I am writing to share the outstanding customer service that I recently received at Jaguar Land Rover in Elmsford. I was initially concerned to learn about the new leadership at the dealership, especially regarding the change in my Service Advisor. However, my mind was immediately put to rest when I met Michael, my new Service Advisor. He was professional, very helpful, and most importantly, honest. I realized immediately that I was in good hands. Michael went above and beyond to assist me and made me feel confident that my car issue would be resolved, and it was. read more

I just leased a new F Pace and couldn't be happier. From the 1st phone call I made, to the receptionist at the front desk, to my sales lady Emilia to the finance manager, every interaction was positive and completely professional. Frankly, as a lady, I have had so many truly horrible dealer experiences where I've been ignored, asked when my husband was coming, lied to and been told the quote I was given is incorrect because it's this much higher quote. NONE of this happened here. I can't speak to the other reviews but I can tell you as someone who knows cars well and has purchased/leased over 1 dozen, that this dealership does it right. read more

I was in the market for a used car, and on my first trip in, the sales person Mayorie volunteered (without me asking) that the car comes with a 90 day, 4000 mile warranty. Then in negotiating the sale, she confirmed that in writing by text and I then agreed to buy the car. When I showed up with a certified check, the paper said "no warranty'". Even though they acknowledged it was their mistake, they refused to honor what they put in writing. I wasted a half day off from work, getting a ride up there and had to pay for an Uber home. Do not recommend doing business with a company that doesn't stand by their word. read more

David my service advisor gets 10 STARS from me separate from my experience overall from dealer. This man did everything and anything possible to make sure I was happy and that my car was going to be in proper shape after an issue that came up right after buying a used F-Type. I usually never have a great experience at any dealers service department but David was a delight and is a true asset to this company. Yo don't find people like this who go above and beyond like this man did. Truly thankful for the experience you provided David. read more

Jaguar White Plains - Service of my F Type - Car Dealers Near Me - Elmsford, New York

Absolutely the most dishonest and shady car dealer I have ever dealt with in my life. I am 61 and have spent a lifetime buying cars. I have never dealt with any type of business as dishonest as Jaguar Land Rover White Plains. I did not end up buying from them and would recommend no one else does. You have plenty of other choices within a 30-50 mile radius. I wouldn't be surprised if JLR pulls their franchise based on the way they do business. Avoid them at all costs!!! read more

They acted in bad faith when quoting me a $1,500 price to buy my used car. When I got to dealership with all my title docs, etc. they offered me only $500. The only justification they gave was due to damage to a bumper. This is only cosmetic and I disclosed this damage before they gave me a quote. They didn't even check out how the car drives. This is a 2011 car with 175,000 miles on it; but it still runs very well, has newish tires, and is clean. A ding to the bumper is not going to be a concern to anyone who drives this car. They wasted my time with their obvious bait-and-switch tactics. read more

I have been fighting with this dealership for over a month for the registration for a car i bought from them. My temporary plates have expired, and they can not/will not provide me with copies of the paperwork that is required for the registration. I am beyond frustrated and highly recommend STAYING AWAY FROM THIS DEALER. By far the worst car buying experience.... and that's quite an accomplishment when car dealerships are generally bad to deal with anyways. read more

Overall worst dealership I've ever dealt with from sales to service. Unfortunate since I liked the car. Hopefully Jaguar doesn't go out of business. Final straw was charging me $14.60 for a gallon of gas for a loaner ! They do have a couple of nice people in service. read more

