Cave Mountain Lodge -- Beautiful Cabin, But Too Many Unresolved Issues for the Price…read more (3/5) at best... We stayed at Cave Mountain Lodge over the 4th of July holiday with our extended family, and while the cabin itself is genuinely lovely -- comfortable beds, plenty of space for everyone, and a great layout -- our stay was repeatedly interrupted by maintenance issues that took far too long to resolve, especially given the price point. 1. Marijuana odor on arrival. The cabin smelled strongly of marijuana when we walked in. I called guest services right away and was told someone would be sent to check it out -- no one ever came. By the time I followed up, regardimg another issue, the smell had faded (or we'd just gotten used to it), so I let them know. We later found cigarette evidence in the outside trash can, which matched what we were smelling inside. 2. Pool door alarm malfunction (2+ days) The pool door alarm went off repeatedly, and guest services personnel walked me through several troubleshooting steps (via phone) that didn't fix it. We lost pool access for the kids for two full days because of it. On day 3, a maintenance tech came by while I was out and told my aunt the fix was simply holding the alarm shutoff button down for a four-count -- something that should have been communicated on day one. All.of guest services needs to know this! 3. Smoke alarm beeping (2 nights) Around day 3 or 4, the smoke alarm started chirping. I called again and was told someone would come by, but it took two full nights of intermittent beeping before it was actually fixed. 4. Broken dishwasher and plumbing issues We didn't cook much early on, so we didn't catch it right away, but the dishwasher wasn't actually cleaning anything -- multiple family members ran it (with the same dirty dishes) several times before we realized it. We ended up buying paper plates and cups to get through the week. We also dealt with a bedroom sink with almost no water pressure and a showerhead with several clogged holes. I reported all of this at checkout. The good: The cabin itself is spacious, the beds are excellent, and it comfortably fit our whole family. That's the reason this isn't a 1- or 2-star review. The bottom line: For what we paid, we shouldn't have had to spend this much time on the phone troubleshooting alarms, going without a working dishwasher, waiting days for basic fixes, or having to spend more money because of the lack of maintenance. We called multiple times about each issue and were told help was coming -- often it wasn't, or it came very late. Management should tighten up response times on maintenance calls, especially for issues (smoke alarms, pool safety alarms, odor complaints) that affect safety and comfort, not just convenience.

Since they don't let you see their reviews on Google, I'll review them here…read more DO NOT use this company. We stayed in Honey Bear Hideaway. During the weekend of the 24th of August. There were several issues we had. One being the cleanliness of the place. Trash from April from other guests lying around. Dirty hair ties in the corner of one of the showers. Even one in the corner of the room. Dust and cobwebs everywhere. Rundown furniture. Grease on kitchen cabinets above stove. Furniture was worn down and very uncomfortable. And the Tv remotes didn't want to work. The one in the bedroom didn't work at all. And both the bedroom and living room remotes had batteries taped in them. The backs were gone. Bad customer service. We were so busy while we were there that we waited til the evening we checked out to email them. But because we had already checked out that day they refused to make the situation right. All they offered was to send the complaint to the housekeeping manager. Apparently this is a common problem with this company. Had I known this beforehand we would have NEVER booked through them. Please give another company your business.

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

We rented Awesome View for a week's vacation. The name is no joke-the view is awesome. The cabin…read moreis at the top of Timber Ridge Road (which is terrifying to drive and I was thankful we had an AWD vehicle in the summer) and was incredibly quiet and peaceful. But. Before we ever left there were tons of miscommunications with forms being sent, the people in the office saying they received them but then not sending me the information I needed. When I would call and say I hadn't received the information, the office person said they never got what I had sent! But once we got there, they were very responsive to issues we had. And boy did we have issues. First off, I don't know if it's an owner problem or a management company problem but the cabin needs maintenance. A lot of maintenance. At first glance the place looked clean but when you looked closer you could see dust everywhere. Torn screens. Ripped porch furniture. Light fixtures hanging by their wires from the ceiling. Burnt out lightbulbs. The Grill wouldn't light. Nails sticking out of the deck railings and broken latticework on the crawlspace. I contacted the office first thing the morning after we checked in and they got the maintenance guy out there quickly. Some things he could fix, others were outside of his bailiwick. He changed out the propane tank on the grill and gave us a long lighter to light the grill instead of repairing the igniter button. Well, either the hoses were bad or the interior workings of the grill were bad because the entire thing caught fire! Luckily, my husband knew how to use a fire extinguisher and we put the fire out and to their credit they brought us a brand new grill the next day. We had a lovely vacation and with some normal maintenance and repair I would recommend this cabin. But not yet.

We were planning a few days with some friends and used amazing views cabin rental. One of our…read morefriends had a stroke so we tried to cancel or reschedule and they said they were sorry but could not refund nor reschedule due to their four week policy. I encourage others to beware and boycott this company that, in my opinion, has no heart nor compassion. the one star rating is much too high but I didn't see any lower rating options. BEWARE!

This place is exquisitely designed, and huge! It's a blend of rustic and classy, with tons of mill…read morework and live edge detail throughout the place. Accommodates dozens of people with a large, beautiful kitchen and amazing amenities. The dining room is like a cafeteria, so it's perfect for large groups. (Plus--A theater?! Game room? So cool!) Close to all the fun places and restaurants in the area too. The view is amazing. One of the best in all of the Smokeys. Incredible, huge porches (multiple levels) with rocking chairs, overlooking some of the most incredible mountain scenes in America!

Beautiful cabin. Location can't be beat. Minutes from stores and yet the most breathtaking Mountain…read moreView.

