I've not had a reason to visit Baptist Beaches for a personal reason. I've been there to visit a…read morefriend and to take a family member there for their own injuries. While visiting my friend 5-ish years ago things didn't sit quite right with me. She was in the hospital for nearly a month with an excruciatingly painful kidney infection that just wouldn't heal quickly nor easily. To me, that seemed odd... but I'm not a doctor. She didn't seem to be getting what she needed to heal properly. Upon being discharged she sought other doctors for prolonged care. About two years ago, my mom fell and dislocated her shoulder. I took her to the emergency room at Baptist Beaches. Knowing she was in pain, she wasn't actually seen for any type of care (just checked in and places in a room for several hours before even meeting the ER doctor. While waiting she wasn't given anything for her pain, either.... Not even some ice to place on the shoulder. Once the doctor came him he was VERY short with her and spoke rather rudely, almost as if to childishly mock her because she, too, was being short and raising her voice. However, she was the one in pain! He even threatened to 'walk out of the room and not come back' after she told him that she didn't want morphine. She related it to another family member's death and it was an unpleasant trigger for her. He behaved quite immaturely as I waited for him to stomp his feet as he left the room. I literally had to be a referee for the two of them. To this day, my mom STILL cannot lift her arm much higher than where her elbow is. However, that is in part because she didn't go to physical therapy after her injury. A couple of months ago, I again had to take my mother to the ER immediately following a visit with her general practitioner. It was discovered that she had a blood lot in her leg. To this day, we don't know how big it is, if it's dissipated, where she's bleeding from, or exactly how serious it was. We DO know that this visit was much more palatable for her 5 day stay. The nurses were more polite and orderly in their interactions with her. They seemed to be knowledgeable and very thorough with their responsibilities and communications. In both cases, I'm grateful to have had an emergency room so close to her home!

I've been in Jacksonville for decades and gone to the beach yearly and never knew or had the need…read moreto know that the Jacksonville Beach has had a Baptist Hospital I had there in February and it was incredible the place is filled with exceptionally kind and supportive and helpful people. The concept of having surgery was nerve-racking itself, but they made it a smooth and comfortable experience. The doctors, the the anesthesiologist the receptionist were all top professionals in their field . I wouldn't hesitate to go back to Baptist Beaches ; if the need arises again !

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

My mom who recently became ill with a relatively rare kind of heart and lung condition spent a week…read morehere being treated in the ICU and then PCU. As she is now in her 80's and in failing health it was imperative she receive the top care of healthcare professionals who specialize with what she has. There are only 3 doctors in the state who can treat her for what she has. Hence, Jacksonville is one of the medical facilities one is at and we were very pleased with the Mayo Clinic. The facility is top-notch, the campus is modern, clean, and the staff is terrific. Everyone we came in contact with were helpful and knowledgeable. The place is beautiful, art everywhere, places to sit and relax, history of the Mayo family and how it all came to be, photos, and information. This was all just in one part of it where we were, the ER and Davis Building. They also have quality places to eat and even a full Starbucks here. This is a state of the art hospital with world class physicians. Walking the corridors there an air of calm knowing you or your family member are being treated by the best.

My doctor ordered a lung CAT scan (which was clear). I scheduled it at Baptist Beaches. I walked in…read morethe main hospital door and went slightly to the left for check-in. I was guided to my next stop. I checked in there and took a seat. I waited 5-7 minutes before I was called back. I had to take off my bra due to the underwire. Then I layed down on the machine. This was my first time having a CAT scan. The machine moved back and forth and around and made some beeps. The scan took roughly 5 minutes. The staff were friendly and helpful. I would go to this location again for my imaging needs.

The mammography department was in the same location for 18 years. Eight months ago they moved into…read morethe surgery center Building C. This is just a few blocks past the original location. This is a much newer building then the original location. Everything looked fresh and clean. Same great staff different building. Check-in took roughly five minutes. Then I waited another five minutes to be called back. I was directed to the changing room to put on my gown and and then placed my personal items in a locker just outside the changing room. I waited roughly ten minutes to be called into the imaging room. The X-ray tech was friendly and as gentle as possible LOL. She took six images then I was on my way. I would absolutely recommend this location for your mammogram.

My aunt had a procedure done and I first have to come and the doctor (Dr. Gould - Otho) was…read morephenomenal! I have never seen a surgeon in all my years working in healthcare and as a patient /caregiver who was as personable as this orthopedic surgeon was. He spent half his time reassuring my uncle that everything was going to be OK then explain things in such detail that you were able to understand and he had pictures that demonstrated what he was explaining. He was compassionate caring and open! I am not 100% sure of the names of the three nurses, Kaylee I know it was one I wished I remembered the other two because they deserve the Daisy award from Baptist. They treated my and with the utmost respect and care! I was most impressed. Finally I want to commend Connor, he was the gentleman who was the transporter bringing my aunt from Recovery to her room. He was so meticulous at making sure every safety step was taken before the transfer. He was personable and had a great sense of humor and made everybody at ease at a time when we were concerned. Thank you Baptist Beached for excellent care!!!!!

