This office wasn't the right fit for me. My biggest concern was my interaction with the dentist (I believe her name was Dr. Aimee). I let her know upfront that I have a severe fear of needles. Instead of focusing on how we could work around that, she repeatedly told me that I should consider therapy. She also told me that my fear of needles--and even pain--is "all in my mind" and that I need to learn to separate what's happening in my brain from what I'm feeling in my body. Hearing that once would have been one thing, but she repeated it several times. Eventually I became emotional and politely asked her to stop because the conversation itself was making my anxiety worse. At that point, she appeared visibly frustrated, ended the exam, and referred me elsewhere, saying I would be better served by a provider who could offer "safe" dental care because I was "not safe" due to my fear of needles and pain. What made this especially disappointing is that several members of my family see this dentist and have told me she is usually very patient with people who struggle with dental anxiety and fear of needles. Unfortunately, that was not my experience. I can tolerate needles and painful procedures when I'm treated with patience, empathy, and respect. What I struggled with was having therapy repeatedly suggested while I was already in a vulnerable position. I came in looking for dental care, not a psychological evaluation. The reason I'm giving two stars instead of one is because the rest of the staff was kind and professional. They were apologetic when their X-ray equipment wasn't working properly, which required removing and repositioning the sensor several times. They handled that situation as well as they could. My issue wasn't with the staff--it was with how I felt dismissed and judged by the dentist. If you have dental anxiety or a fear of needles, I think it's important to know that experiences may vary significantly depending on how your concerns are addressed- and maybe the mood of the dentist. Looking at other reviews I'm not the only one who isn't impressed with her attitude towards patients. read more

I am a brand new patient due to an insurance change of Dr Abittan and her staff at Evergreen Dental in Northwest Reno. I was lucky enough to be allowed to join this family dentistry establishment and I am very impressed. Dr Abittan is so competent, informative and professional with a truly warm nature. I was truly impressed by her attitude and welcoming me as a new patient. I also got an appointment one day later for a cleaning which amazed me I expected to wait a few weeks. The hygienist and assistant who took care of me today were so pleasant and kind and explained everything and made me feel totally part of the Evergreen Family. I highly recommend them. I know good dentists are hard to find and hygienists are almost impossible to find these days so five stars to Evergreen Dental read more

Evergreen Family Dental - General Dentistry Near Me - Reno, Nevada

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I had a dental bridge and two crowns done by Dr. Abittan @ Evergreen Family Dental. Dr. Abittan took the time to put in a temporary bridge, so she could get my feedback about bite, fit and color shading before installing the permanent one. She gave me conisderation as a person with allergies regarding the adhesive used for the permanent bridge, to ensure I would not have post installation reactions. Her office staff was knowledgable and responsive throughout the multi-month process, including timely submittal of pre-estimates to my dental insurance company. I am very pleased with the final results and give a 5 Star recommendation to this practice. Congratulations to Dr. Abittan for maintaining such high standards with her dental work; for being such a pleasure to work with and for training staff to truly support patients. Adele D. Trebil read more

Dr. Aimee and the rest of the staff are friendly, professional, and very expert. I highly recommend this dental office.

Adore the staff here. I pay out of network to go here! Aimee is very thorough and does beautiful work.

Worst office ever! From the front desk, receptionist who never sent the paperwork and lied and said I blocked Texas, which was untrue to the Dentist who was cold. I would never go there. I do not recommend this place. Go anywhere else. read more

Dr platt and his team are so great! I recently had to get some cavities filled and got a crazy estimate from my dentist so decided to get a second opinion with Dr Platt and I'm so glad I did! My original dentist said I needed to get all of my fillings re done, and I was super bummed. I went to dr platt and I only had to get a few redone and that saved me a lot of hassle, pain, and $$$!! I switched over completely and recently had my first cleaning here. The hygienist was super friendly and made me very comfortable. When I got my fillings done, dr platt was gentle and kept me updated through the whole process on that to expect. If you need a new dentist, visit dr platt! read more

