Horrible experience with THIS dealership. Within first month of buying pre-owned car, 3 major issues with vehicle. Sunroof switch was broken (I fixed for $30, they wanted $600!). OEM Lug nuts are faulty, and deform over time making them unremovable. There is a class action suit against this now. Finally, brakes were grinding within a week of buying. Jack Madden unwilling to do anything about the issues. I DID like my salesman Jason, very professional, very helpful. He is the only part about this entire chapter that was good. The repair department leaves much to be desired. Got the idea that the intake counter people have little to no knowledge of car function or repair. They failed to see why I would be upset about a sunroof switch repair estimate of almost $600 ($140 diagnostic cost, $300 switch ford price, then installation cost) on a car they just sold me. One bit of comedy, while diagnosing the sunroof, the front desk woman came to me to tell me that they stripped the lug nuts on my car and new lugs would cost $250! Funny part, is that they came to me on mistake - I said "Why the hell would you strip my lugnuts when I'm here for a sunroof diagnostic?" - "ahhh, ummmm, ummm.....". There is a class action suit against these faulty nuts. I bought my replacement (non-faulty) lugs online for $25. I was happy to pass that on to the gentleman that owned the car they were speaking about. Anyway, DO NOT GO TO JACK MADDEN. The workers are ok, but unwilling to take any fault for their product. On a larger scale, the policies in place for the workers are severely lacking. Always hated dealerships, and this one sums up just about everything bad about them. Glad I can fix many things myself. I just wonder how many people they are flat out robbing through their service department every day. read more

I had my car service to the tune of $5000 just under 3 weeks ago -one week later the issue I brought it in for was back and my check engine light came on. For the past two weeks I have been trying to have my 'guaranteed service' repaired again and to no avail. This is unacceptable and so disappointing. This is our family car and it has been quite a struggle these past two weeks. Where is your customer service. read more

I just purchased a 2020 Ford Raptor from Mark Diamond at Jack Madden Ford. It was by far the easiest and most pleasurable experience. Mark did an outstanding job making me feel comfortable during the process. I feel like I got a great deal and I was surprised with how easy it was to make the purchase. I highly recommend taking your business to Jack Madden Ford and make sure to ask for Mark. read more

This review is for the service center at Jack Madden Ford. Car was brought in for a scheduled appointment on Thursday am, they finally got around to it Friday afternoon. Long story short, spent $1500 to get to clean my own car out after they were done working on it. Whoever worked on car left all their lunch trash in it, as well as my interior seats pulled up and stuff thrown about. The mechanical work was fine but the "service" in service center is missing. read more

Worst customer service I've seen. They were extremely rude to my family member. Not sure if it had anything to with our ethnicity, but they did not seem to want to work with us and were even insulting in the end. I 100% do not recommend this dealership to anyone. read more

I brought my older but still in good shape Escort (inherited from my grandmother with 17k miles at 8 yrs old) in to have the transmission checked. One of their techs took it out for a test drive, plowed into the back of a truck, and totaled my car. The folks at Jack Madden offered to make me a "great deal" on a new car. Sadly, their idea of a "great deal" was still a whole lot more than the insurance payoff from my totaled car, and didn't really match my idea of a "great deal." read more

I would give this place 0 stars if I could. Bought a car from them previously. It ended up with endless problems from the paint peeling off all over the place to exhaust problems, etc etc. car never even made it over 100,000 miles. Went back recently looking for a new vehicle and the sales guy was a total prick. Sitting there acting like I was wasting his time and pressuring to just buy whatever car was just test driven so that I could be on my way. I will never buy from these guys again! I think it's hilarious part of a sales pitch is to "buy now so you don't have to deal with another salesman like me" fuck that! Off to find a salesman and dealership who act professional whether I decide to buy or not. when are these guys gonna understand its their job and it's the customer's right to buy what and when they are ready. read more

Awful experience shopping here. Salesman was not knowledgeable and kept pushing used cars when we were shopping for only new. Manager was terrible, not helpful, demeaning and flat out rude to my wife. This is the closest Ford dealer to our house. We will go to any other ford dealer further away to buy our new car. read more

