I called their service dept when every warning light in my 8 year old CrossTrek went off this morning and I smelt oil. Obtained appointment within 4 hours but was also told I could come in immediately. Service technician had grief counselor skills. My Subie was not worth repairing. I was in a new car within 2 hours, and most of the delay was me figuring out what I wanted to buy. read more

I went in for a recall. Clay Subaru installed the new parts, but gave me a laundry list of fictional problems. They told me it would cost $2500. I brought the car to real mechanics and found out they were lying. They created mechanical problems after a recall. They wanted to charge me for something that they messed up. Again, I had a real mechanic adjust everything for next to nothing. Clay Subaru has an impressive waiting area. You can eat Hoodsies and drink expressos while they rob you blind. You can't actually talk to a mechanic. There is a customer service guy who talks with a man behind a closed door. That is how they communicate with the customer. It's very shady. This place should be investigated by the FTC. I encourage those who had a similar experience to report them. https://reportfraud.ftc.gov. If enough people speak out, they will be prosecuted. I love my Subaru and think highly of the brand. It's disgusting and sad that Subaru dealerships are so corrupt and predatory. read more

This is a challenging review for me to write as we got the car we wanted at a good price, a great interest rate; but the process was arduous. This was my daughter's first new car and the salesperson Matt was warm, helpful and very kind to her. She started with a Certified Pre-Owned car and she realized for a bit more she could own a new car. Here's where it got harder. Also this was done mostly via text as she was working and needed a car asap, as her's was nearly dead. She wanted a blue car and Matt and his manager kept showing a white one. She was promised a lower interest rate by the sales manager and Matt presented a higher one. She did after much back and forth get the blue car at the agreed upon interest rate. We asked for a written total cost and thought we were done. We go to buy the car and the last manager adds more charges to the bill. Nothing large but it felt unfair and we were exhausted, so let it go. The purchase ended well. Would we buy from Clay again, yes! Why because in the end we bought the car we wanted at a great price. The process should have been smoother and more equitable but this was the best car buying experience ever! If you want to buy a Subaru come here. read more

Typical experience to be expected. Was everything one would expect from an old world car dealership. Elon would never pull this stuff at Tesla read more

Went to them thru Costco Auto buying , was giving a quote only only 250.00 dollars lower than discounted price on their website ! Is this a joke ? Goodbye Costco! Went to Mastria got a better deal , better car, better service .Will not be renewing my membership after this farce read more

photos just now New I had the best experience with Clay Subaru and especially Amanda Malloch. After a terrible experience with a Honda dealer near me I approached Clay with some skepticism. But they gave us a price before we came in and stuck to it. They were friendly and efficient. We test drove the car yesterday and have it in our possession today. Amanda walked us through everything and even paired our phones for us! Their showroom is bright and cheerful and their waiting room is lovely and full of treats. 100% recommend read more

I visited Clay Subaru, Norwood MA, on March 4th, 2024 to replace battery and fix some problems in communications my cell phone with car audio system. The service adviser, Phillip Geller, was very friendly, experienced and accurate in time. All my problems were solved less than one hour and I am very pleased with such excellent service and reasonable price with discount for seniors. Thank you , Phillip and Subaru service staff. Gherman Wiederschain, Boston MA read more