Attached are screenshot proof of the worse car buying experience of my life. I've purchased 23 cars, currently own 7, one of them being a 23 Range Rover, and this is by far the worst experience I've ever had. I don't mention that to brag, I mention that to emphasis the poor service I received is miles apart from any other dealership. On July 29, Jose(sales person) reached out to me and told me they had a 7 seater Range Rover available. Since I was looking for one, I told him I'd take it, I'll get a check from my credit union and told them I'll be there on the 31st. They told me I have to be there the same day because there's other interests on the car. I said no problem and drop everything I was doing and drove 50 minutes to the dealership. When I get there, I told them I'd be getting rid of my current Range Rover for their 7 seater. They put a value 15k lower than what other dealers offered me and I wasn't even buying a car from the other dealers, they simply wanted to buy my Range Rover. I respectfully said I'll sell mine privately, and I'll take their car, I filled out a credit app. They made me put insurance on the car before submitting credit to the bank. They only have 1 finance manager and they don't get to looking at my application until 4 hours later. After 6 hours at the dealership, they tell me they can't get an approval(even though I'm replacing my current one with a newer one just because I need more seats. I understand this because I have a few cars under my name so I told them I can have my girlfriend cosign and they said that wouldn't change anything without running her credit). I'm still being cool and patient to this point and I said ok no problem, I can't spend more time here so call me when you guys get an answer from the bank, if not, I know I can get an approval through my credit union. I even told Nathan Gaucher the GM that I was having a baby on the way so I need this car and he completed disregarded the comment, no congratulations. He's not obligated to congratulate me, I'm just bringing this up because it all makes sense with the service they provide over there now. July 31st comes and they told me they're having an issue with the mso of their 7 seater. They later told me they fixed that and I said ok, I'll reach out to my credit union and let them know. My credit union got an approval under my girlfriend all alone, not even as a co-signer, something they told me they couldn't do with even two people on the loan, again, even with me replacing the same exact car with 5 seats. At this point, my sales person Jose has quit and Nathan the GM was my point of contact. I let Nathan know we have an approval from our credit union and that we need an updated purchase order so my credit union can wire them the money or write a check. I called and texted nathan 4 days straight and no response. I also called the store multiple times and everytime I call, I explain the situation, they take my info down, promises a call back and never calls back. He finally texts back saying he is home handling an issue. I know people go through stuff so I told him ok can you have someone else help me out so I can't get this over with. It's now aug 7th, a whole week after my approval from my credit union, I decided to go back into the store with my girlfriend to get an answer in person. When I get there, they told me Nathan is not in yet, they don't know exactly what time he'll get in but I would have to wait about 2 hours just to talk to him. At this point I'm upset and I asked to speak to any manager on duty. They said Nathan is the higher up and no one else would be able to help me out. I finally sit with Chris, a sales manager, he tells me the car I had a deal with them and have had insurance on for a week and a half has been sold. There's nothing he can do to help but he looks at me straight in the eye and says he promises he'll have Nathan call me to find a solution. The receptionist also took my info down and said he'd call me. Since then, Nathan still hasn't reached out to me, I have also called and texted him and still no answer. Not only did I waste two trips to the dealer and 8 hours at the dealership, they made us pull our credit with out credit union just to sell the car to someone else and have no solution for us. read more

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I purchased a Defender 110 from this dealer and they reneged on the sale in the absolute worst way. Completely horrible experience. After wasting hours of my day, having me get the vehicle insured , getting all my credit information, getting me a shipping quote and signing the sales order. I asked them why I spent hours buying a vehicle that they would renege at 8pm at night. The manager told me Land Rover is pulling allocations from dealerships if they sell out of state and they did not want problems with Land Rover. I don't know if this is correct but it was absolutely irresponsible to waste a customers time like this. Land Rover should be ashamed of how they are forcing their dealers into these situations and this dealer should be embarrassed they aren't training their salesman to tell people they can't sell out of state. I have had a few Land Rovers and I have many cars. Sadly this dealership and Rover obviously don't know how to treat good customers paying full MsRP. Terrible. read more

I debated reviewing them because we had such a positive leasing experience. The trouble started when we wanted to buy the car at the end of lease. They tacked on a inspection fee of $200 and then said that we would need to buy new tires in order to buy the vehicle because THEY have higher requirements then NYS. Wait what??!! Lease Buy out is controlled by the contract I signed at lease signing. They can't arbitrarily ask for additional things not contained within the four corners of the contract. We contacted Chase directly and bought the car without any conditions. Ridiculous behavior on their part. Now I don't even trust them to bring my car in for service. read more

