Tony was absolutely amazing. He helped me find the right battery for my car and he helped me install it right then and there what an angel! I come here anytime my car needs a part or anything at all. This location never lets me down five stars. - SB read more

Horrible attitude from the workers, came in asking about battery key and see if they can help me with it since the mechanics told me to stop by here. The guy just looked at me like I was an idiot, said I have never seen those keys just do it yourself read more

Eric saved me he was awesome he checked the battery free as they say and the starter and I'm feeling great people come here and ask for Eric read more

O'Reilly Auto Parts - The true test great customer services Eric thank you Pasadena - Auto Parts & Supplies Near Me - Pasadena, California

I had a great morning because of Tony! I had a battery in desperate need of replacing. As a Chevy owner, my battery was bolted under a protective case & with no appropriate tools, it would have taken me hours to disassemble--even with the help of chatgpt. Tony helped me replace my battery swiftly! Literally disassembled in mins & ensured my battery was positioned correctly before putting the casing back. He was also a great conversationalist and you can tell he truly cares about customer service. I was stressed about doing a replacement myself for the past week and if it wasn't for Tony, I would've been ripped off by big chain auto stores. Give him a raise! read more

I was impressed with the team at the Store 3519 located at Colorado Blvd and Allen Ave. in Pasadena, CA. The team was professional, friendly, and knowledgeable. They went above and beyond to assist with installing new wiper blades on my Ford. They helped with part selection and came out to my vehicle to do the installation when I ran into difficulty. Outstanding service!!I highly recommend this store. read more

They don't hire black people. All the stores I've been too. AutoZone tries at least but these ones don't. Oh and I have been loyal to these guys for 5 years, spent thousands on parts for race cars I build. I could have gotten actual rewards at AutoZone. It's upsetting and heart wrenching read more

Came in to purchase a new air filter and oil change kit (oil filter and oil) for my 25' Mercedes Benz C63S and I was genuinely surprised they carried OEM filters and the specific oil I only use in my high-performance cars. I was helped out by the Manager Paulina who ran me through my options and satisfied my car needs! read more

I don't know ANYTHING about cars but the staff here makes it easier for me to ask about car parts or anything in general without making me sound silly. But today Tony helped me and he was very nice and patient also the others are very very helpful with what I needed. Love coming to this place to buy oil or windshield wipers read more

Great service and customer service. They installed my battery and help me with my maintenance pop up.

Friendly staff, good parking spots, was able to buy what I needed. Already visited a few times.

Got a battery replaced here and they're installing were super helpful about it. Friendly people and good service.

Really great service. Very friendly and helpful! Just got my battery replaced here. They were great in a moment where I was feeling stressed. read more

This is my go to auto parts and auto help. These people I can trust! I needed a oil cap as I could see mine was falling apart. Jose ran a scan and told me they did not have the cap but the Alhambra store did. He said that there is oil all over the place so it is best to replace that cap ASAP. I was too lazy to go to Alhambra store but took my car to Firestone the next day and they told me I needed engine work and blah blah = $2,000 + instead of just the oil cap. I declined their offer, took my car to my regular mechanic next day and they confirmed exactly what Jose told me at O'Reilly - just an oil cap and paid $200 and was on my way. Thanks Jose! Because of your expert advice and suggested scan, I did NOT get ripped off at all. Thanks so much O'Reilly Auto Parts - this location is caring, honest and dependable to help. I will keep going back. read more

I came here to buy a set of tools. I wasn't acknowledged by anyone when I entered. I wasn't acknowledged when I was looking for the tools I found online. When I found the tools and approached the counter area, I wasn't acknowledged while waiting. When the other associate finished with the other customer, he then picked up the phone. It didn't appear like he was speaking to someone placed on hold. Otherwise he'd say "thanks for holding...". After seeing that, I placed the tools back in the aisle and walked out. This place is in severe need of a self-check out kiosk. I found a similar set on Amazon for $6 less. Why do I bother walking into a brick and mortar store for tools anymore? read more

George was absolutely fantastic. I, like a dingus, came in on a rainy day with a windshield wiper situation. Again, as a dingus, I had no idea what I was looking for. George helped me try three different windshield wipers for the driver's side of my car before the third one fit. He went through the whole damn process with me, and I am eternally grateful. 1000 stars, O'Reilly's. I know installing the wipers is a thing they do normally, but George came through, put in the effort, and never made me feel like a helpless female about it. Love to O'Reilly's. read more

Friendly and always ready to help! Smiles a plus and professional. The day I went, it was raining a bit and they still go out and scan my car for the error codes and give me explanations and suggestions. read more

Willie was welcoming as soon as I entered the store and George was so quick to ask if I could use any help! I needed it! George was knowledgeable and kind, very quick to show me to the parts I needed, advise me on which type to use, and then helped me understand their installation once I purchased the part. I will be back any time I need auto parts! Thank you! read more

I had buildup on my car battery thinking it was leaking. I brought my car for a battery inspection, and Jose explained to me that it was actually lime and calcium. I do next to zero maintenance on my own cars, and everyone at the store was very responsive to questions I had and gave useful descriptive answers. Its not always the super smiley type service, but that really wasnt a big deal. If anything it felt more more like talking to a normal person. Its also interesting seeing the Customers that come in. There seem to be a lot of regulars that are very familiar with the store and Staff. My expectation is that I will be visiting regularly as I try to do more of my own car maintenance. read more

absolutely amazing customer service from Fernando. He went above and beyond to help me veri scan my car, even though the end of his shift was approaching. Thank you so much again!! read more

I needed to clean up a mess I made. He helped me buy what I needed with out shaming me for my mistake.