The back to back incompetence of the service department, over the course of the last 3 months, single handedly ruined not only my car but also my desire to ever own a Subaru again. I drive a 2011 Subaru Outback. In September - I took the car in for a 90k mile check up. Here, they changed the oil, rotated the ties, tightened bolts etc. and most importantly performed a brake fluid service & checked all bulbs for proper operation (they specifically said one was installed incorrectly & fixed). We also replaced the serpentine belt & idler pulley per their recommendation. We spent about $1.2K. After receiving the car back, it drove "differently" but I assumed they did their job and "different" = "good". Then, the brakes started malfunctioning and I needed to push the brakes all the way to the floor to get them to engage. November - I took the car back to get the brakes checked. I took the car back specifically because I heard ABS components are sensitive to moisture and a brake fluid service, when done improperly, can mess with the unit. Lo and behold the unit was broken. On top of that, they had "discovered" more work that needed to be done - to the sum of $4.5K. This is coincidentally more than the trade-in value for the car that they offered me next. Initially they quoted me $2.2k to fix the ABS alone and it would take 4-5 MONTHS because the part was back-ordered. To say my jaw hit the floor was an understatement, especially since I was JUST in to have the car serviced. I was not having any issues prior to service & brought it in as a check up. So, I called my brother who is a mechanic to check their work. Not only was the part NOT back ordered 4-5 months and NOT over $2k in repairs, but he could determine the part was in MA and the issue could be repaired in 24-48 hours for ~$1.5K. Also, the additional $2K worth of repairs recommended were not essential, but perhaps worth doing ~1 year from now. When I confronted them, I received what equated to an "Oops, sorry." They then corrected the proposed scope of work & fixed the ABS Unit, in ~1 day. I thought the issues were over. However, when I was driving home after picking up the car NONE of the headlights worked. It's November & it gets dark at 4:30pm. I had to return AGAIN to have the car repaired. Their diagnosis was that "both bulbs simultaneously blew". I have never in my life seen someone blow both their headlights at the exact same time AND immediately after being serviced by the dealership. Given my experience, I would not trust this dealership to repair your car. If you come here, you will have more issues than you arrived with AND will be charged more than the repairs are actually worth. The only consolation in this entire experience was that they were fair in cost when it came time to fix their mistakes - which I can only assume is cheaper than the liability they carry had I crashed my car driving in the dark (with my 1.5 year old and 3 month in it) due to their "repair" work. I am leaving this review the first week in December. Should any additional "surprises" reveal themselves in the course of the next few weeks, I will update this review. Wish me luck. read more

Went in for to check the Crosstrek. Had an appointment for 430. Got in 425. They called a salesman to help me and he was very friendly. Answered my questions and they gave me the car for a test drive. When I came back they had to call him back and I waited 5 minutes. When we sat down to go through the numbers he had some info but not all of it. Most of the questions were to be answered by the manager. He also asked me if I would what it would take to buy that day. Well I told him I was comparing with other cats and dealers and i had to see what they would offer and how the car was to decide so I wouldn't buy that day but I wanted to know so the details, document fees, plates, etc. He answered most of those but you could tell that he had already lost interest since I want going to buy that day. That is a thing that really bothers me at dealerships.. They don't put in as much or any effort when they know you won't be buying that day. If they did, if have a reason to go back and but from them and then later recommend them to friends. Then the salesman left cause he said he was dealing with a someone who had bought another car, while I waited 20 minutes alone for the manager to do an appraisal for my trade in. Finally they called me to the front desk and the manager never came to talk to me. They told me the appraisal which was 3000 below the average kbb value for my car with it's low mileage and for only being 5 years old. I told them that was a very low offer.. Especially since 5 years ago when I got the Jeep, they gave me above blue book max for my previous trade in, which had a lot more miles than this and actually a damaged rear bumper (not just scratches) and I said this cause there are scratches on my current bumper that the person at the desk said would cost them 300 to fix.. And I said yeah..300 not 3000. And still that makes it a very low offer even if they offer the average. He also told me there were two models of the hybrid Crosstrek and asked which one I wanted. Well I didn't notice on their website that there are two models and the salesman never told me this. Generally I can't say this was a great experience because I went in with an appointment and had to wait alone for a long time and also saw the loss of interest because I wouldn't buy that day. Even the manager never came to talk numbers with me. I am disappointed because I really wanted clay Subaru to be my dealer since I live in Norwood. Now I'll just have to check other Subaru dealerships. read more

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Nothing but a great all around experience. We bought our car during COVID, and they took amazing precautions and car to deliver it to us at home. Getting in touch with customer service was quick and easy when we had questions. I love going to get my car serviced there. With an appointment, my scheduled service is completed in an hour. Free wifi and lots of tables to get work done. Everyone is friendly and there wasn't anyone pushing me to get any unnecessary service work done. read more

