Dr. Jake Banks and staff are so professional. Office is clean, modern & calming! Best dentist in Reno/Sparks!Dr. Jake Banks is SO knowledgeable and thorough, and the staff is wonderful. A 5-star experience every time! read more

I absolutely love Dr. Banks DDS office. I've had lots of dental work done over the years and have never gone to such a knowledgeable and kind dentist. I love that he can "print" a cap in his office. No second visit for a root canal. All his staff are great! So kind and compassionate. I had my teeth cleaned today and the hygienist (Sarah) took her time and did a great job! My teeth are wonderfully clean!! I've been going to his office for about 4 years now... and I realized that I never reviewed them! So I wanted to make sure I did it today!! If you're looking for a dentist... he a great one!! read more

I highly recommend Dr Britting. He did an excellent job on my molar extraction. Grace , his assistant was the best at keeping my mouth clean during the procedure. The entire office staff is extremely helpful and professional. As they say in Italy, Grazie moltissimo Dottore. Thanks to all of you. read more

The office staff is amazing! I am a very nervous patient. I felt very relaxed with Dr. Banks and he was very thorough in explaining what I need to have done.​ read more

Disclaimer: I hate going to the dentist. I HATE it. To me, it's like willingly signing up to be tortured. I'm not going to lie -- going to see Dr. Banks sucked. Going to see ANY dentist sucks. But, this was probably the least sucky dental experience I've ever had and I have multiple crowns, bridges, and implants. Dr. Banks was kind and patient even when I cried and took 20 breaks during treatment. It is immediately clear that he is super well-trained and knowledgeable. I looked into his background and he actually graduated with honors from the University of the Pacific Dental School, one of the top dental schools in the nation. He also has a gentle touch which is important in his line of work. His office staff is super courteous and on top of it. I was able to get an appointment as a new client right away. They called me back when they were supposed to and were flexible with payment options. There was zero problem or judgement with having to postpone work until next calendar year so that my insurance would kick in again. As someone with tons of experience with multiple dentists across different states, I can unequivocally recommend Dr. Banks and his team. When you're done procrastinating about going to the dentist, I highly recommend you check out their office. read more

I have absolutely nothing but great things to say about this practice. The staff are warm, friendly, and understanding. I had not stepped foot in a dental office for almost a decade, and I underwent a complicated extraction (broken & infected wisdom tooth). From scheduling an emergency consultation to the actual extraction, I felt heard, welcomed, and embraced with no embarrassment or even a hint of shame. Dr. Banks worked out the tooth smoothly, gently, and without any complication. I had no idea a wisdom tooth extraction could be this smooth and painless, particularly regarding aftercare. I would not hesitate recommending this practice to my friends and family, and I couldn't be more confident that someone will have a good experience here. read more

Easy to schedule and the front staff is great which is a big deal to me. Dr. Banks is thorough and very detailed. Took his time and you can tell he cares about his patients! He also invests in a lot of great technology for his office which I like. The dental hygienists have been great, easy to chat with and made the whole "experience" a breeze. read more

I can not say enough good things about Dr. Banks and his team!! I walked in there this morning (a new patient) with a toothache so intense I couldn't sleep last night. They diagnosed the issue and then had me come back tonight. He stayed late to get my tooth fixed and a new crown made. Amazing! They have the most current technology - digital xrays that showed the problem (that the old film xrays did not show yesterday at my previous dentist's) - they design and make the crowns onsite, so only 1 visit and you're set - comfort menu so you feel comfortable and pain free. Highly recommend!!! read more

The best dentist I have ever had! He not only uses the lastest technology and techniques to fix your teeth, but also understands good customer service. They make you very comfortable for every visit. I am glad I switched. GM read more

They use an Ipad to set up the new patient hassle.. makes it super easy. This place is more modern, and being a younger male ( 23 ) this place is real easy to come back to. Youll see once you go. Dr Banks is a younger dude and easy to socialize with. Hes definitely the coolest dentist I have ever had. Use to, the dentist felt like the horror movies.. old freaky dude drillin in your mouth. Not anymore with dr banks lawl... thanks bro read more