Very helpful in what I needed. Took their time to explain what my vehicle needed and helped to install.

I'm a repeat customer because this O'Reilly store has great staff. I want to highlight Ricardo who assisted me with my purchase of the catalytic cleaner. He was knowledgeable and made sure I didn't over buy product. Keep up the excellent service Ricardo! read more

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I've driven by this O'Reilly's Auto Parts on Colorado many many times. I happened to be in the area and my car was low on windshield wiper fluid so I would decided to stop in and filled that up for my car. It ended up being I had a leak in the tank but that's a different story for another time. So this was my first time in the store. I've been to other locations and I know that the fluid comes in those big bottles so just naturally looking around I immediately saw that they had the bottles of this fluid right by the main entrance and so it was really quick and easy to find what I was looking for. There are a lot of other guests in line but it was mostly that they had more pressing issues and needed more time to solve them. The guests were taking a while so I could tell that the workers were being very patient and being able to accommodate all of them and answering all the different questions that they had. Another worker probably noticed that a small line started building up and so they opened up another register and I was soon on my way out of there. read more

Tony was great! Helped us find and install our battery. Very friendly and helpful. Great customer service!

George helped me jump start my car after a nearby appointment and went out of his way. Thanks to him I'm back on my road journey and made a great friend to think of whenever I ever shall need automobile parts. Thanks!! read more

I went to this O' Reilly location for a pair of windshield wipers. The customer service was amazing, and one of the gentlemen (I believe his name is George) helped me out by replacing the wipers on for me. Great location and great workers . read more

I've been to a few o reilys and even though this was my first time this has been the best yet. They were quick to help, make sure I had the right part and I was in and out quickly. What else is there to say? If I'm ever in any need for auto parts I hope I'm in the area yo come here again. read more

Great service. Thinking of changing my hub caps. Superior recommendations esp by the person who helped me. Thanks a bunch ! read more

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I had a very stressful Uber ride with my wiper blade, crapped out on the freeway, and then my lights went out. I found O'Reilly's here in Pasadena and they were a godsend. Billy was my angel. He literally not only installed my wipers, but he help me install my new lights that are super bright. I couldn't be more thankful and I couldn't be more impressed with the customer service. O'Reillys is always heads and shoulders above any other auto supplier. Really appreciate Billy and everything that he did. Thank you O'Reillys thank you Billy.! if you want great customer service and you want somebody who's genuine and funny ask for Billy read more

Agree with all the 5 star reviews. It seems like this store has the right type of people with the right attitude to help people with their auto problems. I'm heard outstanding remarks about a guy named William here who gives his all to help you solve your auto problems. Last night, a guy who's shirt says Ricardo was super kind and helpful with my car battery issue. There's a lot going on in people's lives and my mother is dealing with cancer. The kindness, care and treatment Ricardo displayed really made the mundane auto repair chores smooth and without unnecessary distraction. Ricardo is an example all O'Reily staff should learn from an emulate for outstanding customer service. These kinds of people make O'Reilly feel like a community auto store rather than a chain store disconnected from the people in the neighborhood. Bravo Ricardo bravo!!! read more

This is THE auto parts store for Pasadena and surrounding areas, all the others have worse prices and terrible customer service. I've been to many, and travel extra just to go to this one. read more

My headlight went out yesterday and I called AutoZone to see if they had the bulb and could put it in. Lincoln Heights said they had the part but might not be able to put it in. I called Highland Park and the woman who answered was a MONSTER. She was mean and not helpful at all. UGH. Finally, called O'Reilly because although I have only been in less than 10 times, I remember getting excellent service. Googled and called and asked the same questions, do you have the part, and can you install it? The young man who answered told me yes, we have the part, and he would try to put it in for me! Went right over and in less than 10 min I paid for the part and Nathan installed it for me and even checked to make sure it was nice and bright with no problems. I am a senior and Nathan honestly was so kind and generous with him good customer service and efficient service. He deserves a BONUS and a promotion! I will NEVER ever go back to AutoZone in my life. Nathan just made me a lifetime customer of O'Reilly Auto Parts. And - the price for the part was excellent! Thank you so much Nathan for helping me and O'Reilly for hiring such really good staff! read more

Mike, the manager from Cerritos Branch helped me have my batteries checked. Awesome person, friendly, even went above and beyond to check some parts of my car to make sure I will be safe. Thank you so much Mike read more

Spoke to Kevin on the phone regarding a new battery. Very friendly and knowledgeable. When I went in, I was helped by Jerry. Super nice guy and took care of me and recommended some extra stuff I would have forgotten to get. read more

Buying windshield wipers for first time. Many different brands snd prices. Cesar helped me abd very nice and checked everything and installed for me. Nice personal help. Will be back gir other stuff . I know nothing about cars snd they're were informative too read more

William went the extra mile to help. I felt well attended by him. Patient and very friendly. He showed me where to install the 2 filters. Nice guy. read more

Most rude customer service people I've ever seen. No greeting at the door. Ignored me when I went up to one register that was apparently closed. Hella rude checking me out. Like if you don't want customers just say that. read more

I just called O'Reilly Auto Parts and wanted to say thank you to Philip who answered the phone and was very helpful. I am not an auto expert at all, and don't usually shop at O'Reilly's but with the great customer service I received, I will definitely be coming to this store for my future car needs. Thank you to Philip and this O'Reilly's location! read more

My battery was dead bought it under warranty wouldn't charge like it was supposed to but they gave me a new battery for the help was great the service was great the business with clean I appreciate everything they did definitely recommend O'Reillys to anybody that needs car help read more

This review is 1000% for chris. Chris is amazing. Wish everyone was like Chris. Helpful, kind, easy going, having fun. Smiles all around!