I placed an order drive through an jr burger was missing. The manager refused to resolve the issue. Be advised.

Place is a f*cking joke . We were in the drive through simply gave our order and the girl that took our order asked if everything on the screen was correct it was not so we told her the drink was not displayed ! And she said there you happy ??? " worst customer service experiences I've ever experienced in my freaking life !'your getting paid to work at an establishment act accordingly. Or don't work at all. Never going there ever again. So upset we ended up just leaving . read more

OK, normally I really like Jack. I know it's trashy even for fast food but it's good trash. Unfortunately Jack is an inconsistent chain and this is one of the worst ones. I've gone to it several times and the quality was always poor, stale, etc. But last night I really wanted some Jack tacos so I gave them another shot. Hello food poisoning, that wonderful feeling of being both hungry and nauseous all day long after throwing up and other emissions. Obviously will never be going back. read more

I was at the drive thru and no one was answering. The screen stated "please reload" I drove up to leave and the manager for the afternoon shift was at the window and responded to me in a rude way and started arguing with me. I couldn't help to wonder if she treated her employees the same way. I do not recommend this place. The customer service was horrible. read more

Terrible service can't place an order they always say our system is down worst jack in the box

Do not come to this jack in the box staff is so lazy whenever they get busy they say the system is down and will be back up in 20 mins do not fall for it they are in the back doing nothing management needs to crackdown on this location and monterey locations read more

This place is a joke! Ran out of shake mix, ran out of iced tea. Ordered 8 tacos and the guy on the mic repeats with attitude. And everything we said... Is that all? Is that all?(with attitude) Its like, Dude wait until I'm actually done. And ill tell you when I'm done. This review is only based on the customer service read more

When I crave something kind of greasy quick... I trot on over to the closest crack in the box and order something off the menu... yes, I finally figured this one out... it's Bacon & Cheddar Potato Wedges without the Bacon & Cheddar... it's called "Medium Chips" and they are a buck something... I love to dip it in the faux ranch they have... I get my fix after devouring half of them pipping hot and then I get over it (thankgoodness) and a Jr. Jack with no cheese... something about American Cheese on any burger just doesn't do it for me. Anywho, thought I'd share my "off the menu" experience. They were out of the Sirloin Minis today otherwise I would have ordered those a la carte. read more

I am disgusted at the service they provide. The black lady said she was the manager and provided to poorest service. She made us go all the way in the back of the line, although we waited so long. It's a shame how they have a manager who lacks costumer service. Very bad service, is a shame. read more

24 hr drive thru...really? We sit there and wait finally a woman answers and says "just a minute" after sitting there a while. Then comes back a long wait later and say "can I take your order". TRY to order a breakfast sandwich and she rings up spicy chicken sandwich. I'm sorry I woke you up. You can go back to sleep now. We left. What a bad Jack in the Box. Yes I know their not a high end restaurant but.....really now? read more

Very bad service. The workers told all of the cars to drive around the corner to awkwardly get to the parking lot in the front to wait for your food. Fast food restaurants are already not allowed to do this and management should be looking out for what their uneducated workers are doing. The girl at the window also could not count a $20 bill and 10 cents. I believe that this jack in the box should be avoided at all costs. I would never return to this terrible business. read more

I mean, it's Jack in the Box...not much to say. The food is always as ordered, they have never messed up my order. Service is meh but they always give me a military discount when they see me in uniform....unlike the one on Abrego St! read more

Because I was staying on N. Fremont St. in one of the many chain hotels, I decided to drive over to Seaside and originally wanted to stop by Mundo Cafe, but they were closed on Sunday. The cashier here is very friendly and the place is very clean. I've never set foot in a Jack in the Box because there aren't any in the East coast I think. I had a sirloin burger and onion rings. Both were good and just your basic standard fast food burger and onion rings. I'm not really a fan of overly-thick batter coated onion rings. read more

