Really! I mean I wasn't expecting anything mind blowing but I was at the very least expecting the cheese to be melted on a grilled cheese. I guess I got the DIY version. read more

Jack in the Box - "Grilled" cheese sammich. - Fast Food Near Me - Lacey, Washington

I feel like this needs more likes today was awesome the food was yummy staff was very friendly i think this place needs more positive reviews i get it sometimes the food isn't good but i think any fast food is like that the staff were very friendly and super fresh came out piping hot i usualy order a plain spicy chicken sandwhich they always get it right i love jack in the box sure it's a bit pricy but it's really good the floors were a bit dirty but most of it was cleaned it took like 3 minuets to get our food i can wait as long as it's fresh and it was also we got free coffee i would come back. Thanks for the fresh and amazing service. read more

See all

This restaurant needs to be closed down by the health department, it disgusting. The restrooms look like they haven't been mopped in months, and it stinks in there. The tables are always dirrty . Also I saw workers not using gloves while making tacos. It was a female who works on graveyard I believe . Chubby girl with half her tooth missing. I think her name was assa. She also very rude when I asked for sauces and told me the store was closed cause it was 9:55. This jack in the box has been going down hill for a long time but its even worse now with the new store manager. Never coming back. read more

I don't know why this jack in the box is always dysfunctional. Management may have something to do with it as well as staffing. Also, needless to say, the service is horrible. They never fail to get your order correct. The cooks also doesn't have the mental capacity to realize when things are considered burned Nevertheless, there's nothing else open in Lacey, especially at night, so it's kind of unfortunate. I'm surprised no one has called department to come check out the cleanliness of this place. read more

Jack in the Box - Spicy Cluck Sandwich Chef wanted to burn the chicken and buns for the extra char - Fast Food Near Me - Lacey, Washington

Very poorly run franchise. The main problem is the people taking orders JUST DON'T LISTEN! 2 out of 3 items were wrong. The food itself wasn't spectacular, but getting the wrong food and then not executing the wrong food correctly is pretty bad. If you have your mouth set on Jack, I strongly recommend the one at 4040 Martin Way, on the corner of Martin Way and Sleater-Kinney. read more

This is by far the worst Jack in the Box I have been to. They hire people that do not understand how to work in customer service. They get orders wrong, are not paying attention, and are messing around with each other instead of focusing. I have given them multiple chances but every time I give them a chance I am disappointed. Honestly someone needs to buy it and run it correctly. They need to have a total reset and start with a new staff who are properly trained and adhere to standards because right now it is a restaurant without direction. read more

Their prices are unacceptable. Ordered large fries and you'll get it in a small size. Their cheeseburger tastes like cardboard prolly some chemical spilled on it or just microwaved it osomething. This store needs better organizing and a VAST deep clean store and associates. Service was bad and didn't feel welcoming. read more

On Marvin road... rip-off $4 for five onion rings. Never again. Not sure how they stay in business. Lost a loyal customer read more

Jack in the Box - Fast Food Near Me - Lacey, Washington

Here is my one question: why are you guys always closed when I go by at 7am. You do know that jack in the box is supposed to be open 24 hours a day right? Yet literally every time I drive by you have a garbage can infront of your driveway. Look jack, your food isn't that good ok. Literally the only reason anyone goes to jack in box is because you can get food at inhuman hours. read more

Don't be so damn stingy on the frozen tots you charge $4 for. Should have paid like $1.50 for these. read more

Jack in the Box - Half empty container of tots. I opened it like this. - Fast Food Near Me - Lacey, Washington

Whoever was working the night or 10/15 @ 10pm at the drive thru window was AWFUL. The first time we came here was in June and we waited 40 mins because they gave our food to someone else. We didn't mind the wait that time. TONIGHT we waited 15 mins just to order and we couldn't even get out because we were trapped between two cars so we were like ok whatever. When we finally got to the window, we asked if our food was going to take long given we ordered 20 mins before even reaching the window. She said "I don't know maybe" and when we asked her to check she gave attitude and said we can leave since she didn't know. So that's exactly what we did. 0 stars for your crappy worker. read more

Never got my refund for the food I never received. I wonder how much money they've made by just ignoring complaints and figuring most people won't care about $15. Pretty shitty customer service. read more

You would think a fast food restaurant that has been around like JITB would have its stuff together. Example: the website claims JITB is open 24hrs. It absolutely is not open 24hrs. read more

Couldn't hear me through the speaker in the drive through and then gave me the wrong order.

