I'm honestly not the type to leave a comment but living over here since high school and see this place has it's ups and downs but never fresh food the only place I know I can get so cold fries and a half okay chicken sandwich that shit was so cold and for me to live 2min away is embarrassing to even spend my money here and it seems like it's a issue to cook fresh food at a late night shop and they never open on the right hours you got to sneak place a order before pulling up or they gonna hit you with that ooo we not taking any orders but if you have a online order some how everything back on again I'm not trying to be a hater but I'm tried of seeing my money get wasted and want to save the next chicken life read more

Jack in the Box - Hard cheese Dry out fries - Fast Food Near Me - San Bernardino, California

Worse place to get food at! The costumer service was AWFUL AND DISRESPECTFUL! I understand that sometimes they are rough day. But what they did yesterday has no name! Rushing us to get our food. Not even half way getting our order and saying pull to the next window! While there of my friends are trying to order as well. Plus in top of that they forgot almost half of everything we ordered. And almost throw the drink at me. The bag was ripped, and when we asked for ranch! We had to go back in line to get ranch, which makes no since bcs I'm at the window and the part where I have to go back in line for ranch only, makes no since. read more

Thanks for giving me a regular straw with my boba. Now I can't even drink it and I am PISSED.

Half my order was missing. I called and asked for a refund. I was told I needed to use an app that didn't work. I was also told I could return, that would take me an hour round trip and couldn't guarantee a refund but I could collect the food they forgot. I'm sure whoever is reading this will use the generic "we'll step up our game" tag line. You guys shouldn't even be in the game if you can't handle a refund for a mistake you caused and then shift the responsibility on the consumer to jump through hoops to get a refund. You messed up and this is the best you can do ? I asked for a call back. I left my details and it's been 3 days now. This is really shameful and I'm unsure how anyone can be working somewhere and have absolutely no idea how to rectify a problem. read more

Absolutely slow they work like snails And have 0 customer service there's 0 reason why i should wait 15 min for a drink. read more

This location is hit or miss. Sometimes it's good and sometimes it's not. Most employees are friendly and helpful. read more

Jack in the Box - New Chicken sammy (not as good as popeyes) - Fast Food Near Me - San Bernardino, California

Don't forget to add your sauces to mobile order!!!!! I ordered online and forgot to add my sauces to mobile order. When we got to the window I asked for 2 sauces...just 2. I was told I needed to pay for them. I explained I forgot to add them to my order and normally they would have been free. Didn't matter. Person there must be paying for them out of their own paycheck cause I had to pay .39 cents for each. read more

First of all takes 35 minute for a pickup order just for the manger to say "you're going to have to go back around and order" really unprofessional. Manager working June 5th, night shift. DONT COME HERE! read more

I will never go to this Jack in box ever again there are too stingy with the barbecue sauce and ranch I highly recommend to go the one by Walmart on university read more

Been sitting in drive thru for over 20 minutes easy. . .. and cars are wrapped around to the front of the building. What could possibly be going on ??? This is ridiculous!!! read more

Jack in the Box - Drive thru line..... - Fast Food Near Me - San Bernardino, California

Make sure you open your burgers to see everything's in there. I ordered you breakfast sandwiches and they look sad and no bacon on them.... It's annoying that you get home and your order is not correct.. read more

Customer service very rude food taste old stall I don't no how many time I need to return my food some things homeless people problem

I will never eat at jack in the box on 40th they burn your food and you call them to let them know and didn't put the receipt in the bag and said there is nothing they can do without the receipt I will let everyone don't eat at that one they have very poor service read more

Thanks to the girl who was working drive through tonight. Your attitude stinks on top of that, You forgot our straw, and our sauce. Treat the customers better or find a new job. read more

Jack in the Box - Restaurant - Fast Food Near Me - San Bernardino, California

Worst sourdough jack ever, the bread was dry and not edible and just looked oh so very sad as if it sat under a lamp for hours. Tomatoes bad practically ripped everything off the sandwich and threw it in the trash. The curly fries were just as bad. Should have trusted my instincts and not went there. My fault for not checking my bag to see how horrible the food was waste of money... I do not recommend this place... read more

Jack in the Box - Sourdough Jack - Fast Food Near Me - San Bernardino, California

Spent 16 bucks on a large ultimate cheeseburger meal and one of the 5 buck specials. Lady would not give me one frickin ranch. She said 32 cents. I had no cash. She said nothing I ordered required ranch. My ultimate cheeseburger requires ranch, in my opinion. I love Jack in the box, but come on. Just 1 ranch? read more

I went drive thru during my lunch, Burgandi took my order she was very nice! I enjoyed her customer service!