I simply can't recommend this place enough! As a young adult who was looking to purchase my very first car (A 2017 VW Golf), I felt very nervous going in. However, Matt and Edward were absolutely wonderful. They were both patient, attentive, non-pressuring, and made the entire experience fantastic. Matt checked in with me every step of the way to keep me updated on what was going on and even delivered my car all the way up to New Hampshire for me. I seriously couldn't have asked for a better team to make the entire process so smooth and stress-free. I truly felt valued here. The drive down to Clay Subaru was absolutely worth it. I'm so glad I went here as they went above and beyond for me. I will recommend this place to anyone looking to purchase a car. Thank you again for everything! read more

I've been servicing my vehicle here for at least three years and they continually make my life easy. They do everything in their power to assist me with my hectic schedule, in scheduling appointments and offering me loaner vehicles. And the important thing is that my older model Forrester runs like a much younger car. It's a 2016 and it still feels great. I intend to keep it on the road for as long as I can. I highly recommend their service department and will continue to do business with them as long as I own a Subaru. read more

I request a quote through Costco auto program. Costco asked the cooperated dealer to make a quote starting at the invoice price. The national invoice price for Crosstrek limited is 29300 on the invoice pricing web but Clay Subaru start it at 32000+ If you don't want to waste your money, just pick other dealers. read more

I purchased a 2020 Outback from Clay, and it was the best car dealership experience I have had in 40 years. Easy to work with, no-pressure selling or "used car dealer" tactics. Follow up service was excellent - friendly, helpful staff. Recently, we had to work through a complicated issue with the car, and the manager really came through to find a solution that worked for me and resolved the issue. It was an above and beyond level of service. Top notch customer service! read more

Just love this place !! Went in bc I thought something was wrong and Tommy the service manager went for a ride with a computer hooked up to my car to double check everything . He was very patient and never made me feel like I was wasting his time . Ty clay and Tommy , never disappoints !! read more

Our purchasing experience was excellent. Everyone who helped us from the sale staff to management were professional, helpful and accommodating. read more

Today I took my 2021 cross track in for my 3rd oil change. Also, my tire pressure light has been coming on for a while now I wanted to see if they could figure out what was wrong with it. The end of the story is : " they told me I had repaired my front tire already and there's a leak around the plug where they fixed the tire." The problem was I never fixed my tire. I never had an issue with it. I am the only driver of the car. There's only two explanations when they sold me my new car in New Hampshire. It came with a plug in the tire or it was changed when I had my oil change done at the Subaru dealer. ( which is really strange and probably does not make much sense either) whatever happened to my tire.... they took really good care of me because I am on a budget and there was no explanation how that happened!!! Thanks again! read more

Great service, always in and out. Great dealer if you're not into DIY mechanic type stuff.

I had the most awesome truck buying experience. Amanda was awesome guiding me through the sales process and getting me into a 2018 Chevy Silverado! Michelle was equally awesome helping me through the business process!! Everyone there is friendly and eager to help you as soon as you walk in the door!! Sincerely, Jeff Tripp read more

Clay Subaru - 2018 Chevy Silverado Z71 - Auto Repair Near Me - Norwood, Massachusetts

WARNING: If you buy a 2022 or newer Subaru in the state of MA, all Starlink services INCLUDING APP REMOTE START will be forever disabled on your vehicle. The salespeople might not even tell you these features are not available to you when you buy or lease a Subaru vehicle in MA. Subaru has decided they refuse to comply with MA's new right-to-repair law and are disabling these features permanently in all vehicles sold or leased in the state. BUY OR LEASE YOUR SUBARU IN NEW HAMPSHIRE, RHODE ISLAND, OR ELSEWHERE INSTEAD until Subaru fixes this. read more

Clay Subaru now intends to charge $90 to reset the TPMS light on my 2011 Subaru Forester after doing it free as a courtesy previously. I decided that it is more cost effective to cut a small piece of black electrical tape and place it over the light (which comes on every time the tires are switched from winter to summer or vice versa). I have now placed the black electrical tape over the offending light - problem solved. I don't really understand the need to charge for this - it takes the technician all of five minutes to reset the TPMS with their machine. Because Subaru used a proprietary TPMS in 2011 a regular tire shop cannot reset the light. read more

