Fire the lady worker with the sleeve tattoo and accent. I come often before school and at night and everytime the service is horrible. I have to wait 15 mins minimum for a burger drink and fries. She is very rude and always raises her voice for no apparent reason. I will soon be taking my half somewhere else. read more

After driving around hungry, this Jack in the Box was on the way so we stopped by to get few things. First of all, as you walk in, there's a constant beeping from the cars in the drive through being there longer than they're supposed to be. There were 4 staff members behind the counter and not one said hello or acknowledged our presence. I looked at one person to place an order. He walked off to get another person without saying anything to us. Then another person came to take our order. We got... Large curly fries. Mini variety (fries, onion rings & mozzarella sticks) Chicken teriyaki bowl 2 Macadamia iced coffees The fries were the best part. The onion rings and mozzarella sticks were more doughy and not good at all. Chicken teriyaki was okay but not great. The rice was good but the sauce was too sweet over the chicken and broccoli. The Macadamia iced coffees were delicious! Although the staff were acting more like zombies than actual employees, there was one lady that seemed to be in charge or senior staff. She looked very stressed and compensated for all those employees who were just standing around doing nothing. Food wasn't great and the service is weird. They are way over staffed and it's clear that one person is under too much stress as she's making this place move. We really felt bad for her. read more

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Got sick after eating food, I know I got sick after eating here because I hadn't eaten anything all day and after eating the food I started to not feel so well. Also I had to wait 20 minutes + for my food in drive thru. Overall wouldn't come here again would rather get something else near by. read more

My relationship with Jack in the box goes back to when I was a kid in Detroit. We lived in the sticks in Michigan and were happy to go to Detroit where we could have exotic burgers from Burger Chef and Jack in the Box. Unfortunately, our first trip was soured by my brother getting stuck in a bathroom and constantly pulling on the handle making it impossible for the manager to unlock the door. This nonsense went on for about 15 minutes before my brother became too tired to pull on the handle allowing the manager to open the door. What does that have to do with this location? Absolutely nothing but it is what I think of. Aside from being in a beautiful location, not much going for this place. The drive through took about 15 minute at 11:15am on a Saturday with a mobile order. I tend not to review food at chains because of you don't like their chicken sandwiches, just go somewhere else. This was my first and last time to get a crispy chicken sandwich there. Coating and brined chicken was salty as hell. more so than Popeyes on McDonalds. The curly fries were great as usual. I guess I'll have to stick to their burgers. Don't get me started on their taco. American cheese on a soggy "hard" corn tortilla? I'll rather eat day old Taco Bell. read more

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Everything. Whoever works night shift has the worst attitude towards customers and doesn't let them finish their order The food is always the wrong order and either burnt or sauce is completely wrong. 0/10 never coming back and neither should anybody if you don't like your job that much quit. Don't ruin other people's nights just because you don't like what you're doing. read more

My mom stopped by this location after PT to pick up a quick lunch for us. When she got home, we realized they gave us two very different sandwiches from what we ordered. We tried to call the location 10 times but nobody picked up. Don't bother wasting your time and money here. UPDATE: my mom returned after work and the employee blamed her for "ordering the wrong food" and for not returning sooner. 1. We live in town and my mom had no time to drive back to Niu Valley to fix our meal. 2. They literally gave us the wrong sandwiches yet they want to blame my mom? What a joke. They did provide us new sandwiches but their attitude and disrespect was too much. read more

This location needs to update as drive through only. Their dining room has been "Temporarily closed" for months. I always order online, but now have to sit through the drive through for 30 minutes every time. It's like they have only 1-2 employees at any given time so service is glacial. read more

Inaccurate posted hours - not 24/7. Arrived at 9:45 and there was a cone in front of the drive thru