I just purchased a brand new 2012 Ford Fusion from here and it was a great experience. I am kind of thrown off by all the negative reviews on here. Maybe things have changed because I have nothing but good things to say and had purchased a new car within an hour of walking in. I was even able to come back and pick the car up the same day. I was helped out by Gary Brigham who is an extremely knowledgable and funny guy that was great to deal with throughout the whole buying process. I never felt pressured to buy or add anything on. Gary helped me out by explaining the different models and options for the Fusion. He also made sure to setup the Ford Sync in the car with my phone and made sure I understood how to use it. He answered any and all of the questions I had during the process as well. I have to be honest, I definitely never thought I would ever by a Ford. However since I bought my Fusion I am glad I did every single time I drive it. I highly recommend the Fusion and if you are in the market for one I definitely recommend you go talk to Gary! read more

Customer left a 1star review being that the dealer messed around with him last min telling them the truck was going to be marked up $15k after running his credit and getting him approved, that's shady in itself, THEN the customer went back weeks later to look at another car and the manager tried to blackmail him saying that he wouldn't sell him a car unless he removed his 1star review, which was even more shady and scammy. To the manager : YOU are the reason car dealers get a bad name, I owned an auto dealership for 37 years and people like you made my job harder. Our dealership had 100's of 5stars because we took care of our people and treated them right and didn't use shady practices. Also just know your power over the customers you have held the last couples years with heavy markups are coming to an end, major bank repos are happening right now in record #s. Those repos will flood the auctions at super low prices and retail sales will soon come to a halt. So put your chapstick on because you will be kissing @ss very shortly again just like the old days just to make a sale. My dad who owned the dealership had a sang that you need to hear " remember in business you only get one reputation and you can't go buy another one." Have a great night ;) read more

After extensive research, I arrived at the 2011 Ford Fusion as my preferred choice for a new car. I then contacted several local dealerships to inquire on available inventory and price quote. On January 15, 2011, I went in to Jack Madden Ford. I test drove both an SEL V6 AWD and Sport AWD. After test driving the two cars, I was ready to buy the Sport assuming the price was right. At the beginning of the negotiations, I clearly stated to the salesman that I wanted to negotiate on total price. There would be nothing added on to the price other than sales tax and registration. After limited back and forth, we arrived at an agreed price. The trouble began when the salesman returned with the sales contract. In addition to the agreed price, there was a $275 documentation fee. I realize that documentation is a standard way for dealers to get additional money on the sale, and that is why I stated up front in negotiations that I wanted to negotiate on total price. I reminded the salesman of this and stated that would not be paying the additional $275. His response was that everyone pays it. When I responded that I would not, he responded that it was required by law. He of course could not cite a state or federal law requiring a documentation fee. After I stated this was a deal breaker, the sale price was reduced by $275 to offset the documentation fee. Despite the fact that we were not financing, my wife and I were kept waiting for well over an hour an a half for the finance manager to complete the deal. After several inquiries on how long we would be kept waiting, we told them the deal was off if the transaction was not concluded within five minutes. The sales manager then came over, we signed paperwork, and the deal was done. The next Saturday (Jan 22) I returned to take delivery of the car. After declining the add-ons from the finance manager (paint protection, etc.), all paperwork was signed and money changed hands. This was concluded about 20 minutes after arriving at the dealership. The salesman then told me the car was being prepped, and it would be ready in about a half hour. When I asked why this had not been completed on Friday, he responded that because it snowed, they could not do it and would have needed to reclean it anyway. The previous day's snow had ended, with the sun out, by 1:30. Forty five minutes later, I pressed the salesman on status. He agreed to take me over to where the car was being prepped so I could take delivery the minute it was ready. After waiting around there for about 30 minutes, he came out and informed me that they were unable to install the navigation system as it was in a locked office. I stated that this was unacceptable, and they needed to deliver the car complete as agreed and paid. After several calls with his manager, he informed me that they could not find anyone to unlock the office. I then stated that we were going back to the showroom, and I would meet with the General Manager. Upon meeting with the GM, I stated that he had three options: refund my money and cancel the deal, deliver the car complete as promised, or I would engage legal counsel. I met with him for about 20 minutes, during which he expressed his apologies and personal commitment to get the car ready for me. He stated that he had someone unlocking the office and the car would be ready in no more than half an hour. To conclude this too long story, the car was eventually ready almost an hour and a half later. From the time I arrived at the dealer that morning to the time I drove off in my new Fusion was over four hours. Dealing with Jack Madden was probably the most negative customer experience of my life. I will certainly never do business with them again, and would certainly recommend to anyone interested in a Ford that they find another dealer with which to do business. On the positive side, I am extremely happy with my 2011 Fusion Sport AWD. Ford is truly bringing the glory back to the Blue Oval. This is a great car and a lot of fun to drive. The Ford Sync is amazing technology. If you are in the market for a mid sized sedan, you should be considering the Fusion. read more