This dentist was wonderful. He was thoughtful, knowledgeable and professional. Best part is that he's young and up on all the modern techniques. If I had started seeing him earlier, I might have avoided a couple of root canals. Even the cleaning was amazing. They were using all kinds of new tools to clean the teeth more efficiently. He replaced cap and a couple filings, and my teeth look great. He takes the time to answer questions and explain things thoroughly He has a very warm and friendly personality. Loved everything about this dentist and his staff. read more

They did great work, and they were able to get me in fast when I had a very painful abscessed tooth. They also had great prices and payment plans. read more

I can't say enough great things about Dr. Banks and all the sweet ladies in the office. They go above an me beyond to make you feel comfortable and I'm a big scardy car off the dentist. They get you in fast and always call you back when you need them too. Definite 5 stars more if I could!!! read more

If I could give more than 5 stars I would! First off, I came from a crappy dentist in San Francisco who gave me a crown using a technique from the 1950's and then kept "finding" issues in my mouth that would run me well over $1,500. I was referred to Dr. Banks and let's just say I am bummed it took me so long to go see him. I live in the East Bay and have absolutely no problem making the trip to Novato to visit. His staff is SO friendly, warm, welcoming, I mean what else could you ask for? Dr. Banks took a look at my teeth and made me feel so much better. His practice is extremely modern which made me very comfortable. He explains every single piece of work that he will be performing and made sure to check in with me throughout the entire process. Today, I had two fillings replaced and I was in and out in less than an hour! Not to mention, their pricing is SO FAIR. I couldn't believe it. Every single person in this office is so kind and welcoming. I am seeing Dr. Banks again next week for another appointment and I can say my fear of the dentist is LONG gone! Thank you Dr. Banks and staff!!!!! read more

Where can I start? Dr. Banks is one of the nicest, most caring people you will ever meet. He truly cares about each and every one of his patients. For years I was going to another dentist because that was who my parents sent me to. I finally decided it was time to find a dentist that I was comfortable with. Am I glad that I found Dr. Banks! He will take the time to explain everything to you and answer all of your questions. The entire staff of this practice is exceptional. They are kind, caring, courteous and above all, professional. There are several other dentists that work out of this practice. While I may not have personal experience with them, I can say based on conversations with other clients, that the other dentists are just as awesome as Dr. Banks. If you are looking for the best practice with the most current technology, awesome professional staff and wonderful dentists, look no further than Cosmetic Dentistry of Marin. read more

Dr. Banks and his staff are 5 star quality across the board! From the front office, to the dentist assistant, to Dr. Banks they do it all! They make you feel comfortable from the second you walk in to the second you leave. They have the best technology, knowledge and care that I have ever received at a dentist office. I am currently getting some major dental work done. They have done a fantastic job examining my teeth and making a plan for me to get my teeth healthy again. Dr. Banks really cares about his patients and gives direct contact info so you can always get a hold of him in case anything happens or if you have questions. I would highly recommend Dr. Banks and his team to anybody as I know that you will be in best hands. Thanks Dr. B! read more

I initially found Dr Bank's, a.k.a. "Jake" by comparing my "Approved Dentist" list from my insurance company to his Yelp reviews. Since then I have had 3 visits and my experience has been the same every time...very pleasant and not at all intimidating. He really focuses on comfort. The practice even have a "comfort menu", which I strongly recommend. I think you will find Jake and his team very forthright and actually enjoyable people to know. There's no BS or heavy-handed up-selling of products and services. One thing that i appreciate about any dentist is the use of digital x-rays and other technology...They have it all. In fact, he was even able to design and MAKE my crown in his office while I was there. 1 visit = 1 Crown. There was no "temporary crown" and another appointment in 2 weeks to get the real one fitted like in other practices. One of the first things Jake said to me is that visits to the Dentist don't have to be painful and scary. He really follows through on that promise and you will be delightfully impressed by his service. read more