This Jack in the Box has been around Niu Valley for a few years now. The location is a revolving door of fast food restaurants for years all the way back to when it was a KFC almost twenty years ago. I'm not sure how much long JITB is going to last here but for as long as it does, it'll be my go to place for Oreo Cookie Shakes and slightly unhealthy fried tacos. I say I'm not sure about the longevity of this place mainly because it's gotten fifty-some-odd reviews with only two stars yet every time I pass by, their drive thru is packed, cars are lined around the building. I usually walk in because I'm suspicious of drive thru in general ... it's harder to correct a mistake. Going in is nice. The restaurant is bright and very colorful. They've got those funny murals of Jack in Hawaii. It's usually clean and the soda area is well stocked. And because everyone else is in the drive thru, the lines are usually pretty short. The people are nice, very polite. Not really the most talkative bunch except with FPO ... although this is the person who talked to strangers for almost an hour while standing in the food line at The Pumpkin Patch in Waimanalo last November so that might have something to do with it. I don't really care for JITB burgers. It's the two tacos for a buck-thirty-nine (inflation - I remember when they were ninety-nine cents) and cookie shake that does it for me every time. It's my go-to guilty pleasure and I'm going to enjoy it at this Jack in the Box for as long as it lasts. read more

Jack in the Box - Oreo Cookie Shake ... has to have one. - Burgers Near Me - Honolulu, Hawaii

First off my experience starts with a 5-10 minute wait at the order screen without any acknowledgement in an empty drive thru, then finally I get to order and before I even finished my order she's telling me my total to hurry me up... then when I wanted to add something no indication that she was listening so I say hello and all I hear is a bark back at me saying in a rude tone says yeah im listening. At this point I'm beyond frustrated and then we get to the window not even a friendly greeting just take the payment then I sit waiting another 5 minutes give or take. I receive my order and then I wait on my drinks. She gives me 3 of the 4 drinks ordered and I sit at window waiting for the last drink she reluctantly opens the window to ask if I need something and I said I had a large soda as well and she proceeded to tell me "no" so I try to show her the receipt and she kinda just gives this attitude like you're bothering me and reluctantly makes the last drink. She also called another employee over to open the window to ask if I needed something like I wasn't even worth her time. I finally get my last drink and leave cause of the terrible service that I received. Then I get home and my order is literally half of what I ordered. All I know is employee Pauline left a terrible impression on me and I would refuse to be serviced by her again. In conclusion Improve on how your team interacts with guests in your establishment, the accuracy of your orders, fix your damn online survey site, oh and the number to call for the survey doesn't work at all either. And this is a nationwide company? Pathetic to say the best. read more

Coupon I brought in, and ONLY reason I stopped at this Jack in the Box says "20% OFF ANY ORDER". Cashier (and her supervisor) insisted this was only 20% off of a burger and we would have to pay full price for everything else. Does this sound right to you? We still made our order, but did not use the coupon. (I was irritated and I would have said forget it, but I had someone else in the car as well.) I'm going to run it by another location and see if they say the same thing...before I actually make the order this time. read more

Jack in the Box - Burgers Near Me - Honolulu, Hawaii

Fast food is fast food but customer service in fast food makes it taste so much better as you happy before you consume it so increases chances of happy fat cells! My review is for the drive thru as we didn't eat inside. Awesome customer service!!! Just have to like when someone tells you wants in the package so you can hand it to the right person in the car to check their order is made to their liking. As us spending more time double checking -- Also we were greeted when we pulled up to pay with a smile!!! Surely sad that I did not catch the guy's name but he was working on Sunday Afternoon about 12 ish Our onion rings were cooked to perfection!!! Seriously yummmy!!! My sandwich was made just right with the right amount of sauce so it didn't overwhelm the sandwich and not messy! I will totally comeback to this Location!! As all the times we have been here service has been pretty good for fast food!!! And from what I can see from the truck at the window looks pretty clean to me. Happy Fat Cells cha-Cha!!! Check it out for your fast food cravings! read more

Jack in the Box - Snack of juicy Fat .... - Burgers Near Me - Honolulu, Hawaii

4 cars in line waited terribly long for them to take care of one's in front could hear them laughing and giggling through the door from my car. Finally got up to the order placing window and waited over 5 minutes for someone to address me. Took my order waiting again longtime. Finally got to window to pay girl takes my card charges me waiting for food before she hands it to me she says your card was declined. So I let her take my card again. Pulled away from window just to check if I was double charged and I was stopped my car went back to window to let her no that she did in fact double charge me cause it showed on my bank account she flat out said she didn't had to get back in line and wait a long time for them to take 2 orders for other people explained the situation gave them back their food and still had to argue with them just to get a single refund minus the buttermilk they said they couldn't refund that although the package was untouched extremely rude and not customer oriented at all. Waited a few days and once charges cleared I was in fact double charged. I will be coming back for my money on principal filed a dispute with my bank these guys are immature lacking in customer service, initiative and good work ethics read more

