The owner David is extremely rude. I was a loyal customer for 10 years. I was always patient every…read moretime he decided to take somebody with no appointment at my appointment time, every time he decided to close last minute and not post anything, never any apology when he makes you wait an hour after your appointment because he is unprofessional and greedy. If you dare ask how much longer he will be , he will scream at you in front of the entire salon and in front of his own children. I have watched this place go downhill slowly over the last 10 years because of the way he treats customers. I thought i was immune to his wrath but today I was not and I will never come back and I will make sure I tell all of my friends to stop going as well.

I've been going to them for years now and I'll never change them. They are like family now and…read moretheir prices are better than anywhere else. Service is always quick and the vibe is always great

As a man, I know a basic manicure doesn't require anything fancy, but the quality comes down to the…read moreattention to detail--and Emily definitely delivered. She took her time, made sure everything was done correctly, and didn't rush through it like I've experienced at other nail salons. She also speaks great English, which made communication easy, and she was very friendly and accommodating throughout my visit. The basic manicure was only $23, which I thought was a great value, especially since it even included a relaxing 2-minute hand massage. The experience was so good that I decided to stay and get their Volcano Pedicure package for $50. I'll save that experience for Part 2 of my review, but if the manicure is any indication, I'm expecting another great service. If you're a guy looking for a clean, detailed manicure without feeling rushed, I highly recommend asking for Emily.

Paul is the best in town for nails! He will look out for and help you feeling the best! Go Paul!read more

I have had multiple bad experiences at this nail salon. The last time I went, I brought four…read morefriends with me, and the service and communication from the staff were terrible. Because of that experience, my friends decided they would never return to this location. Additionally, there were extra fees that were not communicated to us beforehand. Today, I decided to give them another opportunity. I scheduled an appointment for 6:45 PM, but when I arrived, my nail technician was just starting to work on another customer. He then told me my wait would be 20-30 minutes, despite having an appointment. I am very unhappy with their service and the rudeness of the technicians. I highly discourage people from going to this nail spa..

Under new management and the service was amazing. Young new owners, and they are really putting a…read morelot into it. Nice, fun & friendly and up to date with all the latest trends. Reasonably priced. Danny greats and makes sure everyone is taken care of. Henrry was my nail technician. Best pedicure ever and my nails look wonderful. Quite a team. I've been to several salons around here, I finally found my place.

I am prefacing this review with the fact that my daughter has been coming to this nail salon for…read morethe past 8 years, religiously every 2 weeks. She sees the same nail technician, Cindy, who does an outstanding job. I have also had my nails done when I visit my daughter, this most recent time is no exception. And I am visiting all the way from California. Jack did my nails- and he did a great job. This review does not concern the nails techs, Cindy and Jack. Rather, this is focused on the poor customer service from the receptionist, Shania. My daughter scheduled our appointments on Saturday afternoon. We arrived on time, my daughter went to her technician's station after checking us in. Unfortunately, the receptionist did not show me where to go or tell me who my appointment was with. First impressions are lasting impressions. I noted this as I returned to the front desk and repeated my name, that I had an appointment but did not know with whom my appointment was scheduled. Shania showed me to Jack's station but still failed to tell me his name. At the end of our services ($300 of services for my daughter and me), Shania asked me if I wanted my receipt, to which I said 'Yes". I asked Shania if I could tip in cash, which she said 'Yes'. I gave Shania 2 $20 bills and informed her I was tipping $20 to Jack, $10 to Lin (the techs who did my mani, pedi). My daughter already tipped her nail tech. Shania failed to give me my change and I did not notice until we left the salon and went to our next destination. By the time we got to our destination, I told my daughter we need to go back to the salon because I did not receive my change. When we returned, my daughter went inside, explained to Shania that she did not give me my change ($10). Shania told my daughter that I told her $30 tip for Jack and $10 for Lin, that Jack already left for the day and we'd have to wait until Monday before we could get the change. My daughter told her that was wrong, I would not have tipped $30 on a $100 service and did we really have to wait until Monday to get change that was owed. My daughter returned to the car and gave me Shania's explanation which was unacceptable to me so I went into the salon. I confronted Shania who repeated the same story- that I told her $30 tip for Jack, $10 for Lin. I said, "You're lying because I clearly told you $20 for Jack, $10 for Lin". I don't normally call people out like that but there was no remorse from Shania, no apology, no words like, 'I'm sorry for the misunderstanding." Instead, she responded with feigned shock, said it was not a big deal and gruffly put 2 $5 bills in my hand. I said if it was not a big deal then you should have given my daughter the money when she came in a minute ago, particularly because we doubled back once I realized I did not get my change. This is not about the $10. Rather, this is about the principle of the matter- how to treat customers who are spending good money in your salon. This is not how a receptionist should deal with customers. She took no accountability, no responsibility for the mistake. If she had genuinely apologized, that would have been different. I explained to Shania that we doubled back because I realized the error and even then she could not manage to muster an ounce of remorse. She is a horrible receptionist. A receptionist is the face of a business. The first person that a customer interacts with whether over the phone or in person. Shania should not be the face of your business. Please put a receptionist in place that understands the value of providing good customer service and has the maturity and wherewithal to acknowledge when a mistake has been made. Until then, your business will suffer. I echo the comments of a prior reviewer- the additional charges for every little thing is annoying and leaves a poor taste in customer's mouths, not to mention seeing each technician with signs posted at their stations with QR codes to send them tips. Seeing those posters and signs for how customers can tip each nail technician through Venmo or a Cash App service really cheapens the ambiance and having to interact with a receptionist who has no clue on how to treat customers does not help!!!! $300 for nail services for 2 people, plus tip and a bad attitude? I don't think so.

