I will start by saying that the people that work at CarMax O'Fallon Illinois did the best they…read morecould. Their corporate office has some of the WORST service I have ever seen. Do not finance your taxes and license with them!! If it's not the right amount, the State will not take their check. Good luck getting a refund if you have to pay it out of pocket! We are entering our 3rd month without a refund! No one seems to know anything on all levels. We have purchased cars from CarMax in the past. I don't see that happening I'm the future. Love my car!! Hate their service at corporate level!!!!!

Amazing car dealership. I worked at a competitor dealership before so I know a good car place when…read moreI see it. Great customer service and they had a great inventory of vehicles in the class I was looking for. I will definately buy my cars from this dealership from now on.

I have brought four of my BMWs to Newbold for service over the last 10 years, and the service…read moredepartment has always been outstanding. Recently, I had the opportunity to trade in a vehicle for a pre-owned X1. Patrick and Ben were amazing and provided a deal that I am very happy with. Thank you, Wayne

Great dealership and an easy location to get to right off the highway…read more It is a smaller dealership with a lot to offer. I say smaller because sometimes the larger dealerships are overwhelming, but they did not have that feeling. The staff members were all nice and did not pressure you. I offered drinks beverages anything while you waited.

First off, Sales dept is great! Service dept not so much. A number of years ago we took our car…read morebecause the air-conditioning wasn't working. It took three different appointments to figure that out our problem. Next we had a fluid leak It took three appointments to locate and fix the problem. On the second appointment, they changed out the radiator, which probably wasn't bad. Then I had an electrical problem with my truck took it in twice. They couldn't figure it out so I went somewhere else. Recently we took our car in for an oil leak. It took them two days to figure out what was leaking...some oil valve. They changed it, we drive it home and the low oil pressure light cane on, We were down 2 quarts of oil; one would think that if you're doing something about an oil leak , you would check the oil before you give it back to the customer.

Mike in finance was AMAZING & Mike the salesman. Great…read moreexperience. Quick. Allowed me to search and drive without trying to force me to buy. They were able to answer every question. They were patient. And knowledgeable. Mike in finance really did amazing especially with finding the lowest interest rate & communicating flexible. He wants you to save money and get the best interest rates and deals. I appreciated that so much!

Contacted them on a Friday afternoon to see if they had a Rav 4 PHEV as nobody had them or any Rav…read more4.They confirmed they had one so I said I would be there in an hour. Met Phil who was assigned as my salesman and he was very helpful and not high pressure. Phil is way too busy selling a bunch of cars to be high pressure. Went and test drove it (nobody has a new one to even test drive), and liked it. Went back first thing on Saturday morning to buy. They offered a below sticker price and a high KBB trade in value for my trade in. Considering everyone else was selling inbound cars sight unseen or adding you to the waitlist for a Rav 4, I was pretty happy. Loving the plug in hybrid Rav 4 so far. My only complaint would be that Cody's (finance guy) demeanor immediately went cold the second that we wouldn't buy any of the extended warranties. Always the same story at every car dealer. Not sure why the finance guys are so bad.

If you want a low key, hassle free car buying experience you should go to Newbold Toyota. Phil is…read morefriendly, helpful and willing to work with you! Showroom is bright and clean.

We found it was in the area while visiting and just had to stop in. I had been shopping their…read morewebsite for a while and had no idea we were so close. It was a great experience and seeing the classic cars and the smells of oil and gasoline reminds me of my own 57 Chevy

Tried to reach out to this business regarding a vehicle. They had zero interest in answering my…read morequestions. Can't imagine spending money at an establishment that won't respond when I am trying to give them my money.

I've never felt so disrespected in my life. Was complete jerk when trying to talk price.read more

From the owner: Auto Solutions Motor Company. We sell quality used vehicles, motorcycles, trailers, campers and…read moremore! Come in today and take a look. Don`t wait. Check out additional pictures and information at our website autosolutionsmotorcompany.net For a personal one on one service call 618-632-9903

These are old school guys, Dan, Dave, KC, in the absolute best way possible. Like a hand shake…read moredeal, I will hold your truck until you show up no matter what even when others are offering more money. I knew after talking to them that they know what they're talking about, oh Master Techs. I basically purchased the truck sight unseen no test drive. I hopped in and drove 1,000 miles to Katy, TX. 75-80 mph the whole way. No issues. The truck is practically brand new. I forgot to tell you that they also picked me up from the airport. The best people you will find in the USA. It's kind of like the Frost Bank commercials...what no way that didn't happen. Oh yes it did.

Have always driven vy. But never stopped.Glad qe did.Recently bought a vehicle from Crossroad…read more Staff were excellent, Dan was very helpful in finding a great deal. Jack was great working the numbers. Quick and easy paperwork. Thank you gentlemen.

We purchased a Jeep Compass a little over a week ago, and overall would have had a very positive…read moreexperience with a bit more follow up on Auffenberg's end. After closing, however, the title has not been mailed. We struggled to get in touch, and when we finally did, and they promised to overnight mail it, the title still was not mailed. Since then, we've tried to get in contact--and we've been unable to get in touch with a person. Calls have been not returned. Which is all a shame. We would have been happy to leave a five-star review.

While at the dealership, the sales rep, her manager, and I had a hard time opening up the hatch of…read morethe SUV I purchased. It finally opened after using two hands with more force than normal to open it up. I purchased it thinking that the hatch would open as long as I used two hands. After I left, the hatch opened the few times I tried, but then stopped opening all-together. I called within 5 days of purchasing the SUV and asked if they would be willing to fix the problem "at cost", since there was a problem that everyone witnessed while I was there with the hatch. I was willing to pay them to fix it at their cost. I thought this was reasonable. The answer was "no." Would have been a super-happy customer if it wasn't for this. I was willing to pay for some of the repair, and felt that since this was a "known issue" when I drove it off the lot they should have met me "1/2 way" on it. Would not recommend buying from them.