You either wait half an hour for your order at night or they're being pushy and rushing you to order during the day. Most of the time the food looks like it was literally thrown on the paper, and there's either no sauce or way too much. Fast food places are meant to be consistent and fast but consistently bad. read more

Very inexpensive place to get a quick bite. Offerings are similar to other JB franchise. Most notably improvement needed is they need to clean theirtables at regular intervals. Practically, every time I stopped by, I had to clean the table first. Update. Lowered one star for the messy tables. They need to have a person clean the tables more frequently. Came in today and was shocked on how terrible the whole place is: had to clean our own table!! Well, it will be awhile before I come back here again... I am sure they will not miss only one or two gripping customers. read more

Jack in the Box - Burgers Near Me - Honolulu, Hawaii

Very clean restaurant quick service ordered the Teri Burger very delicious teriyaki sauce. The other one is the ultimate burger cooked well done no complaints recommend for a fast meal. Ranch dressing was free for onion rings read more

Consistently a good breakfast Burrito with a salsa that adds a layer of flavor that flows nicely with my go to drive through "Meat Lovers" delight. Friendly staff always get my order right. .25 cent local newspaper with coffee purchase! Close to home and on the right side of the road as I head into town early mornings needing a fast breakfast to go! A good chain restaurant that "Jack" would be proud off. Three stars for a "Good" rating. read more

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Rude manager. If you don't enjoy working or interacting with customers then you should NOT be in the food service industry. Whole interaction at the counter with the lady who was the manager gave unnecessary attitude. Throughout the whole process of using our coupons to receiving our order she was unhappy and rude. We had multiple bags and drinks and didn't offer a holder for the drinks, when we asked nicely she talked back in her native language and unwillingly handed us the holder. This isn't our first time interacting with her, same attitude through the drive thru. Lousy worker. read more

I have never been so humiliated after being yelled at by this drive through server. After arriving at this drive through with no other cars in sight, we decided to order two breakfast jack sandwiches. No one on the intercom for about two minutes until we said hello anyone there? Someone finally came on and yelled I'm here What do you want to order? Omg Is that the way to treat a customer in that tone of voice? I finally gave her the order and then she said Is that all, then drive through!!! When I reached the register window, she refused to open her window until it was time to pay. She then opened the window and quickly took our CC, gave us our order and receipt and quickly closed the window. I couldn't believe I was so disrespectfully treated that way. I decided to return to the restaurant the very next day to complain to the manager. The manager's name is Marie and the rude server is Pauline Marie A. The manager looked so disinterested in what I had to say, I don't think anything was said or done to this server. I finally told the manager upon leaving that this restaurant is too spooky to visit at nights, a time when vampires come out. This is the Jack in the Box at Niu Valley. read more

By far one of the cleanest, nicest looking Jack In the Box restaurants in da 808!!!! But of course what do you expect when this restaurant is located in a high end neighborhood (Nui Valley)? Located at the Nui Valley Shopping Center................the same complex where you can find the following restaurants & convenience store - Le Bistro, Lung Fung Chinese Restaurant, Gyotaku Japanese Restaurant & 7-Eleven. I stopped by this Jack's for a quick morning bite...........and for you folks that don't know........... Looks like Jack's is trying to offer more items on their value menu deals? I went and got (2) Supreme Croissant Sandwiches for just $4.00 smackaz! Really gang............I mean how can you not like a croissant sandwich that has egg, cheese, ham, & bacon? Lol! This particular Jack in the Box has a lot of parking, as the restaurant is located in a small shopping center. Like to guzzle a lot of soda? You're in luck my friend, as this particular restaurant has an Coca Cola drink fountain inside, & even an ATM machine should you need some cash. Restaurant is spacious, appears to be well kept up, and clean. Service - Clerk took my order & food came out pretty fast.......no complaints here! read more

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Avoid this place. Take out food (burgers) cold. Called to lodge a complaint, and no one answered their phone. Really bad and sad service. read more

Went to get a late night snack after I was done with work around 11pm. The drive-thru sign was on and saying they were open. But there was a cone in the drive-thru preventing anyone from entering the line. And no signs posted anywhere saying that we're closed. So thanks jacks for nothing. read more

