Poor customer service and defective products. Purchased a wetsuit about two months ago and the zipper has already broken. The store won't accept a return, replacement, store credit, or provide any warranty support. Absolutely nothing. read more

If you want popular surf brands at the best price offered, you can go to either Jacks or Costco. Just be prepared to sell your South Bay soul. If you could care less, then have at it. Just know that you will be advertising to all the locals that you don't get it. In food terms, you are choosing McDonald's over In-N-Out Burger. Let me suggest Dive 'n Surf, Becker's, Spyder, ET Surf and Surf Concepts as stores that have roots in the South Bay and won't make you look like you just moved here. read more

A great shop with great dudes. Not only did Marcus help me figure out what kind of board to buy he explained all the logic behind why that board is the board for me and even help me understand a little bit about whether and how the swells work. Marcus also didn't try to up sell me on anything. He is the man! read more

I grew up in polos, not bikinis, but I guess that's what happens when you're an hour from the coastline. This is the Barney's of department stores for surfers and groms. I wish there was a Jack's closer to me, we're deprived of good surf/skate/snow stores like this in my area! There's parking in the private lot next to the store, or a few spots on the street in front. First, I def needed to undo my bun and tousle my hair a little to fake those beach waves. Upon entering I'm greeted by a couple of friendly unassuming girls. Wow, talk about a ton of product and lot of different brands. Where do I start?! They have a girls section, dudes section, kids, shoes, watches and accessories and even a board room in the back that was totally stocked! The layout is really open and organized, and the employees are knowledgeable and really helpful. 5 stars for customer service 5 stars for products and prices 0 stars for being far from me! read more

So my husband and I, came here late on a Sunday evening, near closing. The whole experience with Jacks staff was beyond what anyone could ask for in service. Marcus assisted us personally and was incredible and patient with me as I am picky about suits. Thank you Marcus for being awesome! Matt thank you for being equally as friendly and enjoyable to talk too!! Our experience was great and we will certainly be giving Jacks our business thanks to these two wonderful employees. Thanks again Marcus and Matt!!!!! read more

The girls at the check out were more worried about videos on their phones than paying attention to their Job. I don't live in the area, but decided to stop to do some early Christmas shopping. I got all the way home (1.5 hours away) only to find that my items still have security tags on them. I'm incredibly PO'd to say the least. Funny thing is, no alarms went off? I called to let them know, and what does the girl say? "Oh, well you can take it to any store and have it removed, every store has the same security removal devices". Seriously??? No "I apologize, I'll take care of that for you". I agree with other reviewers. Clean house! This was my first time in this store and I will not be back. read more

What a great Christmas sale! 20% storewide, I found lots of 40-50% off on lot racks outside. Always great service with a smile. If you can't find it here, you probably don't need it- they have everything under one roof in Hermosa Beach! read more

Have a great experience everytime I shop here. I'm not one who likes to go to the mall and spend hours in different stores hoping i got a good deal or wondering if the next store would have something i liked better. Here you have every major brand name at good prices and an amazing selection. Rvca, billabong, Hurley, sunglasses. Surfboards, wetsuits galore. Best of all i love their own stuff Jack's has a great selection and pricing in their brand name shorts and shirts. Some novelty stuff in here as well. All in all very friendly staff all wanted to and seemed willing to help. Marcus took the time to ask me specifically what type, color, and style of boardshorts I was looking for. Felt good like he appreciated my business. I will be glad to shop here again. read more

My buddy and I came in here looking to get me fully set up after I just bought my first surf board from Dark Arts Surf Boards (holy crap check out those carbon fiber boards!) Anyway, my bud is super knowledgeable on all that stuff so we didn't necessarily need a lot of help. I will say, however, that the two guys, Aiden and Sam, running things in the shop were cool as sh*t and made us feel right at home for the full two hours we were there. They made sure we had everything we needed and threw in some little goodies here and there to give us the warm and fuzzies about coming back in the future. We had to move funds around on our card which took like 20 minutes so they let us stay a bit after closing without any feelings of taking up their time. Even though we didn't necessarily need it, they were both super knowledgeable on everything surf and I ended up going with Aidens fin recommendation over my buds. I don't write a ton of long reviews but these guys deserve it. We'll be back, thanks guys! read more

I had the best experience at this Jack's. I came here with a friend and was so impressed with the service and how clean/easy shopping it was. Caitlin helped me and was so sweet and answered all of my questions, I ended up getting a pair of sunglasses that she helped me pick out. Great store, I will shop there again :) read more

Went here to exchange a pair of damaged shoes and Bella was super friendly and helpful! Definitely prefer this location over the Santa Monica location. Much friendlier staff and better customer service. read more

Marcus helped me find a wetsuit today and I Really appreciated his informative and attentive help! Thank you!

