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    Jack's Re-Furbished Battery

    5.0 (1 review)

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    5 years ago

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    3.7(74 reviews)
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    Stopped by O'Reilly to get a break light bulb. This one is located on Las Tunas in the 168 Market…read moreplaza. Tong assisted me. He was very professional, helpful, and ensured that I had gotten the correct bulb for my vehicle. After getting my bulb, it only took me 5 minutes in the parking lot to install it in and it was done. Great customer service!!

    I want to give a big shout out to Trong for going above and beyond in helping me with my battery…read morewarranty exchange today. There was an issue with the item number on my receipt, but he took the time to figure it out and made sure everything worked out. When I came back to drop off my old battery after installing the replacement from my mechanic, I was met by the store manager. I explained that I was there for a return and warranty exchange, with all my receipts in hand. Instead of reviewing my issue, he immediately told me there was nothing he could do, and shifted the conversation with an attitude, emphasizing that he was the store manager. I asked for Trong to explain the situation, and while doing so, the manager openly criticized him in front of me and two other customers. Whether right or wrong, that kind of conversation should be handled privately, not in front of customers. Trong was simply doing his job and trying to help me, and it was unprofessional for the manager to treat him that way. As a paying customer with a legitimate issue, I shouldn't be made to feel like a burden. And no employee should be spoken down to publicly when they're trying to help. Thank you again to Trong for your professionalism and persistence. As for the store manager -- this experience shows a real need for coaching on how to properly address both customers and employees.

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    Di-No Computers

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    I spilled soda all over my Mac keyboard and trackpad, and I was totally freaking out. Other repair…read morestores I called said there would be a several day wait, since they were busy Without an appointment, I walked in and spoke with Lian at the front desk. She was incredibly kind and took the time to explain the entire process to me. Since I arrived close to closing time and didn't have an appointment, she let me know they would run diagnostics on my laptop the following day. There's an $89 diagnostic fee, and if repairs are needed, part of the $89 fee can be used towards the cost, which felt reasonable. The next day, Martin called to let me know there was no damage and that he had cleaned the affected keys. He explained that my laptop passed all tests, but the battery was consumed. When I wasn't sure what that meant, he patiently explained and advised that since the battery wasn't swelling and the computer was still performing well, there was no need to replace it unless I noticed issues. I really appreciated that he took the time to explain everything and didn't try to upsell me. I was able to pick up my laptop later that same day which was less than 24 hours after dropping it off. I highly recommend Di-No for honest and fast service!

    Fantastic service with reasonable prices. They saved all my information off my faulty imac hard…read moredrive. They had to try a few different methods and were intent on succeeding. Very grateful. Have used them in the past as well and have always had a great experience. A++

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    Apple Pasadena - iPhones

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    2.8(1.3k reviews)
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    The staff is fabulous The store policies should be…read moreinvestigated and charged for fruad. I brought in a crack screen. i was told: 1. they will NOT fix the screen - cause the antenna was damaged 2. i could turn in my phone . pay $650 for a refurb phone that qualified for apple care (seperate on going charge) I declined i took to iphone to local mall had it fixed for $150. they inspected the devised and advised the antenna was fine (and the apple employee mis- indicated where the antenna was. ) Once again, the staff at this store lihas an issue with veracity in the nicest way possible. (maybe they did not lie/as much as they are miss informed by management. and simple repeating lies) I stongely suggest you get a second opinion if your trying to get a repair done. And be ready to wait an unreasonable amount of time for service at this location. And there is no public restroom at this location (there is star bucks down the street)

    This store sucks!! I was given a 3 hour wait time to see why my desktop will not turn on. You only…read morehave 10 minutes to appear for your appointment, with this said you have to stay close. There is no free parking in old town Pasadena. When I came back to check in now Apple tacked in more waiting time without notice. It's called take your money and run. I am so disappointed with Apple all the way around. No answer when you call or email the team. I hope Apple service get back to good customer service especially in these uncharted times.

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    Apple Pasadena - Booked an appointment and still took 30 mins to bring 1 phone!

    Booked an appointment and still took 30 mins to bring 1 phone!

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    Interior

    Jack's Re-Furbished Battery - batterystores - Updated June 2026

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