to the window I asked him if the sandwich was plain and he said no and asked the lady in the back to make it plain and she looked at me and rolled her eyes she had so much attitude and it got me pissed. read more

Worst service also person taking my order didn't take time to answer question over intercom and was rushing to take order. And wasn't even busy! I was leaving and driving away till I took a sip of my drink it was not good and my daughter drink tasted bad. So I went back. Then I get home and open my meal worst meal bought the chicken strip not chicken tender and it was recooked smh.. I just didn't bother to go back and threw out the food wasted money. read more

Jack in the Box - One full size chicken strip and the other strip where tiny and burned. Smh - Burgers Near Me - Downey, California

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So I rolled up to the drive thru and I noticed 3 cars in front of me then I noticed the car in the window kept shaking his head and the lady was being loud and rude told him to move to the window. Then lady in front of me asked for what she wanted and told her to pull up to the window as well, finally when it was my turn I asked for Tacos and in a really rude way she shouted from the speaker box " we don't have tacos!!" So I proceeded to order 2 sourdough sandwiches and a 7pc order of jalapeño poppers and when she asked me "anything else?" I answered give me a second and she shouted my total as if i was done ordering when i wasn't done. I was in shock how rude Amide was. Yes I asked for her name and she had a bad attitude about it she did not give me my receipt. This is horrible customer service and the sandwiches where not presentable or tasty whatsoever. read more

Standing here waiting for order and I'm lookin at chicken wings, trash and food all over the floor behind the counter. Just gross...

Worst Jack n the box in the area! If you want tacos it's worth the drive to imperial and bellflower Blvd even the one on Firestone is better. I'm so tired of them NOT GETTING MY ORDER RIGHT!! Don't know how hard it is to cook the tacos a little extra. Ya the employees are alright but I'm here for food!! Damn it read more

Took me 45 min to get a jumbo jack drunk off my ass at 3am with peanut butter on my nipples read more

Jack in the Box - Burgers Near Me - Downey, California

Worst Jack in the Box ever! Really bad service and drive thru with 4 cars infront took over 40min! If i can rate negative I would read more

I've had fine experiences at this Jack in the Box. My orders are usually a bit complex what with no onions or something extra. They always get it correct and they're courteous and hospitable too. I recognize such jobs are difficult and are often taken for granted by people who have not worked in the food service or hospitality industries. I appreciate the efficiency and friendliness of this store's staff. read more

Ordered a #12 with unsweetened tea, plus an additional unsweetened tea for my mom. Girl taking the order couldn't seem to get "unsweetened" through her head, as I had to say it multiple times. Get to the window, still sweet tea. Since the tea was messed up I pull out my sandwich to check it, and there's A LONG BLACK HAIR IN IT!!!!!!!!!! No one in our car has black hair, and it was under the bun. Absolutely disgusting. Apathetic employees offer nothing, no apologies even. I see why this location is already rated so poorly. read more

This place is horrible... They always get the orders wrong even when they put in separate bags. They burn the meat in your burger looks like it has been cooked twice. Workers especially drive thru are rude. And they have the nerve to put a tip cup... SERIOUSLY !! read more

Should NOT be open 24hours if the restaurant is struggling with staffs between 2am-6am. It is a waste of time going on drive-thru if you are going to tell me that you are only serving "fry foods" like nuggets and fries due to short staffs. Happened multiple times!!! Disappointed!!! read more

Poor service in general. I waited over 30 minutes for my order. Not once did the workers give us updates. All one of them did was charge us for the food. It was very upsetting waiting for that long in line. Also the order was missing a couple things. DO NOT RECOMMEND GOING HERE. read more

The food was horrible. My hamburger was cold and the meat had peace's of bone. I ordered onion rings and they're usually delicious but at this location I got them burned. Customer service was ok but honestly I would never go back to this location. This was my second and last time going there both times were bad. Employees really need to be retrained I mean come on for the cheese on my burger to still be full and not melted at all was disappointing. read more