We bought a new Ford Explorer from Kevin this week, and could not be happier with the car and the experience. We were very specific on what we wanted and the price we wanted to pay. Kevin found us exactly what we were looking for at another dealer and worked hard to get it for us. The price discussions were very fair. We did our homework on price and availability and were very satisfied Kevin was great. He obviously put a lot of effort into getting the deal done in a way that met our needs A very positive experience read more

I understand that every thing takes time, but when I drop my car off especially early in the morning, you would expect a dealer to have your car done if they had it all day.. I took my Explorer in for an airbag light, you are the Ford Dealer and NONE of your cheap ass computer can not scan my car for an airbag???? REALLY??? It is a 2016 so it fairly new. i don't know what TECHS or Bullcrap mechanic they have at Jack Madden in NORWOOD..... but they SUCK. they don't know what they are doing over there. No phone or anything all dat until I went to get my car, what type of business is this? They suck over there at JM Ford in Norwood. read more

My experience at Jack Madden Ford was terrible. My salesman Robert is a "typical used car salesman". Even though I was looking at a new vehicle. He was rude, lied to me, made to feel foolish, and treated me disrespectfully. I discussed this with the General Sales Manager Sean...he said he'd look into it and call me back - he never bothered called me back. Beware...if you're not new car savvy...look elsewhere. This is a bait and switch dealership. I should have read all the negative one star reviews on YELP prior to speaking with these people. Do yourself a favor - scroll down and read all the one star reviews at this dealership. Apparently - this is common behavior. read more

THIS PLACE IS HORRIBLE!!! I brought my car in for service...which i had done one month before (paid $800) and when i came to pick my car up the second time it had a big ding in the side... they had no explanation for it and refused to fix it. The position and shape of the dent proves that someone knew about it...there is no way they didnt. read more

Had an appointment for first thing in the morning for routine maintenance of an oil change and an inspection sticker. After 45 minutes of waiting they informed me that they had no new oil filters and had to get some. Finally 2 hours and 15 minutes later the vehicle is ready. I left with no apology or any sense that they had cared. Definitely will not being returning there for further maintenance and probably will not be returning to but another vehicle at that dealership. Very very disappointed in the service. read more

We just got a new Ford 150 XL 2019 for our business. Awesome sales rep. Johnny Rodriguez helped us so much and even helped us to get a better trade in price. read more

After years in a luxury foreign car, went back to buying American, and a Ford. I was concerned because I had been spoiled with features. I am pleased to say the infomatics, sync and navigation in my Escape makes me very happy. I read the other reviews, and saw none of the pressure. Feel that I was respected, and that the sales person, Ken and Finance person Dylan were very helpful. Mr. Madden even came by and helped me make a deal. I am thrilled with my car buying experience. read more

Still waiting for the refund of a $500 deposit made back in september 2016 for a credit application that turned out not approved, despite being told a reimbursement would appear on my statement it never has, i honestly dont even feel like contacting these scammers anymore, its just amazing how a business can still survive in this age with such a nasty reputation and horrible customer service, their truck sales guy Leo kerivan is someone who clearly embodies the philosophy of how they run this business, have sent him 6 emails and left several voicemails regarding my deposit with no response at all since the credit application was denied, hard to believe they are still in business. read more

