Teach You The Tomato Slide Some of you are prolly snickering that I came here but I came to try the burger. Jumbo Jack with Cheese. Im still stuck in a time capsule that has me assuming these burgers are 99 cents! Snapback to reality and its nearly 5 bucks that im paying for the same thing! (see menu pic) This location is the newish JIB on the island sporting the new logo and building design. Didnt go in though, just drive thru, but is there like a 2nd floor with additional seating and wifi up there? It looks spacious, otherwise a waste of space! Okay so Now I know this isnt a burger thing or a location thing. It is a Jack in the Box thing. That tomato slide yo. The moment you sink your teeth into this burger and happen to clutch the tomato, you pull away, and the tomato pulls out. Its happen 3 times already and all from different JIB locations. The tomato slide has ended up on my pants, between the car seats, and this last time over my shirt leaving a messy trail of mayo and seeds. Whats up with that @Jack? The problem with JIB and me has always been the lackluster in taste. Though I do like their tacos once in a while, glancing at the rest of the menu has me constricted to thoughts of overly greasy food, thats not handled with care consistently enough, and over the top burgers that will probably shave a year off your longevity (buttery bacon jacks) I dont blame the cook or workers, theyve been friendly (most locs and times) its really the food selection and any other discrepancies are towards the managment. Jumbo Jack with Cheese: (3/10) Anything good about this burger? Well I do like the bit of crunch the burger has, but in comparison to other burgers, paying $5 for this does feel overly price its quite literally "jack in a box" read more

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Jack in the box in Mililani town Center use to be my favorite spot for a cheeseburger & because one of girls asked me if I was a Veteran & gave me a discount. They took care of the Veterans. But things have changed where they no longer honor military veterans discount. Which is a shame for all the veterans that eat there like me. I guess I will have to find somewhere else to eat. I will have to pass the word out to my fellow Veterans. read more

Thank you for your comment Spencer. I submitted a complaint on the Jack in the box website on the day of the incident. I have also contacted the State Department of Health on the following day. I am awaiting a response. read more

Jack in the Box - Jumbo Jack with gray PUBIC HAIR! - Fast Food Near Me - Mililani, Hawaii

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Ordered food and upon arriving home I found that I was missing the chicken for my crispy chicken club salad, and also missing the curly fries for my chicken nugget meal. I called the store and they said I would get just the chicken from the chicken salad, and curly fries for free the next time I return, or recommended that I return back to the restaurant with everything ordered to get a refund. Not to mention that the shift manager also had a very terrible attitude about the whole thing. Very disappointed with the experience, and apparently this happens often as evidenced from recent past reviews. read more

What the he'll is wrong with this place??? It never fails...this place takes so long 4 everything. How does it take 2 get a drink ??? At this place...20 minutes in the drive thru. Why don't they park the cars so other people can get their orders and go? This place makes everyone wait! I need 2 find another drive thru tgat sales coke products. read more

THEY GAVE 2 BURGERS WITH NO MEAT! Who does that? That's like making a Pizza and FORGETTING THE BREAD!! Monster Tacos were SO HARD they cut the top of my mouth. I am TIRED of getting my MOUTH CUT from these rock hard taco shells! ​ read more

I love my sourdough jack. My husband waited in the drive they line for a very long time, he came home with my burger looking like this. Not even grilled or toasted but plain bread with my burger. Very disappointing. read more

Jack in the Box - Not even grilled or toasted whatsoever - Fast Food Near Me - Mililani, Hawaii

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The rating is for the Cluck Chicken sandwich, meh. I will stick to Popeyes. They make chicken and chicken sandwiches. So they know chicken. Jack in the box makes good burgers and their ultimate cheese burger is my favorite. Hey Jack! Stick to burgers. read more

Don't go to this place. Every time I get food from here (drive through) it's not fresh. The fries were cold and hard. The egg rolls were not cooked through. The outside was borderline burnt but the innermost wrapper was still raw. The ultimate cheeseburger was also cold and the hamburger patties were borderline burnt and tough (like reheated burgers). It wasn't even busy, there were only 2 other cars in the drive through and 2 parked cars. Drive the extra miles and go to the Waipio one, they always serve "fresh" food that's cooked right and rarely burnt/overdone. Since I live close by, went shopping at Times and this one was close, I thought I'd give it another try. BIG mistake, I ended up throwing away the food because even my dog wouldn't eat the burgers. The only thing good was the soda. read more

