Awesome customer service Awesome customer service Awesome customer service If you guys are ever in this area, feel free to stop by read more

Ordered the Double Chicken Supreme Munchie Meal Combo via their app and proceeded to their drive thru. Line had a couple people in front and it moved quickly. Order was a 100% accurate and the employees were nice. Food was hot and fresh. Can't ever go wrong with their tacos! My daughter got the limited edition Jibbi bag charm with the meal and ended up with the "Saucy" Jibbi. Adorable! read more

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If I could give an even worse review I would this location has TERRIBLE. Customer service I came in to eat with family and the cashier at the drive thru at around 430 on June 15th was extremely disrespectful with us over us simply letting her know we could not hear her in the drive thru when asked for her name she laughed and removed her name tag avoid this place at all cost I came in spending my hard earned money and was met with terrible service and also a manager who seemed like she could care less read more

Not open 24 hours. Waited an hour did not open. Will probably be back but very, very disappointed.

First time in a while that a sign on the side of the road has caused me to immediately pull over and grab a special deal / couple of tacos for a dollar. Quick and easy drive through and service, brief wait, and I liked the tacos. I haven't had them in a long long time but they are just like they always have been! read more

Jack in the Box - Burgers Near Me - Van Nuys, California

All good at this location ! My order was prepped as requested especially the plain meat patty for my doggie - bravo ! First time trying the munchie box - lots of food for the price - all the appropriate sauces were in the bag - outstanding !! read more

Jack in the Box - Plain Jr. Jumbo Jack - Burgers Near Me - Van Nuys, California

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I had a horrible experience at this place I order a Southwest salad and it's very clear on the menu the price of the combo is 12.49 and the price of the salad only us 7.99 so I order the salad only and this rude women jannet was charging me for the combo I told her you are charging me for the combo she said the salad only is 12.99 I told her but look at the menu you have the prices up there and that's the price for the combo she said I don't care about the menu prices we go by the prices in the computer so it was so frustrating this rude abusive people so save your self that frustration and just don't go there read more

Jack in the Box - that's rude jannet charging me a lot more than what the menu - Burgers Near Me - Van Nuys, California

The service is horrible the lady served my fries without gloves with her bare hands and was denying it when my dad saw her

This Jack-in-the-Box on Balboa is a total disaster. The layout is congested, making the drive-thru slow and frustrating. The service is chaotic, and order accuracy is a constant gamble. The food itself is usually lukewarm, sloppy, and disappointing--soggy tacos and messy, poorly assembled burgers are the norm. Avoid this location if you can help it, it offers the worst of fast food.... read more

check your bag before you leave! ordered a double got just a single patty. rip off never eating jack in the box again!!!!

All my chickens sandwich's were all bad Gonna need Jack himself to bring me a Mcchicken read more

Jack in the Box - Check your sandwich before you eat them. All my sandwich had bad lettuce beware! - Burgers Near Me - Van Nuys, California

Horrible service wouldn't even take my order, never experience anything like this at a fast food restaurant

Forgot my kids meal and I had to go back but even worse the nozzle from the soda machine was in my drink! And to top that off it clearly wasn't cleaned up to standard because there was residue of old soda on the cap itself read more

Jack in the Box - Nozzle from soda machine - Burgers Near Me - Van Nuys, California

I love going to Jack in the box for a quick drive thru experience.. that was not the case here. From the time I ordered to the time I paid I waited about 15 minutes then from there a few more to get my order. I understand just about every place is understaffed so I'm glad I wasn't in a hurry. Luckily my order was complete, hot and tasty. The staff was friendly but it honestly looked like there was only two people working, read more

Lazy and toxic staff. I'd give them 0 stars, if I could. They got my order completely wrong 2 times. Burgers are inedible, might as well go to Burger King. read more

Gave me the worst tiny tacos of my life. Literally ruined my day. I had such an amazing day and then I ate this and single handedly ruined it read more

they got everything i ordered wrong. i ordered regualer ting tacos and they gave me loaded tiny tacos i also ordered a regular number 1 and they gave me loaded tiny tacos lettuce on it read more

I tried to order a #8 combo and I repeated my order more than once. And still they didn't get it right. This is the last time I'll be going there until get some one who knows what they are doing. read more

I mean it's jack in the box what do expect really, but you'd find faster service at innnout behind a huge line. Seriously

I went drive thru today 1/3/24 and I could tell a youngster named Carlos was fully focused on my order, was very courteous and got my order 100% right. it's been a while since I got great customer service but I had a great experience with his service, give this man a raise or something. Great Job jack in the box! read more

Stopped here for a quick lunch during a busy day. Parking is ample since they have their own lot. I got here at 2 o'clock and the drive-through was consistently full. It was national greasy food day so I got a jumbo Jack for free by ordering a large drink. The drink machine is "pick your own" and mixers automatically. Very clean and efficient. This place must be under new management because some of the reviews are old and very poor. My food was hot, well cooked, fast, And the service was friendly, quick, and with a smile. Used the restroom which was very clean as well as the entire restaurant. This place is now an above-par Jack-in-the-Box. So if you're in for craving a fast food the space will do the trick. Well recommended, we will return read more

They have bad service and they question what you ask for and the amount of condiments you ask for. 0 stars Don't come here if you don't want to have a bad time!! read more

Came friday night 1/13 9pm ordered nacho cheese jalepeno burger and the jalapeño cheese poppers with my son. We shared and now have food poisoning. Its sunday and we are still throwing up. Management, Please throw this batch away and do not serve it to anyone else. I tried calling but cant get anyone one the phone. read more