This is a review of the service department. I brought my 2019 Jaguar, still under warranty, in for service. I purchased the vehicle from a different dealership as an RAV vehicle--it was repurchased by Jaguar (as required by the laws of California) because it pulled left. The problem was fixed, and the car was resold with a full 100k mile warranty. A year later, the car redeveloped the leftward pull at highway speeds. I brought it to Jaguar White Plains for service, even though Jaguar Manhattan is much closer, as I had previous issue with service there. I noted this to Heather Caligione, the service advisor. Ms. Caligione went into a long song and dance about how terrible Jaguar Manhattan was. She regaled me with her background at Jaguar Manhattan, stating the place went down hill, which is why she left for Jaguar White Plains. She made me think that Jaguar White Plains would actually fix the problem. They did not. Ms. Caligione also did not inform me that the service at Jaguar White Plains would be worse than Jaguar Land Rover Manhattan. I brought my care in on Monday. I had not heard anything from Jaguar White Plains by Friday. (I received a phone call from an unidentified number on Thursday. I ran a google search on the number and it did not indicate it was from Jaguar White Plains.) On Friday, I had to call Jaguar White Plains four times before I got someone to explain why what I was told would be a simple tire rotation, alignment, and inspection took a week. When I finally picked the car up on Saturday, the agent failed to answer any question satisfactorily. For instance, I saw that the mechanic who brought my car around failed to wear a mask while driving my car, notwithstanding the ongoing pandemic. I raised that with the agent, who looked at me and said nothing. That's the service you get at Jaguar White Plains. More problematically, however, my receipt said that the car was "no longer pulling." That was a lie. The car still pulls to the left at highway speeds. Perhaps they forgot that I can track each car trip on Jaguar's app. Even though I expressly told Ms. Caligione that the car only pulled at highway speeds, Jaguar White Plains' technicians tested the car only for one small joyride at an average of 25.0 mph. No wonder they didn't catch the pull. Given the service Jaguar White Plains provided, it is impossible to trust them. They seem more than willing to, at best, ignore problems, or at worse, falsify receipts, so they can collect repair fees without fixing anything. read more

I had a cash offer ready they accepted i let them know i work so i only have 2 days where i can come in late to work and come in to do paperwork and get the deal going so i told them to get everything ready so when i come in we can start, both times when i came in nothing was done and they just started in everything so now i missed 2 days of work/pay because they are disorganized and make promises they cannot keep. if you come to this dealership make sure you have extra time and nothing to do and be prepared to wait a long time. and the most embarrassing thing is the employee after the deal was done was telling me how much he hates the dealership as well how unprofessional.. read more

This place is full of liars. Stay away What they promise is not what they do. They will call you 10 times a week, send 20 emails to win your trust but when you are there , they will do everything they can other than a truthful transaction . read more

Salespeople will be super friendly to you before you purchase/lease the car but once you do, you will not be able to reach them after you step out the dealership. We have 2 major recalls already that needed fixing and they offered to leave our car for over a week and told us they don't have any loaners for the next few months. How are we supposed to survive a week without a car? Lady that picks up the phone has also hung up on us and kept us on hold until the office closed which then the phone hung up automatically. You would expect much better service from a luxury brand, but my mom has a Hyundai and I feel like she gets better customer service than me. read more

I was going to write a terrible review as I was treated so miserably! But it looks as if EVERYONE who has reviewed this dealership has written a lousy review. I test drive a pre-owned car. I wanted to buy but was heading out of town. it took the salesman so long to get me the paperwork that the car was sold out from under me! Apparently the day he sent me the paperwork was 1 day after the car was sold to someone else! There was another, similar car in NJ. I mentioned this to the manager-who was useless- and he didn't offer any assistance. He actually told me he couldn't help out. Nice salesman, LOL! read more

DO NOT BUY HERE!!!! Bought a Range Rover Velar from them in June 2020. It has been in and out of dealership since July with electrical issues. Brought car in October 1st and they STILL have my car. Was told by service mechanics the car was a "factory misbuild," meaning it came out of the factory missing components. Owners aware of problems and told staff to "patch it up and get it out of here." Opened a case with corporate on 11/17/2020 and they have done NOTHING but tell me I do not qualify for a buyback without seeing any service records or inspecting the vehicle. I believed this was a reputable dealership but they have proven otherwise. I am not a wealthy person who can drop 45K on a car that will give me nothing but problems. I am a disabled combat veteran and a frontline Registered Nurse. read more