The worst customer service at the drive thru. Please whoever is in charge of training these young high school students, please do a better job training your employees to have great customer service skills and be attentive with the kind of food that they put out. I ordered a medium size curly fries and nothing was curly. I got the ends of the curly fries and it was lukewarm. read more

It took the workers forever to get the order in the first place then another 50 min of waiting. They forgot to put a lid on the oreo shake and it spilled all over my car when i stopped during a red light. I am never going back there read more

Ordered a sausage breakfast sandwich for breakfast, no sausage avaliable. Substitute with spam, 1 piece undercooked, 1 over cooked and no cheese in sandwich. Took a bite of sandwich, tasted gross like it was cooked on stale old grease residue from old food. Ive been to other jack in the box on the island with no concern but this particular restaurant was absolutely horrible! Yucky! Service was lacking communication! Giving a 1 star is overrated! read more

HORRIBLE customer service. I order my food and when I get to the window to pick it up I greet the person working, he says NOTHING. Then he gives me my food and I say thank you, he closes the window on me without a word. What a prick. Boy at the window. Learn your manners. read more

Food is good when they have it! But the shake machine is always broken and out of stock! Service is aweful! Most of the time the staff is not serious and just playing around! Drive thru is too long especially at night it's 20-30 mins in line and by the time you reach the window you food is cold! Bummer because I live so near to this location.... HOWEVER...GO TO THE WAIPIO LOCATION! NEVER A LONG WAIT AND THEY ALWAYS HAVE SHAKES! Owners/Managers don't do anything about making improvements at the Mililani location!!! read more

I must say, this place really stepped up its game on hiring. Staff are so professional, diligent, fast and very friendly. Cars move so much quicker and food is always fresh and such a comfort. Great job, Jack in a Box Mililani! read more

How dumb can management be? There is no point in upgrading to a new fancy location when you just implant the same old bad practices and same bad employees from the old location. Lets talk about two things food quality and service. Food: Not sure how the food are during the day but I always order from jack's late at night since it's one of few that's open 24 hours. But the beef patties seems like its been cooked hours ahead and popped in the microwave when ordered. It's dry and ugly looking not to mention tastes bad. Service: Must be a late night thing but employees are unfriendly and always has a grumpy face on when visit. Cant even get a simple request right. Ordered 2 buttermilk for my curly fries and was asked did i want it for my eggrolls which is suppose to come with sweet and sour sauce. I said no. I want it for my curly fries. Came home, checked and was given 4 butter milk sauce and no sweet and sour sauce for the eggrolls. Smh read more

Jack in the Box - Burnt and nasty tasting egg roll. Can't even eat it. Threw out whole order! - Fast Food Near Me - Mililani, Hawaii

If I could give no stars I would. MARIA that works the window in the mornings (04/24 8:24am) has a terrible attitude and thinks she can treat people like crap. She should be very thankful I have a lot to lose. You do NOT talk to or treat people rudely and with a stink attitude. Tells me "go make a complaint blah blah and shuts the window on me talking. I could've walked in and continued but I was so upset and knew things would get out of hand if I did walk in so chose not to. Very disrespectful and very rude. She should not be employed there and I'm sure this review and my complaint on their little survey on the receipt will fall on deaf ears that's why she was so cocky and confident in mistreating me and telling me go make a complaint blah blah. All that after I was overcharged for a #21 meal for mediocre food. Disgusting and appalling to say the least. And her eyebrows were very scary too. Yikes, beware! read more

I also want to add: This location RARELY accepts mobile orders, so you can't get any of their online deals. Super lame. read more

Jack in the Box - Burnt bacon, egg, and cheese bagel... NO BACON. Aaarrgghhhh... - Fast Food Near Me - Mililani, Hawaii

Terrible service at the drive thru. Several times I pulled up to place an order but no one takes my order. When I try to place my order at the window they will walk by as if I'm not there and when they finally do take my order they give me an attitude. Out of all of the fast food options in Mililani this is by far the slowest, taking about 15-20 minutes. I'm so done with this location. read more

Son was craving the Oreo shake, so I figured I'd reward him after completing countless worksheets and books home summer schooling with me. Pulled up to the drivethru , ordered a large Oreo shake, medium curly fries and buttermilk sauce. No food? Yes bc I already stopped elsewhere and he seen the new Jacks spot. I'd prefer having it at Mililani shopping center but this'll do. No complaints about customer service. The guy was sweet and stopped me from driving away without my change lol. I'm not sure if I was already munchin up all the fries on the way home, but I'm pretty sure they gave me a small instead of a medium smh..bummers..will have to double check my order next time. read more

Never fails at jack in the box in mililani! Im always sitting in that drive thru for a minimum of 25 minutes.

