The back office helped a lot with my car that was serviced at the shop 8 years ago - huge helpread more

They sold me a lemon that they knew was junk. A 2025 Ram with 10,700 miles on it. Everything…read moreelectronic started to work on and off. After 3 days of owning the truck, I asked for my money back and they refused. They took the truck in and after 2 full weeks they said they replaced the radio. 2 days later nothing worked. The used car salesmen are slimy. Just stay away!!!

I listed my car for sale and the manager reached out saying they were very motivated to buy the…read morecar, as the owner was very interested in it personally. I sent a video highlighting defects and told them the car needed work however, I reflected that in the asking price. I asked for honesty in the offer with all things considered, as I wanted to ensure before making the drive out it wouldn't be a waste of time. I was then told they'd get me close to my asking price. I show up to the dealership (over 30 minute drive from my house) just to find out the gentlemen who I had been in contact with left the dealership for a hair cut. I was then greeted by his "partner". I gave them the keys and waited there an hour before getting any information about what they were doing with my car. The "partner" came back with my keys and a laundry list of things they said the car needed (as I had stated it was far from perfect). He then proceeded to offer me half of my asking price. Waste of time and gas. Beware. Trained weasels.

Bought two trucks within a years' time, buying experience was great. Then after having the second…read moretruck for two months it had an issue, called several times unable to get any return calls, went to the dealership, talked to one of the owners who said he would call me and never did!!!!

We were in Niagara Falls, ON for a get-away weekend right after New Years, and our car battery…read moredied. I was so nervous that we wouldn't be able to get a new battery for our Prius Prime, but Autoline was SO GOOD to us. We pulled up without an appointment, and the friendly service department receptionist got us right in. The dealership was bright and clean, and one of the receptionists got me some hot chocolate! I was so thankful for the expert, quick service and the friendly people there.

Been with Autoline for about 14 years. The level of service and the convenience they have provided…read moreme has always been great.

SAVE YOURE HARD EARNED MONEY. These guys happily locked me into a deal and sold me a rust bucket…read morewhile telling me it was clean (I specifically asked about the condition of the undercarriage and frame) and scammed me out of 15k. Buyers beware.

Had an issue with crossing the border in to Canada with a truck I'd purchased down south. Called…read moreto Tom to ask about secure storage and they accommodated me although they were closed. Truck was stored for the week, locked up tight in a fenced/secure/gated lot and was in the same condition as when it was parked. Tom sr. even drove me over to the bridge so I could walk across the border. Great service, great people. I read the negative review and I can attest to have not having any type of similar experience as this woman although I was late, from Toronto, and have never been in that area of town, ever, and was given very polite and helpful service.

Always fair and honest. They do great work- I have brought my vehicle here for years and have been…read moresatisfied

Various service through the years, highly recommend. Honest,…read morenice, talk to you and your family like an equal.

The air conditioning in my car stopped working so I figured going to a dealership would fix the…read moreproblem. I booked an appointment online (since their hours aren't very helpful for the average working class). I came and arrived for my appointment only to find out their technician couldn't help me. I ended up going to a dealership in another city because...this one sucks. Turns out the car got recalled anyway since this shouldn't be a problem. (the car wasn't even 5 years old at the time)

just had a serving last week on this dealership after a few days i pop up the hood and found out…read morethat they didn't return the oil dip stick properly. shame service.

I had a Great experience at Basil Niagara Falls Cherie was the Best she didn't play no games we put…read morea plan together and she got the deal Done with a payment I can afford Thank you Basil Niagara Falls I Love my Ram Limited

Stay away! Bought a 2019 dodge Ram from them which was one…read moreof their trade in's. Three months and three days later, truck locked itself into 4 wheel drive, could not get it to change. Manger said nope, can't help, we only help if it's under 3 months.......eventhoughi left messages before three monthsbdfore they called back. I'm looking at minimum 1,500 hundred bucks, plus they said they don't service Dodge, even though they said they did before I bought it Salesman very sympathetic, manager couldn't care less.