My car was towed to the Clay Subaru dealership for service. Overnight my car was broken into. I was never contacted by the dealership but the police. Patrick lied about what the police officer said as confirmed by the officer. Patrick was very unprofessional and condescending. He couldn't even provide me with his full name after being asked multiple times. I had to resort to the Clay Subaru website to find the employees name. Horrible customer service. Patrick conducts himself as if he is a child. They have zero cameras on their lot. Another employee stated "cars get broken into all the time". Im unsure how that is an acceptable response from a certified dealership. Patrick has no issues talking tough and hiding behind his desk. Smirking throughout the whole interaction. You know what they say about Karma. read more

I have a low mileage 2016 Crosstrek and with stay-at-home, the battery drained completely and needed a replacement (a drive for an hour charge didn't work). I called and was given an estimate and explanation of the testing procedure and a quote for a new battery. The shop did a great job with sanitizing my car before heading into the garage, and everyone had masks and stayed 6 feet apart from each other. The waiting room was clean and customers also followed the safety guidelines. The service staff were all professional. I'm very satisfied with the repair, and charges were less than expected, and we will be back for future service. read more

Clay Subaru - Auto Repair Near Me - Norwood, Massachusetts

I was out looking for the Honda I wanted and had trouble dealing with many dealerships that didn't help me with my search. When I came across Clay Subaru, I wanted to test my luck and see if they had the service I sought. Immediately when I stepped through the door, I was greeted by Bethann who had the brightest personality. I want to say that our whole process of purchasing a car was terrific through the care of Bethann. I was treated with exceptional service and outstanding customer support. I would highly recommend this dealership, but specifically Bethann for helping me with my stress through this whole process! read more

Was having transition issues and I travel for work, so I need my car fixed ASAP. Only reason I didn't give 5 stars was because I was told the day before (by the service department) that my car could be dropped off, but wouldn't be looked at for at least a week (which was totally incorrect). Called yesterday evening because I made an appointment at another dealership for next week, but they were 30min away (instead of Clay which is 5 min away). The woman told me the service center was closed, but I could come first thing the next morning and they would look at my car right away. I thought that was odd given what I was told by the guy in the service department earlier that day, but I figured, what the heck why not? Showed up first thing, they took my car and assessed the situation. Luckily my warrantee covered everything! Needless to say, AMAZING CUSTOMER SERVICE, and I already have my car back the same day! Definitely going back for any service needed in the future. Glad I called back after being told they couldn't look at the car until the following week, or I never would have had this experience! read more

My Subaru Impreza didn't even have a recall, but I called Clay and told them the problem and they said they knew this had been a problem with some cars. They told me to bring the car in the next day and they fixed it for FREE. They could not have been any nicer and they were very efficient and thoroughly explained the problem to me and what they did. Two years ago in July, I got a recall on the same car and I called Metro West where I bought the car. The recall indicated that the problem was serious and should be fixed right away. Metro told me they could give me an appt. in Jan--6 mos. in the future, but in Nov. if I agreed to an oil change. I called Clay and had never been there before and they asked me when I would like to go in and get it fixed. I set up an appt for the next day. I will definitely purchase my next Subaru at Clay's--definitely not Metro West. read more

I was looking for a jeep wrangler for my daughter and stumbled upon a this beautiful wrangler at clay suburu. 2106 with low mileage and well maintained. Met with amanda, she was preoccupied and when asked to negotiate the price she snapped at the request, delivered her memorized lines, with an aggravated affect, and stated that the price is the price, i asked for the sales manager and he too was aloof, rambled about people not wanting to do the old way of things, haggling for a negotiated price. i bought the wrangler for my daughter and she too stated that other dealers were at least cordial and engaging. We got a really nice jeep, got 280.00 off the price. lol, that's why I'm in healthcare not car sales. finance guy ed was the best! Sales rep, Matt, met him on the way out very nice young man. read more

Cheers to the folks at Clay Subaru for disgnosing the cause of my check engine light (and VDC, ABS, Hill Assist, and AT Oil Temp lights) for my 2013 Impreza with 112k miles -- and proactive willingness to replace the valve body under warranty. They also loaned me a courtesy car for three days. Above and beyond customer service! I now know where I'll return for scheduled maintenance. read more