Everyone knows that fast food can be the only food at times. Starving, on the road, too disheveled to be seen in public, not willing to stop at an actual restaurant, want to eat while steering with your knees? Illegal ingestations? You know, you go. Some things are better at one fast food place than another. McDonalds used to be famous for their fries until vegetarians ruined it by forcing them to remove lard or whatever made the fries actually taste good. The food at Jack's is generally competitive. You just have to be smart enough to order stuff that they have a chance of cooking correctly, same as any fast food place. Breakfast burritos, for example, are usually safe for those early am freeway blasts. The real reason to go to Jack in the Box are the commercials. They are hilarious and off the wall. I don't want to see them go and be changed to something horridly disgusting like Carl's Jr, a place I will never go to until I never see another of their slobbering slackers. How many Yelpers have seen the Jack in the Box lesbian commercial? Only on two days. Totally amazing. I didn't believe it the first time. I'll describe it: Jack is sitting at a table with young people. "Let's rap", he says, "I love talking to young people" (something along that line). A girl next to him says, "Jack, things can be so confusing. How can you tell if you are a lesbian?". Jack gets a big case of the Jack blush and the astonished mouth drawing. He turns to some guys and says "Let's talk about sports". So funny. And that is why I go there. read more

I really recommend this place to eat at night. I Just meet the new the manager Dominic, he is amazing and helpful I will come back again.

This is the worst Jack In the Box to come to at night. I swear you'll be waiting 20 mins, no exaggeration and then the employees give you attitude once you finally get to the window. It's honestly ridiculous. I don't know what staffing issues they have going on with this location but it needs to be solved because this is a reoccurring issue. Not only are you waiting but you get absolutely no customer service during that wait. We probably won't come back unless I'm drunk and I forget how bad the service is. read more

I usually would never review a fast food restaurant other than an In&Out Burger joint, but this place had really good service. I simply ordered a basic Jumbo Jack meal and tacos. Their tacos were horribly oily and over fried. I asked for an exchange. Their service was very friendly and quick. The burger was made well, and we were happy. read more

This place wasnt so bad....its 24 hour drive through. So we came here after an unsatisfying meal at the Oldman's Grotto. Got chicken strips, extreme sausage sandwich, -say that 3x fast- and Large curly fries. All dipped in BBQ sauce. That was delightful and satisfying for less than $10. read more

ive purposely passed this place and spent roughly 500 dollars at burger king and carls jrs over the past 2 months becasue you guys want to cheap up on sauce and have rude employees read more

So i pull through drive thur around 2AM there was a black lady at the window being rude attitude and all i think she need to be a cook or maintenance lady but her and attitude wont get her far seemed like she was sleep who knows nextime dennys might be a option but worst jack in the box so far. read more

Thanks for you help in getting the information we needed on a bad manager at your Monterey location and how to file an effective complaint. Plus the food order and service was perfect before even knowing we needed customer service assistance for a disgruntled manager at another location. Very professional service from here on all accounts. read more

This location is probably the worst at customer service and attention to detail.. Evening manager Francisco is not a person that should represent this chain.. not one of his staff wore latex glove while preparing foods and he doesn't either (just gross) and I would be surprised if this whole staff isn't certified for food safety.. read more

About 20 minutes in a drive thru... with only one other car in front of us. All we ordered was an iced coffee. Love the coffee, the prices, and most other Jack in the Box service. This one just needs to pick up the pace... and add a little bit more chocolate to their mocha iced coffee, almost tastes like the original. read more

All 3 times I've been here, the service has been horrible. 1st time, they gave me the wrong order, I go back and they claim that I ordered that. I don't eat spicy, why would I order a sirracha burger. 2nd time ( as an Uber driver for a passenger order) the lady at the drive thru window was RUDE and very unprofessional when asked if the customer can add another thing to their order she responds "no, it's too late" and closes the window and leaves the customer in mid sentence. After we asked if there was a manager available, she says "I'm the boss". 3rd time, I order a milkshake at 1:30. The worker thinks about and says "our shake machine is down for cleaning it's 2 am" well not yet I respond. Then she says " we clean it when it's best convenient for us" however she did upsize my drink at no charge for the inconvenience, which is fair. Management or franchise owners whatever it may be need to pay more attention and take pride in their business and employees. There's plenty of other Jack N the Box locations, customers can choose from, but with these ratings they might lose more business. read more

