He placed ranch in my bag before I asked it. Got a Grilled Cheese and Large Curly Fries and a Coke. The price was very competitive and the attendant was very helpful with adding the ketchup. Very impressed read more

Yesterday around 3 PM I went through the drive-thru and got a combo with a Coke. Good thing I tasted it before leaving because it was completely flat and tasted awful. I let the girl at the window know, and instead of apologizing she just goes "do you want me to change it?" ...like yes?? Obviously?? A simple "sorry about that" would've gone a long way. SO I switched to a Dr Pepper and somehow that one was ALSO flat. So I went inside and spoke to who I'm assuming was a manager--woman with box dyed dark red hair, light olive skin, light eyes, late 20s to mid 30s (No name was given shocking, I know, so it explains the Jane Doe description) Her nasty attitude was honestly worse than the drinks. I explained everything and even mentioned it might be a syrup or carbonation issue, and she just stared at me like I was bothering her and screamed "WELL ITS NOT THAT! ILL CHECK LATER." Meanwhile I still hadn't gotten a drink I paid for. At that point I had to stand there rinsing my cup at the soda fountain and trying different sodas myself until I finally found one with carbonation. No help, no urgency, no customer service. It's not even just about the flat soda it's the nasty attitude. If you're going to be in a customer-facing role, at least act like you care a little. Why choose drive through as a career? A job at the DMV might be a better fit--at least there, the lack of friendliness is expected lol. read more

I swear the lady at the window was drunk and she got my order wrong horrible service and horrible location.

My wife heard about these chicken wings on Tik Tok, so we had to give them a try. My rating is solely based on the chicken wings: Let's say they put Wingstop to shame! The breading was perfect and the meat on the wings was juicer and more tender than the ones at Wingstop. It slapped so hard, we went back twice! Once yesterday and then again today for lunch! They're only here for a limited time, better cop them mane before they're gone! read more

Jack in the Box - 6pc Garlic Parmesan Crispy Chicken Wings - Burgers Near Me - Vallejo, California

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Who ever the young Hispanic kid is working tonight sucks! I ordered 1 Burger 1 Breakfast Jack 1 Fry 1 HashBrown 1 OJ and Two Churros. The boy never gave me my juice or Second Churros. He also had an attitude the whole time and acted like giving me sauce was a challenge. When I realized I had the OJ missing I went back to get it and ordered another fry and was asked to pay for that when I feel at least for having to return I might get them free but I said fine and paid. Then when I ask for Taco Sauce he give me ONE and a lot of ketchup. Right after refusing to give more than one extra BBQ sauce after asking for a few extra Sauces. I finally make it home and realize I never got my extra churro. Now here I am.... read more

This is the worst. Their service was horrible and lazy. They are very rude to customers and had me waiting for over 15 minutes in the drive through just to place my order. Then when I paid and received my food, I had noticed it kind of sounded like coins were in my food and I thought I was trippin. Until I opened my sandwiches and realized there were multiple coins in my food on the bottom of it. They were handling money and food with the same hands or something. This is discuting. And when I called to let someone know, they had said "okay" then hung up. What a discrase. Never going to Jack in the box ever again. Never go here! (If I could rate 0 stars then I would have) read more

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Needed to Yelp Review this as soon as I could to give the lady a good review! I wish I had gotten her name but I didn't see her name tag. Came around at 11:59PM My fiancé ordered a sandwich but wanted it as a munchie box meal. He forgot to mention it but brought it up to the lady who greeted us at the window. She apologized and said she couldn't change the order but gave us the food anyways. It was really accommodating and the drive through line was long. She even gave us extra taco sauce and ranch! Usually people at fast food go stingy on the sauce but she was so friendly and definitely made our midnight snack run a good experience. Just wanted to give a huge shout out to her! Her service and attitude was amazing. read more

Normally their food is fine by my and I have had no complaints. Yesterday the oil was obviously past its replacement point. I called the manager Gloria and explained to her our experience. She was immediately and genuinely apologetic and offered us a free meal. She was professional and very pleasant to deal with. That was the only time we had that experience and she was very professional in correcting it. read more