Two separate terrible experiences showing DISHONEST practices. First was similar to what I've seen in other yelp reviews. Drove to dealership to see a truck as advertised on website, only to be told actual price was $2,000 higher and that website pricing was a "mistake." Returned on another instance and after an hour of negotiating with both a Sales Associate and a Sales Manager, the Manager asked the question "what would it take to get the deal done?" I told them I needed to think on it. They then threw a number at me and I took it. He shook my hand and said "congratulations, you bought a beautiful truck." After filling out the credit app, their team was working on the P&S, the General Sales Manager told his Sales Manager, who has the authorization to negotiate price, to tell me he can't do the deal anymore and that the best they could do was the advertise price!!! The General Sales Manager didn't even come over to explain. This dealership is so deceitful and quite frankly lies about their deals. I will never do business with them and will advise everyone I know not to do business with them either! I'm sure I am not the first, but will also be writing to the Better Business Bureau. I have pictures of the incorrect advertised price online from the first instance as well as a text conversation from their internet department claiming the "mistake." I also have a picture of the deal in writing that they took back today. This dealership is unscrupulous and should not be trusted!!! If you are going to deal with them, WATCH OUT!!! read more

I was a customer of Jack Madden Ford for many years, drifted away for awhile to Rodman Ford, but came back to JMF and have been noticing quite a change in their customer service and repair quality, which have been greatly increased. My last repair was done to perfection and I was treated very kindly and professionally. Their waiting room upstairs is much improved from the old one, very comfy couches, a TV, vending, WiFi, work tables so you can work on your laptop/have a cup of coffee ... there's a coffee machine with free coffee as well. They are also opening up a new service center which they say will be operating in a couple of weeks. Prices are reasonable. They called and kept me updated on the status of the repair and were honest about what needed to be done without adding on any unnecessary extras. I'm glad I came back to JMF. Keep up the great work, everybody. Update 8/4/2018: They have built a new service center and it's well appointed. Customer service was excellent. read more

Follow up on this review. I went to Rodman Ford down the road from Madden and they fixed my truck in an hour. Called me and kept me informed. And spent time making sure I was taken care of. Goodbye forever Jack Madden Ford. Life's too short to waste three days waiting for you to get your act together. read more

Unprofessional place and should not be in buisiness. I would not recommend anyone going here it would be a waste of time. The one salesman that came out was very rude and did not want to sell a car from what I saw. There are plenty of dealers on the auto mile please AVOID going here. read more

Pleased with my original purchase experience, however, trying to cancel a service contract after selling the vehicle was another story. Went in 2.5 months ago and was asked to sign some forms and provide some documentation of the lien payoff and final odometer, which was easy enough. Was told I should see a check 6-8 weeks later. Today I call the 3rd party service provider and the cancellation was never initiated by Jack Madden. Seems they want to drag their feet since they are on the hook for the refund payout. read more

Let me start off by saying I love my truck! Ms. Lopez was outstanding! Everything else? Not so good. 1. After negotiating and signing, I found the truck listed on their website for $1,000 LESS the very next day. Their reason? Well, that depends on who you spoke to. The sales person said: It was a new guy who was supposed to remove the truck listing from the site, but instead posted the price. The Manager said: It was a system glitch that caused select vehicles to drop $1,000. Two different stories that both resulted in the same thing: The dealership telling me there was nothing they could or would do. 2. We were told to bring in the insurance checks for the down payment. My other half was not going to be in town, and we were told it would be okay for me to sign the checks over using my other halfs name. I mentioned that my signing over the checks would be forgery, and the manager implied it wasn't an issue. I did not forge his name. I waited until he returned from his business trip, and went to pick up the truck on Friday. 3. We arrange a time to pick up the truck on Friday. We get there. Hand the checks over. Then the manager comes over in his ever so polite manner, and says "These are 3rd party checks. We don't accept 3rd party checks." When we reminded him that he told us to bring the Metlife insurance checks, he said it was against policy, and he would never have told us to do that. The sales person chimed in that she told us to do that, which was true, but the manager also said it was okay and then the whole forgery conversation took place. He then asked us to just write a personal check, or put it on our credit card. My other half was upset and walked out to the car to cool down. When I was explaining why he was upset, the manager walked away from me in the middle of my sentence. This really upset me. We left. We had to decide if we wanted to continue the deal. This was turning out a disaster. I love the truck, and I was torn on cancelling the deal because I wanted it. We returned later that day with a check. 4. I left a message for Debbie Madden because I was worried that Ms. Lopez would be blamed and reprimanded for this situation. I requested Mrs. Madden return my call. She has yet to call me. So, overall, I would say Ms. Lopez is an excellent associate. The rest....extremely disappointing. We have two children who need cars in the near future, and we know for a fact we will not be returning to Jack Madden Ford. Nor will we recommend Jack Madden Ford to anyone. read more