I drove up to the drive-through, I ordered my food, the lady was really polite. It's Jack in the box, I think I know how it taste. Now I am waiting in the drive thru lane, the restaurant looks clean from the outside. I am a strong believer in the outside reflects the inside. The lady was really polite, I am super impressed read more

Very disappointed. This is my buttery Jack . This is terrible. Looks nothing like the photo. No lettuce, no tomato. No ketchup. Dry. Burnt. Flat bread. Was very disappointed when I got home and opened this box. We spent $22 for two meals and my wife ordered regular chicken strips and they gave her spicy. What's going on?! Would like a refund Jack in the box. read more

See all

Drive thru line takes forever I was only one in line so I know it was because three busy I sat for about 5 mins then was told to move to front there clearly I sign on clip board saying drive thru line needs to get faster asap clearly they don't inforced it read more

Why continue to use the bottom on the bun when it is clearly burnt? Makes no sense, throw it out and make a new one. Let me just sit and watch you eat a burnt burger and see how you feel about it. read more

Jack in the Box - Fast Food Near Me - San Bernardino, California

This location is slow & customer service sucks! So I ordered a plain sourdough burger... I said plain and only meat, bacon & bread... I get my order and of course it was wrong and it had cheese.. my son goes inside to let them know & the lady is telling my son, plain comes with cheese...did she forgot how I ordered my food... Plus my fries was still in the bag & when he got the food back no fries... My son told her were my Fries...lady looked at him & said you had no fries...really lady, she acted like my son was trying to get over on her...all we wanted was what we asked and paid for...im glad I didn't go in cuz it would have ended different, plus I got time to be petty too!!! read more

The late night server Giovanni is spot on with our orders and amazing. His customer service is fantastic. He goes above and beyond at all times. We Uber Eats deliver and he makes sure we always have our customers orders quickly and all order items are packaged up nice and neat with napkins, sauces ordered etc. Way to go Jack in hiring this young man. Establishment is always clean, the food tastes good even in the early early morning hours. read more

Luz and Desiree were very disrespectful and very very very bad customer service. I would give 0 stars but 1 I can give. I DO NOT RECOMMEND this restaurant. I was wondering try Jack but unfortunately I will stay with McDonald's or other Jack Restaurant but this restaurant sucks. They don't let you finish ordering and they acting like food is free or they are your boss. My God, I was manager at McDonald's I never seen such as customer service. They need more training or just hire others people please Jack read more

I ordered 2 sourdough jacks and both came with no meat Patty's how is that a cheeseburger. Or any kind of burger. I'm never going back to this location. Wish I could put 0 stars. read more

I went thru the drive thru with a coupon for 2 buttery jacks I told her 3 times NO KETCHUP I get home and of course one of them had F-ing ketchup!!!! So I call and tell them I wanted no ketchup at all she tells me no you said one with ketchup one no ketchup and I told her I said none ketchup!!!!! NONE not one. And I said I wanted a curly fry for my inconveniences and she didn't say bye ok or anything she just hung up! Rather rude don't you think? First she's arguing with what I said and then she just hangs up on me!!! So I get my burger home with no fries and it had so much mayonnaise on it it was unreal!! So I guess by messing with me like that she thought she had won well now she gets a very bad review and I hope the idiot loses her job! She was very un-professional!!! So dont go to Jack in the box at 2:00pm cause they don't understand English too well just Spanish! read more

I ordered the #28 breakfast sandwich.. first bite was okay , then bit into some rock hard bacon

They said they charge for ranch(25 cents) since the new year mind you I come to this location at least 2times a week today was the first since the new year I got charged 1/28/23 ....so wtf do you guys charge for that s@$$ or w+f and if you are going to start charging at least put a damn sign up not cool you D@$& heads read more

The worst location! I called to be sure Apple Pay was accepted and I was told it was. Once I got there and ordered I was told it wasn't going through that it could be because its hardly used and if I had another form of payment! Well noooo shit I do not that was the reason I called to make sure it was acceptable because I had Apply Pay only as a type of payment! IDIOTS! read more

I waited 15 minutes to order. When I got to order I asked the guy taking my order that was breakfast sandwich had Swiss cheese, yellow cheese, ham and egg and he RUDELY responded that the menu list what the sandwich has and so I asked him again and he input a #29 knowing that wasn't my sandwich so I said please only ham and no bacon. Get to the window and hand my card and asked if He can repeat the order and he said it should be on my receipt. I get my food and get home and its the wrong sandwich. Not worth going back for rude people to help me again. read more

I stopped here because I was my way home to L.A. and was craving the Monster Tacos. What a disappointment! I ordered 2 Monster Tacos and my usual favorite Panko Onion Rings. The lettuce in the Monster Tacos were wilted and tasted old. The taco shells were hard and overcooked. These were the worst Onion Rings! The Onion Rings were also overcooked! Usually I finish the Onion Rings, but these were tasteless! This is the worst Jack In The Box! I will never stop here again! read more