STAY AWAY, THIS IS WHY PEOPLE ARE BUYING CARS ONLINE SO THEY DONT HAVE TO DEAL WITH LIES , I bought my 2012 Toyata Camry on monday oct/18/2021 from AutoNationat the Jaguar and Landrover dealership in White Plains, NY. I paid approximately $15k. I have learned the hard way NEVER to buy a used car from a Luxury car dealership. The experience has been dreadful and you need to be aware of this. Two days after buying the car from the dealership the front bumper was starting to come off(Pictures attached). I called and explained and I brough back the car to get serviced. The service man working at the dealership let me know that I needed a new bumper and that I always did need a new bumper. It turned out that the bumper is attached by a made plastic hinge and it had broken and they had used plastic to keep it together. PLASTIC I am really upset. Really upset. This is my first car that I have saved up for and paid $15k for it. I was totally taken advantage of. Why did they not say? Why did they allow me to drive away, knowing there would be a problem in a very short space of time? It is dangerous, reckless. I Took the car to an independent repair shop. They confirmed that I needed a new bumper. They were shocked when I told them which dealership had sold me the car. After that I tried to set a meeting with Jaguar landrover and could not get anyone to speak to me. So I went there and refused to leave until they agreed to get me a new bumper and install it. After arguing with them for about two hours and speaking to four different people they decided that they will give me a new bumper They didn't offer a car for me to borrow so I have been using ubers. They said they would get back to me when the car is ready. That was Thursday Oct 28th and they said they would get back to me Fiday oct 29th. Friday came and went. I called, I emailed. No-one responds. When I spoke to someone they said someone would call me back. No-one did. In the meantime I am incurring costs having to uber everywhere. Finally on Friday November 5 they called and said it was ready. I picked up the car on Saturday Nov 6th. And here is the real kicker. THEY DID NOT INSTALL A NEW BUMPER. THEY DID NOT PROVIDE ME WITH PAPERWORK SHOWING WHAT THEY DID. THEY KEPT MY CAR FOR A WEEK, DID NOT DO THE WORK AND I AM LEFT IN THE SAME POSITION. I have spent so much time and money and stress on this. They have been absolutely awful to deal with. I think they don't care as I am not buying a luxury car from them .. but in that case, why do they sell used cars? I need a new bumber. My car bumper is being held up by a clip Attached are photos from after the 3rd day of driving the car after I purchased it I will not let this go. I want a full refund for my car. I don't feel safe in the car anymore. I was lied to and ripped off by the people working at Jaguar and Land over. The emails from the sales people and Manger there have been so unprofessional and unresponsive. I have hardly driven it. I will go to all the social media sites, better business bureau, tell my story to the local news outlets, my local representatives to pressure the company to give me a full refund on the car. We cannot allow people to behave like this and take advantage of essentially the underdog. We are better than this. JUST WANT A NEW BUMPER OR MONEY BACK THIS IS DANGEROUS! read more

Jaguar White Plains - Car Dealers Near Me - Elmsford, New York

Ludwig, my Service Advisor and his whole team are excellent representatives for Jaguar. Polite, efficient, and highly professional. The next time I purchase a new Jaguar, it will be from White Plains Jaguar/Land Rover...They are the best!!! read more

Terrible experience post buying. While the buying experience itself was great, car purchase is supposed to be so much more than the initial purchase and it has been a total bait and switch since. When i bought the new car, they took my existing leased F-type with the promise that there will be no charges for the return. A few weeks later, comes a letter from the Bank asking me to make payments for extra wear & tear and disposition fee even though everyone agreed (and still agrees) that i gave my leased car back in pristine condition. When you buy a new car, there isn't supposed to be a disposition fee, but I got hit by one! The frustrating part is that no one really bothers to call back and explain what is going on. Inspite of calling multiple times, the management refused to give me an update or even call back! The receptionist just asks me to send an email to which no one really responds! The service department is terrible as well. When I scratched my car contacted them to help resolve, they were not at all helpful. When purchasing, got convinced into buying all sorts of insurance and now no one is interested to help me understand how I can use it. Inspite of multiple emails, no replies! Terrible experience overall. Love my new car but a terrible customer service has left such a bitter taste in my mouth. I could have bought it anywhere and perhaps had a better overall experience. Never going back for sure! read more

Land Rover/Jaguar White Plains. Worst experience of any car dealer or service ever! Do NOT lease or work with this dealer. I leased a 2021 Land Rover Discovery Sport from them and it has been in the shop time and time again for electronic issues and computer glitches. Each time I bring the car in it is at the dealer for WEEKS on end. They dont' update you on the status of the car and dont even give you a loaner until a week in. They tell you that updates are being made on the car and that things are being done to the car- which are never actually done. I even got my car back with a used banana peel in it after 3 weeks! Only a few days after getting the car back- it had similar issues again with the computer lights coming on and saying I needed updates- despite the fact that DAVID (the worst service manager of all times) told me this had been done. I just want to bring the car back early and terminate my lease. However, Landrover wont allow this. The value of my car is so depreciated that no one wants the car and they wont take it back early. Auto Nation refuses to work with me. The dealer refuses to work with me. So despite the safety concerns the very high payments I am making for a car that is constantly in the shop- I have to CONTINUE to pay for the car I am returning for a whole additional year. STAY CLEAR of this dealer. They afford you no concessions and do not work with you at all. They lie about what is being done to you car and have the worst customer service of any car I have ever owned. BE WARNED!Ladn read more