Been coming to this jack in the box for years and today I had the worst experience with a lady by the name of Ana she literally took forever to give me service she had such a bad attitude and on top of that she gave me the wrong order it's because of people like this that jack in the box gets bad reviews like I say if you don't like your job don't work there I will be calling corporate to make sure they know about how disrespectful this lady is read more

Don't visit this location. Went for lunch, hour later my stomach was twisting and turning. Coming out both ends nonstop. Had the worst case of food poisoning. Just visit another location. Customer service is the worst. They make it seem as an inconvenience for going through drivethru. Food is not fresh here, tastes old or remade. read more

Had the worst experience ever today by Ana she is the worst in taking orders on drive thru and when I pulled to the window no personality very rude when giving me my amount and when I asked for my receipt she gave me a ugly stare when she gave me my receipt she was so rude with her ugly attitude. Not sure who made her mad but she don't belong in that drive thru window she belongs on the floor cleaning or something, luckily another lady then gave me my food I asked her nicely if I can get the girls full name she said yes it's Annabelle but on my receipt says Ana I believe the lady was maybe a manager or something but I didn't want to complain right there cuz they were busy so I just grabbed my food and when I was leaving Ana with a attitude said bye bitch have a great day she was lucky I didn't reverse or went inside to tell her something I just left so she can enjoy her sad life working a job she clearly does not like. You guys will do better without her. Please either get rid of her or show her some customer service please read more

Jack in the Box - Shows Ana the person who attended me on drive thru - Burgers Near Me - Van Nuys, California

Clean store inside and out. Employees where friendly and the food was hot and fresh. Lots of free parking. Can't really ask for much more! Thanks Jack... read more

Jack in the Box - Teriyaki Chicken Bowl Is Pretty Good... - Burgers Near Me - Van Nuys, California

The lady in the drive through with all the makeup on 10/3 around 2:45pm was so rude. First she takes my order and she missed one item then she delete my other Items and after I tell her that I wanted it all together she was rude and almost raised her voice at me after I apologized for the miscommunication. After I checked she gave me the wrong wrap !! I've been coming here all the time and first time I get a drive through person like this read more

This is one of the worst Jack in the box that I've ever been to. I ordered 2 order of tacos, stuffed jalapeno and some chicken tenders, all my food wasn't fully cooked it was still frozen/cold on the inside and felt like it was just microwaved. I know this isn't a 5 star restaurant, but at least serve the food with some decency. read more

Jack in the Box - Took one bite and the inside is still frozen and all oily like it's been sitting for a while. - Burgers Near Me - Van Nuys, California

Late night drive thru attendant needs to do way better at greeting clients and taking orders. She literally sounded like I was an inconvenience tonight. read more

Visited several times.....Service here is not great....even the manager makes it seem like your an inconvenience to take your order. Find a different job if you're unhappy read more

Listen man. Jack in the box is some fast food like all else but they get creative soemtimes which is fun. I don recommend eating any item on the menu in more than a small quantity but it hits the spot at 2am read more

How do you bag 8 tacos and not include ANY taco sauce despite being told to include EXTRA SAUCE??? you guys are trash.

the food was good but y'all forgot my loaded tacos and extreme sausage sandwich. at least yo got the extra syrup

they always have an attitude, the food is alright . really just need better customer service .

Never had more burned chicken in my life I wanted to try the new spicy chicken strips Combo also ordered a number 10 no cheese and guess what it had cheese and super extra burned just like my chicken strips I know it was late at night but come on at least try to cook my food right. read more

Jack in the Box - Burned chicken - Burgers Near Me - Van Nuys, California

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There's just always an issue when I order from here either I don't get napkins, condiments, or just the wrong sandwich. I totally get with covid sometimes people just don't show up to work but one time I sat there in the driveway for 5 minutes before somebody came out and said "oh yeah we don't have anybody to do the drive-through so you know bye." Or the other time they had me pull to the side and forgot to bring my order out. I had to go through the driveway again. Today I ordered a Coke because that is what I wanted and instead of telling me that they're out of Coke she gave me cherry coke thinking I'm not gonna notice. Well I did. I literally drove back to the Jack in the Box and said Hey you gave me cherry Coke. She helped me after ignoring me for a good 2-3 minutes. I had honk my horn and actually tried to look surprise after had made eye contact not 1 minute before. she starts pushing the buttons on the dispenser and then said "oh we are out of regular coke". Wtf. This is my fault cause clearly the last time shoulda been the last time. Well I am good and this enough to keep me away. Think you. read more

I normal go to Jacks in the morning, they are fast and today the girl at the drive thru was very nice. That's why I'm giving it 3 stars. At times I get grumpy ass ppl which I guess I should understand cuz it is the morning. but when you have a customer service job you need to put ur issues to the side. Anyway the good is alwYd good and I never have a problem with my orders The prices are like all Jacks. I do like going there cuz you can order anything on the Menu not just breakfast. read more

Jack in the Box - Such a healthy BF! Lol - Burgers Near Me - Van Nuys, California

Worst of the worst !!! They have a new manager and she is the rudest person ever !! We bought 3 meals and she refused to give us 4 sauces !! She said one sauce per meal !! And one of them we bought for the homeless guy !! How crazy is that ?!? She needs to get fired !! I've came to this jack and the box multiple times and it's never been like this !! She kept arguing for one sauce !!!! I mean seriously I'm not going to pay for one extra sauce which is 10% of the cost of my meal !! Is she in her right mind !! Someone needs to get rid of her before you lose more and more customers !!! Get rid of her ASAP !!!! read more

Rude af I tried calling about a post mates order and they just fucking clicked on me.