Terrible service is an UNDERSTATEMENT! The supervisor on duty (short Hispanic woman with blonde highlights) and employee (Black woman with short curly hair) servicing us tonight were beyond RUDE. One of our orders was a munchie meal. We waited until 9:03pm to order inside to make sure we qualified for the $6 price. First, the employee told us it wasn't available as a combo, despite it being posted on the counter and us ordering it multiple times in the past. I noticed she was ringing up each item (the item, fries, and drink) individually, which made it more expensive. When I pointed it out, she rolled her eyes, and finally brought her supervisor. Her supervisor rung up our order, and upon reading it back to us, it sounded correct. As my boyfriend looked down to grab his wallet, the employee aggressively looked at me with a "WHAT!" look, picking a fight with me over her mistake. We checked the receipt and noticed we were charged the $8 price (the price for ordering outside of the munchie meal hours). We pointed it out to the supervisor, and she claimed it was our fault because the register charges "automatically" based on time. I showed her the time stamp of 9:07pm, and explained that we didn't arrive to the location until 9:03pm anyways. The supervisor blew us off and walked away. Then the employee started loudly talking to the other employees (in front of us!), calling me a b*tch and saying "well, we know who wears the pants in the relationship." Totally not called for. I was only speaking up because she was being confrontational towards me in the first place, and I just wanted to point out their mistake. We waited for our food, and asked if we could refund the munchie meal and place the order again with the correct pricing (to debunk their accusation that it was our fault that the machine rang up the more expensive price). The supervisor got angry and tried to prevent us from asking for a refund. For example, she asked if we paid by card. We said yes, and she said it would take 2 business days to get our refund, so she didn't want to issue it to us. What the heck? I pushed the refund again, and my boyfriend suggested just refunding us the difference if she didn't want to do a full transaction. Once again, the supervisor blew us off and walked away. She came back with 2 dollar coins (we didn't make a big deal that our "refund" didn't include tax). With our own experiences in retail, we knew that they aren't always accepted by retailers. We asked if we could have dollar bills instead, and the supervisor insisted that she "didn't have keys" to open the drawer, so we couldn't get cash. We asked to get refunded on our card instead and that we wouldn't mind waiting the extra days to get our refund, and the supervisor said we "weren't allowed to." She finally came back with (2) $1 bills, telling us "the coins were still f*cking cash" and that we should f*ck off. Really? That was the final straw. My boyfriend and I left very upset and feeling super disrespected. We honestly would've not pushed the refund and let the difference go, if the employee or the supervisor apologized. But given their inappropriate actions and words towards us, we wanted to get things resolved. It was not okay for them to treat us like crap and undignifying, especially over their mistakes. Definitely escalating this to management, and further, if necessary. This is our WORST fast food experience I've ever had, and that's coming from us even working in the industry previously for many years ourselves. -------- 8/30/20 Update: I called the store and asked to speak with the manager, and the employee said no and hung up. Now, they are refusing to pick-up any of my calls. -------- 9/5/20 Update: After posting my review on multiple platforms and escalating the issue, the district manager, Blanca Molina, reached out the next day. She told me she would request for the store manager to review the tapes to see which employees were working, and that they'd supposedly be reprimanded. She wouldn't guarantee they'd be fired, lol. But she apologized and mailed me 2 certificates for free small combos. Does it fix what happened? Definitely not, but at least someone finally showed accountability for the incident and apologized. read more

Jack in the Box - Receipt with the "late night" hour time stamp. - Burgers Near Me - Vallejo, California

I-80 and Tennessee st served cold ultimate cheeseburger with nothing but mustard on it it was disgusting read more

Jack in the Box - Nasty cold I've had better from Jack in the box - Burgers Near Me - Vallejo, California

Wonderful popcorn chicken and the staff was incredible they were considerate to the fact that we were in a rush and rushed the process for us read more

They're not even trying to be decent anymore. Really disgusting. Found hairs on our cheeseburger. Food ordered through doordash and came in cold. read more

Jack in the Box - Yummm. Hair on Ultimate Cheeseburger - Burgers Near Me - Vallejo, California

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Jack in the box is my favorite fast food place, I especially love their late night munchie meals and their shakes, the only reason this review isn't a full 5 stars is because the service can be hit or miss, like one time when I Doordashed it, the person who picked up my order said the person working at the drive through almost forgot to give one of my shakes. read more