Had an appointment at 4pm with Jose Glade to have my vehicle appraised. I told him I had an offer from Carvana and not to waste my and his time if he could not match it or beat it. He advised me the manager needed to see the vehicle and that they would appraise it after they see it. I went at 4pm and the manager looked at the 2015 Range Rover. I waited for 40 minutes and they did not give me a number. They wasted my afternoon even after I asked them not to waste my and their time since I already had a good offer from Carvana. Go to Carvana and get the offer vs this dealership Follow up- received call from John the manager with offer for $16k. Sold the car to Carvana on 6/24 for $21350. Avoid this dealership and go to Carvana or elsewhere read more

Don't get service from this Dealer...Do not buy an extended warranty form this dealer. I did!!!! I took my discovery in at 43,000....got a receipt that they replaced the brakes under warranty!!! 6 months later I paid $2200 to replace the same brakes!!!!! so I am out $5000..they were rusty clearly not changed....fraud read more

Service Advisor Edgar Peter Buenco is simply phenomenal! I have had him as my service advisor at Land Rover Larchmont/New Rochelle, and now at the White Plains location. He treats you like a VIP and will do everything in his power to get you the best pricing possible. Other locations will charge you for services or repairs not even needed, just to get a dollar. It's to the point I switched service locations solely to have him manage and resolve my issues. It's because of his treatment that I'm strongly considering getting a new Range Rover. I read that someone called him an asset to the company in another review. That, he truly is. Keep up the good work and as always, thank you for your hard work, service, and hospitality. read more

I had a great experience with the service department here. Heather my service writer was excellent. She truly went out of her way to make my experience a 5 star experience. I have an after market warranty on my car and Heather spent hours on the phone with them getting approvals and making sure I didn't have to pay out of pocket. I would highly recommend the service department here and would especially recommend asking for Heather. read more

Stay away from this dealership. I had my Range Rover serviced at this dealership. They lost my key. It seams that one of the techs took the key home with him. The manager Peter Vacarro was off. No one would call him to find out what to do. I was handed his business card and told to call on Monday. His mobile phone number was on his card so I called him. He told me that this was his day off and that I should call back on Monday. He offered a discount for the service then reneged told me that "I was shaking him down" No class he should be fired and go to work for a used car dealership. Not what I expected when I paid over $ 90K for my Range Rover read more

Beautiful facility and line up. Please, please add female sales people that will take female shoppers seriously.

My 2007 xk needed some work in addition to regular maintenance. I am pleased by the results. Special mention to Edgar, Service Manager, who was very pleasant, thorough and professional. Waiting area was clean and comfortable. read more

I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left waiting for my vehicle in the service department for 5 hours without any offer of a loaner or to be driven home. The oxygen sensor was replaced and a clamp from the steering column was missing. My truck has been back to the dealership 13 times for about 6 different issues. I have been lied to by the General Manager in two different occasions both of which have been documented. Each time the truck is brought and something is supposedly fixed, something else goes wrong. There has been unexplained leaks, been told leaks don't exist although I have provided pictures of the leaks, constant smell of burning and no one else smells it at the dealership, constant smell of cooling but no one at the dealership smells it. However, every passenger in my truck complains of these smells. The dealership refuses to allow a buy back of the vehicle and does not give corporate (whom I have open cases with) accurate and truthful information about the extent of the issues reported and the amount of times my vehicle has been back for same issues and other issues. My truck has been back to the dealership 13 times in a year and the service manager did not seem that to be excessive nor the fact the check engine has come on and caused the car to stall on the highway an usual problem for a vehicle that is a year old and low miles. I continue to be given the run around and forced to drive a vehicle that is clearly a lemon. The level of customer service I have received from this dealership is not what should be expected of a high end product such as Land Rover. The disrespect that I have encountered and continue to encounter by the managerial staff is truly awful. I have been extremely patient and understanding. However, enough is enough now and the vehicle is just a lemon. read more

Place was hard to find, had to drive up and down a few times to find the building. But the employees were very polite and helpful

Great service and great people who work there. Thanks for making my experience positive.