I recently chose Dr.J.Banks, after I did a thorough research on Yelp, and found nothing but the highest reviews for him and his practice. As a teenager, I wore corrective braces on my teeth for 4 years. I am a 60 year old woman and back then technology was not what it is today. Through the years, because of the poor technology, my teeth began to expose roots, which became very sensitive to acidic fruits like pineapple and to cold beverages. I also had 20 year old veneers on my two front teeth. When I met with Dr.Banks, I was interested in getting veneers on all of my bothersome front teeth, since that is the surest long term treatment for my condition. My first impression of Dr.Banks was that he stood up to all of his positive Yelp reviews. He was caring, a good listener, and genuinely interested in meeting my needs. His entire staff, could not be a nicer or more welcoming group of people. It felt like the joint focus of this practice, was to provide the best service and to be the most accommodating and helpful to the patient. After meeting with Dr.Banks, I made the decision to have all 10 front teeth covered with veneers. I also wanted to replace the original 20 year old veneers on my front teeth. I applied for Care Credit. The practice contracts for two years at no interest. That is a huge bonus! I met again with Dr.Banks to go over the details of the procedure. We discussed exact cosmetic proportions and design of the teeth, and Dr.Banks suggested a more feminine shape to the two front teeth, which I found to be very helpful advice. I felt like Dr.Banks gave me as much time as I needed to be confident and sure that we were on the same page and that my specific desires were noted and would be executed. Dr.Banks explained the medications and sedatives that were available for my comfort, since the whole procedure would take 4-5 hours per two separate visits. Because I am disabled and am on pain medications, Dr. Banks and his staff took the time to research all of my medications and their compatibility to the sedative medications that are standardly given for such a lengthy procedure. It turned out that because of the pain medications that I am on, it would not be safe or advisable for me to take the standard sedation medications. Dr.Banks assured me that he would do his best to make me comfortable with nitrous gas and frequent brakes. I was a bit anxious about the nitrous gas, because I had a dentist give it to me in the past and it did not go well! But under the circumstances, I was willing to give it a try. The day before my oral surgery, I cracked a crown next to the last tooth that was scheduled to get a veneer. The morning of the surgery, Dr. Banks examined the crown, and told me "No Problem" he would fix it that day, even though it was not part of the planned procedure. Dr.Banks and his assistant nurse, could not be more accommodating and helpful about making me as comfortable as possible with lumbar and neck pillows and blankets. Dr. Banks explained everything that he was going to do and told me that I could ask for a break anytime I needed one. Dr.Banks explained that he would start up the nitrous very slowly and gradually go up until I reached the comfortable effects. Even though I had a very bad experience with a previous dentist, who had just cranked it up to high, Dr.Banks took his time and the nitrous ended up being a very pleasant and relaxing experience. Dr.Banks explained that he would warm up the needle before injecting my gums with lidocaine, because that would decrease the pain. No dentist has ever done that! Dr.Banks' technique was the absolute best! The lidocaine injections were the most painless and most pleasant, considering what a large area had to be numbed. Dr. Banks should patent his injection technique for the least painful and non eventful! Since this was going to be a long 4+ hour ordeal, I asked Dr.Banks to entertain me and tell me about his recent wedding and honeymoon trip. Dr.Banks was wonderfully obliging with his narration, as he worked on my teeth. I felt like I was visiting with an old friend, with whom I had much to catch up on. Through the entire surgery, I felt pleasantly relaxed on the nitrous and enjoying my spa like experience, as I listened to a very entertaining and lovely story. It made the time fly by very quickly and very enjoyably. I was given frequent brakes and I could not have had a more pleasant experience. In listening to Dr.Banks story, I developed a lot of respect for the kind of man that he is and what values he stands for. Dr.Banks is what you would call a very conscientious upstanding citizen with a real sense of giving to his community. I love the way my teeth came out! I now have a Hollywood smile! I feel that the whole procedure was a joint partnership! I also feel like I gained a friend! Dr.Banks has my highest recommendation! Thank you to Dr.Banks and his very warm, caring staff! read more