I just wanted to write a review about how helpful jack madden was. They went above and beyond to help us out on our 2007 F150 - the truck was acting crazy and they ending up having it for almost 2 months it would start only when it wanted and t wasn't throwing any codes. They were finally able to figure out the issue and fix it and the truck runs perfectly now. We are so grateful they didn't just turn away the truck like other shops had. Frank the service advisor was amazing along with the Service Manager! Thank you jack madden! read more

Hi, for the ​service they do a decent job. However, for sales, we have to agree with all the comments about the dealership and bad sales practices. They are very aggressive and their process is in need of a complete overhaul for this day and age. When I provided just an email and wanted a quote by email they insisted that I come in and dug up my personal cell phone number (which I didn't provide) and sent multiple emails and text messages. We decided to visit for a President's Day sale to see what specials they offered. Then when we got there, no specials were evident and we were asked why we came in. The sales guy did take us for a Ford Explorer test drive, but the car just wasn't a match for us. He continued to sell us on a car even when we already said no thanks. He was basically pleading with us on "what it would take" to close the deal. This review rating is based on sales only. read more

I bought a car on Sept 24 2018picked it up 2 days later the dealership knew I needed 2 keys when I went to get car I had to wait in service first they said my plates were unreadable and then they couldn't put sticker on car as they had disconnected the Computer to make key . I went to a well known inspection Station in West Roxbury and they said my plates were fine but that the computer had to be driven100 miles to be reset as the disconnected it to make 2nd key so I had a reject sticker on car did not make me happy. I called dealer and complained was told what can we do to make you I said get me the weather -tech mats at your cost they had another company call me .The dealer said we will give you $50.00 off and reimburse you for inspection sticker I found mats cheaper on line I uploaded the receipts for sticker and mats still waiting for reimbursement .I have sent 2 E-Mails to salesman Lorenzo Fitzgerald and Sales manager Lester Goodson the last one on Sunday the 21th of Oct. still no check or response. Whats even funnier they gave me a coupon for a free oil change expires in a month what a joke. Please think before you go here for anything I should of went back to Baystate or Rodman Ford read more

Worst car buying experience I have ever had. They advertised a car in autotrader.com for a white Ford Focus and when we got there they said they made a mistake and the price would be at least $2,000. Çan you say bait and switch. The salesperson was so rude. DO NOT BUY A CAR HERE! We went to Imperial Ford instead. We got a great price and they were very nice. read more

I bought my car there in 2009 and didn't have a great experience. I got an excellent deal, but they employed all the normal used car salesman tactics. I had some issues with the car right away and it took several visits to fix. Fast forward to now I was on the automile anyways doing some car shopping for my husband and decided to stop in. I had looked at their inventory online a few days before and saw that nothing fit what I was looking for (admittedly a tall order). I thought it was worth a shot. I was upfront with the saleswoman as far as what I was looking for and she confirmed she didn't think anything was on the lot but brought me inside anyhow to look on the computer. They had nothing that suited my needs which was understandable. The salesperson then started the whole lease spiel. I politely said I don't think a lease is for us but she went on and tried to tell me a lease and buyout of the residual is cheaper than just buying a car. Nope. I'm sure there's exceptions to every rule, but usually that is the least economical way of owning a car. She then told me I would never find anything in my price range (not true there were two other models of cars I had found as possibilities) and asked what I was considering. When I told her the other models of cars she called it an "off brand" (what is that even?). Up until that point it was all the normal annoying sales tactics, but the kicker was when I repeated I wasn't interested in a lease she said "I have a customer coming in and am not attached to you in any way. Thank you good bye" I was floored. read more

