Rude af I tried calling about a post mates order and they just fucking clicked on me.

I hate to have to write this review because most all of the employees at this location are so very sweet but this one manager named Enemi or something like that. He's a heaveset bald man he's always so VERY rude and charges you for getting ranch and other condiments that should be free with your purchase. read more

They say maximum occupancy is 7 while they are just a bunch of lazy workers to take walk in and close their doors. I hope you guys close the buissness and all your employees lose the job. Remove the sign that shows maximum occupancy and stop saying things you won't honor. read more

This review had more to do with JITB Corporation than the location. JITB burgers are not that good but their sides (minus the fries) and extras are everything! Their egg rolls are better than most Chinese restaurants. So why would you take away the Country Scramble which is better than most fast food breakfast? The scramble was comparable to Denny's (not saying much for Denny's but saying alot for JITB). This is one item that needs to be definitely brought back. As far as customer service at this location, I find them to be nice and attentive. Trust me, I know bad cs. read more

This is the second time I've gone here and the food being poorly prepared. One time I thought maybe they just had an off day, the second time and I'm never going back again. Not to mention the woman who is taking your order has the lowest ability to listen. Here's the example: Me: Hi can I have the number 22 with Orange juice? Her: Do u want the 22 combo? Me: yes that's what a 22 is Her: what kind of drink? Me: ?? Orange juice. And can I also have a Breakfast jack combo with an Orange Juice. Her: a Breakfast jack, do u want the combo? Me: yes... With and orange juice Her: ok what kind of drink? Me: (Jesus) an orange juice. I get to the counter and she asked if I want any sauce. I say yes jelly and ketchup please. She puts three jelly's. That's all. I get home and take a bite into the sandwich and it taste undercooked. So I throw that bullshit away. I called and told them that the food is under cooked. The same lady answers and say "well come back" and hangs up. And that's why this post is going up. I hope less people go to this branch of Jack N the box as the quality has fallen off dramatically over a couple months. I'll never go back to that location and I'd suggest u don't either. Food Sucks, Service Sucks, what's the point? read more

Great service, friendly staff. They are quick and food is fresh. Went during lunch rush and they had me in n out and my order was correct.

I love Jack In The Box hardly ever have I ever encountered a problem, however this particular location has to change the attitude! I understand it's a school zone that includes high schools middle schools and elementary. I get that kids can be rowdy so you have to keep your restaurants safe . I can also imagine the chaos between 2:30-4:30 when all the kids are out of school . I know you have a rule that you won't let anyone use the restrooms unless they are a paying customer , that's awesome . So I am a paying customer that needed to use this particulars locations bathroom before I place my order but my husband was in line to order our food while I had an urgency so I asked the manager to please buzz the door to which he answered me to wait so I go to wait in the hall (where the bathroom is at ) waiting while I had to do the pee per dance . So he never buzzed I go to ask him again he said yes walked away and still no buzz so I wait almost unable hold it I wait some other people are trying to use the bathroom and are waiting, so one last time I go but I'm mad now because at this point I'm already desperate so I say to the man ,how many times do I have ask you to open the bathroom ( clean version ) so proceed to tell me it's for paying customer and he was to busy to push the button because he is taking someone's order that at this point happens to be my husband placing our order (yeah it took that long ) so I went of on him yes I did and proceeded to tell that's my husband you are taking an order from so he went and pressed the button on the wall next to him yes ladies and gentleman the wall next to him when I first asked him . So u guessed it I peed my pants literally I was on my lunch break so now I have to go home to shower and change and be late to my next patient . All because your man that was working there did not want to press the button! I could of chosen to eat anywhere but I chose Jack because it's my favorite! This location disappoints!!!!! The arrogant mans name starts with the letter M . Sorry Jack I the box but this is unacceptable read more

Food was alright I've had better tho. Would not recommend for anyone tho . Stag looked drained area wasn't cleaned and just a dead vibe

This place is a dump. I work near the location, and decided to order over drive-thru. I can't tell you how many times I've gone back to my office with a wrong order... Today was the last straw. Well, they made my sandwich with mayo. (Learned to finally check my order) I went inside and asked them to make it again. 10 minutes and 4 customers later... still no sandwich. I asked Enrique, the cashier if they were making it. He said that he's sorry, that they got swamped. I was shocked by his response. I asked for my money back. He said he would not. Eventually, the manger (who was very kind) gave me my money back. read more