Five stars for customer service at drive through! The lady at drive through window...her name I believe was Anke...was very friendly while on speaker and more so at the window. The food of course was from a fast food chain, but I needed food quick and didn't take as long as it could've been lol. After long day, it was nice that was Anke was very efficient! read more

Three stars only because they have gotten my order wrong a few times already. I usually don't mad get if places mess up my orders I'll just remove the items or just eat it but after it keeps constantly happening it's annoying. The managers need to train their employees more. read more

I was a little nervous about eating Jack in the Box after my experience at Burger King but had an appointment and it was getting late. The lady that took my order, inside, was so nice. The food didn't take long and the fries were HOT. All the food was hot. Damn it was good. We got the new tiny tacos, loaded, and they weren't bad. There was a whole bunch inside that box too. read more

I was here years ago and the counter lady had to call the manager over to count back change to me... recent experience, service with a scowl and I've never seen so much grease in a hash brown in my LIFE! One bite and I had to throw it out. along with the wrest of the breakfast. What a joke. If I could figure out how to upload a video, I'd share it with you all. Not sure if you can. read more

Not open 24 hours, closed every day at 4am for around 15min. Not a big deal unless your late night cravings are denied due to poor timing.

Horrible customer service at the drive thru late night . Was being rushed immediately with no line . Other then that the food was normal. The food took a while but was fresh . read more

i went for a quick breakfast but the options for vegetarians were limited. but the hash browns were really good. also i really love their orange juice boxes that come with breakfast meals. read more

Never come here! This place is ridiculously Gross! I came here and they literally took 5 minutes to hand us our drinks, and 15 to give us our food. When we finally got it out food was burnt and smelled like old dirty burnt oil. Would have been better if going to Carl's Jr down the block you should too!. read more

I went here before dropping my husband off at the airport for a short deployment, pulled into the drive thru and the guy is standing outside with the headset. He tells us it's closed for 45 minutes. Who only has one employee working at any point in time? And why aren't you staying true to your hours of operation? Seriously disappointed, and it looks like my husband will be traveling hungry. read more

It's Jack, so the food & prices are standard...you decide if that's good or bad. The staff here is very friendly, polite, professional & helpful. read more

There's not much to say, It's a Jack in The Box. The service is good here and the food is always fresh. This is my go to place when I'm on the go because i can get grilled chicken strips and a salad. Healthier then a burger but I'm not sure how much more healthier. read more

It is true what they say....they always screw you going through the drive-through. Got a #3 and a #14 combo, drove 5 minutes to my destination. Sandwiches were lukewarm, fries were cold. Very disappointing. The JItB restuarants back home are relatively new and still care about putting out quality product. I zapped the food in the microwave and wished I went to the taco restaurant instead. read more

I did not care much for this, I knew I should have just went further down to Mi Tiera and grabbed a sure thing, like a carne asada. The people working there, definitely did not want to be there. The manager was rude and people were waiting for a long time. I just wanted a small snack, how long does it take to get me my two pre made tacos and bacon cheeseburger. Lol... I asked for a cup and they gave me a hard time and rolled her eyes on me (manager)...whatever. When I got my order and ate it, so much regrets coming here. Btw there is always something floating in the water, and maybe the ice. I dumped the water twice same result. I left and went to do my errands for the day. Since I am at costco I had a hotdog and a drink, faster, nicer people and better quality food. read more

Guilty pleasure to go here once or twice a year. The staff was ok, the place was clean, and I got what I ordered. The food was ok and I have no complaints, so pretty straightforward 3-star place. I would say their diverse menu is what makes them appealing if you feel like exploiting a cheat day its a good place to do it. read more

Just came here at 1am- prime jack in the box time. They told me that they are cleaning the shake machine and it would take an hour. Who cleans the machine in the middle of prime night service time AND does it really take an hour?! read more

What can I say. ! Jack in the crack. Although I know fast food is terrible for you, Jack in the Box has always been a personal favorite of mine. The Seaside location is newer and modern in a nice shopping area. read more