An update to my last review, one of the few Ford dealerships that actually sticks by their word and gives you a hand. I needed tires because mine were almost bald and I had gotten a rejection sticker because of it. I called here and the service guy Allen not only got me a lower priced tire, but he told me to bring it in by 2:30pm on NEW YEARS EVE to get this done and re-inspected. They took care of the whole thing in 2 hours and I was back on the road. Plus they saved me a few hundred. I would highly recommend this place for the staff and the service! Great work and good people read more

BAIT AND SWITCH!! Drove all the way there for them to say they made a "mistake" on the price of the truck listed online. So unprofessional!! Stay away from this place! read more

I purchased a used vehicle for shipment to California. Not being onsite I requested that they specifically define this vehicle to being free of damage, and that all systems were working properly (they described the vehicle being in a small previous fender bender). After paying $1000+ to transfer the used vehicle to California, I found that their was significant damage to the under carrage which included the ac belt being frayed to pieced and wiring cobbled back together with black electrical tape. I sent photos and asked for a rational and reasonable compensation for a fix for this " un damaged vehicle". After 2 weeks of calls and emails, I recieved back from their sales manager after a conversation with the owner: Hi Zach, we are going to remain in the position that the repair will not fall under the Massachusetts used car lemon law. Anything associated with the air condition unit would not be considered a safety item. I have been reassured that you were aware of the accident that the auto check described. We described the vehicle to be fully functioning and working correctly. The problem was noticed Jason Arruda -sales manager email dated 1.15.13 The problem was noticed, but the customer ( me in this case) was not informed? Worse yet, the customer was told that this problem did not exist. Wow. Sometimes in business we need to suck it up and take a loss for our screwups. This is apparently not the MO of Jack Madden Ford. I would be VERY leery of any vehicle, especially used, that you buy here. read more

This dealership was a let-down compared to the service and showrooms of other dealers in the area. Upon walking into the main entrance it was quickly noted the lack of care given to the showroom. The main receptionist desk is long-over due for some repair, there's not plants or flowers to be seen, many of the sales people were talking from area to area by really loud voices. Meanwhile, the receptionist is stuffing her mouth with food, she and salesman chatting away in loud tones, there's no privacy when conducting business, it's an open lay-out. Come on Jack spend a little money..that place doesn't make a customer feel welcome....see what your competition is doing. Also, the employees smoke outside the main entrance...ugh! read more

I came in as a referral from a loyal Jack Madden customer, in particular, the excellent work that the service department has done. When it was time to trade in my old vehicle and get an upgrade, I decided to check out JM for a used SUV. I worked with a salesman named Al, who seemed friendly enough and told me he was fairly new to Ford vehicles. Everything seemed very on par with what I had been accustomed to when purchasing a vehicle at a dealership. Unfortunately, once I had agreed to purchase a vehicle and trade-in my vehicle, all hell broke loose. After six hours of negotiating the trade-in value of my vehicle as well as the cost of the new-to-me vehicle, we finally agreed upon a price. The finance guy then tried to quick-talk me into signing through paperwork that had multiple errors in it, including the price of the car and the value of my trade-in! They were trying to go back to the original trade-in value and, actually, charge me more for the new car! After I told them to fix the numbers before I signed it, the man smiled and walked away. A different financial guy came over to me at that point and dealt with the paperwork. I went to pick up the car the next day, and this is where the dealership's rating went right down the tubes. I was promised by the salesman, the used car general manager and the general manager that my gas tank would be filled and that they would do a full detail on the vehicle. I went to pick it up at the end of the day and the gas tank was on E and the car was filthy! After a quick walk around with the salesman, I also noticed that they SWITCHED THE CAR MATS ON MY VEHICLE! I went from a clean interior, to tons of colored spots all over the place. The dealership refused to do anything about it, saying that the stains were "there the whole time." I'm sorry, but I would have noticed a bright yellow stain that takes up the entire left side of the trunk. They also said that because THE DEALERSHIP DIDN'T MAKE ENOUGH MONEY OFF OF ME in the deal, that they were not going to help me. Are you serious? Now, about the detail that I was never given. After being promised that they would do the detail work the next day, and then the next day, and then the next day, I finally had enough. I called the general manager and demanded one, and finally got the issue resolved even though I had to constantly chase people around for an entire week. I've never had such a pleasant experience be completely ruined so quickly in my entire life. Not only have they lost myself and my family as a customer, they won't be receiving a dime from me at the service department either. If you're looking to purchase a used vehicle from Jack Madden, I would stay away at all costs. If you decide to venture down this dangerous path, make sure you are completely thorough and TRUST NO ONE. read more