Subaru is not taking responsibility for a dangerous design defect with hood latch on my 2007 B9 Tribeca, hood popped up on highway smashing my windshield & warping my hood. Could have KILLED me! But Subaru doesn't give a rat's ass about safety.Recall done here a couple of years ago but now hood is inoperable again. They claim it's not repairable under recall warranty because hood is warped. Well, dudes, hood is warped because of your negligence. Maybe time to call in The lawyers? read more

Edwin Hernandez is the best service manager I have ever worked with, and I've purchased over 20 cars in my life. My girlfriend had a catastrophic failure of her Subaru engine, out of warranty. After calling so many dealerships and trying to get someone to help with the situation, Edwin stepped up and really delivered. The process was lengthy due to communication issues with Subaru Corporate, but Edwin stayed on top of it the entire time. Edwin and other Clay employees used their own goodwill to help us out of a tough spot. We didn't even buy the car here!!! Thanks so much Edwin read more

I've had nothing but great experiences at Clay after becoming apart of the Subaru family in 2016. I love my cross trek. Clay service has been fair and honest, I have only been to the dealership for maintenance and parts. I highly recommend seeing Amanda Fournier for service on your Subaru. She is extremely polite, honest and straightforward with the work that your car may need. Subaru's definitely hold their value over time which you should know, seeing as a lot of older models are still on the roads today. I highly recommend taking a trip down there if you're in the search for an all around great vehicle. They also offer shuttles (at least pre-Covid) if you need to drop your car off. Al is the man! He's usually the guy that shuttles me to work whenever I get my car worked on. Really nice crew down there! read more

We were looking around for a specific used Subaru model, a 2015, that I knew would be priced between $17000 and $19000 (I did not mention this range because I knew not mentioning it would put me in a better negotiating position later). The person I spoke with at Clay Subaru suggested a one-year newer model, a 2016, with only 2000 miles on it and lots of features we didn't want, priced at $24,991. I responded that we weren't interested. The salesperson responded by email "Would you consider it for $17,900?". I figured there had to be something wrong with the car but it was worth a look anyway. We decided to stop by and take a look. The car had 20,000 miles on it, not 2,000, but otherwise didn't seem to have problems. I decided that the extra features wouldn't bother us, the car had one additional safety feature I liked, and the fact that there was one year of the original warranty remaining was a big plus, so I told them I'd like to buy it. At that point, they told me that they wouldn't honor the price I had been sent and they offered me a 2015 model with more miles on it for $18,991, more than $1000 more than they had told me I could buy the 2016 for. Car dealers in general have reputations for not telling the truth. But I've never seen a dealer or salesperson act like this before. I would never buy a car from these people. read more

I cannot recommend Clay Subaru, despite their claim of complete customer satisfaction. I experienced an abrupt episode of surging and loss of power on the highway and pulled over to the breakdown lane to have vehicle towed to Clay Subaru for diagnostic service ($155). Various indicator lights were flashing on the dashboard. The Clay Service Diagnostic was failed battery and failed fuel pump for a combined cost of more than $1200. I opted to have the vehicle towed to my local (non-Subaru) mechanic, where it was found that the vehicle had simply run out of fuel and no replacement parts were necessary. I brought the vehicle to Clay Subaru because of their presumed service expertise with Subaru. My experience shows that no serious diagnostic effort was made despite a high diagnostic service fee. I am happy that I avoided an unnecessary $1200 expense, but have no faith in the service department at Clay Subaru. This contrasts with my positive experience (separate unrelated issue) with Metrowest Subaru in Natick. read more

I just bought a new Outback and Joe Caporizzo was the salesperson who helped me and I can't recommend him enough. He was super low pressure, and remained engaged with me the 6 weeks I waited for the car to be delivered. There was never a moment I didn't know the status of the car's delivery process. The best part was he spent over an hour going over the vehicle with me, showing me all the features and walking me through the tech. I bought this car to replace my 2015 Outback (which I purchased at a different dealership) and he showed me features I had in my old car but never knew. Joe and Clay have a customer for life. read more

