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    Jacques Doumani Beauty Expert

    5.0 (1 review)
    Open 7:00 am - 10:00 pm

    Services - Jacques Doumani Beauty Expert

    Waxing

    Haircut

    Makeovers

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    Recommended Reviews - Jacques Doumani Beauty Expert

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    5 months ago

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    Eve & Adam Sugaring Studio

    Eve & Adam Sugaring Studio

    4.8
    (209 reviews)
    1.2 mi
    $$

    Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

    I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

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    1609 E Chapman Ave. Orange, CA 714-602-6120
    1609 E Chapman Ave. Orange, CA 714-602-6120
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    We specialize in Brazilian sugaring, brow shaping and full body hair removal.

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    We specialize in Brazilian sugaring, brow shaping and full body hair removal.
    Downtown Sugar

    Downtown Sugar

    4.8
    (592 reviews)
    2.5 mi
    $$
    Free WiFi
    Available by appointment

    I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

    I have to give a little back story but it is relevant! If you want to skip to the part of the…read morereview about the actual service just skip to the " *** ". Earlier this week I had my sugaring appointment. I arrive to the Brea location and I get the text to respond that Im there. I respond and Im waiting patiently for someone to open the door. Im looking at the window and am noticing there are no hours posted for Sunday (the day I went). Hard to see but then I notice all the lights are off. Weird?? I look back at my texts and see that I booked for the Santa Ana location and not the Brea location. THEN I call the Santa Ana location and Lesly picks up. I told her I was at the wrong location and asked if she would still take me if I came right now and she said yes. My original appointment was at 12pm and she said she can squeeze me in at 1245pm. THEN I drove to the Santa Ana location. Thank goodness she said 1245pm because I got there at 1230 driving around looking for parking. I had never been in that area before. ***The door is unlocked and I go in and I am greeted by Lesly. She told me where to go and to prep myself. Now, I will say the room I was in had a weird smell. Not a nasty smell but like an old building smell. Lesly gets to sugaring me and honestly the pain level was 2-3/10. Also, Lesly is so cool. Professional and flexible. It really felt like a friend was servicing me. We talked about the world cup, Love Island, and others things I can't remember because I took too long to write this review! I was out of there within 15 minutes. She also recommended me a coffee shop as I asked her what was good in that area. This location is really out of the way but honestly I would probably come here again just because of the service!

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    Downtown Sugar
    Brow Sugaring
    Brow Sugaring
    Leg Sugaring

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    Leg Sugaring
    Sandy's Threading & Beauty

    Sandy's Threading & Beauty

    4.6
    (392 reviews)
    0.8 mi
    $

    I LOVE THIS PLACE!! I have been going to Sandy's for 20 plus years. The service here is impeccable…read more The extra time they take to make sure you are comfortable, get the best threading or waxing, facials and so much more is above and beyond. I have had my threading and waxing done mostly by Ana. She does a beautiful job and really makes sure she gets everything just the way I like. She also give the most amazing scalp massages (I've gotten scalp treatments done as well) My favorite is the nice extra massage they do at the end of your threading service. Makes for a peaceful relaxing end to my service. I cannot recommend this place enough!!

    My wife has been coming here for years and has generally had excellent experiences. Unfortunately,…read moreher most recent visit was very disappointing. Her eyebrows were done poorly, and we ended up taking her to another salon in Garden Grove to have them corrected. If you decide to visit, I recommend getting to know who will be providing your service. In the past, my wife has received nothing but exceptional service here, which is why this experience was so surprising. Another concern was the payment process. She was told that a new California law requires a 20% tip to be added when paying with a card, and there was also an additional $3.50 charge for debit card users. Had we known about these fees beforehand, we would have brought cash. Based on my understanding, the explanation regarding the mandatory 20% tip did not seem accurate. I am happy to leave a generous tip when service is exceptional, but I do not believe customers should be required to pay a 20% gratuity, especially when they are dissatisfied with the quality of the service they received. While this visit was disappointing, I want to acknowledge that previous experiences here have been very positive. I hope management addresses these concerns to ensure future customers have a better experience.

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    My brows
    My brows
    Pricing
    Pricing
    Sandy's Threading & Beauty

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    Jacques Doumani Beauty Expert - waxing - Updated July 2026

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