Absolutely the worst dealership I've ever had to deal with...absolute trash. DO NOT bring your Land Rover or Jaguar to this dealership!!! When you buy a premium brand vehicle such as Land Rover you expect premium service when bringing your vehicle in. This dealership and service staff, specifically Service Manager Cody Koenig & Service Writer Leslie Reyes, have ruined that expectation for me and without a doubt have made me think twice of ever purchasing a Land Rover again. I, hands down, get better service, communication, and dealer/customer care from the Ford Dealership I bring my 2017 F150 into that isn't even under warranty still like our Land Rover is. This dealership and these two employees failed to follow through on just about everything they promised. From dropped communication, to damaging our vehicles paint permanently and refusing to fix the issue, to lying about having loaner vehicles available, to holding onto our vehicle for over 3 months due to their inexperience of Land Rover/Jaguar OEM part matching the list of disappointments goes on and on. Most importantly the fact that we brought our vehicle in and received it back with multiple scratches that are not just surface level is the ultimate disappointment. When Leslie Reyes and Cody Koenig were notified about this issue they took our vehicle back promising a full detail and paint correction, they took the vehicle for two days just to return it looking exactly like it looked when it left. Nothing fixed nothing cleaned. Literally looked like they forgot to actually do anything to it. Due to the fact that THEY damaged our vehicles paint AND they acknowledged the fact that they did so, we requested they pay for a private detailing company to perform the necessary paint correction since at this point we can't trust their detailing departments work, they promised to follow through and ended up dropping communication from there. We had to call numerous times only to get a random text from Cody Koenig saying they will not be able to pay for the paint correction to be completed. Shame on you Cody Koenig, you should be embarrassed at the fact that your not professional enough to tell us via phone call, you couldn't even respect and care about us enough as customers to give us a direct phone call, only a flaky text...trash. Hilton Head Land Rover/Jaguar and the two employees Leslie Reyes & Cody Koenig DO NOT deserve your money or business, STAY AWAY from this dealership! read more

Absolute worst customer service ever in Service. Immature team cannot handle department. Sorry I purchased new automobile at this point. Buyer beware!! read more

Purchased a 2023 F Pace from Hardeeville, SC location after totaling my BMW X5. Worst customer service ever! Technicians are INCOMPETENT! Days after purchasing, rearview mirror fell down and I noticed a crack in the plastic component. Took vehicle in to be told that the mirror was not broken. Had to request technician to take it back down and show him. Next, right signal light started blinking faster than the left.....hum....potential blown bulbs???? Oh no, nothing, it works fine. Took to them 3 times regarding this and each time told it works fine. Very insulting and inflammatory. Only after capturing a video did they decide we may need to investigate further. Called and requested a loaner, that fell through as well. They don't seem to understand English when spoken by a women. Technicians are incompetent and I don't trust them to work on my golf cart at this point. If I could deliver the car back to them with a bow, I would tell them where to shove it! read more

As a key maker in a city that don't have a Jaguar dealership, sometimes you need help. I was surprised and impressed to see how much the parts department cares about helping people, and help service professionals with their work. Glad there are some good people left! read more

Service department sucks!!!! They do not honor appointments, and customer satisfaction is NOT a priority!

Ok, so who in their right mind gives a dealership anywhere a 5 star rating? I do. I'm one of those people that buys/sells cars pretty regularly... usually once every 3 years, but recently once a year (don't judge me). So I've kinda gotten used to the song and dance, but I'm still pretty aggressive throughout the transaction. Well, I met Lucan (General Manager) at a track event in Atlanta and then he invited me to a track event in Savannah, where I met Tony (Sales). Both of them are GREAT guys and while at the track, they never once mentioned me buying a car from them or anything of the like. I had a Porsche 911 and although I loved the car, I wanted to get into something a little cheaper to take the track (didn't want to get my feelings hurt with high repair costs). So I was on the hunt for either an STI or a Corvette. Once I made my intentions known, Lucan joined my hunting party with full enthusiasm. Although we were in different cities, he hunted down all kinds of options for me, but none of them checked the box for me (I'm way too picky). Then he found a Roush Mustang for me. Initially, I told him there is NO way I'd trade in a 911 for a Mustang. So he found a BMW M3 option for me. I decided to make the 3-4 hour drive to test drive the M3 and the Mustang (since I was gonna be there anyway). I figured worst case scenario, I'd drive my wonderful 911 back home with no regrets. Although I arrived late, Lucan and Tony were both VERY accommodating and allowed me to test drive multiple vehicles back to back and did not rush me to a decision, despite the fact that they were ready to close for the day. By the time I decided on the Roush Mustang (he was right, it is THAT special of a car), everyone was gone for the day, except for the Sales and Finance Managers. They kept a skeleton staff available for me until I decided and completed the paperwork. Lucan spent a lot of time explaining pricing to me and in the end, I not only received great value on my trade in, but also a great price on the new car! Derek (Finance Manager) was also very accommodating and wrote up my deal based on the open lenders at the time, but was able to find better rates for me on Monday morning! Again, I have dealt with tons of dealerships in the past, but I guarantee... no matter where I live in the future, I'll be contacting the crew at New River Auto Mall for my next vehicle!! And I have already referred a number of close friends to them as well. Here's something Lucan said that pretty much sums up his philosophy on car sales (I'm paraphrasing): It's not about getting the most money you can out of someone for one transaction... it's about establishing a relationship based on trust so that you get a customer for life. Well, Lucan... you now have another customer for life. Thank you and your team for ALL your help!! read more