Dr. Jake Banks has joined a dental practice I am going to on my mission to fix my dental health, which is a major overhaul, and he has seen me a few times now. While I've always been given the best care and attention at this office, I am especially impressed by how comfortable Dr. Banks made me feel, taking time to talk and understand me, explain and answer all my questions, just have a chat. It's quite a rarity to have a doctor establishing relationship with a patient like this. His expertise and top-notch training really shows -- the knowledge of (and ability to explain) the latest in the dental science and technologies, especially with a complex situation as mine, educate and help to make best decisions. My experience was amazingly comfortable and 100% pain free (and he explained how he does it!!!). Most importantly, there is no feeling of being rushed; his relaxed demeanour and scene of humour makes it feel as if it's your friend taking care of you, so you feel calm and relaxed naturally. I never thought I would ever say it about a dentist, but I am actually looking forward to my appointments. read more

I went to the same dentist for 10+ years prior to moving to Novato. I was very hesitant to switch to a new dentist, unsure of their skillset and demeanor. I was referred to Dr Banks, who is great! Extremely knowledgeable and skilled dentist. A very likable guy. The office staff is also great! It's a newer office. I highly recommend Dr Banks. read more

~Restored faith in dentistry~ Because of my previous traumatic experience with dentists, I was petrified to schedule the follow up appointment to have Dr. Banks replace an old cap and filling. I was so scared, I almost searched for another dentist, just so I could get my teeth cleaned and prolong the work that needed to be done. I remembered how much I enjoyed my experience with Dr. Banks and his office staff during that first initial visit so; I decided to go back and give him a try to actually conduct the work that needed to be done. I'm happy to report my appointment was today, and it was a great experience! Dr. Banks and his staff put me completely at ease. He and his assistant (my apologies for not remembering her name) kept asking me if I was ok. They spoke so kindly to me during the procedure and were mindful enough to explain each step along the way ensuring I was prepared and informed. Where I was once petrified and anxiety ridden with the thought of going to the dentist, I now look at going with a completely different perspective. When I left the office today, I wanted to weep with joy. Dr. Banks and his staff didn't for one second make me feel ashamed of being scared. Rather, they were comforting and kind. My faith has truly been restored. Not all dentists will hurt you. You merely need to find the right one.. And I did in Dr. Banks.. (and his staff!) Much appreciation to these good folks! read more

I live in the city and drive to Navato just to see Dr. Banks at Dr. McConnell's Dentistry practice. Before I came to see him, I had not been to a dentist in a few years.. eek! I came in for a cleaning and Dr. Banks made me feel comfortable and at ease. He walked me through the steps and showed me exactly where there were cavities forming. He provided me with clear options and left it up to me. I had to come back at a later date to get some fillings and Dr. Banks and his office worked with my insurance to make sure I got the best coverage possible. It honestly was such a pleasant experience and such a relief to know that my teeth are in great condition due to his help and advice on maintenance. I would definitely recommend Dr. Banks and his team, especially to anyone who has any anxiety or fear of the dentist. Their attention to detail and comfort is genuine and appreciated. read more

My wife and I were very good customers of Dr Jake Banks but had to drop off because the Office staff was pretty bad and are not very knowledgeable when it comes to using Flex account/HSA accounts. I went for appointment and their was lot of ambiguity in their answers. They made me pay the cancellation fee even though I turned up to my appointment but could not go ahead with the treatment since they were unsure if my HSA card would pay it. I have seen lot of places where they give you a one time courtesy off but I did not like how the staff handled my situation. I just paid to get out of the office and I and my wife would never go back for treatments again. Dr Claudia was very knowledgeable but Its sad that I will have to leave Good doctor for the kind of business policies and staff they have in place which are definitely not customer friendly. read more

I've received the best dental care here and have learned how my teeth work and the best way to take care of them. The practice is finely-tuned, my hygienist is meticulous and Dr. Jake is friendly and confident. As he should be -- this place rocks! read more