Let me say, my opinion of car dealerships has never been high, and it was worsened last summer when Wakefield Subaru, the dealership from which we had purchased three new Imprezas over the last ten years, enticed me into the showroom with an entirely fraudulent, advertised price. But Clay Subaru has restored my faith! Interested in taking advantage of the manufacturer's offer of 0% financing for 63 months, I used Kelley Blue Book's Instant Cash Offer to find out what dealers would be willing to pay the estimated trade-in value on our 2016 Impreza. Within hours, I had a call from Bethann Monegro of Clay, who assured me that they would, pending appraisal, not only to be willing to pay the estimated price on our current Impreza, but would also set up a contact-less transaction, which was necessary because both my wife and I are at extremely high risk of a tragic outcome should we contract the covid-19 virus. Everyone at Clay was as good as Ms. Monegro's word; and more than that, despite the fact that I was willing to pay the MSRP on the new, 2020 Impreza, they quoted a price some $1,400. lower; and their offer on our trade-in was, after appraisal, still very close to the Kelley estimate. Matt Lidonni, our dealer's representative, came to our house to appraise our 2016 Impreza, always wearing mask, gloves and keeping a careful distance from either my wife and I. He adhered to this necessary distancing procedure throughout, bringing the new car to our house, taking back the old one with him, and at all times being sensitive to our need to stay at a safe distance. He told me his father, the GM of Clay, arrived every morning 5:30 AM at the showroom, so to daily use a backback disinfectant device to wipe down every surface to guarantee the safety of employees and customers alike. Lastly, as the manufacturer's financing program was coming to an end on 6/30, the car we had chosen was unfortunately still in transit, threatening the financing option as it had to be booked as a sale that day to qualify. Matt and his sales manager spent hours that day, finding the exact same model and color at another dealership and arranging to have it transferred to Clay so that we got our 0% financing.. All in all, between Clay's super low price and the financing, we saved thousands of dollars on the purchase. Let me end by mentioning Inam Islam, the business manager for gently pointing out, despite my statement that I didn't want any add-ons in the deal, that Subaru's Platinum Maintenance option would save us an additional thousand dollars over three years, and could be added to the 0% financing deal. Thank you Clay, and all of your professionals for turning what is too often a contentious, aggressive sales experience into the sort of smooth and enjoyable process that should accompany such a large purchase. From now on, all of us in our extended family will be going to Clay for all of our automobile needs: we recommend this dealer enthusiastically! read more

I just brought my outback back from service (done in 2.5 hours) and I was worried about a brake line leak. They checked the brake line, did a service and washed my car- which included tire shine, vacuuming the inside and washing the mats. That was a serious surprise! Thank you for doing such a good job. read more

I went here to get a recall issue fixed. I have a 2015 Subaru Forester and the trunk lid had some issue with the stabilizer. They fixed the issue but while doing so put the car up to do some checking. I have a customer set up. They did something to make my car start shaking at certain speeds. Needless to say, they came out and warned me of the shaking the car makes at certain speeds but before coming here my car didn't shake at all. I know Clay Subaru did something to my car and they put it up on the ramp without permission. read more

My parents and my aunt both bought the suburu Forrester two weeks ago. The original sales rep didn't go through the logistics of the car with them. Couldn't figure out how to set the clock- whichI heard can be confusing with the Forrester. I had to take them back to the dealership and saw Tony. He was so friendly and helpful. Went over everything (since it was the first time they had a car with a gps and all the bells and whistles). If you're looking you buy a suburu from this dealership, ask for Tony. read more

I was so impressed by Rosa Gonzalez and the service team. She resolved my issue with great professionalism and in a short time frame. I go to Clay Subaru since I get exceptional service. Thanks Rosa! read more

I was treated as an after thought. They didn't replace the O2 sensor before I left the lot and the engine light came on. I gave it back and asked them to get it inspected. They held on to it for two weeks and hardly kept me informed. They wouldn't go out of their way to meet me to swap the loaner vehicle they gave me and made me come down from Winthrop to Norwood five times (teo times to finish paperwork, once to pick up my car the first time, once to give it back and get the loaner vehicle and then to finally to give back the loaner and pick up my car). Then when I finally got it they did not put any gas in and and it was not inspected so I had to do that myself. They were hardly apologetic. Any time I was told they'd get back to me throughout the process was I was the one to break the silence. This was hands down the worst customer service experience I have ever seen. read more