Stayed in Stairway to Heaven. Cabin met the needs of this trip space wise. Could use a good deep…read morecleaning. Light fixture over the stove was caked with oil and lil nats. Bulbs were burnt out stairway to game room, I robbed the lamp in living area for a bulb. The shower had bugs and gunk yes gunk on outside of the shower doors. The porch needed a good sweep, dead bugs and cobwebs every where... 3 of the 6 beds need new mattresses. A million dollar home and the price I paid does not add up to what we got. BEARS... Momma bear and 3 cubs came to visit DAILY. While it was a good experience to see them they were not afraid what-so-ever. People in the past have fed them at this home and they came back for more. We did not feed them. A FED BEAR IS A DEAD BEAR!!!! DO NOT FEED THEM. A sign should have been placed for those who just don't know... smh The View was the very best part!!!!! Super winding and steep road to get to home. Be careful.

Horrible company who does not care about the guests staying with them. They treat their cabins…read morepoorly and their cabin cleaners even more! Do not waste your time and hard earned money with these people! Sorry company!

This is our Third time staying with Dollywood cabins and I think the best so far!…read more First, allow me to say Making the plans we're simple. Second, the descriptions of the cabin were spot on. And lastly, when arriving at the cabin I was simply awestruck! Gold hues of the inside of the cabin were warm and welcoming. Clean and cool on a hot late summer day. There was enough supplies for my daughter's and my entire stay, not to mention the laundry soap did come in handy for The end of our trip to take back clean things for our next trip. The morning view off the back porch was stunning. I loved having my morning coffee while listening to whippoorwills calling and see hummingbirds whiz by. My daughter just loved the the hot tub and spa tub I also enjoyed how close we were to the park. It was just a 5 minute drive. Can't wait to come back again to see this beautiful cabin in other seasons. Between the two cabin I've had the pleasure of stay-in I love that this was on one level But the other will hold a special place in my heart forever Thank you for these and the chance to make our stay happy and remarkable I'll always love "Bear Cub Den and River Romances" We'll see y'all again soon The Rooney Family Lois and Elizabeth

We stayed at Dollywood Cabins for a wedding with wedding party and it was a great experience…read more Our cabin was very well kept and it was very clean. We had multiple levels of hot tubs and games available such as a pool table, foosball and pacman. We stayed in "Its got it all" cabin and it had an amazing view of the mountain. Especially when fog rolled over. I would definitely recommended. Smaller cabins can be very romantic.

Family Memories was a beautiful cabin. Everything was clean and very comfy. The beds were very…read morecomfortable. I normally don't sleep good the first night away from home but had no problem getting a good nights sleep. The decorations were perfect and a constant reminder that we were in the smokies. We enjoyed the pool table and the relaxing feel of the cabin. I'm so happy we decided on this particular cabin. Our next visit we'll be staying at Family Memories. Mike and Chrissy were great hosts and checked in with us a couple times to ensure we were happy with everything and had no problems. Don't hesitate to book one of their properties. They were wonderful!

Country Memories was absolutely everything we'd hoped it would be but more. We can't wait to bring…read moreour family back for another stay soon! The owners are great hosts and I'd recommend them 10/10 every time! Until next time....

I've booked multiple times with them and it's always been so good! Everything is explained well,…read moreand you get your money's worth! It's a trustworthy business!

Just checked out today from the woodland splash cabin as for the cabin it's newly remodeled very…read morenice we loved it we notice some minor issues when we came but I don't really like to complain I just like to fix it on my own the issues I had came strictly from the cleaning crew it was hair everywhere shower the pool something was also inside the pool, our feet and socks were dirty because of floors,we had to clean the grill, the toilet had the clean paper on there but dirt crumbs was on it sons as you open the lid I use Lysol wipes to clean it up again the cabin is very nice just cleaning issues.

This place is not even worth one star, but the view was fantastic and honestly that is being…read moregenerous. God's creation should always receive 5+ stars, but places like this really ruin the experience. We rented Wet N' Wild mainly for the indoor pool and sauna. What a huge disappointment. The decorations were cute but for the love of Pete it looks like they have not dusted in years. If you are not going to clean, then do not have so many decorations. The dishes were dirty/dusty that we washed things before we even used them. Even though there are signs saying to keep the place nice, respect the visitors after you. What about us? I guess we did not matter. The hot tub was cold, the sauna had dead bugs, mold was on the wall in the indoor pool area. The privacy wall was broken by the hot tub, the railing on the deck on both levels is separating as well as a very loose railing going down the steps to the lower level. Safety issues you would think. On the first night we called and mentioned all these things and they came the next day and fixed the hot tub and dusted a picture that hung over the bed. (Eyeroll). We were gone for the day but when we returned it was 85 degrees in our cabin and the air stopped working and you cannot open the windows. So, I guess if we wanted a heated hot tub, we were not allowed to have air. We followed the directions to lower the temp only three degrees at a time, but nothing ever happened, so we called. She said that someone would call us and come fix the AC. We waited till about 1:00am. It was so hot it was worth staying up so we could sleep comfortably. No call no show. For the amount of money we paid for 2 nights with the $150 cleaning fee! What a Joke! I was never so glad to leave the next day. DO NOT RENT A CABIN HERE!

Our family just rented the Rushing Falls cabin for 4 days and loved it…read more Virtual Check-in was easy and very convenient. Once we entered the cabin we were presently surprised how clean the entire cabin was and impressed with how clean the bathrooms and kitchen were. Cabin was well equipped and we brought extra towels and cleaning supplies just in case but didn't need them. After being there for a day we got a follow up call from the rental agency checking to make sure all was good which was a nice touch. We very much enjoyed our stay and went in knowing this was a cabin in the woods and not our house which helped with our expectations. We would definitely stay here again.