I am terrified of any Dentist, Dr Banks is the first one to make me feel the least bit comfortable while I'm in his chair! The staff are all amazing as well. When I first called Meridith was who answered she was so comforting and has been there to literally hold my hand before my appointments! I had sworn off going to the dentist all together until I met them! I will never go to another dentist again! read more

Amazing staff....great doctor. Best of the best! Super easy to talk to and they always are looking out for their patients. Honestly one of the best dentists I have ever been to. read more

Love this office! The technology here is awesome. They have a 3-d printer for dental work. I've never needed it but the fact that they can print in the office and fix issues this way is so cool. Dr. Banks is the dr. I see and he's funny and good at his job. Makes going to the dentist a breeze. I'd definitely recommend him. read more

My accountant recommended Dr. Banks to me, I hadn't been in over 3 years ( ._.) -I know, I know- a combination of insurance issues, being scared of the dentist and, dare I say, laziness. But instead of the lecture I expected to get, Dr. Banks was totally understanding, very caring and made me feel like I wasn't an absolute delinquent. He is 100% about giving the best care to his patients and finding the right treatment plan. He explains everything he is doing in ways I can understand, is more than happy to answer aaaalllllll of my questions and backs up his methods with science and skill. I had three cavities and am terrified of needles, but he, and his dental assistant, Rebecca, made me comfortable throughout the process. They are welcoming, funny and professional. I've never been so happy with the work of a dentist. And I have to add that everyone I came in contact with was the same. Vicky at the front desk is an angel and worked with my difficult schedule and everyone was always smiling and sweet. That means a lot to me! Oh, and I love how they use technology in the office, getting a text to remind me of my appt. is totally up my alley. If you're looking for a dynamic dentist who is on the cutting edge of his field and is super nice, look no further. I like in Oakland and will happily continue to drive all the way to Novato to continue to work with him and his team. read more

So far so good. I had not been to a dentist in a long time. These people did not freak out. They did not lecture me. They have not tried to upsell me a bunch of stuff I don't need at my age. Wait times have been short. Everyone has been efficient, professional, friendly, and calm about it all. I am always lulled by the friendly chatter I hear in the background as I am getting worked on. You can't fake that. I told Dr. Banks that I had never experienced pain-free dentistry. He made sure that my crown and filling were pain free -- except for the needles. They do use a topical before the needles. But I am sensitive to needles I guess. That's not their fault. They learned that about me pretty quick and have been very calm and steady about it. If you have ever been around nervous dentists or hygenists you will appreciate the distinction. read more

Dr. Banks is a perfect example of a dentist that cares for his patients and their best interest. As an adult with horrible experience with dental work in the past, and being afraid to even go; he made me feel comfortable and helped me set up a treatment plan that was in my best interest. Not his nor his pocketbooks. I can't wait to start getting my work done and my smile fixed. read more

I have a complicated mouth, but a pretty one, and only trust it in the best hands. I grew up in Novato and after 10 years of being away I decided that I have concluded that Dr. Banks and Dr. McConnell's Dentistry practice is of the highest caliber that I have experienced. From the ease of making an appointment, being greeted by the friendly staff and ushered into a relaxing state-of-the-art room, I would not rate this experience as anything other than enjoyable- who can say that about their dentist?! Dr. Banks was very thorough and helped me understand the process, set my expectations, and executed it all in a language I understood and felt comfortable with. I would keep them as my dentist even if I moved. read more

Dr. Banks has been my dentist for a few years and his office and team provide the best experience I have ever had in a doctors office. From the moment you walk in the staff makes sure you are comfortable and I have never had to wait to be seen after my set appointment time. My appointments are always through and Dr. Banks always comes to personally greet me , even when his office is filled to the brim! I would recommend anyone to this office who is looking for the best Dental experience! read more

Great care for his patients; takes the time to help you fully understand your treatment and his staff is just as engaging and kind. Had a few bad experiences at the corporate style dentistry previous to Dr. Banks...I will not go back. Great experience and so thankful I made the change to Dr. Banks and staff. Also...if you happen to see some of his customers giving him zero stars it is only because they accidentally forgot to rank him; he has nothing but great reviews read more