The drive thru at this place is always at a stand still there either need to be more coordinated workers or a add on a staff member if your trying to wait this is the place Uodate got the wrong order too read more

Honestly, fantastic customer service here. I don't typically review fast food places, but this JitB got me through countless morning commutes hassle-free. There is one lady (I believe she is either a manager or assistant manager) who always has a cheerful demeanor. She should be a district manager. Promote her. In other news: their stock is doing well and is actually giving out a dividend! Yay! Finally. read more

Yesterday afternoon, I placed an order through Jack n the box's mobile app. I got charged and I was given an order#907197 for pick up/window. Guy said he had no record of any order at all, even after I showed my confirmation on the app, he said there was nothing he could do. If he cant see it, I was getting nothing. I tried looking for a damn mobile app contact number to seek help and maybe someone could tell this guy that I did paid and I needed my food. Nothing! BEWARE DO NOT USE THE APP IF you place an order and the restaurant says they cant see it they will KEP YOUR MONEY. I found no number on the app or HELP and if you try to contact this number I dare you to call it and the mail box greeting message will say "We are sorry but the person you are trying to reach has not set up their voice mail box"! I left the branch with no food for my family. THEY KEPT MY MONEY! Reported it to the useless link they give you. Really disappointing. NEVER AGAIN. read more

Jack in the Box - I reported this to their useless link. Nothing happens. https://www.jackinthebox.com/contact - Burgers Near Me - Downey, California

Place an order via drive thur. Very upset when I got back to work and realized TONS of grease was all over the bag and on my pants!! My food was not good in quality. Last time ever going to this Jack In The Box NEVER read more

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Get the same thing each time once a week. Always consistent burger with Xtra tomato and onions.. Where else can you get 2 tacos for a buck. Always good fresh and hot. Short wait good friendly service too. read more

This has been the WORST Jacks everrrrrrr. I went this last Sunday at about 5pm...... I have no idea what happened but the drive thru line DID NOT move for over 20 min after I had already placed my order... I had 3 cars in front of me and 1 behind me so it's not like I could have taken off. After waiting an eternity , I get my crispy chicken sandwich with ugly looking lettuce and NO tomato. I thought with what's going on now a days, the crispy sandwich NO longer included tomato but WRONG, it still does but they used none and instead used ugly cheap lettuce. DON'T COME HERE FOLKS. Listen to the reviews. read more

This is the worse jack in the crack I ever been to nasty food, dirty place look at these fries cooked in dirty grease yuck... don't go her drive thru takes long same as the inside is no better ... food is old nasty never again will the get me to come here read more

Jack in the Box - Nasty dirty fries cooked in old grease Yuck... don't go here the serve old dirty food - Burgers Near Me - Downey, California

My wife and I went to try their special combo Bacon Triple Cheese Burger, what was served was nothing like the picture which made the sandwich look delicious. The picture shows 3 nice sized hamburger patties filling up the bun, multiple pieces of bacon and several large onion rings. The burger looked large and yummy in the picture!! The bun used appeared to be about the size of the Jumbo Jack bun. What we received had no resemblance to what was ordered, the three patties together might have been a quarter pound and didn't even fill 1/2 of the bun and they were about an 1/8" thick and cooked black, there was three pieces of cheese, there was one undercooked piece of bacon on top of the burger meat, and 2 very tiny onion rings. And the bun was what they use for their plain small hamburger. After I took the burger back up to the counter and said this wasn't what I ordered, I was told that was the BBQ bacon triple cheeseburger. When I pointed to the picture behind their counter, I said that is what I ordered, not this. They again said it was the item. I asked for my money back, which took them numerous minutes to accomplish. With the pictures to order by, this appears to be a definite case of false advertising. To say we were disappointed is a very large understatement. My wife and I then left and went to Dirt Dog and shared a hot dog that was larger than the three hamburger patties at the Jack in the Box Unfortunately, I didn't take a picture of the Jack in the Box burger, but I do hope their corporate takes a look at what is going on at their stores and make corrections. read more