Cassie working the night shift was the nicest and friendliest night worker I have ordered from, at this location 10/10 customer service

Wish I could give zero stars. Came in to order and there was a sign blocking saying they were closed. There was an employee out side and I asked him why they were closed if this location advertised that they were 24/7. He said that their systems were being maintenance and I asked how long until they were up and running again to which he said 20 min. I said okay, I'll b back in a few then. Came back 25 min later to order and they were still closed. This isn't the first time this has happened in the past few weeks I have gone there six times from 8 PM to 10:30 PM and it always says closed. All the lights are off and I can see the employees inside but can never reach anybody. I called and I get hung up on as soon as I say hello. This is ridiculous I don't even know why this location advertises 24/7. I will be calling corporate tomorrow morning and making a complaint. read more

Jack in the Box - Fast Food Near Me - Lacey, Washington

I literally waiting for 45 mins for my food, horrible service. Would never come here again

Just like review from as far back as two years ago... the lights are on but nobody's home. After hours when they are "supposedly" open they block off the drive thru so you can't access service here. They will answer their phone just to hang up on you half way through saying anything to them. read more

Normally coming here is uneventful and the food is tasty, but not today. I ordered 6 sandwiches, they prepared 5 and gave me a shake to drink while waiting up front for the 3.5 minutes they said it would take to cook another fish sandwich. 15 minutes later (literally, not exaggerating) after leisurely drinking the shake, I had enough so parked the car and walked in. "Oh, are you the parked car?" was the question from behind the counter. After waiting a couple more minutes at the counter, they finally handed me the food. It was cold, obviously, by the time I got it home to my wife. Except for the fish sandwiches which normally are so hot they scald your mouth; THEY were still warm. Then, two of the sandwiches were something completely different than what I ordered. A single patty on sourdough with cheese is not a double Jack, and none of the sandwiches I ordered come with bacon (that would have to be specially requested to be removed), yet they put it on the spicy chicken, rendering it inedible. Asked for my receipt twice but was ignored, so can't do their survey, so I'm substituting that for a yelp review. Only reason for the second star is they've been good in the past, and I got a delicious Oreo shake, but this was seriously THE worst experience I've ever had at a fast food restaurant, and I'll be 50 in another handful of years, so I have QUITE a few others to compare it to. The worst part is that they weren't even all that busy. Sure, there was a steady stream of cars in the drive thru, but the dining area had 3 people in it, I saw 4-5 people walk out in the 15 minutes I was sitting in front of their only door, waiting, and there were 5 or 6 workers in the back, at least. It'll be a while before I go back there. read more

I just had the best service at this location. I've got to be honest, they have really been struggling with getting good employees. But, today, Courtney took my order. She was personable, fast, and efficient. She was also following covid protocols (which I really appreciate). Keep up whatever new hiring process that you're using now because, this ones a gem! Thank you Courtney. I appreciate you and your great service immensely. read more

They are always closed lately, my boyfriend just sent me this photo, always putting things in the drive thru so they don't have to work. This location should just be shut down. Nobody does anything about the poor reviews. Hire better people! read more

Jack in the Box - Then they place objects in the drive thru so they don't have to work. - Fast Food Near Me - Lacey, Washington

great service! this Jack in the box is where it's at!!! all the girls here are simply amazing! aj and ariahna are the best!!! sooo helpful, sweet n fun!! they really make your experience here wonderful! definitely recommend this spot!!! food and dine in was wonderful as well! food was hot, fast n delicious! come here for a great meal! read more