The food was whatever just the same burger and fries... the tacos are still pretty good. HOWEVER, the customer service is awful! I know it's a Jack in the Box, so I can't expect much, but come on. I went to pick up some food for the family and was handed 4 bags of food, why did I only get a very minimal amount of sauce for all this food? I asked an employee if I could have 3 extra honey mustard sauces after looking in the bags and her reply was, it's in the bag. No kidding, I just looked and you saw me look and I'm asking for extra!! So then she gives an attitude and rolls her eyes and only gives me 2 extra and shuts the window! Seriously! I mean it's like pay is coming out of the employees paychecks if they hand out too much sauce!!! Ridiculous! read more

Food was fast - not the healthiest. The thing that had me stop in was the staff. Team is always friendly. read more

Jack in the Box - Burgers Near Me - Van Nuys, California

Always friendly pretty decent food and wait time is not bad. Plus its around the corner so I come a couuple times a month.

Horrible horrible service... ordered thru Postmates and was very specific to clarify I didn't want onions nor cheese and my order had extra onions... I drove back and the manager had the audacity to tell me no one had placed that order there and I'm showing her the receipt on the phone and she still refused to make my order again... how are you gona tell me that's not the store I ordered it from when you're looking at the receipt with the time and damn address matches your store!! read more

I want to say one of the friendlier Jack in the Box locations. They are usually quick when i'm in the drive through and I want to say thats a big thing for me because its means i'm in a hurry. They use to have a great Hot Mess burger but now they replaced it with another burger. Still good predictable safe food. Can't good wrong. read more

This is located is located near Birmingham High School so I've had my fair share of visits. Service varies depending on what time of the day you go or who is working. Some times I have a speedy easy drive thru experience and other times I have a long wait accompanied by a side of attitude. Food is pretty consistent - fried in a brown bag. I would not avoid this location but don't set your hopes too high. read more

Visited for the first time with my boyfriend and IT WAS AWFUL. The cashier was nice but the food was gross and overpriced. My rubbery, over-cooked grilled chicken was dripping in oil and had gristle bits all throughout. My boyfriend's chicken strips were tasteless and his grilled sandwich tasted only of pickles and vinegar. I swear I'm not picky, this food was really that bad. The nutritional values are also way off on the menu- in case you care about that. The cleanliness is lack luster, but I guess that's to be expected. For two people at $25 dollars you could have much better food options. read more

Ordered deli trio pannino. Menue showed salami, turkey, dressing and pickles. Got it home and found no dressing, no pickles and meat rolled up and shoved into bun with half of top of bun missing. Well, it's Jack in the box. Whoever put sandwich together did not care what they shoved out of the drive through window.1 read more

Great service.. very friendly staff.. From the manager taking my order to the young lady in front..jaseline ..such great vibes.. even offered a cup of water for my hot puppies.you guys are awsome..keep it up.. - victor from jack in the box #344 read more

I had a meeting to attend and was rushed to grab something quick to eat. I ordered what I usually order at other jack locations, #10. After this experience, I don't think I'll be ordering that order again. I took my first bite, it felt a bit weird, first I thought maybe because I had been chewing gum, I sipped on my drink, and took another bite, this bite made me gag and spit out my food. Chicken was NOT well cooked. Unfortunately I couldn't return for refund. Later yesterday afternoon I had the most painful stomach ache. Never again. read more

Jack in the Box - See the moist on the chicken - Burgers Near Me - Van Nuys, California

Bad service bad attitude when asking for Order starting from Management. Need to be more respectful with customers in the drive through window and the front desk read more

The shake machine was broken and it took over 30 minutes to get my order when me and my buddy were the only customers

Drive thru was ok, was medoum wait. The girl working at the window was prerty rude, i could hear her laughing while i pulled up to order. Nothing fantastic on the fast food, the usual jack in box. Service needs improvement. read more

See all

Not my normal Jack in the box but I do come here when I'm in the area but unfortunately I won't be coming back to this one ever. I ordered 2 ten piece nuggets, a chicken sandwich and some fries. I asked for 3 BBQ sauces and 1 ranch and was told by the employee he can give me the 3 bbq sauces for free but the ranch will cost me $.27 really I spent $18 in food and your going to charge me $.27 for a ranch. I know that there is a sign saying extra sauce cost extra but that's ridiculous no other location charges if I have that much food. read more

