West Herr is one of the better places to do business with. If you go to them with a problem, they…read morewill fix it. Might take a couple of times, but they do it right. Thank you! Will be a loyal customer.

Before West Herr bought this dealership they were able to diagnose and fix any problem I brought…read morethem. Now that West Hurr owns them I get "we can't do anything unless there's a code". I brought them a detailed description of the problem and this is what I get? The problem will actually cause dangerous driving conditions. May be if someone is seriously injured or killed they may take the time to fix it.

went there this morning for an inspection. The guy was very nice and brought my car right in. I…read morewasn't there long. It's not the first time I have been there. I took my sisters car for an oil change on Christmas Eve. So I decided to bring them my car and my business. First impressions are everything and the guy that took care of me both times was awesome

We have a van and a car, and go here for almost all our repair needs. Mo has been awesome and very…read morehonest when he is able to fix things for both our vehicles, we recommend - 5 stars here

Deserves all of its best ratings. Some jerk sideswiped my car, took off my side mirror and…read morescratched up and dented my side. No collision insurance. Ouch. Paragon took care of me in an hour to replace the mirror. They were able to track down a used part that matched the color from a picture I sent them via phone. They were easy to work with, super kind and price was very reasonable. Although they are not a body shop, they did a little bit of work buffing out the scratches since one of their mechanics on hand had some experience to do so. I was grateful to have them fix my mirror and for being so easy to deal with. There is free wifi and a little lounge with a TV and a few chairs. Highly recommended! A true honest, kind shop.

Joe is very rude. He got little to no patience. Customer support 0 out of 5. People would pay you…read moreto get their car fixed now if you can't really communicate nice enough unfortunately they can't trust you with their beloved cars. Hope they don't take this review off as they do so they can show nicer reviews about their business.

Went above and beyond! I bought tire but it was the wrong bolt size he offered to still exchange it…read morefor the right size/ refund if not available and when he couldn't find it at his location he called someone else and got the tire to me , straight exchange no extra fee! Tip these guys when you go for your car needs!!

I called to see if they had two parts for a truck. They told me yes. The next day I drove an hour…read moreto get there(I called first to confirm) and when I arrived the parts they had were broken. I could of used the one part still but since it was broken I didn't want to pay full price. The lady in the office said oh I can't negotiate with pricing I have to call the owner. So I waited 25 minutes for her to contact the owner and he never answered or responded. The part was $15 at full price, I offered to pay $10 since it was broken.

Dave took my car in after I got stranded in Lockport due to my trust in a backyard mechanic. After…read moreBMW dealership told me there was a 2 week waiting list to be seen, Dave told me to have the car towed to his shop and he would do his best to get me back on the road. I had to extend my trip but Dave was very accomodating. He showed me every piece he took apart and explained everything. His price was fair and his work was excellent. I am home, happy and safe...confident that my car is properly repaired. THANK YOU.

8/4/21 I took my vehicle to Mongielo's auto repair in Lockport . I met with owner Dave and told…read morehim i needed front brakes and rotors for my Dodge Caravan. He gave me a price and i left my vehicle there and returned home. I received a phone call shortly after being home that my vehicle was finished and ready for pick up! Mongielo's had the best prices believed me i checked around, was fast, and very professional as was the mechanic who worked my vehicle. I found the shop for mechanics for all my family auto needs and tires. thanks tony

Once again the service that was done at West Herr Honda was excellent! Paul the service manager was…read morevery detailed and knowledgeable about what needed to be done with my Honda CRV. They were very efficient with my vehicle and it was done in a timely manner. I am very satisfied with the service provided and highly recommend West Herr Honda.

No need for me to reply, come up with a professional solution. Don't let silly incompetent kids…read moredetail new vehicles that people have saved up for their whole life. This was unneeded stress that me or anyone else doesn't need nor should we have too. A responsible intelligent experienced person should be handling 45,000.00 plus vehicles. I always recommended West Herr, now l have to hesitate ? Have to stop at Basil and see if they have their own experienced professional people detailing ? The cost, paperwork, detailing and the hoops you have to jump through nowadays is too much. I will probably never buy another vehicle ? I dread the thought of it.

I'm a tech junkie, and I started watching for the 2023 Niro back when the release date of "the end…read moreof summer 2022," listed on Kia.com was far enough away to illicit an, "Awww, damn." My husband is on his 6th Prius and keeps bugging me to get one, but I just can't bring myself to have matching cars. I spotted the Niro, and forgot all about my (2020 Kia) Soul. Granted, getting 49-54 mpg for this size hybrid with all these safety features was an easy sell. On my Friday snow day (don't hate), I finally spotted a few Niros for sale that were not top-level models, so I decided to stop in to Northtown Kia to snoop. Turns out the green one I was coveting was already scooped up, so after a chat, Mike Maniscalco made sure to toss me right into the prettiest damn 2023 Niro EX Touring you have ever seen, so OF COURSE I was in love. (With the Niro. I'm married, weirdo.) I mean really, how can you say no to color changeable ambient dashboard lighting?!? (Kidding, of course. That was just an happy surprise when Mike walked me through the features before he sent me off into a snowstorm.) Even though this blue beauty was one model up from what I came in for, Mike worked with me to get the payments to where I wanted them. I couldn't be happier with my second Northtown Kia purchase.

First, I'd like to say that the sales manager, Simone, and several of the sales associates were…read morevery pleasant. My father-in-law was at the dealership this afternoon for a few hours and had many questions about financing and the loan process in general. We were on the phone with him to help guide him through everything. He was repeatedly apologetic because he knew he was asking a lot of questions, and the sales representatives were patient and respectful with him. However, toward the end of the transaction--right before finalizing--the finance manager, Jim Kelley, made a highly inappropriate comment. As he was leaving the office, he said, "these fucking people," referring to my father-in-law and possibly to us on the phone with him. This comment was completely disrespectful, felt racially charged, and came entirely out of left field. After hearing this, we no longer felt comfortable giving this dealership our business. My husband asked my father-in-law to request his keys, ID, and registration back and leave. If you choose to go here, be aware of this extremely disrespectful behavior from the finance manager.