Took my 2017 Land Rover in for a noise it was making, after a four hour wait with an appointment they came out and said it was 3 different noises coming from the turbo charger, the fan and the fuel pump. The bill would be 9200 to fix the noises but everything was working right just would need to be replaced to fix the noises. I declined the service to make a noise go away when everything was working. A week later my wife went to Atlanta where her car over heated and she was stranded. To make a long story short we called a friend and he came out fixed the broken pulley where the serpentine belts were. Total cost 130 bucks and guess what all of the noises went away. The friend working on the car said this should have been spotted if they did the checks they were supposed to. Either the mechanic is incompetent or he was following the guidelines of this company to charge for everything you can whether it works or not. We will never take our vehicle back. Just some friendly advice. STAY AWAY read more

I feel really stupid. I am a West Coast buyer, and based on my experience, BUYER BEWARE. I bought a used 2015 Range Rover Sport autobiography from Heather for $63000+. I was told the Truck was in great shape except for a small blemish on the seat. She reassured me that it would be fixed, I had her send me photos and asked along with them to send photos any other blemishes to be aware of. She sent me photos of the seat and told me that was the only blemish to be found, she reaffirmed again that it would be covered by the dealer. I left a deposit and signed the docs and put my wire transfer in motion at that point. She calls a few days later to inform me that they will not be fixing the seat and that I bought the Rover as-is and they were only trying to fix the seat as a favor to me. I was upset and had to cancel the sale before she agreed to lower the price by $500 dollars to cover a portion of the $1200 repair. I was happy with that, just excited to get my wife her Range Rover. After the wire was completed again I asked for photos of all the blemishes before the vehicle was shipped. No photos came my way, just a message about how the top detailer spent half a day perfecting my vehicle. When the rover showed up to me I was VERY DISAPPOINTED. The shipping slip showed numerous damages that were not disclosed to me including a deep foot long scratch on the passenger door, paint flaking off the trim work, the front bumper was ajar, the tailgate has over spray from obvious bodywork, the vehicle was filthy with rust and corrosion under all of the climate control knobs, there was sticky black residue on much of the leather and steering wheel, and dog hair clumps throughout the interior. The rear bumper is cracked, the front bumper was scraped against a wall and has scrapes in the size of a dinner plate, trim pieces that were removed for the "undisclosed" bodywork were damaged and installed improperly. The vehicle needles to say is in very poor condition in reference to how it was sold to me by Heather. I have sold used cars for 10 years. I know to expect some imperfections, I also know to be upfront and honest. When I reached out to Heather she did not respond for a day, and then told me the damage was caused by shipping. I have asked over and over for her to send me her copy of the shipping pick up slip and she has not sent it. She blamed every bit of damage on the shipping company. The vehicle is damaged everywhere you look, and was shipped to me FILTHY. I feel like I am being strong armed, I was lied to and cheated. I paid top dollar with 0 flexibility and I have received no help. The Truck needs over $5000 in parts and labor to make it right. I'm really bummed. read more

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Great experience. I did most of my communication by email and over the phone and it could not have gone smoother. When I got to the dealership there were no surprises just 100% honesty and drove away extremely happy. read more

I had the best service possible at Jaguar Hilton Head. After some disappointing experiences in the past with service of my 2014 Jaguar XK, I was greatly pleased on Monday, November 14, 2016. From the moment I walked in the door, Service Advisor Steven Hooker provided fast and efficient service allowing me a loaner vehicle to use. Although the trip from my home on St. Simons Island, GA is approximately 100 miles away, it was totally worth the experience. I feel confident that now my car will be in totally capable hands in the future. A big Thank You to Steven and Jaguar Hilton Head. read more

Worst experience, with management, service etc. They lie and don't get back to you. Still waiting!

If zero stars were possible, it would be deserved. Not only is this the worst Jaguar/Land Rover dealer I have encountered, it is the worst car dealer period. They give used car salesmen a bad reputation. Under no circumstances should you consider this dealership for sales or service. We purchased a very expensive used car, were promised certain deficiencies would be corrected, and left with the car. It shows you are never too old ( even at age 55) to make a stupid mistake. Once they had our money, we were basically gum on the bottom of their shoes, unlike ANY previous experience with Jag/Land Rover...PS--I alsohave a Range Rover and LR4 in my garage, so I have experience. This is my 5th such vehicle, but first from these yahoos. On the service side, they sent us on the road with insufficiently bled brakes. Avoid these crooks, or learn my mistakes. read more

Jaguar Hilton Head has hands down the most customer friendly and efficient dealer service department I've used in a half century of vehicle maintenance. From greeting customers by name at the door, quickly assessing maintenance issues, seamlessly arranging quality loan cars, to handling incidentals quickly and never letting a car out of the shop without a wash: they are a quality professional operation from top to bottom. read more

I drove from Amelia Island Florida to buy my LR4 from Jaguar Hilton Head!! Well worth the trip.Thank you John Tony and Mike, for making it a stress free experienceI was having separation anxiety from my ten year old Range Rover Sport. Really loved that car,then I saw that beautiful LR4,with Tony and Johns help i drove south in my new favorite car. I would highly recommend this dealership!! Thank you for a great car buying experience. Sarah B read more