Wifey and I have been here a few times and have had pretty good service & food. People forget that this is a fast food joint. Sigh... I can't stand people that expect 5 star restaurant service/food at fast food joints. Ahh ok, enough venting. ;-P (Yelp has to start letting us use emojis!) My reviews would be sooo much more easier to write. Hehe Anyways... I had to work late & decided to stop by and get a quick dinner for us. Yeah, wifey and I were too lazy to cook anything tonite. We had coupons in the mail that came in the MidWeek newspaper. BONUS!! Now there's incentive to come here! There were coupons for $7 Ribeye Burger Combo, 2 for $7 Jack's Spicy Chicken, and a bunch more on the back side. We opted for the 2 for $8 Ribeye Burgers. You can pick from the All American or the NEW Blue Cheese & Bacon burgers. Now don't forget that the picture in the ad isn't gonna be what comes outta that kitchen. Ohh it actually looked more skimpy version of it. All the blue cheese crumbles were smacked in the middle of the burger and kinda smeared around a lil (didn't quite get to the edges). The bacon reminds me of the precooked pop in the microwave kinda bacon (thin & slightly crispy). Wifey wasn't impressed by it. She also didn't like that the picture in the ad showed what looked like grilled onions, but there were chunks of raw onions in it. I kinda liked it cause it was a cheap bacon blues burger. Ok, regular price isn't so eye catching, but with the coupon I had to try it. Maybe I'll try the 2 for $6 Loaded Breakfast Sandwich next time. The service was polite & quick. The cashier also tried to up sell me on a few things she thought was good. I like that they suggest other items cause maybe I forgot to order something. I told her next time I might try it. She was talkin about a breakfast platter that was on a poster display on the front counter. Hmmm that did look kinda good and I was hungry... ahhh no! Next time next time next time. Hehehe Give em a try and lemmie know whatcha think. A hui hou peeps!! read more

Jack in the Box - Burgers Near Me - Honolulu, Hawaii

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Came for lunch and had to wait 40 mins for my order. Poor counter girl was running back and forth helping drive through and servicing the dining room. She told me she had been working since 9pm the night before!!! Add to it this homeless man tanking endless cups of soda from the fountain and pounding the table. Just a bad experience. read more

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i just visited the drive thru and ordered a jr. jumbo jack. when eating the cheese burger my tooth had a funny sensation. sure enough, there was a piece of foil within the burger and thankfully i did not ingest it. i tried to call the number 808 373-7973 but no answer. sounded like a fax machine. i live in halawa and was not about to drive back to east side. i merely wanted the employees to be more cautious when preparing burgers for take out. what a disappointment after spending $4.19. read more

Avoid this location at allllll costs!!!!! Don't get my wrong, it's clean enough, the workers are really friendly, and I haven't had issues with orders. So why avoid you ask? Drive thru takes FOREVER. Like no joke. And I keep falling for it too. Today there was literally no cars in line. So we risked it. We drive up warily and order coffee (seriously their Mac nut iced coffee is so so good). Then we turn the corner and bam! One car. Ok shouldn't be bad right? 10 minutes!!!!!! For one car that had already ordered why do I keep doing this to myself. Don't be like me. Be smarter than me. Go to a different location or a different drive thru. You're welcome! read more

We stopped here for a quick snack. The cashier was very rude, very unprofessional. We ordered online for pickup, walked up to the restaurant, and a note posted that the dining room was closed due to insufficient workers. We then used the drive-thru service to pick up our order. We drove directly to the cashier window without stopping at the speaker order area as the order is placed and prepaid on the Jack Mobile App. The window was closed. Shortly, a cashier opened the window without a word but a stared. We told her that we were here to pick up our order. She then handed us our order and said: It is COMMON SENSE that you should stop at the order window first before approaching the pickup window. Then she slammed and closed the window. What an attitude towards customers! We felt offended. She could simply tell customers to stop at the order window first, to inform them that we are here to pick up an order so that she could have it ready at the pickup window. I strongly recommend Jack in the Box management should look into their staff's customer service. read more