Not wanting to return to the same place I'd previously gotten my nails (fullset) done, I searched…read moreIG specifically for a nail specialist who worked at Ritz so that I could see their work. Kay jumped out! Her posted pictures with looked beautiful! So, I immediately booked an appointment for an acrylic fill w/ gel polish. I was immediately greeted upon entering and only had to wait a short time to be seated at a station. Being an ambivert and not really into small talk, I don't usually hold conversions while getting my nails done. But! Kay and I talked and laughed for almost the entire time! She's very personable and down to earth. She's also a perfectionist, which I love. It's very evident that she loves what she did and takes great pride in her work. The entire experience was great and I'm overly pleased with her work. She has a new client with me!!!

Amazing experience! Kevin did such an incredible job on my nails. He took his time, paid attention…read moreto every detail, and made sure everything was perfect. The salon is clean, the service is excellent, and the prices are very reasonable. I couldn't be happier with the results. Highly recommend asking for Kevin--I'll definitely be back!

I went for a 1 pm appointment Waited a half hour…read moreNothing done I left Never again!! No one came to apologize it was terrible

After getting my haircut, I was looking for a nail salon and came across Lee Nail Salon just five…read moreminutes away from Hair Cuttery. Julie did my hands, and I got a gel acrylic refill. I was a little nervous trying a new salon, especially since I have hyperhidrosis, but Julie made me feel so comfortable and reassured me not to apologize about my hands. She was incredibly kind and understanding, which truly meant a lot to me. Julie's mom did my pedicure, and it was the most relaxed pedicure I've had in a long time. You can really feel the care that comes from this being a family-owned business. I will definitely be back!

I am very disappointed with the service I received during my recent visit. I have been coming to…read morethis salon for quite some time approximately 6 visits with my mother and three daughters and I have always had positive experiences. Unfortunately, this visit was very different. The technician who worked on my nails, whom I believe was named Kevin, appeared to become frustrated when I politely pointed out that several of my nails were not straight and were leaning slightly to the right or left. I simply asked that they be corrected before the service was completed. As a paying customer, I believe it is reasonable to expect attention to detail, especially when it comes to nail services. Rather than addressing my concerns professionally and making the necessary adjustments with a positive attitude, he became noticeably rude and asked if I wanted someone else to finish the service. I specifically told him that I wanted him to continue and simply correct the issues I had pointed out. Instead of resolving the concern, his demeanor made the experience uncomfortable. I consider myself a respectful and professional person, and I always communicate concerns politely. That is why I was surprised by the way I was treated, especially at such a beautiful salon where I have consistently had good experiences in the past. The atmosphere in the salon was pleasant, but the service I received from this particular technician did not reflect the level of professionalism I have come to expect. While I will continue to appreciate the salon itself, I cannot recommend receiving services from this technician based on my experience. Customer feedback should be welcomed as an opportunity to ensure satisfaction, not met with frustration or rudeness. I hope management addresses this situation so that other customers do not have a similar experience.

My uber favorite nail tech extraordinaire Justin came to this place and I followed him from the…read moreprevious place. This place is MUCH BETTER than all the other nail places I've been to here in Broward area. The place is clean, modern and super efficient. Everybody's nice and pleasant and the place is never a ghost town. As much as I don't want to share Justin, he's just SIMPLY AMAZING! He is so creative that when I try to show something that I want done on my nails, he is able to figure it out, and always comes out way better than I anticipated. He's super technical, skillful (and he's good with getting rid of problematic ingrown nails, etc)) and always accommodates my craziness. I heart him to bits and pieces!

I have been a loyal client at this salon and have always had a great experience with Kelly…read more However, my recent visit was extremely disappointing, and I feel compelled to share my experience. Last week, my scheduled pedicure appointment with Kelly was switched to another technician without prior notice. Unfortunately, this technician was visibly upset and, when I politely instructed her on how I wanted my pedicure done, she became aggressive and began yelling at me. To my shock, she stopped in the middle of the service and told me to find someone else to finish. Another technician eventually stepped in and completed the pedicure, but by that point, I was already humiliated. I asked to speak with a manager at the time, but my request was ignored. Three days later, I called and spoke with Sophia, who assured me the manager would return my call, but no one ever did. I find it unacceptable that I was treated so unprofessionally and then disregarded when I tried to address the issue. At the very least, I expected an apology and some acknowledgment of the poor treatment I received. Since that did not happen, I will no longer be returning to the salon. I hope you take this feedback seriously so that no other clients have to endure a similar experience.

Kelly did such a fantastic job on my daughters nails. Even though they were busy, she really took…read moreher time. She was very personable, also. Highly recommend

I am giving 2 stars instead of one because all the staff and manager are all very nice…read more Unfortunately on the profesional aspect I am always extremely disappointed with Vietnamese salons, don't get it - HOW HARD IS IT TO APPLY GEL FROM THE BASE OF THE NAIL?!!! I've faced the same issue *in every single viatnamess nail salon* and that's why I always end up with Russion manicure. It is the WROST feeling to pay almost $200 (in certain countries this will be your rent for a house) and your pedicure looks like crap. Russion pedicure lasts me beautifully 2/3 months.