On 4/17/26 I brought my 2023 Toyota Highlander to the Service Dept to have someone look at the year…read morein the drivers seat. The year is pulling from the seam. Unfortunately I was told by Service Advisor Riad Almasri that it's not covered under warranty. Therefore if I wanted it fixed I could order the seat for $1,200.00 and labor would be $300.00. I went ahead and ordered a new seat. Riad informed me that the seat could take up to 2 months to receive because it's a custom order. The new drivers seat came in within a month. I arrived on May 18th to have my new drivers seat installed. Other than the obnoxious price for a new drivers seat & labor I'm very pleased by the overall service I received from Riad.

I will post photos of these two "salesman " soon . On…read moreSaturday February 28th 2026 I visited Toyota of Riverside with my wife to purchase a 2025 Toyota Tundra.  I was ready to put down $35,000 cash leaving  a $12,551.95 balance.  I requested a one year car loan to pay off the remaining balance.  Instead Sigfrido Olguin "Ziggy"  lied straight to my face and to my wife claiming it is ILLEGAL in the state of California for a one year car loan.  "Ziggy" boss Julio Fuentes "sales manager" was in the office and said nothing .  Nothing illegal in CA ON A ONE YEAR Loan .  Ziggy was not "HELPING" us he was  "SCAMMING " us into a 3 year car loan to jack up interest and his commissions.  That is fraud plain and simple.  Ziggy also refused our trade in.   He even told me to sell my car on the outside, on the streets.  Toyota of Riverside advertises trade ins on their website and signs why push it if Ziggy flat out refused to take mine?  Who knows how many customers in his 20+ years working there he's lied to about loans, ditching trade ins, telling hard working people to "sell your car on the streets" .  This is not customer service it's PREDATORY.  Ziggy violated California Business & Professional code 17200 (un fair/deceptive acts)  the Automotive Dealers Fair Practice Act and basic honesty.  I will also report "Ziggy" and Toyota of Riverside to the Federal Trade Commission for deceptive advertising and unfair practices under section 5 of the FTC act 1-877 FTC- HELP. California DMV dmvinvestigations.my.site.com , Bureau of Automotive Repair 1-800-952-5210 bar.ca.gov . Attorney General 1-800-952-5225 oag.ca.gov/consumers ,BBB bbb.org/file-a-complaint. This "salesman" made the whole car-buying experience miserable for me and my wife. He is the guy who makes your skin crawl the second you walk on the lot. The only thing he cares about is squeezing every penny he can out of you. Ziggy, He treated my wife and me very disrespectfully during our visit. He repeatedly called my wife "mi señora" instead of addressing her by name, had a cocky and arrogant attitude the entire time, and refused to show us basic paperwork. He would not provide the invoice breakdown, the interest rate, or the Carfax report when we asked. When my wife finally had the invoice in her hand he would pull it away. And walk out of the office in hand . Worse, he tried to gain our trust by bringing up that we are both "Mexican" acting like that somehow meant he wouldn't screw us over. It felt insulting and made us extremely uncomfortable. I will re- post on facebook community page "What's Up Riverside" "What is going on in Riverside County" "What's happening in Riverside CA" and all social media platforms . California's anti-SLAPP law is Code of Civil Procedure Section 425.16.

The impossible is possible ! I recommend ray blocker ! When u think all hope is lost ! Go get ur…read morecar today ! He was the best ! Made me very comfortable without judgement ! I'm so happy , changed my life !

Thank you NOE! The person who helped me was named Noe…read more I have had bad experiences in the past when I bought my car somewhere else 13 years ago, so I was a bit hesitant and very on guard as you should be when you buy a new car. But Noe was very kind and understanding of what I was looking for in a car. He saw my old car of 13 years and he knew it was time. He was able to find me a car that I really wanted at a really good price and my monthly payments are comfortable for my budget. Noe worked with me until I was happy and satisfied with my choice. He listened to my needs and found exactly what I wanted for a long time. Noe was patient, kind, and very attention to detail of what a person needs. I was even impressed at the end of my purchase when I had to transfer my belongings to my new car. He helped me to make sure that I had everything that was mine out of my old vehicle, even up to a generic pen he thought might be important to me. It was late and he was still taking the time to explain the features in the new vehicle so that I could understand to manage them myself. I left feeling very comfortable of my purchase and feeling that I had made the right choice because Noe had been patient with me and took his time to make sure I was ok with my purchase. Thank you again Noe. Forever grateful for your hospitality and patience.