Was at the hospital at 2am and came here while waiting for a friend in the ER. Quality good, nice cashier, and I felt like they actually gave a shit! Can't ask for more from the graveyard shift read more

Worst service ever, made an order asked for sauce and was yelled at, cussed out for asking for sauce, Horrible service

Today I went to Jack n the box in Vallejo, CA #3453 around 3:46PM.  Worst experience ever. I started out placing my order which was fine. As I said the second meal the person couldn't hear me. She said the same thing 4 times and I repeated it 4 times. I thought either it's her intercom because she is breaking up or I'm not loud enough. So the 5th time I say it louder. She says don't yell at me. I said I'm not yelling, but you can't hear me so that's why I'm saying it louder. She continues to cut me off as I'm talking and I say I can't hear everything you're saying. She says don't talk to me like that you can go. I said go for what? Someone else got on the intercom and it was fine. I can tell the lady that had the issue because she looked very rude and pretty much threw my food into my hand. I asked are you the lady that was on the intercom and she said nothing. A guy employee was there when I said it. She said nothing but was giving me this mean look. I've NEVER experienced this type of experience. What if I was hearing impaired and she's threatening to refuse service all because her intercom is not working properly. She's lucky she met this me and not the old me. read more

This place is good my order was right,the lady was nice,but the only thing is my cluck had a different kind of sauce but I thought it was going too have mayo on it so I had too had my own mayo.But anyways it was very good. read more

Second week in a row, coming home from work, No soda machine, no fryer. Why are you even open, and where is your management? Are you just there to take up space and collect a paycheck? Nice scam to avoid actually being a 24hr restaurant, just say your equipment is broken to avoid actually doing your jobs. Typical of Vallejo. All restaurants here are horribly poor quality, and staffed with idiots. You need to do better and crack some heads at your Vallejo locations(all of them). read more

Now THIS.....is the way JACK would want his BOX! SITREP Go ahead.....LAUGH. I expect it. After all, it is very difficult to have an erudite review-discussion about Jack-in-the-Box of all places. But after you maintain your composure and clean up the soda that spewed out on your keyboard, we can move forward with this review. SETUP First off, I really can't talk about this Vallejo location's Jack-in-the-Box without bringing in the Pinole Valley exit (off I-80) Jack-in-the-Box as the "Compare & Contrast" point of reference. And to add context to this important review discussion, I need to point out that JACK (all of his locations) have been there for me for more than 15 years, to facilitate much needed post-SF Clubbing munchies as my carpool - or myself solo - go trekking back on that (seemingly) long drive to Sacramento. From Breakfast Jacks, 2 for $1 Tacos, and the occasional Sourdough combo, Jack has satisfied the internal combustion needs of my system just as much as the gas stations next door satisfies the gas tank of my vehicle. ENTER THE POINT OF CONTENTION But..... "IF IT SAYS 24 HRS YOU SHOULD BE FREAKIN OPEN!" ...last night was the 6th time in a row that I've hit the Pinole Valley Jack-in-the-Box between the hours of 3am and 4:00am and YOU (Jack) have been closed! Some shit-poor excuse of conducting "system maintenance". Well guess what, Pinole Valley Jack - if you SAY you are open "24 HRS" but you are CLOSED consistently between the hours of 3am-4am, then you are NOT "24 HRS", are you? This is not difficult arithmetic to surmise and it's FALSE advertising to take offline ONE of the most important hours ("3am-4am") that would give you the bragging rights in the first place to SAY you are actually open "24 HRS." So change your freakin sign to "OPEN 23 HRS - CLOSED BETWEEN 3AM-4AM" and employ a bit more truth in advertising, and therefore not creating a series of frustrated attempts to patronize you only to be DENIED. ENTER VALLEJO JACK So in response, I have to say KUDOS to the good franchisee-peeps at the VALLEJO Jack-in-the-Box (a mere 10 minutes further down Eastbound I-80) for being OPEN between the hours of 3AM-4AM, thereby being truthful and correct in applying the OPEN 24HRS statement to themselves! THE LOWDOWN Your customer service is consummate, precise and ingratiating. I realize you don't have a maitre d', but I certainly don't hold that against you! BRAVO! [I realize that by itself, this review probably only rates 4 STARS - HOWEVER, because of the proximity and the aggravation that the Pinole Valley JACK has created for all of those in my carpools these many occasions, we really REALLY want to rub Pinole Valley JACK's nose in it by pointing out that "YOU SUCK!" when compared to Vallejo JACK.] read more