I like the food, but this location needs to fix their mobile app and customer service contacts ASAP, as both are hurting their business. Here's why... First of all, their mobile app doesn't recognize this new Mililani Town Center location. And because of that, you can't take advantage of their mobile coupon deals, like a free 3 piece egg roll with any purchase. The mobile app deals are only good if you order by the mobile app. Secondly, their current staff are not authorized to honor the mobile deals when there is no manager on duty (this was at 4:15pm today). Third, it was frustrating in using the mobile app to contact customer service as the only option was to send an email. This email process (1) did not recognize any location in Hawaii for reference (I had to use a CA location to help make it work); and (2) you are not able to input today's date (I had to input yesterday's date) to have the "Send" button appear to be used; and (3), I called their District Manager's phone number (which was in a Yelp photo) to leave a message...and guess what...the voicemail was full...go figure! PS: I went over to Taco Bell and spent my money there instead! read more

Tried the brand-new Jack in the Box tonight in Mililani Town Center. The location was clean, the staff well trained, and the food was well prepared. The soda machine was traditional style, which was a bit of a letdown though. I guess Jack in the Box is not quite ready to adapt to the custom soda craze. The remodel was expertly done, and was complete in such a way as to be completely unrecognizable as the former KFC that the building once was. The seating area is now up front with plenty of windows and space. I really enjoyed the Aloha feel of the entry area that featured a Jack on the beach and surfer posters. This new location is a 3,800-square-foot, drive-thru location and is supposedly now the largest in the state, but the seating area really doesn't feel that much bigger than usual. Check it out next time you are at Town center! read more

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This Jack in the Box is located in Mililani Town Center's old KFC. I went in to check it out after seeing the fabulous glowing renovation at night. Ordered 3 milkshakes, a fries, and potato wedges. Not much to say-it's about the usual quality you'd expect from any other JBox. Service wise, they were friendly for sure, although, they did appear to be pretty understaffed. I went right after work, around 5pm on a weekday, and many other people had the same thought, so it was pretty crowded. Particularly crowded at the drive thru. Because I went in to order to go, I could see the "hectic-ness." (Is that a word? Haha, you get it tho) Thinking that it's cuz this place is brand new, and they need to work out the kinks. Still convenient, milkshakes are good. I'll probably be back. read more

SERIOUSLY this place takes forever!! Almost 40 minutes in the drive thru,couldn't get out the line or we would've went somewhere else....

Food, service and drinks were awful. They couldn't even get a diet Dr Pepper right. $3.50 for a small flat soda. We won't be back.

Slowest fast food ever. Two young girls working and ignoring customers at lunch time. Drive through line has over a dozen cars and nine customers inside with no one taking orders. Never again! read more

The service there is very slow!! This is not the first time they would forget my dressing or other sauces. The grilled chicken salad was not fresh. Talked to (May) who supposedly was the manager about my complaint. She asked one of her employees if they put my ranch dressing in my bag, employee said yes which she lied!! I heard the employee talking in the background and laughing.The manager told me I would have to bring back my grilled chicken salad and my receipt to recieve a new one with the dressing. I told her I will be calling Corporate on her bad customer service. She told me the number was on my receipt. She didn't care if I called. But then she tells me I can come back anytime for a Grilled Chicken Salad. I will definitely wont be going back due to there bad customer service and cleanliness. Will be contacting Corporate on this matter.My friends and family will not be going to that location. The manager needs to be trained on her customer service and leadership!! read more

I don't know why, but since JITB has moved from the Mililani Shopping Center to the Mililani Town Center, the service has been BANANAS! You would think that the staff would have just transferred over and already know operations. The wait time for the drive thru is about 15-20 minutes on average. One night I thought going in would be quicker, WRONG. Not only was the service slow inside, I inconvenienced my lazy behind by going in and there were a couple of "weirdo" chronic looking customers. No joke, a lady wearing multiple bras as headbands, paying for her food with allllll change! Only one register open and the rest of the employees wandering around aimlessly. I should have known by the amount of unhappy, hungry customers in the dining area that I should have just got back in my car. The bra lady should have been a red flag as well... but no. Now I know, I'll probably never step foot in that restaurant again. I love my greasy fast food as much as the next person but damn. Drive thru, come through! And for the love of Sourdough Jacks, get it together Mililani JITB! read more