Scott Brady has saved Honda's reputation! Mr. Brady has been nothing short of amazing...dynamic…read morepersonality, thorough, pleasant, respectful, knowledgeable and above all - professional! My 2024 Prologue is the first Honda I have owned and I have not been happy at all. Spreen Honda totally corrupted my opinion of dealerships and multiple issues with this vehicle has severely tarnished Honda's image. This vehicle, unbeknownst to me at the time, was really a GMC vehicle that Honda placed their name on. There are two open recalls on the truck. My vehicle has been in and out of the Spreen dealership more than 10 times in less than a year - axle clicking, front bumper coming off, display console blackouts, rear camera blackout, vehicle not updating, HondaLink app not connecting to the car, etc. Spreen service counselors are the worst liars ever. Service have told me that parts were not available for any of the recall and the issues with the axle could not be addressed until Honda authorized the replacement. Spreen needs to be investigated by the State of California!! After the poor service at Spreen multiple times, I decided to make an appointment with Riverside Honda. Mr. Brady was my assigned service counselor. Mr. Brady assured me that my vehicle would get a thorough inspection and all issues found will be addressed. As it turned out my concerns of safety were confirmed when the technician discovered that BOTH axles (left & right) were bad, clicking when making turns at low speed, and needed to be replaced. The vehicle is NOT two years old yet and there warranty repairs needed...?!?!? Mr. Brady ordered the axle parts and had them installed under the warranty. He also got the display recall repaired. Mr. Brady kept in contact with me the entire day whenever my vehicle was left in his care. Again, Mr. Brady has saved the face of Honda. However, I certainly believe I got a LEMON from Spreen Honda. If anyone has had the same issues and found a Lemon attorney to handle, please let me know.

This is the third time I've tried to leave a review about my experience here, and previous ones…read morehave not remained posted. That alone should raise concerns. My experience with this dealership was extremely frustrating. I did not feel that my concerns were taken seriously, and despite being contacted after my initial review, no meaningful effort was made to resolve the situation. At one point, I was warned about potential "defamation" for sharing my experience. That response felt inappropriate and discouraging, especially when I was simply trying to communicate what happened from my perspective. I was also repeatedly contacted by a salesperson even after I made it clear I was not interested, which added to the negative experience. If you are shopping for a car, I strongly recommend taking your time, comparing offers, and considering financing through a credit union or outside lender so you have more control in the process. Overall, I would not return here based on how my situation was handled.

We got our first Mercedes car from the Riverside site. Liliana Duran was super helpful. She found…read morea car we didn't know we needed it. She helped us to get a really good deal. She has been very responsive and helpful.

Dear Walters Mercedes-Benz of Riverside Management, I am…read morewriting to express my profound disappointment with both the reliability of our electric vehicle and the level of customer service we have received from your dealership. Shortly after purchasing the vehicle, we experienced a serious battery-related failure that left the vehicle in your service department for approximately 30 days. Unfortunately, we are now facing the same issue for a second time. The vehicle has once again required battery-related repairs and has now been out of service for more than two months. What is most concerning is that on both occasions the vehicle lost all power while traveling on the freeway. This was not merely an inconvenience--it was a significant safety concern. Thankfully, both times I was close enough to an exit to safely maneuver the vehicle off the roadway. Had that not been the case, the outcome could have been far more serious. When purchasing a luxury vehicle, there is an expectation that the product will be reliable and that the ownership experience will be supported by a high level of professionalism, communication, and customer care. Unfortunately, our experience has fallen well short of those expectations. After two major battery-related failures and more than three months of cumulative repair time, we have lost confidence in both the vehicle and the dealership's ability to resolve these issues satisfactorily. We would appreciate a clear explanation of the ongoing problems with the vehicle, a definitive timeline for repair, and a meaningful resolution that reflects the seriousness of this situation. We chose Mercedes-Benz because of its reputation for quality and customer service, and we expect that reputation to be reflected in how this matter is handled. We look forward to your prompt response. Sincerely,

Looking for a new car? Look no further. Contact Rudy at South Coast Auto Brokers!!…read more After sending an inquiry on Yelp, I received a response in less than 10 minutes. Rudy asked me to submit my vehicle inquiry and specifications on his company website and once I did, Rudy went straight to work. He worked diligently throughout the day, contacting his network of dealerships and kept me in the loop. He found the perfect car with every option I asked for. Matter of fact, the car was optioned even better than what I asked, all within my budget. By 7pm that evening, I was able to get my wife into her new Lexus RX350. My wife loves her new ride. Happy wife = happy life. Thank you Rudy for everything. You have definitely earned a lifetime client. Will be reaching out again for my next car purchase.