I was just so mad this morning when I came it was 2/8 at 8 am, I had to leave my bf to an airport and we had to eat something before going there. Jack in the box was 7 min from the house and they serve the food that me and my bf like, but this location, when I got there at 8 am ,it was closed. Why? Everywhere says that they open at 6 am and drive thru 24 hours open. So when I got there the drive thru was closed, I thought okay, well maybe I can go inside, but no the door was closed as well, there was one lady cleaning the floor and I asked her I pointed on the time and asked what time u guys open and she kept looking at me and maybe saying "idk, idk", so who knows ?? Do I work there or do you?? I think if you are working there, at least you could've opened a god damn door and tell me what's wrong why it was closed. DON'T MAKE PEOPLE COME FOR NO REASON, by putting everywhere that opened 24 hours, even on their door says 6 am and 24 drive thru. I don't usually like to argue, but it just got on my nerves like why would you make me come for none reason. SO IRRESPONSIBLE read more

This whole town shuts down. Went into the drive thru. They were closed because of being short staffed. They should turn off their lights if they are not open so people don't drive thru. read more

Always get the orders wrong, got rid of french toast sticks... don't bother going there.

Purchased food at 5:06pm on Sunday 1-29-2023. The new gentleman was courteous and was prompt with our order. What troubled my wife and I was the African American lady working around all of the food with a tank top on and her cleavage popping out. This same lady works the morning shift and sits outside smoking in a chair right outside the door, and when you drive up to order, she claims their system is down. EVERY MORNING? This is unprofessional, lazy, and disgusting around food. read more

As we walked in the floor was sticky, as we approached to order the women was being really rude to another customer. She said be happy with what you get you didn't pay for it. We looked at the soda machine it was broken. The ordering counter was filthy, someone's prescription glasses was left on the counter and not put it in a safe spot for them to go get them. My girlfriend ordered a ice coffee they gave her a mocha iced coffee it was watered down and with a lot of chocolate in it. She didn't order chocolate in it she wasn't satisfied with it. read more

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This is the worst JACK n BOX ever! Every time we order from this particular one, and order through the derive they. They alway fracking short me other the meal we ordered! Like today I order a sourdough jack "meal" 2 hot loaded tots and 2 vanilla shack! Guess what I got the sour dough and they got me the shake and then loaded tots and the sourdough jack! NO Afreaking fries and no drinks! And this always happe, we called over to let them know that we got shorted again, and it rang rang for a good while then they hanged out the phone. So I called again still the same ring ring for sometime then hang u Fahd Worst I Tell You!!!!!!!!!!!!!!!!!!!! Nbnnnnnn read more

The last time I went to Jack in the Box was probably my last time going. The food was not fresh or hot and the service was questionable. When I pulled up to the drive-thru to get my food, the lady asked me to put my car in reverse to block other customers from entering the drive-thru and not to pull up until I was told. That is some weird service and they gave me food to match that service. Jack in the Box, do a better job at hiring workers. Try paying more or something, because the quality of workers you have at this particular establishment are sub-par. read more

Always down at 4 am might as well turn the lights off when not in service,waste of my morning when I'm trying to get Bfast before work.

I ordered a Burger and there was hair in it! This is the second time this has happened. So disgusting! read more

Jack in the Box - Jumbo Jack! - Burgers Near Me - Vallejo, California

***FOOD POISONING*** Guys, just went through 12 hours of hell because the Jack in the Box gave me food poisoning!!! PSA, don't order the the salads. I've had them from there before (because for fast food, they're usually pretty good) and today the lady said she'd check if they had any left. Sounded like I got the last one (wasn't even the kind I ordered) so who knows when it was prepared. It seemed fine though I noticed the lettuce was a little stale. 2 hours after eating it, I'm puking my guts out! Couldn't have been my drink because my bf had some of that and was fine. Reporting this to corporate tomorrow. Happy Halloween everyone! read more

