This place is consistently out of supplies or broken down and other reviews on target. Bummer as I like most jack in the box stores.

So bad!!! I ordered 2 8piece chicken nuggets thru the drive up window, for my 2 kids, and when we got home 1 of the boxes of chicken nuggets only had 4 nuggets in the box!! Seriously??? You know they're counting them out when they're filling the order, and given that there are NO other options but 8 pieces, you know they're shorted one of the boxes on purpose. Also, I ordered 2 regular fries and one of them was COLD! And never asked if we wanted whip cream on the milk shake, which we would have said no to, and there was whip cream. But the other food prep was THE ABSOLUTE WORSE. Do better!! You're part of a corporate chain. There are standards to adhere to!!! Customers expect better and the same quality at all Jack in the Boxes. Never returning!!! read more

It sucked. Just really bad. Service and food. Manager is horrible, and worker didn't serve me for 30 minutes

I have been a fan of Jack in the Box since first Jumbo Jack and Milk Shake 1971. Even though the size today is nowhere near what it was then, the flavor was still there. Jumbo Jack has been in name only for some time. UNTIL their new 'Price Reduction'. What a disappointment. A couple of weeks ago I ordered a Jr. Jumbo Jack (pictures included), the patty looked like it had been cooked for an hour, and the thickness was something I would have expected on a thin sliced meat sandwich. Much smaller in diameter than the bun. I thought it might have been the store and the Jr.. Went to another store and ordered a 'Jumbo Jack', same disappointment. Ok, today I WENT BACK (oh my), ordered the second favorite sandwich, 'Homestyle Ranch Chicken Club', disappointed again. Chicken Pattie was less than half the size of the bun. (tasted bad so discarded) PLEASE NOTE: I did a JB review on first bad experience, was answered within a day or two and was given credit on my app. Very generous. So, to sum up sadly I'm done with my old friend JB, the food is just not the same. read more

Jack in the Box - Jr. Jumbo Jack - Fast Food Near Me - El Dorado Hills, California

Wife and I stopped here for burgers around 630pm today. We were eating em in the parking lot in our car and we were both surprised by how good it was. Idk what the Saturday night crew is doing but they were on point tonight. They also made sure twice we didn't need any more sauce or anything extra. Thanks, dudes! You were killing it tonight! We lived in EDH a few years ago and frequented this JiB a fair amount and I can't recall them ever screwing up our order either. read more

DO NOT GO HERE UNTIL THEY CAN GET AN OWNER THAT CARES!! This has to be the worst Jack in the box in the entire world. They never get your order correct. The food is never fresh and to make matters worse they take forever to fill an order. Today I watched them make fresh fries only to put them in a bag and let them sit for several minutes. Then they gave me the wrong burger. read more

Oh my...my most recent drive thru experience was just not that great. Hubs was driving, I was riding shotgun. He ordered two breakfast Jack combos, one with milk and the other with coffee. The cashier hands him an orange juice (OJ). He said we did not order that. She then asked him what he wanted instead. He says he ordered a milk. She turns away and comes back. But he didn't know she came back since he wasn't looking. She shouted at him to "TAKE THE MILK". We turn to see her with her arm extended holding the milk. The shouting startled him but he didn't get angry. He doesn't anger easily. That's not all. Since our order is just ~$13, he asked her how much was each breakfast Jack combo. One was $6.10 and the other was near $7. Besides the sticker shock, we realized we most likely was overcharged since each combo should have been the same price. We weren't given a receipt and she said our order was right. We were on a strict timeline and needed to hit the road so we didn't pursue getting the receipt. On the bright side, the food tasted pretty good and was served hot. It came out quickly. read more

Jack in the Box - Breakfast Jack sandwich - Fast Food Near Me - El Dorado Hills, California

Date: Saturday, December 30th, 2023 Meal: Late Dinner for 2 people Time Ordered: 12:23am Time Ready (according to email): 12:38am How Ordered: via Jack in the Box app How Picked Up: Drive Thru *Bacon Double Smashed Jack ($10.99) *2 Tacos ($0.99) *Bacon Ultimate Cheeseburger™ Combo: Large ($10.29), Large Curly Fries ($0.30), Large Diet Dr Pepper® ($3.29) *Stuffed Jalapenos: 7 ($6.49) *Side Salad ($2.99): Regular Ranch Dressing *Knife *Fork *Buttermilk Ranch Dip Cup x4 *Taco Sauce Packet x6 *Ketchup Packet x2 SUBTOTAL: $35.34 REDEEMED: 20% off a minimum order of $10 - December '23 (-$7.07) The hubby and I were getting gas on the way up to Tahoe. Since there isn't much open late between here and our destination, we decided to hit up this Jack in the Box. The drive thru line was surprisely long for a fast food joint in what seems like the middle of nowhere. Service was fine. We told them we had a mobile order and they gave us our food. Tho for some reason they did not give us the correct condiments so we had to ask. Glad we checked the order. Normally not a big deal when I'm heading home, but we were going to a rental, so did not have any condiments on hand. Who wants a taco without taco sauce?! I have a soft spot for Jack due to their tacos. For this location, make sure to check your order for condiments. read more