Another 5-Star experience with South Coast Auto Brokers and Rudy. He's an absolute Ace and his…read moreresponsiveness and excellent service to his clients is above and beyond. Rudy knows the car business inside and out and will handle all aspects of the purchase, including the trade-in. Through his contacts, he was able to get me top dollar on my trade-in and more than I would have gotten on my own. When the day of delivery came, the buyer came with a tow truck, some standard paperwork for me to sign and a check for my equity. Amazing! Thanks again, Rudy and South Coast Auto Brokers for another 5-Star experience. Looking forward to doing business with you all again!

I've always wanted to own a Crown Victoria Police Interceptor for many years. Got recommended a…read moredealership by a friend who also owns a Crown Vic. Checked out their listings and saw a super clean Vic with relatively low miles and low idle hours. Went to the dealership and met Antonio, who let me test drive it and I instantly fell in love. It was my first time financing a vehicle and Antonio helped me out and was able to get a loan through my credit union. Was super easy and quick. Would definitely recommend CarSmart and Antonio for anyone looking to purchase a vehicle.

Wow......what canI say about this dealership. Excellent? Fantastic? How about all of the above. So,…read moreI'll just be honest here. I went in with bad credit hoping that this dealership would finance me a p71 crown victoria. I didn't have high hopes because of my credit situation but, I still gave it a shit anyways. I didn't beat around the bush and neither did they. It took about 3 days in order to try to get a deal worked out for me and they went to every avenue and every corner to try to make this happen for me which let's be honest, a lot of places would have given up on me a long time ago. I get it, an old cop car through most banks would not qualify for financing BUT, it's the car that I wanted. Antonio brought me in sat me and my wife down and laid it all out on the table with nothing to hide and I not only appreciate that but, I respect that as well. That has to be the absolute fastest I've EVER gotten a car from any dealership ever! There were no hidden fees, no bs and no drama. I am beyond Appreciative for Antonio taking the time explain everything to me and my wife and for having the patience to deal with us. If you want not only a beautiful looking p71 BUT, an extremely dependable one and well that hasn't been beat to hell, this is definitely the place to go. I stand on that!

Ezekiel/Zeke & Nicolas/Nick are the BEST team ever! My…read morefamily is a 30-yr Lexus family and have gone through 3 SUVs but it's been a few years since I've been to RiversideLexus for service. A lot of new faces but I did recognize Zeke and was thankful being assigned him for my service manager. He's shy but very kind &friendly once he warms up to you. :) I arrived for the 8am service for my new RX hybrid and greeted right away by Nicolas. His polite and welcoming demeanor is a huge plus, especially to a girly-girl who knows little about cars. I was nervous and had a dozen questions swimming in my head; worried about my "new baby"-- but just chatting with Nicolas, I was already put at ease. "Service with a smile" goes a long way and he has a great attitude for customer service. Ezekiel (you can call him Zeke) is awesome as well. He jotted down all my concerns and made sure to explain every step of the process. He didn't have the "smarmy, condescending car salesman" attitude. Since this was my first service for the new RX hybrid, it was an easy process but they actually made me feel welcomed and comfortable, which is incredibly appreciated. Zeke also double-checked and explained the care/service package that I had purchased. He was always polite and patient with all my silly questions. It's only because of Zeke and Nick that I will continue to choose Riverside Lexus and tell all my family and friends to get their services done there. :) See you in a few months, Zeke!

After a very disappointing experience at Shottenkirk Desert Lexus, where we felt no effort was made…read moreto work with us on a deal, we decided to walk away. That turned out to be the best decision we could have made. We contacted Riverside Lexus, and within minutes they responded with multiple offers on the exact same 2026 Lexus IS 350 we wanted. Not only was the pricing substantially better, but the entire experience was outstanding from start to finish. A special thank you to Sales Manager Gabriel (Gabe) and Assistant Finance Manager Jose for their professionalism, honesty, and exceptional customer service. They made the process easy, stress-free, and enjoyable. If you're shopping for a Lexus, do yourself a favor and call Riverside Lexus first. Highly recommended! John Mooney

A Huge thanks to Samuel for helping me navigate my BMW's SULEV warranty process. He was super cool…read moreand approachable, and he took the time to assess my concerns and understand exactly what I needed. He made the entire experience straightforward and stress-free while providing excellent communication throughout. It's clear he genuinely cares about helping customers. For all things BMW, I highly recommend asking for Samuel

As a former Manager one thing that will always stand out is "GREAT CUSTOMER SERVICE" and yes I had…read moreto make it all caps and this is why- not only did I get a great car, but it was the person who guided me in the right path to get a 2026 i4, it has so many good features. Blake explained all the details the car has to offer,I couldn't be happier that I was treated with such respect and kindness by him I would recommend "asking for Blake" if your shopping for a BMW!! Thank you again I will be back for my son's car real soon!!