I went here this morning to pick up some breakfast. The guy working the drive through was very annoying! He was rushing me to order, talking fast, and just plain rude. I really wish these places would take a page from Chick-fil-a customer service handbook. read more

This is my local Jack in The Box - Awesome.....never have I been given a sub-par meal. Their food is ALWAYS fresh and the lettuce is green and looks exactly like the picture. The shakes are all awesome. The staff is really good. They are always very busy so there really isn't much time to socialize with conversation. They are hustling getting order ready and turn out Excellent food. Thank you for your consistency. read more

Terrible drive thru experience thanks to Janet. She was very short and rude through the speaker and could barely understand a word she said. When I asked for more than the 2 dipping sauces she gave me for my order of 4 sandwiches she smirked and said I needed to pay for them. So I told her to have a great day and left. Keep up there bad work Janet you're going places! read more

Ive given this place a couple of tries but its always failed me. I dont know why but everytime i eat their food i feel like throwing up afterwards. It doesnt taste like real meat, theyre definitely doing something wrong. Their iced coffee on the other hand is pretty good i have to say, but i wouldnt bother with the food. read more

The service here is "ok", but the food quality is not good. I've been a few times, and the burgers are not well made. They are lacking the signature flavors, as it seems like they are never assembled with the correct ratio of ingredients or cooked to spec. On those rare occasions when I need a fast food fix, I want it to taste like what they generate my craving for. Coming here always makes me regret it and I can't say I'll ever be returning. read more

My favorite thing to order off of the menu is the southwest chicken salad which tastes so good, and if I wanna be bad and feel guilty I order the curly fries with egg rolls read more

They literally take their sweet ass time if you walk in They definitely need to learn to work faster and focus on everyone's orders and not just the drive through orders read more

I stopped for a chef salad (no chicken) after work. The young man who took the order was very nice and the service was fast. Unfortunately, I received a sad salad. Some ice berg lettuce, 4 cucumber slices, a couple of tomatoes and some carrot slices. Definitely not worth $8. I'd add a picture but I can't figure out how. read more

Great customer service! They are always accommodating when it comes to asking for extra sauces, ketchup, etc. This is my favorite Jack in the Box. read more

I ordered a spicy chicken sandwich and when I got home I noticed they gave me a jumbo jack!!! Yuck... Gggrrrr!!!!

Food was great but manager or lady in grey after 7pm was so rude to my boyfriend and I. We paid for our food and noticed she was a little moody when taking our order but didn't think twice because we all have bad days. When my bf and I went to get our food for pick up, the lady kept staring at us rudely as if to dismiss us and judge as I was the one paying while staring at my bf. I have always had a great experience at this place. It's just the way this lady handled my order that was the problem. It was offensive and was not the experience I expect. read more

horrible service. worst people working here honestly needs to be shut down they didn't give a refund for a mistake they made they didn't even take the mistake into accountability. read more

I went with my friend to grab lunch, and he was pissed off when he saw his cheeseburger without cheese!! too bad we took the food to go so when he noticed we werent near the jack. so much for a cheese burger :( Now he hates this place and doesnt bother to stop by! read more

So they forgot to prepare our order . We waited for over 15 minutes after going in the drive through, to see that they forgot to make the food. If we didn't go in and ask we would've waited for over 30 minutes. read more

I went here and took the drive thru and was told to wait in the front. Then waited for 15 minutes for my food in the front and went in to find out they forgot about my order. Then I have to wait another 5 minutes to get my food. Then to find out that they gave me the wrong order. read more

Today I dealt with the Stupidest most ignorant dumbass Mgr named Elmer that Jack In The Box has working for them‼ So I placed an App order & my free Item did not go through; instead of assisting to resolve a customers issue he proceeds to fight & argue with me while I am sitting in the driveway; obvious lack of Customer Service skillsI called JIB there at Ph818.779.1350 asked to speak with Elmer; I kindly ask him for the District Mgrs name & number & in his broken English starts to berate & interrogate me as to why I need this number, I explained to him cause he did not know how to be a Mgr & resolve a customers issue, he did not give me the number, cursed me out in Spanish & Hung Up on me, I tried calling the number back a few times & they failed to answer the phone; they obviously have caller ID & continued to demonstrate their lack of Customer Service at this JIBUNACCEPTABLE; Elmer Ignorant Broken English speaking worthless Manager who lacks Customer Service at Van Nuys JIB corner of Balboa & Vanowen Van Nuys Ca read more