Went through the drive thru on 10/06 ordered $40 worth of food and came home to find that one of my burgers was missing the hamburger patty!! Called the store, they did not resolve the issue at all. The lady on the phone said there was no manger on duty and she was the supervisor, after asking multiple times to speak to management. During the phone she had raised her voice over the phone and seemed very unprofessional. The only thing she provided me was a managers phone number that was disconnected!! Poor customer service and quality of food. read more

Jack in the Box - Sourdough burger without the patty. - Fast Food Near Me - Mililani, Hawaii

Worst Jack-n-Box on the island. We sat (trapped between cars) in the drive thru for nearly 30 minutes wasting gas. They need a 'bail out' lane. I thought this was supposed to be FAST FOOD. Plus they messed up our order. At least at McDonalds (who never take this long) they give you a free cookie or french fries it you wait more than 10 minutes. We always have problems at this location. They should close down and open a Carl's Jr. here instead. read more

Seriously the worst Jack in the crack ever!! I wish we never ate here tonight 8/25/19. They had a big order before us and it took about 20-25 minutes for our food and they messed up our order along with everyone that ordered after us. Seriously horrible. Our food was put together really sloppy. The fries had burnt crumbs all over them-no it's not seasoning. On top of this, the whole crew was fighting in the back after. Big F for FAIL!! Don't waste your money here! Go Zippy's instead!! read more

I'm sorry to say that this location is going to be keeping my 1-star review. In my original review I was giving them the benifit of the doubt as a new location, assuming that their issues were from a staff trying to get used to a new location and that their management team would learn and adjust to the new activity level and get things running better. However now we are far enough away from opening that they should have figured themselves out and this location has gotten WORSE if that is possible. To put it bluntly the food and service are straight up horrible and not worth spending your money on, it's cold, I can almost guarantee you they aren't following the mantra of "We don't make it till you order it." and I'm pretty sure someone isn't even keeping track of how fresh their ingredients are, yuck! This location isn't worth the time it takes to type its name into Yelp! or Google and honestly it feels like they wasted their time and money building this location because I don't think it's going to last unless they make some big changes. read more

Love their curly fries. Customer service, not so much. Other than that, the location surrounding this particular drive thru, is very welcoming read more

Today was the first time that I've ever sat in a drive-thru line over 30 minutes before. Slow slow slow. And you can't get out of the line unless the person behind you backs up. Also, the menu prices outside aren't updated. Avoid. read more

Open 24/7 but they forget to leave out the fact you'll have to honk your horn for 5 minutes in order to WAKE UP the drive thru worker. I've come to this location previously around similar times but tonight cut it for me; I have always been helped by the same dark skinned woman around later hours, she is rude, inattentive, & messes up my order EVERY TIME. For years this location has hired & kept the same low work ethic employees, the lack in customer service is crazy, MANAGEMENT GET IT TOGETHER!!!! read more

Terrible place, smartass workers and cold food. No quality whatsoever. Don't waste you're time. read more

Jack in the Box - #23 Grande Sausage Breakfast Burrito - Fast Food Near Me - Mililani, Hawaii

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This review is for the manager on duty Saturday, August 5th, about 7:30 p.m. You have a homeless man begging for food and/or money in your drive-thru. He was asking EVERY CAR for either. Don't tell me you didn't see him on the cameras, I've been in and around the store in the past, and there are cameras EVERYWHERE. I get it.....folks are struggling and need help, but allowing this to continue is not the way to address the problem. Mililani is slowly being over run by homeless people! Needless to say, we're not going to eat here anymore! read more

07/06/2019 - This is how my two Supreme Croissant sandwiches were made; with mold! How did they not see this?! Or maybe they did but didn't care and still prepared the sandwich?! Either way, this is completely disgusting! My husband contacted the district manager and also their corporate office. Jack In The Box Guest Relations mailed us two coupons for two free value meals. Do they really think I'm going to eat here again?? read more

Jack in the Box - Fast Food Near Me - Mililani, Hawaii

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They truly are doing their best they're just ALWAYS busy. I'm sure their numbers speak for themselves, if they don't hire more people, they'll just burn out the employees they do have. They're always kind, just always slammed. read more