Health code violation.... woahhhhhhh!!! So we ordered halfsies (half regular fries/half curly fries), we were given regular fries... As we wait for the current transaction with a customer to finish, we start eating the fries in hand.... When that's done we explain that we ordered halfsies so she takes the fries, returns to the fries and dumps our picked through fries BACK into the fry station with all then others, MIXING out picked thru fries with all the fresh ones.... Sooo we got fresh fries but whoever ordered after us, I can't say the same... yuckkkk!!! Yea... not coming back... Let's not start on the complications with ordering regular items, like we were speaking another language... I'm so confused... read more

upset over being charged twenty five cents to use the restroom for my granddaughter when we had to make a special stop. not very neighborly & customer friendly. Granted we had not bought anything on this occasion but have before. read more

idiots I asked for a cheeseburger with no bun because of an allergy plain JUST MEAT AND CHEESE over and over again I was very specific, they gave me a cold patty with pickled mustard and ketchup so I sent it back nicely and then they gave it back after wiping the stuff of with a napkin when I said it needed to be remade because I also cannot eat pickles, I threw the burger on the side of the drive through. they also forgot all my sauces and an extra fry I had, literally the worst people and service ever ew get a life read more

I've been to this Jack the Box location at least twice now. It's can be your stop on the way home for dinner options, a quick bite for lunch on your way to somewhere cool, or getting the day started with breakfast. It's nice to have this Jack in the Box location in the east Oahu area, even though there's one in Kaimuki/Kapahulu area too. I guess I like to change up locations a bit, so I decided to chime in here and see what's going on. I arrived here on a brisk Sunday afternoon around 5pm. The Niu Valley shopping center was pretty much dead, since there was no cars in the spacious parking lot, but a few that were parked at the 7-Eleven next to the eastern side of the shopping center. There was a line at the Jack in the Box drive thru , but that's about it. There was a sign on the entrance that says they're open for take out only, which very helpful for anyone like me who travels without a personal vehicle. With that said, I ordered my meal up on the trusty Jack in the Box app, which often times have special deals and menu items for anyone who uses the app and generally not available in the restaurant. After waiting about 10 minutes, I entered the restaurant to pick up my meal. It was eerie to see majority of the dining area curtained off and blocked for anyone to use to eat and relax. The restaurant itself was clean and it was nice to see the staff here at Jack in the Box laughing while working to serve the customers. I'm glad that they are open for service, even though we can't sit down inside the restaurant and enjoy our meals. The overall experience here at this Jack in the Box location was really touch and go. With the rise of mobile ordering, you can really skip out the waiting for your food inside the restaurant and just go and pick up. I did enjoy the ambiance of this Jack in the Box. Only thing about this location, as I am sure it is with every other place during the 2020 pandemic, is that they won't let you use their restrooms - which is understandable. There is air conditioning here, but couldn't really feel it. The service here was nice and friendly, while quick and accurate. This Jack in the Box location is located at 5722 Kalanianaole Highway in the Niu Valley district in east Oahu. It's basically in between Aina Haina and Hawaii Kai. They accept major credit cards in the restaurant but only one if you are using the mobile app. They also accept cash as well. As far as parking goes, you probably would be surprised at how much parking spots there is, but they share with the other merchant tenants as well as the Grace Church on property. If you are like me, TheBus routes 1, 1L, 22, 23, and 24 come through the area and stop at or nearby the Niu Valley shopping center, where Jack in the Box is situated/ They have a drive thru also for your conveience. My favorite go to meal for breakfast, lunch, and dinner would be the munchie meal for sure. It sells for $7 and comes with a drink. $.25 more if you upsized the drink instead of the small to medium. Jack in the Box's medium sized cup is basically the same as McDonald's large sized cup. My favorite sandwich of choice would be the stacked grilled cheeseburger followed by the spicy nacho cheese sandwich. There are other great options here, including breakfast. The great thing about Jack in the Box is their commitment to not making something till you order it. It's really a great thing that I love about them. You an have breakfast whenever you feel like it and lunch or dinner items at breakfast time! The combinations are really up to you. It's quite fantastic when you're not limited on items just because it's a certain time of day at most other restaurants and eateries. Jack in the Box has you covered there! If you are in the area and craving some Jack in the Box, consider coming here for your next dose of tacos or curly fries. They are reasonably cheap and definitely hit's the comfort food spot! 4.0 stars for the overall experience. 4.0 stars for the food and friendly service. 3.0 stars for the prices, but 5.0 stars for the mobile app and the discounts and free stuff you can find there from time to time. Support local! B read more