I had the worst customer experience of any restaurant in my life. ZERO STARS I am 59 and this jack in the box drive through is staffed by utter incompetents. We ordered at 9:53. We were behind one car. We sat behind them for over 20 minutes. Of course you are stuck there waiting and can't get out of the line. They didn't move the car into a spot where they could bring them their food while serving others. They just made everyone wait. Then, I gave the woman working there exact change of $50.06. she wouldn't take cash. She then lied to my face telling me she had said card only when we ordered. She said no such thing. Then when I got upset after waiting for over 22 minutes, she told us to go somewhere else. She is totally unable to cope with a single car and didn't give a damn. Terrible. DO NOT PATRONIZE THIS ESTABLISHMENT. read more

Horrible service. Rude workers. Took forever to accept order. Took forever to get it. Have never had worse service at a jitb. Can't believe this is tolerated. Could hear their rap music (with horrible lyrics) through the closed window. Order was 100% wrong. Well never return. read more

Ordered nothing but a plain sausage biscuit. Was charged nearly 4$ for it. They kindly told me afterwards that I was charged for a sausage egg and cheese biscuit without cheese or egg because they don't have plain sausage biscuits. Plus this thing is tiny. If you don't have the item and are going to charge me nearly 4 times the price I could get it elsewhere, then you better tell me that ahead of time. They basically stole my money. Updated 8 months later. This Jack was always slow and always had employees that were sluggish, not interested and can't multitask. Went back to try again. Still the same. Also, you know what's worse than a soggy bun? Getting one every time you order here. You guys suck. read more

With 1car in front of me, ordered a curly fry and a Sprite. Literally waisted my entire lunch waiting behind this 1 car. Ran out of time and when It was my turn no one was at the window so I left empty handed, not like I even had the time to eat my food anyway. Thanks jack n the box for wasting my time. No food for me today I guess. read more

0 stars if I could. Ordered 2 large Curley fries and each of them had the amount of a small Curley fry in each. Went to eat my hamburger and it was completely burnt and the outside looked moldy. How can someone look at this and think it's okay to serve? read more

Jack in the Box - Jr Jumbo Jack - Fast Food Near Me - Lacey, Washington

This jack in the box is an absolute joke! They are suppose to be open 24/7 yet some times they just put a chair in the drive thru preventing you from ordering. Just now I ordered a buttery jack, that's it! And not only did it take freaking 15 minutes to get a burger. But I get home and there isn't any buttery sauce to make it a effing buttery jack, like wtf? So I go to call them so I can go back tomorrow and get what I ordered, and it says "the person you have called does not have a voicemail set up yet". This joint is ran by a bunch of idiots and unprofessionals! read more

Not only was the food great, but the people were absolutely lovely. I believe his name was Chandler, and there was a blonde woman too with purple nails. They seemed to have a good rapport. They were very friendly. I hope they keep on smiling and being happy. read more

I came here after a night out with friends, expecting the usual generic Jack in the Box burger and fries. There was a man in the drive-thru ahead of me who was having difficulty ordering, so after several minutes I honked at him and he peered out his window- I told him to pull forward and they'd help him. He did so, indicating that English was his second language. I waited at the order screen, was told that they were "very busy" (there was one car behind me), and so for nearly five minutes I waited there and finally just pulled forward also. The man in front of me pulled through without picking anything up at the window. Galen, the manager on duty, greeted me at the window, and said,"Don't harass our other customers!" Um what?!? I had told the guy in front of me to pull forward to get help, and he clearly hadn't received any. I said, "Dude, I didn't, that guy spoke English as a second language, did you not help him?" Galen didn't have an answer for this, and I said, "Way to be racist, you just lost several customers in a row," and he told me to get the f*** out of their drive-thru and closed the window. Good job, man. I won't be patronizing JitB after this if that's what's considered an appropriate way to treat multiple customers in a row- both foreign and natural-born. I'm embarrassed for our country's manners. read more