Employees are Gud and friendly. Tried the eggrolls , they were great and got 6 rolls togo. Keep it up guys. read more

Jack in the Box - Great food and great service. - Burgers Near Me - Vallejo, California

Worst Jack in the box I've ever been to. When I work night shift and get off at 3:00am and stop by to get some breakfast I pull up to the menu in the drive through and sit there for three minutes just to be told they can't take my order because the system is updating. Same thing at 4:00 am and now they put chairs in the drive through so you can't go through. Says open 24 hrs and what happened to being able to take an order, doing the math, cooking the food and putting the damn order and money in the register when it's done with it's so called update? read more

This JNB Isn't usually as crowded as the others but closes fairly early (approximately at midnight). The drive-through is awkwardly located where you can enter from either side of the parking lot. However it is difficult to back in or out of parking spaces if the drive-thru line is long. Their food is an average quality in comparison to other locations. This service is sometimes slow and rude especially at night. But who can really complain when they are drunk and want two tacos for a dollar read more

Friendly staff. Food was awful and cold. Second time visiting; thought I would give it a second chance since first time was 5 months ago. Boy was I wrong. read more

Some of the worst service I've ever encountered The food is what you would expect Greasy and old Typical fast food But the service is God Awful Young teenagers working with zero customer service Rolling her eyes and ignoring customers There were 3 people in the place Waited 10 minutes just to order or even be acknowledged read more

Just went there specifically for tacos and ordered a couple other things for my lady. I start to drive away and realize my two tacos weren't in the bag. I drove back around the drive thru and went back up to the pick up window, I told the worker I didn't get my tacos and she said did you order them and I said I know I said it but idk if you put it in or not. I then told her if she didn't I didn't mind paying for them. She then tells me her system is down so she can't look up my order or ring up any tacos... ARE YOU SERIOUS??? Just give me my two tacos! Smh... SAFE to say I won't be back to that Jack in the Box. That's ridiculous. read more

I love Jaque en le crack. Especially this one. We don't do fast food hardly ever. When we do, it's usually at Jack's. It's like gourmet drive thru. And the people here are always nice and quick. Here are some of our faves: -Egg Rolls -French Toast sticks -Sourdogh Breakfast Sandwich -Sirloin Burger w/ purple onion, bacon and two cheeses (SO SO YUMM) -Spicy Chicken Sandwich -Oreo Milkshake -Strawberry Banana Smoothie and, last but not least... -Breakfast Jacks & Monster Tacos!! These are child hood memories from back in the days when you got to order your food to the talking jack in the box head!!! How many of you remember that? read more

They have some garlic fries that I think are better than McDonald's I love the variety of stuff on the menu plus they serve breakfast all day read more

Jack in the Box - Burgers Near Me - Vallejo, California

Closed inside at 9 even thou sign says close at 10. At least 1 hour early. Who knows how longer it's actually been closed.

At the time of writing this review, we are driving away from the restaurant drive-thru in disbelief. We had ordered two meals: A number 11 and number 16. At the time of ordering, we got the total, about $16 and the instructions to drive up to the window. When we got to the window, we were told the order was only for about $8 and when we asked why it was so low, only the number 11 was in it. We corrected the woman trying to take our payment that there was also suppose to be a number 16 (chicken bowl) on the order, to which she blinked and said "Oh, I'm sorry. We're out of rice." She then went along to try to complete the order as if there was nothing wrong with what just happened. After some awkward silence, we took the number 11 for $8 and went along our way. We're now somewhere else getting food. Next time, tell your customers up front of you can't fulfill their order. Don't just go along as if nothing's happened when your customer wonders why they didn't recieve what they asked for. You failed tonight in customer service, JITB. Get it together. read more

Horrible!!!! DO NOT EAT HERE! I REPEAT DO NOT EAT HERE! Went thru the drive thru shorted me a breakfast sandwich and their was a surprise in my drive thru bag!!! A BABY COCKROCH!!!! I will never eat here again due cockroaches, how slow they are, and they can never complete an order correctly!!! Goodbye Jack in the Crack I'm now going to a cleaner fast food place without any bugs!!!!! read more