By far the worst jbox in existence. I have the unfortunate pleasure of living nearby. I come back after what must be amnesia, forgetting the terrible experience prior, only to be reminded on why to avoid. Over half an hour waiting for food!! read more

Came here around midnight on my way home and ordered 2 tacos churros curly fries and a med drink and gets rushed to get out of the drive through so I go to the parking lot and looked in my bag and only had my curly fries so I go back through the drive through and she proceeds to yell at me that I didn't get any of that. And that I am just trying to get free food so I again tell her that is what I ordered and showed her that is it and she proceeds to yell again and go in the back and make my food and then throws the bag at my face. I don't understand how you can be so disrespectful when someone is trying to get what they paid for. read more

Jack in the Box (and fast food in general) is a very rare treat for me. I used to live near one in Folsom that was super fresh, super fast, and had super friendly people. I moved closer to the EDH one and have been several times. EVERY time, it has been absolutely horrible. Things like cold, stale food and slow, rude, indifferent staff. I'm sure Jack would be appalled and shut them down. I hate to imagine what the kitchen looks like and will now drive the 20 minutes to my old location on Blue Ravine. And the EDH store will surely not care that I do. read more

I freaking love this location. The employees are always hustling but go out of their way to help. In all honesty, I would rather come in here and eat breakfast than anywhere else around in the area. I just think these guys work really really hard and try more than the average fast food place. read more

The worst cooking or preparation of the food burned bread hard as a rock fries stale like they been sitting there since the first morning batch... it's been getting worse.. read more

Jack in the Box - Fries not even hot - Fast Food Near Me - El Dorado Hills, California

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Horrible wait time I have been sitting in the drive thru for more than 15 minutes . Last time coming here. read more

Jack in the Box - Fast Food Near Me - El Dorado Hills, California

Just left this place, the chick at the drive through with the glasses and the pink and black braids was rude as hell, we told her we're were picking up a mobile app order and before we had the chance to finish saying it, she yelled at us to come to the window. Tried to get us to pay for an order that wasnt ours and then slammed the window on us twice, so I went in to try to confront her and ask for our correct order. The expo was nice and I apologized to her and the cooks that it wasn't their fault and it was the rude drive thru lady's attitude's problem. All was fine til they started talking about me as a "pinche blondo" I heard and knew what they were saying and I told them I wasn't a f*n blonde, but a brunette. Things ended badly and it took all I have not to throw my missing items and also, correct order item at them. I guess I would also hate my job if I worked at a uncared for store, and couldn't be bothered to mop the front dining room at least once a month! This owner obviously doesn't give a shit, and I'm not sure why I continue to come back to this place. They constantly go through loser employees that don't give a shit about anyone but themselves and are entitled assholes that want to blatantly talk crap about their customers, right in front of them! Idiots read more

Jack in the Box - Fast Food Near Me - El Dorado Hills, California

And I filled out the form Spencer on your website - and you did nothing. Next time you suggest a customer fill out a form, please have the decency to respond. read more

I was in the EDH Jack in the Box drive thru on Friday 4/12/24, got Bacon Ultimate , Spicy Chicken Sandwich and curly fries. There were no curly fries instead stuffed with regular fries and everything was cold. I tried to call the restaurant and make a complaint but no one answered. Very disappointing. read more

Jack in the Box - Order - Fast Food Near Me - El Dorado Hills, California

This was my salad I am afraid to eat ty he chicken I've had bad food and service the last 3 times I've been there read more

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This location should be shut down. No hair nets, no hand washing before making food, half effort at making food (soggy hash browns, cheese not melted, limp lettuce). If you are really craving the hang over junk food offered by Jack in the box, there are better locations. read more

Female employee in graveyard shift was very rude calling me a stupid bitch and flipping me off I didn't want to make a bigger problem by causing a seen so I just drove off and decided to just leave a review I hope something gets done about this very unprofessional makes me wonder why they still got her there with all these other complaints about her DO NOT eat here not good at all read more

Jack in the Box - The tacos were so nasty I had to throw them out my kids were very hungry and upset from the results will not be coming back again - Fast Food Near Me - El Dorado Hills, California

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If I could leave 0 stars I would. Took me ten minutes to get my Swiss and bacon burger. The cheese wasn't melted on the burger and it was cold. This place should be closed down as it is a continual let down and I've given it plenty of chances to be decent. read more

homegirl be more interested on her phone than taking my order correctly, was a little bitter also. rancho doing better than el dorado is crazy! read more

Ordered a Jumbo Jack jr, and a Dr. Pepper. They got the burger right and the drink wrong. No napkins, no receipt, and no words from the person at the window when i picked up the food. There's a Taco Bell across the street. Next time, I'm going there. read more

Smart ass kid! Ask if the have Diet Coke and someone through the speaker said we also have diet water! Smart ass kid. Wouldn't come back again. read more