My husband and I, both senior citizens were patients of Dr. Quinn's for almost 4 years before…read morefiring her! Island Doctors, with at least 55 clinics state-wide, is owned by Dr. Roy Hinman, a physician headquartered in St. Augustine for at lest 40 years. I presented to Dr Quinn one day complaining of a bladder infection, which seems pretty basic. She ordered a urine culture, and asked me what I wanted prescribed for it, as it indicated bacteria and blood. My husband and I happened to work in the healthcare field for a combined 50 years, but, since when do you ask the patient to prescribe what they want? Bizarre! Well,, the culture report can back on a Sunday via Labcorp's website, and results showed very resistant bacterial infection, and antibiotic Dr. Quinn put me on would not work. I called the office first thing the next day, and they claimed results weren't final yet! i waited all day for callback from Dr. Quinn, and finally afete 5 pm she called to tell me she had to consult with Dr. Hinman. These 2 "genius" doctors ordered me to take 5000mg Vitamin C daily for 10 days! No way in hell is that going to cure a rare bacterial infection like sepsis! With HMOs you can't easily get a second opinion, so I took myself to St. Vincent's ER, and when I explained all to the ER doctor, he was in disbelief that the antibiotic indicated on the lab report had not been ordered. He said no amount of vitamin c would have had any affect, which I knew. That doctor ordered the right antibiotic, and I was fine in a week. Incidentally, just as I was walking into the emergency room, Dr. Quinn herself tried to call me, but I was unable to get to my phone. She knew damn well she prescribed the wrong thing! We never returned to Island Doctors, but immediately went with Conviva Senior Care, which is a night and day difference!

Unfortunately, my 73 year old mother has been a patient here for several years. I tagged along for…read morean appt this morning and it was horrible. Dr. Quinn walked into the room with an attitude, did not address the patient or myself. When I did try to introduce myself she was very unprofessional and just rude. Questions were met with a holier than thou, condescending response. At one point she was literally screaming at me. Definitely not qualities or behavior you want from any dr..especially your own Dr. I am not surprised they have an overall Google rating in the 2's. Do NOT recommend you or anyone you care about go here.

I absolutely love the care I get at the Mayo Clinic. I see Dr. Shearer and she is the most pleasant…read moreDr I've ever encountered in my life. She is very thorough and I love that they work with the Mayo Clinic so you get top-notch care on every aspect of your health I've never sat more than 15 minutes in the waiting area. And when you get to check out, they are super helpful and help you set up your next appointment. I know there could be a waiting list to get in the Mayo Clinic primary care, but I highly suggest getting on that waiting list because it's the best type of car I've ever had in my entire life

This is my first time here and the facility is so nice and clean and bright. There's comfortable…read moreseating in the waiting room in the minute. I walked in. I was able to check in for my appointment for a blood draw to be followed by an x-ray. I didn't get to sit three minutes and I was called for the blood draw lol. I was not by such a lovely woman who listened when I said I bruise easily and used a butterfly draw to make it easier. Just a prick. Seamless and quick then I walked out to check in for the x-ray where the experience was similar. I hope I can come to this facility again for some future things like mammograms, x-rays, and bloodwork. I would like to permanently break up with Labcorp. Employees here have all been free, friendly and helpful. The quality of care so far has been excellent.

Very disappointing experience…read more We had a very bad experience during our visit today. After checking in, we waited in the lobby for several minutes before staff called us into an exam room, where a male provider and a nurse were present. The provider asked questions, and we answered them. My child's symptoms were clearly visible on her face (a rash). I even asked whether antibiotics might be needed. No explanation was given, and we were sent to another room. After waiting more than an hour with no one checking on us, I pressed the nurse call button and asked what was going on and what we were waiting for. Later, another staff member came in, examined my child, and said she would prescribe an antibiotic. At that point, I was already frustrated by the long wait and asked, "Why wasn't this done in the first place, and why were we waiting so long?" Instead of apologizing or providing a professional explanation, she responded very rudely, saying: "He wasn't a doctor; he was a nurse and cannot prescribe medication. I am the doctor, and we have a lot of patients." However, this statement was not true. According to the visit documentation: * Justin Nippert, DO, is a licensed physician (Doctor of Osteopathic Medicine). * Jessica Rachael Holder, APRN, is an Advanced Practice Registered Nurse. This means the male provider present earlier was in fact the doctor, and the person who spoke to me later was not a doctor. I also recall that Dr. Nippert prescribed medication for my other child during a previous visit several months ago. To make matters worse, when I went to the pharmacy, one of the prescribed medications was not covered by our insurance. Instead of waiting for the pharmacy to contact the provider and request a substitute, I had to pay out of pocket to avoid further delays in my child's treatment. Being given incorrect information, spoken to rudely, left waiting without communication, and placed in a situation that caused unnecessary out-of-pocket expense is unacceptable. Due to this experience and the lack of professionalism, I do not want this provider to treat my family again.

UPDATE TO MY REVIEW ON 7/21/2025. MY RATE IS BASED ON MY EXPERIENCE BELOW…read more On 7/24/2025, the director of the facility, Nathan, called me to discuss my recent visit and the events that followed. He listened to my concerns attentively and promptly addressed the most important one--ensuring that my prescription was filled. He also assured me that my other concerns would be addressed. I appreciate that he reached out personally and quickly, rather than responding with a generic message. He was professional and apologetic about my experience at the facility, which I truly value.

DONT WALK IN, make an appointment. I walked in and they…read moredidn't tell me that the appointment will go before me so they let me wait for 3 hours. ITS INSANE

The front desk person was so so rude to my husband who just got into a major car accident with…read morepossible whiplash or concussion. He is a very patient and kind person and this woman just was not appropriate especially because we have been there many times before for flu and broken bones. We live within 5 minutes, but won't be coming in there again! so sad.