I have been a patient with Dr Platt over the last 10 years. At one point I had different insurance and had to go elsewhere. I had the best experience with Dr. Platt and his team and was happy to get back in. They are very experienced and knowledgeable. They only suggest necessary treatments and their hygienists are so nice. I recommend them whenever someone is looking. read more

Evergreen Family Dental - General Dentistry Near Me - Reno, Nevada

THEY LIED ABOUT THE HEALTH OF MY TEETH! Please be wary of this dental office! I am a college student who wanted to get a cleaning done and found Evergreen and thought that most of the reviews looked good. I make an appointment for an exam as they can't do a cleaning unless there is an exam and they can't do both of them same day. Ok, some doctors offices are like that. First red flag was when I schedule with a Dr Chu but then get a confirmation email for a Dr Platt. I had checked the website and there was no Dr Platt in this office so I thought. Anyways, they call me asking for dental insurance before I arrive or they wouldn't be able to charge my card. Ok fine, sent the information over and arrived 20 minutes early to my appointment to fill out any other paperwork needed. Front desk lady was cordial but not overly friendly but I was looking for a good dentist. I am made to wait another 20 minutes after my scheduled appointment time before being called back by a very sweet dental assistant who took my X-rays. Afterward she told me that the doctor would be by shortly. After 20 minutes she came back and moved me to another room, where I then waited about another 25 minutes. I get the office can be busy but I wasn't told "oh sorry about the wait he should be by shortly" what did happen was another staff member came into the room i was in, rummaged around the drawers and then left without ever so much as a look or word to me. I was shocked as this has never happened to me before. I understand being busy but not communicating anything kinda freaked me out. Anyways, doctor Chu finally comes into the room and without introduction asks me my name and then asks me to open my mouth. He does the exam all the while calling out teeth numbers, and it takes about 5 minutes before I being sat up. He asks me how long it's been since my last dentist appointment and I admitted haven't been in over a year. Which is bad I know but I'm very carful in my hygiene. Doesn't matter as he says I have 9 cavities! I was horrified and thought my mouth was disgusting. He tells me they are urgent but we should schedule your appointment to fill them all. I tell him and the front desk lady when I get up there that I have to speak with my dad about it. The front desk lady seemed to be weirded out that I wanted to wait but eventually relented and I got the treatment plan to keep on file and it came out to a little over 2k. I went home for the summer and got an appointment to clean my teeth with the dentist that I usually saw, again still haven't had my teeth cleaned and I didn't have time to get them done in Reno by this point. But I got to that office and I tell them about it and the hygienist is like your teeth look really health. The doctor comes in and I tell him and give him the treatment plan and he looks the teeth over. I HAVE NO CAVITIES. He tells me that I have some places that could use a sealant but if I had gotten the "cavities" filled that Evergreen family dental would have been drilling into perfectly healthy teeth. I am disgusted at the fact that a dental office feels comfortable doing this to a person. I wonder what they would have done had I scheduled the filling appointment, I am great full that I have another dentist I can go to but many people do not. It felt as though I was just another payout for them and I am urging people to NOT GO HERE. read more

Dr. Platt and his staff are simply the best! I have been a patient for the best part of the last 20 years and I would not want to go anywhere else. My parents just moved to town and are now pleased patients with this dental practice as well. Keep up the great service!! read more

Dr Platt needs to find a friendly kind front desk person. Marilyn is extremely unprofessional, she is very rude, and never has any patience. When I am checking in or out with her after my appointments I always feel like i am an inconvenience to her..........The back office is amazing! Upgrade your front desk to a professional, friendly face who is happy to be there!!!!!!! read more

I have gone to Dr. Platt's office for years now. After I relocated I went to another provider closer to my new home but soon returned to Dr. Platt's office for their friendly, professional service. I enthusiastically recommend them to anyone who asks about dental work. Many of my co-workers also go to Dr. Platt's office. read more