[Note: Review is only for service center, not sales] Summary: Excellent staff and customer service, but replaced parts were left on my engine block... Pros: - Excellent staff. Everyone is courteous, knowledgable, and helpful. They don't get frustrated over not knowing the intricate parts of the car, and are more than happy to explain or clarify things. - Excellent customer service. Had to reschedule my appointment the day of due to miscommunication, and staff was more than willing to reschedule my appointment. - Service was done well, I definitely felt the difference in my car's performance after my service, which included tire rotation, tire balance, front end alignment, serpentine belt replacement, and transmission fluid checks. - Prices are fair and competitive for general repairs. Might be able to get cheaper prices at a local mechanic, but for quick repairs needed, the prices were good. That being said, the cons: - After my service, I smelled some subtle burning rubber from my vents. I opened the hood and found that the serpentine belt that was replaced was left right on the engine block which was hot and running, which I find to be very unacceptable. There was no damage done to the engine but if I didn't need to open the hood to change my oil I probably would've discovered this too late after causing other issues. - After my service, there were specs of oil around the hood of my car. While I don't mind a little oil since it's easy to wipe off, I wasn't too happy having to check my car and washing the areas that had oil on it. - Prior to my service, I made the appointment online. I was not told until I arrived there that I would need to leave my car there the entire day, which would've been nice to know prior to arriving, but this was an overall neutral experience because the customer service ameliorated the issue. read more

went in to look for a second car and deal with Al (sales guy). Nice guy, knowledgable and friendly. However, these sales guys seem to be under TREMENDOUS pressure to sell. When we said we were leaving to do our due diligence at another dealership, Al was definitely distressed. We ended up buying another brand of car at another dealership. I would buy from Al, but I don't think I would buy from this dealership. I have used their service department and it was decent. I think Ford could do itself a favor by having their employees where Ford polos instead of their own dress shirts and ties. read more

They hide everything from you and just trying to sell their cars. They will not tell you the truth if the car has any problem. So, please check and test the car as much as you can even if the car is certified. Take your time, check the body, paint, seats ... inch by inch. Bring an expert, check the engine very carefully. Ask them for the checkpoints that they have done on the car to certify it. Go and check them, for example, if they say they have changed the wiper blades, go and see the the factory date on the wiper blades, if the date is for two years ago, so they are lying to you. Go and check the oil, pull out the dip stick and wipe it off on a clean rag to make sure it is a fresh oil. I know it is hard to do all those stuffs. That is the reason that I am giving them 1 star, They are not trustable. After you purchase your car, they will not take any responsibility of any defects or problems that your car may have. Do not TRUST on them. Their service shop is even worse. read more

I lost my keys to my car. I needed new keys and called the service department for assistance. They transferred me over to the parts department where I spoke to someone who told me that I needed my registration to have keys made. I told him that I would come up with the registration. I had a tow truck come and open the car for me so I could get the registration out. I got a ride up to Jack Madden Ford where a parts employee told me that I needed to have the truck towed up there. I told him that wasn't what I was told and he said, "Well regardless you need the car towed." I wouldn't be that upset except that the first guy told me all I needed was the registration and an I.D. I also had a tow truck there would have used it for a tow. Then he told me that the reprograming would be $100 and each key was $25. I was expecting something like that, so who cares. I was turned off by the bad information i check with Muzi ford and they said the programing would cost $75 and an additional $25 for a second key. Saving me $50 dollars. Beware of Jack Madden Ford! read more

This is a second review first was delete for some reason. Three time in for over heating..service in 6 weeks..third time they claimed the motor was fine. even through they had two codes showing that the motor was overheating and it was over heating when it pulled in and we show them.So now it is at different dealer and the motor is being pulled apart. Most likely ford will be replacing engine due to losing the anti freeze into motors cylinders, Great job jack maddens mechanical crew. 20,000 miles on a 2013 ford focus.. . read more