Jake Banks is a fantastic dentist. He is thorough, gentle, and very informative. He did my cleaning which I have never had a dentists do. He explained exactly why I have a trouble spot behind a few teeth along with a strategy to alleviate the issue. That was a first. I really appreciate a professional that is a blend of straightforward with a nice bedside manner. Dr Banks is the whole package! A+ read more

I moved to the area a little over two years ago and was totally worried about finding a new dentist. My mother and I have always had horrific experiences with going to the dentist, for me, even getting my teeth cleaned was enough to send me into a full panic attack. But I had to make the leap and find a new full time dentist and after a thorough Yelp search I decided to go with Dr. Banks and the Marin Center. Best health decision I have ever made! Not only was I immediately put at ease when I got there, but their level of customer service was amazing. After going through multiple procedures (not feeling a thing) I have come out having a completely different outlook on dentistry. I no longer panic at the thought of going to the dentist, they have completely changed my life. I recommend them to everyone, and my mom now travels two and a half hours to see them, she too is as happy as I am with them. I also have converted a few of my colleagues. I couldn't recommend them more, the entire team there is just fantastic! read more

Excellent service. They really go the extra mile to make your experience a comfortable

I cannot say enough great things about my experience with Dr Banks and his staff. I moved to Novato from Seattle so I did some research and he was right near me. I first went for cleanings and then advised that I had always wanted to do Invisalign. I had years of having crooked teeth and only getting worse. I just didn't feel like I could do anything since I was now in my 40's and the thought of getting "braces" felt so odd. Not only did Dr Banks set me at ease but he then explained EVERY step of the process with detail and what I was to expect and how to make the most of my Invisalign. He explained that he too had done them so he knew from experience what I was going through. I was told by one of the hygienists that I was one of their "longest" cases. (Over 1 year) I knew I would be. Which is why I always had a trepidation of doing anything at all. I'm here to tell you. PLEASE don't hesitate. Just start it and do it here. You will have ZERO regrets. My time with them was always greeted with kindness, empathy and grace. I have since moved twice and each time further away. I will keep them as my Dentist office no matter where I live! The day I arrived for my last invisalign (you can imagine my joy) which btw, my time was shortened by about 1 month because I worked so closely with Dr Banks to show him proof that I was committed to the process and that I was wearing them as recommended. He took pictures on my last day and I had never been so proud to smile! EVER! It was just such a joy for the whole process. I will never go anywhere else. They have won my loyalty and my business! Thank you Dr Banks and Staff! read more

Awesome dentist - very friendly staff and clean modern office. I would highly recommend to anyone! The front desk staff was very patient with explaining billing as well - which is huge. read more

I wish there were more stars! Going to the dentist is never easy but EVERYONE at Dr. Banks' office makes it a great experience! Dr. Banks is thorough, up to date on dental practice and technology and primarily concerned about taking care of the patient!!! The dental hygienists are super knowledgeable and very comforting to have around! Dr. Banks saved a tooth that would otherwise have had to have an implant (more money to him) but he CARED about me and my situation! BEST DENTAL EXPERIENCE I have EVER had! And I am up there in age LOL. read more

I recently had a dental emergency the night before I needed to leave town for a work meeting. Of course, it would happen on a Saturday night eating dinner...I broke my front tooth and needed to get it repaired before I had to travel the next day. I called the office and Dr. Bank's was on call and offered to meet me at the office that night! I was amazed at his willingness to come in that fast and the fact that he cared that much to make sure I was going to be OK for my meeting. I was not in pain so we agreed to meet first thing Sunday morning. The break ended up being pretty bad and needed some extensive work so Dr. Banks used my existing tooth and built a temporary bridge w/ the surrounding teeth which was all he could do given the timing. I am happy to report the bridge held up and will be getting the final repair tomorrow. Dr. Banks went way beyond the call of duty. He does acceptional work and I would highly recommend him to anybody. read more