I love this jack in the box I've been coming here ever since a I moved to this neighborhood, I sometimes take my kids with me and enjoy eating inside the restaurant:) customer service is literally so great! The food is always fresh and good. , it has a pleasant, soothing ambience. Whenever I come in the restaurant to order I always get a smile from the employee and it just makes my whole day! read more

Food taste the same as any other Jack, however the service is terrible. They never look at the cash register to see customers neither assure them. It took over 20 minutes to get a simple breakfast Jack and fires which the fries were already made. I also ordered a certain item and they gave me the wrong one and I was very verbally clear. They charged me after their mistake and once I received the item (curly fries) one wasn't in the bag all the way and the employee then takes her bare hands and places it in the bag. Luck I saw which one it was and threw it away immediately. By far the worst service. They also forgot my sauce which I said straight to the woman's face and she said ok and never gave even tho they were right in front of her. This isn't my first bad experience at this location but now I know to avoid this location. read more

the guy that took our order was extremely disrespectful and disgusting. he stuck his whole hand in the ice to get the ice and then inspected it all and threw the cup away, someone then took over our order and he stood and watched. this place is a disgrace. read more

The employees were inside, but not serving. Apparently 24/7, but not actually true because the employee told me they're closed. Absolute waste of gas and a blatant violation of posted hours. Couldn't actually RATE food if it wasn't served, eh? read more

Jack in the Box - Door's open, employees inside but not serving. - Fast Food Near Me - El Dorado Hills, California

If you don't need you food in a hurry these guys can make that possible for you in the most painful way. I had no one in front of me and this staff could care less if I got food or died in the driveway. Is EDH just full of spoiled sloth children? I had 10 mins to spare and I was 8 mins late to where I needed to go, with NOBODY in front of me. I have a feeling no one will ever care. read more

I have been treated by their employee horribly and she was flipping me with her finger as well say Fu**ck you. She's so horrible it happens around 11:15pm 2/20/23. I don't appreciate her nasty behavior. She should not be in customer service because she's a bad one. I told them that the food is old and fries are Old and she got mad and flip me says FU**ck instead. She says she won't refund or exchange even the food is nasty and old fries . I won't come back here again ever. I tried to find a manager and they won't even talk to me. What a nightmare !!! read more

Ordered a munchie meal today, it comes with two tacos....well the tacos were missing about 90% of the ingredients...I actually was watching the guy who was making them he was banging out alot while I waited...I was amazed how fast he was. Now I know why...no ingredients... Geez, can't we do better? Oh and by the way, clean up all the jack trash in the parking left by all the landscapers who come daily at lunch...looks like crap. read more

Drove by yesterday and as a business owner myself, me and my husband love seeing the staff having a great time working. Wish the yound men in this location the best of luck! Order came out great too, keep it up! read more

They're not 24 hours. They're also listed open on DoorDash but when my dasher got there they refused to fulfill my order. Hours need to be updated read more

The lobby is always SO COLD is insane somebody needs to take care of that even the employees are wearing layers of clothes every time I visit food is great just the AC is ON all year round, I was taking my lunch and ask for a 6 pc chicken tenders it took me around 12 minutes to get my food and when I got back to work I open the box and see 4 pieces ‍ I was so upset. read more

Jack in the Box - I order a 6 pc chicken strips and they give me 4 I was in my lunch and the drive true took half of my lunch. - Fast Food Near Me - El Dorado Hills, California

Staff are rude and very lazy. Their orange drink is just plain bad and their chicken nuggets taste like liquid.

I don't know why I keep returning to this location. Every single time I have to wait forever. This time was the worst. There were 2 cars ahead of me when I entered the drive through and it took almost 45 mins to get my food. I know because I called my husband to confirm what he wanted. When I finally got to the window, the young man tried to charge me for the wrong order. Then he hands me my food but forgets my drinks. He hands me my 2 sodas (one of which was wrong) but not the water bottles for the two kid meals. When I got home I realized I was missing 3 items of food....one order of chicken nuggets, a cheeseburger and one order of fries for the kids meal. But I got zero receipt so I have no way of proving it. We came to this location today because In N Out had too long of a line. Welp I ended up waiting forever and not even getting all my food. Extremely disappointing. We will not be returning. read more

It was lunchtime the line wasn't that long so I thought let me just give it a try. The last few times the order was never correct, but maybe this time it wpull be different they did have new employees. It happened again, I had to return my order three times. The first time they overcharge me and gave me the wrong order. They remade my order, but one problem. I order the triple bonus burger and they repeatedly only gave me one patty. They remade the order twice and again one Patty. read more

Hey, guys get a grip.... It's friggin Jack in the Box. No one expects to get a correct order. But the one thing that really annoys me is their "mini tacos" . They are fried SOOOO hard that you can use them for soles on your leather shoes If they ever get any employees who can speak English, and know how to run a register, they might have something. read more

Terrible terrible terrible terrible customer service, wait time 25-30 min for only 3 cars.

This is the absolute worst JITB my wife and I have ever been to. I think I'm a glutton for punishment because I keep coming back hoping for a different experience. The only thing consistent about this place is their inability to listen or put any level of effort into preparing the food. I think we've all had bad JITB at one time or another but this place takes the taco. read more