The staff is amazing. Dr Wallent provided good details and explained my results very well.read more

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye…read moreexam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp.

I had an appt yesterday with dr demarino to deal with some recent eye symptoms I was experiencing…read more the dr and her team were excellent, and the whole process was relatively stress-free. I would highly recommend dr demarino and the team at wilmington eye.

No one answers the phone . No one answer s phone even medical record impossible to get on patient…read moreportal. . I am transferring my stuff!

This was my first visit with Dr. Coleman and I can honestly say I left with a positive experience…read more Upon arrival, the office was neat & tidy. The nice lady at the desk was very sweet & positive. His staff were friendly and professional with a southern hospitality. Dr. Coleman passion exhibit throughout his work. He educated me about my eyes and took the time to make sure I was comfortable in my new lenses. If you are looking for a passionate optometrist, I highly recommend Dr. Coleman for your next visit.

With my history of near sightedness and astigmatism, plus a family history of retinal detachment, I…read moream super diligent about my eye health. My eye care professional retired, so I began the search for one who accepted my insurance. Dr. Jeffrey Coleman does accept Spectera, and his office is just around the corner from my house. The space is a quaint, nicely decorated place with a very friendly and gracious front desk lady. The eye technician initiated my exam, and I anticipated the dreaded eye dilation. But, this office offers a dilation free modality which photographs your eyes drop free. No more hazardous drives home or to work after the exam! The eye technician was very professional when conducting my reading of the eye chart and my glaucoma exam. Dr. Coleman was personable and a very good educator, showing me an enlarged photo of my eye and explaining what he was looking for in the way of eye health. By the way, I passed my exam. I would 100% recommend this practice.

We were on vacation when my daughter's glasses were in need of repair…read more We called ahead and were told to come in to have the glasses looked at. They were repaired quickly and at no cost. The team members were all very friendly and helpful.

Friendly staff, great service. Idk what happened with the last reviews but I had a very pleasant…read moreexperience with my visit and contact purchasing.

Agree with other reviewers. Love Dr Casper but the rude staff he has is unacceptable and as others…read morehave mentioned, the need to bill as medical for a routine exam is inexcusable. I compared my visit and what was done in our online neighborhood chat and had the EXACT same visit as anyone who received a regular eye exam. Please be aware if you choose to go to this practice that you will need medical coverage not vision. The cost of a bifocal lens without a frame was extremely high. No longer recommend.

Horrible experience. I called ahead of time, stated my insurance, they sent me intake forms which…read morewere lengthy and I completed. Arrived, they could not find details about my insurance. What? Why didn't you check that before you had me complete the intake forms and schedule an appointment? I'm sorry said the snippy apathetic receptionist. It was a red flag to me when I entered and saw 2 signs stating (paraphrasing here) be nice to the staff or you will not be seen. Hmmm, wonder why? Problems before with the little Jill witch? Makes sense now why the parking lot was empty.

The Va sent me here for eye check and they were so darn professional, I know I have found my new…read moreEye Doctor Hannah, Humored my questions about my eyes and thing to look for as I move into my "Golden Years". To make it a great visit she said I am doing great. I Have an Rx Pair that I love and Haley walked me through and entertained my emails about getting them fixed, replaced, she went above and beyond. Thank you for a very pleasant experience!

Friendly, thorough doctors and staff. Covers from routine to specialist services. Cute little…read moreoffice with frame selection you can't find anywhere else in town.

Oh my! I was playing pickle ball at the HOP, and when I headed out to my car and changed into my…read moresunglasses, a lens fell out. A screw had come loose. The nearest optometrist is Swell. The staff there was amazing. Front desk charmers offered a variety of drinks while Shelby fixed my sunglasses. She said it was a quick fix and it was. I was given an eyeglass case, cleaner, and a tote bag. Amazing! When I need new glasses or an exam, I will make a beeline here. Swell has been open 8 years and I never noticed it. Spread the word.

A friend recommended this practice because he brings his dog to work, and she knows I love dogs!…read moreThere's a lot to like about this place beyond the dog though. It's easy to get to. Easy parking. Cool office. The absolute best selection of frames in the area (unless you want boring frames that every other store has). Nice people. And, of course, a very knowledgeable optometrist! Dr. Scibal is a great! He takes his time and thoroughly explains everything. I honestly think he has a bit of teacher in him because he wants to educate you and does it in a way a non-optometrist can understand. Alanna in the optical shop is also great. She really listened to what I was looking for in a pair of glasses and offered great choices! She offered her opinion without any intention of swaying you. She explained the prices and insurance thoroughly and she knows her facts. I highly recommend this place! Wait until you hear the music they're playing in the room you're in. Very very cool!

Amazing eye care! Dr Parnell is top notch. Her dry eye clinic has truly changed my life. I can wear…read moremy contacts again. Very relaxed feeling and staff is excellent!

Perceptions has been my go to for eye care, since they opened. They have always been on-time,…read morepersonable, professional, and they always make the appointment stress free. I am told options for whatever extra care may be needed but it is never a hard sell. I'm glad the doctor is young so I'm comfortable she is going to outlive my eye health needs.