Walked in this afternoon and they were noticeably busy. Despite the drive thru congestion, we were still greeted by a couple staff and acknowledged in a kind genuine way. The bathrooms were very clean, I was very surprised by how clean and stocked they were. The condiment stand and drink area was also neat and stocked with everything. The food was okay, my boyfriend tried something new, the sausage grande burrito. Which was jam packed with food! However, since it was something new he didn't like it. But I hold nothing agaisnt Jack in The Box for that, it was just his preference. So I was very impressed with there customer service despite the traffic and very impressed with the overall cleanliness of this fast food joint! Will return. read more

Waiting for 15 mins before being acknowledge is not my idea of service! One car at a time ???? 6 cars behind me ..too bad for you jack in the box you had cars leaving. Really? Ok no fun! read more

Whatever man was running the drive thru tonight was extremely pushy and rude. Honesty wanted to fight him.

I asked them regarding the calorie content written at the board and guess the respond that I received 'I have no clue' hahhahha are they for real read more

This has to be the worst jack in the box in a 15mile radius. Most nights they place objects in front of the drive through even though you can see employees walking around and everything says open. Half the time it appears drug deals are happening. read more

Clever advertising. Amazeballz stoner food! Always at least one transient stationed at a table inside. Good luck. read more

Jack in the Box - Yessss - Fast Food Near Me - Lacey, Washington

This was the worst treatment by a very rude lady! Black older woman threw torn bags at me into the car on an online preorder. The drinks were half ...only half ofna large cup full, no straws and she slammed the window for condiments. Food was cold and we waited for 30 minutes at the speaker. The tacos were not in wrappers and looked liked they were stepped on. Will be contacted Department of Health and corporate office. Usually very pleased with this location. read more

If i could give ine star i would . Employees drink alcohol on shift, drugs and drop food on the floor or even garbage and will give it to customers . Unsanitary and will be writing the health inspectors . read more

The last two times I've been to this location the service has been less than great. On the first visit through the drive through, I assumed the checker was new, so even though I had to drive back to get the sour crème I'd paid for I was alright with it. Today however, there was no excuse. I ordered a chicken strips, cheddar bacon potato wedges and an extra sour crème. After asking and finding out that they no longer include a sour crème with an order of potato wedges (seriously?) I told him I wanted 2 sour crème. He added three. I repeated that I only wanted two. I watched as my chicken strips and potato wedges disappeared from the screen, leaving only the 3 sour cremes. I repeat my order two more times. At this point, I hear the guy ask someone else for help. The second male asks me to repeat my entire order, again. I tell him the chicken strips, and then mention that the screen still says 3 sour crème, not the 2 that I want. He then gives me a total for my order! What? I told him that I also wanted a potato wedges, at which point he tells me, in a very rude tone, that he had asked me to repeat my order so it's my fault if its wrong. I tell him I wasn't done, and that it STILL says 3 sour crème, not 2. At this point, he tries to tell me that it's a computer glitch. Really? I repeat my entire order, VERY CLEAR that I only wanted to pay for 2 sour crème. He informs me that he is not the first guy I spoke to and I sarcastically tell him I'm aware, and still not impressed (I'm very upset at this point). He tells me my total will be ready at the first window. I pull up and pay and LO AND BEHOLD, they've charged me for 3 damn sour crème. I tell this to the gal that took my money and she literally shrugs and stares at me. I asked her if she was even going to TRY to fix it, she shrugs again and I pull forward, get my food and see that there are only 2 sour crème in the bag. I demanded the third one, seens how I'd been forced to pay for it, and leave. I will never go back to this location. A mistake here and there is one thing but COMPLETE INCOMPETENCE and rudeness is not okay. I wish there was somewhere more effective I could complain. read more

I have given this place the benefit of the doubt but every time I come here the drive thru line is long and takes forever to get your order take. I wish I could say the employees are at least pleasant but no. They always seem like they don't know what's going on in their own store. One star is even giving them too much credit. read more