Took a while to write this review but got a new surfboard from these guys and it's been working out great so far. Aidan and Isaiah were a huge help picking out the board and appreciate their help. Gonna come back for new boards, fins, etc. read more

Always a good experience here. Skate boards are priced very competitively. Nice selection of surf boards as well. Last year model boards and wetsuits are by far the best deals. read more

LIved in HB for many years and shopped at Jack's MANY times for our 4 kids. Bought a very expensive Pendleton beach towel for my daughter's boyfriends birthday and it fell apart in washing machine after only 2 washes!!! I'm usually not the type to do this but because of the expense and embarrassment of my lame gift, I went to store to return, they gave me phone number for Bobby or Jordan with Jack's corporate, I left several messages with NO return call. Absolutely terrible customer service on all fronts and I will not shop at Jack's again. read more

I come here all the time when I need to find shirts for my husband and son. They have a huge selection and the staff is always friendly and helpful. An awesome bonus is they offer a great military discount. read more

Marcus is an amazing human who helped us with some boogie purchases today. He really made the experience such a pleasure even when there were a lot of customers there. I will be going back to Jacks read more

Good place! Was visiting this area and never been to this jacks surfboard shop! One of the workers named Allegra i believe, was very helpful and nice! I respect business that hire people with good attitudes and kind personalities! A definite return to this shop when I am in the area! read more

Purchased a surf board from Marcus today. He made it so easy and comfortable. Some surf shops can have some attitude but Marcus treated me like a friend. Jack's has a great selection of everything you need and Marcus deftly navigated it for me. I will definitely go back. read more

The staff was super friendly and helpful. I picked up a pretty cool shirt on discount too.

I like Jack's and it has been a surf shop staple for years in the hood. The collection of clothes is not as diverse as it use to be and today I took my son shopping for his birthday. Beware, the 80's are back in full force. The staff is very helpful and they carry most popular surf brands. They have ample parking and you can expect to drop a few hundred bucks for a couple of outfits. read more

Don't bother going in ... Find another surf store. I walked in to buy a bunch of gifts for friends - probably a couple hundred dollars in gifts - but not one person greeted me. There were 5 people standing at the cash register - not 1 'hello' or 'can we help you' NOTHING!! I started thinking - why should I buy anything here? My money spends everywhere, right? So I left and guess what ? None of those same 5 people at the cash register said 'thanks for coming in' NOTHING again... what are they thinking? I get better communication from Amazon website ... don't need you Jack. As a brick & mortar retailer, that's the last thing you want to hear. Bye Bye Jack read more

Love shopping at Jacks in Hermosa Beach. Marcus the surf giant there is unbelievably Helpful especially to those who are just starting out surfing. The guy is full of anything and everything you ever need to know about surfing! Don't be afraid to ask Marcus a question about anything he will always steer you in the right direction! read more

Yes its a nice big store. Yes they have a lot of stuff. Yes, I will never shop here again. I grew up surfing the south bay and always shopped at ET and Spyder. I went to jacks during christmas time to do some shopping and could not have been more upset. To make a long story short, the man that worked there went on to tell me how he thought it was hilarious that they moved in right in the middle of all the other surf shops around, and said they are all hoping to have ET, and Spyder closed down by next christmas. Another customer chimed in and told the guy he usually shops at the huntington store and it was his first time in this store. The customer said he just left Spyder and was disappointed they didnt have what he wanted. The jacks employee explained how spyder was a joke and named a few names of employees that work there that he didnt like or had something against or some other nonsense. Anoither customer in the store heard what was going on and told the jacks employee to please stop talking because he was friends with the spyder employee. When that customer walked out, the jacks employee and the customer he was talking to started to badmouth the other customer who asked them to be quiet!!! I felt like i was on a fricken reality tv show, I felt so uncomfortable that I put down the items I was holding and left. I am not sure what angered me more, the remark about closing the doors of the other shops, or the constant bad mouthing. I have no problem with friendly competition between competitors, but this was just ridiculous. Spyder and ET have been in business forever. It would be a damn shame to see this Orange County superstore come in and put the locals out of business. read more

I'm unsure why there are bad reviews as their surfboard and wet suit selection is great, often times displayed outside, so maybe ask the people who work there to show you the full selection. Everyone is always very friendly and willing to help. Plus you can always find parking at Jack's and sure beats the 4 spaces you fight for at Spyder... BONUS, it's closer to the pier!! read more

Marcus helped me sort through the shops wide selection of wetsuits. He was very personable and willing to spend lots of time explaining the newest features and options. Thanks for the great customer service. read more

Good selection and prices. Would be a go to for clothes selection and shoes. Occasional good sales as well.