This location is a disgrace to the Jack in the Box name. First, we gave American currency, plus a Visa card to complete our transaction. He gave us a receipt and I checked it. The cash WAS NOT reflected on the receipt. I asked him where the money went, and he said he charged the whole thing to the Visa card, THEN, he asked me if I wanted my cash back! He even said he only offered MY money back because he saw me look at the receipt! I told him YEA I WANT MY MONEY BACK! THAT'S STEALING AND HE HAD NO INTENTION OF GIVING IT BACK "UNTIL I NOTICED WHILE AT THE WINDOW" (his words!) Then, he commented about all the people behind me in the drive thru as if I was the reason for the delay! Should have checked my order, too! Ordered and paid for a large fry, and received this (see picture). We hadn't even eaten a fry and none spilled into the bag when I snapped the picture. We also ordered extra egg in a burrito; they charged it to us, but did not give extra egg. CHECK YOUR ORDER BEFORE YOU DRIVE OFF! I'm now skeptical about their food handling techniques. This is a franchise Jack and when we asked him who his supervisor was, he literally said, "I am not authorized to reveal that, it's in the rule book." Wth? Corporate Jack in the Box needs to re-evaluate this location, seriously. Thanks for ripping off me in CASH, and my autistic 3 year old grandson of his fries. UPDATE: I was out of time and unable to go to another Jack in the Box so VERY RELUCTANTLY I drove to this one again, telling my adult son how crappy they are, but thinking that they might be able to redeem themselves... Bought my grandsons a large fry and a five piece chicken nugget... I checked the fries before driving off and they were okay...fresh...but not exactly full. I drove off and then went to give my grandson a chicken nugget. THERE WAS ONLY 4 NUGGETS AND NOT 5, and two of them looked like bites had been taken from them (see pic) I went back to the store and the clerk said, "the cook said she put 5". WTH? Well, my son and I both witnessed them being un-bagged. Your cook doesn't know how to count and should be fired. This experience only reinforces my claim that they are the poorest of quality. I called it before I even pulled into the drive through. read more

Jack in the Box - Fast Food Near Me - San Bernardino, California

See all

Just a horrible restaurant, don't waste your money or time here. The worst customer service I've ever experienced from "ana" who seems to have the floor, which clearly explains why they have absolutely horrible customer service. Both time that I've ordered their new chicken sandwich, I've gotten the wrong item. I called to tell them that they gave me the wrong sandwich with the things I told them to remove! "Ana" had the nerve to claim she would NOT refund my money, that she refused and would make me wait until tomorrow when a different person was in charge. She then proceeded to hang up and not answer the phone, completely immature and unprofessional. Her lie was stupid, pointless and empty, as they quickly returned my money once I returned. One girl asked me what was wrong, I told her to look for herself and she replied was it the tomato? How can see work at jack in the box and not know the difference between their new sandwich which has a completely different beard that the one I returned! Learn you menu! Hire better, respectful employees! I remember when they had a younger hispanic male who would always be polite and accurate! read more

my god never ordering breakfast here again went this morning to eat, literally right after I finished my food, I got this extremely painful stomach ache it's been 4 hours & it's only gotten worse, feeling nauseous af at times, never coming here again. read more

The customer service was very rude, i did not finish ordering and was told to move forward and i wasn't able to get my entire meal, if i could i would put 0 stars. I think he was a young male well idk he sounded like a b¡t** n he was workin at 4:00pm on January 1st. Get someone who actually shows passion like the young lady who greeted me so nice. read more

It never fails. This place is always closed when I get off work at 3am, starving. Wtf? Tonight it was "sorry but we're having technical problems and don't know when we will open back up" I call bullshit. YOU'RE ALWAYS CLOSED!! I understand, every now and then things happen. But every freaking day??! C'mon... so decided to go to the other jack in the box on university parkway and low and behold, the guy working has their car blocking the drivethru, big surprise... Closed aswell, But with multiple employees working and fu#%king off inside. Hmmmm. Thanks for bein lazy! read more

My boyfriend and I visited this Jack in the box, and BOTH times they messed up my order! I ordered a spicy chicken combo, with no cheese, and extra mayo. Simple right? Well, not for these idiots! First time, I got a little bit of mayo, and extra cheese. Second time, I got no mayo at all! The guy in the drive thru even repeated my order! These idiots think they deserve $15.00 an hour? Yeah no... read more

Says 24/7 but its not, came to this location a few times after work 3-4am and every time i came here they would say "technical difficulties or system is down". Either they're understaffed or they just lazy idk dont just expect this place to be open during these times and i suggest they change and update their store hours. Waste of gas and time read more

Very bad customer service. The lines take forever 15 mins at the least. The longest I've waited In line was about 25 mins. The late night shift are more rude and continue to mess up my order. The manager is not professional and doesn't seem to know what they're doing. Could be better. read more

Waited in the drive thru for about 15 min. When I got to the window I realized my my wallet wasn't in my pocket. Looked around my car a bit and eventually told the guy at the window that I would park near the entrance to look for my wallet because I didn't want to hold up the line. When I did find it I tried going into the lobby to pay for my food that ordered. But a guy in a gray shirt told me I had to go through the drive thru again. So.... I went across the street and ordered at McDonald's. Know it was my fault for not having the payment ready but they didn't even try to figure out what my issue was. read more