The service department always takes good care of my Jag X-type. Additionally, they follow up to be sure my car is running great or if I have any questions or concerns. Paul always treats me as a valued customer and appreciates my business. read more

Excellent service of my XJ8. I was forced to have my disabled vehicle towed out of a well advertised New Jersey Jaguar dealership/service center, because they were unable to even 'diagnose' my (disabled and towed) vehicle for two weeks. White Plains Service Manager, Paul , honored a night drop tow. Paul had the vehicle diagnosed and repaired within one ( 1) business day. Paul is very professional, knowledgable and provides excellent customer service. I was very satisfied ....it doesn't get any better than White Plains Jaguar. read more

I was on a trip downstate from Rochester going to Manhattan when I hit a large pot hole on interstate 17 and did wheel and tire damage to my vehicle. I was very nervous as I was 5 hours from home. From beginning to end I was blown away from the level of service I received from JLR White Plains. From the plow guy helping me on a late Friday night getting my car parked behind the gates, to the manager he called to let them know my car was there, I was starting to feel better that night. In the morning Parts was very helpful in finding me a new tire to get me home even though they did not have one in stock, they located one for me. Heather in service was top notch! She was very knowledgably and friendly. She had me come right in and found me the tire and looked over the vehicle to make sure there was no other damage. The tire was delivered on a day that there are not usually deliveries and within an hour. I am a JLR service adviser at JLR Rochester and White Plains treated me like I was part of the family and a long term customer. I cannot say enough good things about them. They stopped my trip from being ruined and I was able to enjoy the rest of my weekend in the city without ruining any plans. Thank you again JLR White Plains! read more

Before they moved into the the new building, we had issues with a misdiagnosed oil leak, They "Fixed" it multiple time even with extentisice test drive. Had to return it after smoke was coming for engine. That being said, thought things would change in the new facility. it hasn't, there is no communication from the service dept. Their is never an update call, you have to repeated call, but don't call during lunch (11-3). Doesn't seem like much, but we had them install mud flaps. We got the car back the first day and the front was coming of the car. Instead of reforming the mounting of the flap, they pushed it back on with the tape that originally fell off and kept the vecchile over the weekend. Simply touching it and it fell off when we picked up. The thing that make me the most irritated is the lack of accountability. We have stated that the radio and navigation routinely cut out. The service rep informed us that there is a update being released in July. He won't remember to call us back, but we should start to call them back in July to see if it is ready yet. Since we had problems in the past the service manager was supposed to meet us when we dropped the vechicle off to say thank you for giving them another chance. Not only was he not there, when we picked up the car today and still not fixed he was "out". There are just too many places. That you can buy nice cars to receive service like this. read more

I was very impressed with the service department. I brought my 2007 XK8 to them without an appointment for a much needed wheel alignment and tire balancing on all 4 wheels due to the winter ruts and pot holes. I waited up stairs, read magazines and had in house coffee and in less than 2 hours I was out the door with a curtesy car wash and prompt service. The staff was very professional and polite. I couldn't ask for a better customer service experience. read more

Purchasing an expensive car should be an enjoyable experience. Once you've agreed on a price and are ready to pick up your new car, happiness should prevail. Not so at Land River/Jaguar of White Plains. Just when you think you are done, they guilt you into maintenance deals, extra coverage, etc. No thank you I say though they look at me like I am a fool. Then they present the final bill all in very small print. This is not what we agreed upon, I say. Well it seems the tax was miscalculated, and the rebate doesn't work the way it was previously explained, and there are some extra charges for plates and registration that exceed what you had agree to. The extra cost they put on your credit card with no true recourse. You have already wired them 99% of the invoice ahead of time. I guess they figure you must be rich to buy such a nice car. You won't notice or care about these extras. Killed the entire joy of buying a new car. Just not honest from the start. read more

I was very pleased with the service of White Plains Jaguar. Paul Schaff is always thoughtful, courteous, and patient. Further, his turnaround time is excellent. I highly recommend this service provider. read more

Arrogant and they don't keep their promises. Love the car, and if would absolutely get another one if there was a convenient dealership

Went into jaguar white plains today. First of all, couldn't tell you the salemans name that I'm going to complain about because he never introduced himself to us. With that said, he has to be the rudest, most condescending not helpful salesman I have ever encountered a salesman like this in all my years of buying cars and we only buy Mercedes, BMW and all other top of the line cars. He answered every question we asked with a snarky remark. In short, we won't be returning to this dealership as we are in the market to buy 2 new vehicles and will take our business elsewhere. I really wish he would have given us his name but I would recommend staying away from the desk on the right when You walk in. Jaguar should choose their salesmen wisely especially with all the other superior dealerships out there and salesmen who know how to treat every customer who walks through their doors with great customer service! read more