Opened this weekend. Decent selection of guys shirts, glasses and shorts. Lacking in the girls section though. Only counted about 10 diff bikinis. Head to spyder or becker on pier for a nice bikini and girls clothing selection. Nice layout yet parking blows! At least for opening weekend it was 20% off! read more

I bot 2 ripcurl watches today. one for my son and one for me. I come home and find that the watch for me is not functioning properly. So I call them and this little girl answers the phone and says sorry watches are Final Sale Items therefore I cant return/exchange the watch which I bot 2 hours earlier. She tells me I must now send in a brand new watch to the manufacturer and either they fix or send me another one. So I pay shipping out of pocket and have to wait weeks for a watch I bought to use right away. Jacks SUCKS. I will NEVER NEVER buy another item from this place. Horrible customer service but what do I expect when you get a bunch of kids running the asylum over there. Surf Concepts in Manhattan Beach is a much better surf shop. read more

Bad customer service. Shoes price was mislabeled, said 100 but was actually 110. Employee said he couldn't give me the labeled price then got pissed when I didn't want to buy them. read more

Awesome store but young Asian male cashier lacks customer service skills. Kinda just shoved my receipt and change back at me and didn't even say thank you. I'm all about good vibes, if your in a bad mood leave the bad vibes at home. Mahalo read more

I knew jacks was shit, but spider didn't have my size in the wetsuit I wanted so I decided to go here. If you can find the gear you need elsewhere you shouldn't go to this place. Staff is unfriendly and unhelpful. They are always standing around the cash register talking to eachother about random stuff and not assisting customers. Very dissapointing read more

Bad customer service. For the longest time if you paid cash and have a receipt you can only return for store credit, this makes no sense at all. So I always had to pay with a card just in case it didn't work out. Head to Spider way better service and friendly staff! read more

Great selection and the prices are competitive. Was looking everywhere for a pair of reefs for my girl and jacks had them thanks.

HORRIBLE customer service!!!! Walked in to buy a wetsuit yesterday and was shocked at how BAD the customer service was. I will not go back.

Love this store!!! Staff has been great every time I stop by! Don't know why there are so many complaints! 2 thumbs up!

They totally raised their prices. I am starting to go to other local shops for gear.

Had a great experience shopping for a new wetsuit at jacks. Pat was awesome! He was very knowledgeable about the different features each wetsuit had and the pros and cons of each wetsuit/maker. They didn't have my size in a wetsuit he recommended but he had it shipped from the Huntington Beach location to their store. It was super quick and they called me the minute it got in. I'm ready to go in my new oneill superfreak! There were two other staff members, a blonde girl and black guy, that were super helpful as well. Thanks pat and staff, I'll be back, hope to see you in the water! read more

Jack's is where I go to buy wax and gear because of the talks I've had with Marcus, who works there. He is super passionate about all things surfing and has helped me change my approach to surfing and boards. I tell everyone to try and catch Marcus at the Hermosa location because he really is just an awesome person and a great great face for Jack's. He definitely has gotten that location a repeat customer in me. read more

We were driving down PCH heading for Huntington Beach on Saturday afternoon - saw Jack's and stopped in, spur of the moment decision to look for clothes. The parking lot was virtually empty - entered the store and roamed around for awhile choosing clothes to try on. T went to the changing room with his stuff and I looked around for a bit longer, then went back to the changing room area because he had said he wanted to show me stuff while he was trying it on. The changing rooms are all private, with doors - not just curtains or whatever. I stayed out of the way (I thought) and there were no other guys back there so I didn't feel like I was cutting into anyone else's privacy in that area. The girl letting people into the changing rooms didn't speak or make eye contact with me at all. T would try on stuff, we'd look at it, then he'd go back into the room and try on more. Then, a girl (store employee) came out of a back room and had to sort of step past me. I had moved out of the way really fast and said "sorry" - the girl watching over the changing room sort of glared at me and smirked and shook her head at the girl who had come out of the room - then that girl looked at me and said to the other one "yeah, I know, I don't know why women have to do that". . . and continued on out into the store. I guess she was talking about girls waiting outside the rooms to see the clothes their guys are trying on, but whatever. Doesn't sound like I'm the only girl who ever did that. Nobody asked me not to hang out there, and when another guy came back with clothes to try on then I stepped all the way away from the area because I knew that maybe might be awkward for the other guy. To both of you girls, you don't even remotely add to the experience of shopping at Jack's - actually you made it super unpleasant. And to the one who was tending to the changing rooms, you lost out on the commission for the almost $250 worth of stuff we bought - we totally would've said when we were asked (when checking out at the register) that you had helped us if you hadn't been so unfriendly. Both of you were not just unfriendly but also actually a deterrent to ever coming in there again for anything. To whoever said in the previous reviews "clean house and get different staff", nothing has changed - these girls could absolutely be the same ones. The one person who was nice and welcoming was the blond-haired girl who checked us out. read more