Went to Jack in the box for a regular shake. After receiving the shake and was down the road, I realized he charged me a different price compared to what was on their board. Of course plus the tax. I doubled checked the receipt and confirmed that he did charge me a different price. I know prices are going up everywhere but at least update your board. It's deceiving. read more

Located in Nui Valley Shopping. I like this location. It's much bigger than the other ones. It has nice bathrooms and friendly service. Lots of parking. Free refills. 4 stars instead of 5 because I leave the drive thru missing something small/not as important every once and a while. Two months ago, it was 2 out of 6 tacos. ($1) and the 4 buttermilk's we ordered (.25 ea / $1 total) Today it was the small fruit punch that came with my munchie meal order.. I mean there's other times too but I rather not get into it. Or I ask for extra hot sauce packets and receive none or I review ketchup packets... One big plus though, I ordered a salad for later. Anyways, it was freshly made to order. Food always taste fresh and not old. And the location is super convenient. I will be back. Oh and those $1 for (2) tacos deal is amazing and I can't resist getting them every visit. Cheap but good. read more

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I ordered a bacon cheese burger on the apps. When I got it home. The burger got no patty. Only a piece of cheese and some bacon. I try to call the restaurant at least 9 times and nobody answer the phone at all. I could not believe a franchise can be that bad. read more

This is the single worse inconsistent Jack on the planet. They can't get orders correct, they are lazy, it seems like they go out of their way to make food worse. Have complained to supervisors, deaf ears. They can't even be considerate to put note on the door that the lobby is closed. Locked doors, ridiculous. Just shut it down already, I'll make the drive to others. read more

Stopped by for late night drive thru around 11:30 pm recently. The customer service was downright terrible. Put in my order, the worker confirmed it and mumbled something at the end. I'm used to the order and the total bill showing up on the screen, but nothing happened. I sat there for a moment and the worker said, "you can drive forward sir." I proceeded to ask what the total is so I know how much to pay. She got exasperated, raised her voice and insisted that I "just drive forward." Taken aback, I decided right then and there to cancel my order. She nonchalantly responded "okay" and did not seem to care at all. No apology or explanation. Although I was looking forward to indulging in a late night snack, it wasn't worth overcoming someone with a horrible attitude and zero customer service skills. Instead, I decided to make my own food at home. After this one star experience, I won't be back and will continue to patronize other businesses that value and appreciate their customers. P.S. At a previous visit, I found a long strand of hair in my curly fries. I overlooked it and made several return visits thereafter. However, the above experience was the final straw. read more

The store was very clean, the staff was friendly and cordial, and the burgers were delicious. But it's take out only. What a bummer. It's time to get over the pandemic and get back to normal. Open the seating area! read more

I like jack in the box better than other fast food restaurants. However this one is becoming one that I prefer not to patronize. I ordered $18 worth of food and asked for buttermilk sauce. She gave me ONE! When I asked for me she said NO and that she would have to charge me. Are you kidding me???? I'm not asking for 50! I just wanted a few. Every so glee time I come here which is about 2-3 a month I get hassled. It's absolutely ridiculous about how they have to charge me for it. read more

Avoid this location! Couldn't even place an order because lady on the drive thru speaker was incredibly rude! I asked her name and she even replied " I no need give you my name". Then when I arrive at the drive thru window, no one was there. Please review your video if in question. I am baffled you have any business at this location while this woman is working. It is better to close the location than hire managers or employees in desperation. It gives the Jack in the Box name a bad reputation OVERALL. read more

This place is terrible. I'm over giving second, third, forth chances. I wish I could give no stars. Ordered a salad once, the lettuce was slimy. How disgusting!!! I mean shouldn't any food establishment toss old produce. I get that people try to be cost conscious, but order appropriately and get rid of old stock. Ordered the spicy chicken strips and got them cold! Like at a temperature where it felt like it just came out of the fridge! I don't understand how that's acceptable, even for a fast food restaurants. This is supposed to be fried food... Cooked in hot oil! Am I missing something here? Also, my fries were barely warm and had pieces of burnt stuff sprinkled all over them like it's pepper. Maybe I'm expecting too much for this establishment. read more