Dr. Platt is a good dentist who seems to be completely out of touch with how his office staff treats his patients... I have been a patient of Dr Platt's for the past 7 or 8 years until yesterday. I had an appointment for a procedure on Wednesday April 26th after waiting three weeks from a follow up visit for a previous issue. Note, I have dental insurance and had given his staff my group # and iD for previous services but had not received a new card. This is my very first yelp review and rather than tell my side of the story, I'll just share the text exchange I had with his office staff. Scott, this is Dr. Platt's office reminding you of your 10 AM appointment this Wednesday, April 26. Please don't forget to bring in your dental insurance card. Also please text back to let us know you will be here. Thank you. Me: Yes, this is my plan. How much will the entire procedure cost? DO U STILL HAVE DENTAL INSIRANCE? Me: What difference does it make? $1357.00 Me: Thank you. Was there some reason you texted me in all caps? (Note: After this question was asked, no response for over 15 minutes...) Me: UNPROFESSIONAL! Scott, this is Shelley at Dr. Platts office, our staff got together and since you feel we are unprofessional we feel it's time that you find another dentist. We will cancel your Wednesday appointment. We are sorry you put us in this position. Me: Hi Shelly, your whole staff is not unprofessional, just you. I will be personally contacting Dr. Platt. Me: Or is this Debbie? Me: Please have Dr. Platt call me. If I do not receive a call back by 2:pm. I will stop by in person. Thank you. (11:50 am) At 1:30 pm Dr. Platt did return my call and proceeded to accuse me of harassing his staff. I asked him if he had read our text exchange and he said he had and that his office staff had told him they inadvertently had their CAPS lock on while texting? For everyone who uses texts in business, how do you inadvertently turn on your Caps lock? Obviously Dr Platt's staff lied to him about "CAPS lock" or he knew himself I was being truthful and rather than apologize for his staffs poor behavior he chose to lose a patient. I'm guessing Dr. Platt does not understand what effort a person, or staff member has to do IN ORDER TO SEND A TEXT IN ALL CAPS WITH A MOBILE DEVICE? DR PLATT, CAN YOU SENSE MY FRUSTRATION NOW? You may want to have a staff meeting regarding communications between staff and patients... maybe focus on basic texting etiquette, courtesy, kindness, and professionalism. I have formally requested copies of my medical records. I am seeking another Dental office to perform the major procedure I was told was needed to be repaired right away... I will report back with the timeliness on when I actually receive my records. read more

Dr. Platt has been my dentist for more than 20 years. He and his staff are always professional and the dental care is first class. Thank you for all that you and your staff do. read more

The BEST! His work is impeccable and second to none. He provides as many choices and opportunities for your given situation and it's his knowledge that I trust. I wouldn't see any other dentist. This community is lucky to be able to count Dr Platt among it's finest in the dental arena. read more

Dr, Platt is by far the best dentist in Reno. He is very personable and informative about the procedure he is about to perform. The whole office makes you feel very comfortable knowing Dr. Platt is using the newest equipment and modern procedures! My cavity filling was painless. By far Highly recommended! read more

I decided to use my dental insurance and book an appointment with Dr. Platt's office 6 months out after my cleaning (which I paid for out of pocket). When I finally go into the office Dr. Platt was thorough and spent a lot of time looking at my x rays and talking about my teeth. Then it was over. No cleaning. I was like wait, I booked this over 6 months ago and both he and Maryanne (front staff) acted like I should of known this. NEVER have I NOT gotten a cleaning after the doc Looked at my teeth and I felt it was extremely un-professional. Then I had to go on a cancellation list to get my cleaning---not only was this stressful BUT I was due for a cleaning and didn't have an appointment till February 2022. i then called Maryanne to have my new picture they took of my teeth sent back to my old dentist and she said she had an 8:00 am appointment for me for Wednesday. I wrote it down and felt excited that I actually got an appointment. I showed up today and was told it was last Wednesday in a snarky tone again by front staff and that I missed it. I'm an intelligent woman and NOT knowing that a cleaning wasn't included in my first visit AND not showing up on my appointment date is not how I roll. The communication with front staff is poor and the head woman isn't friendly. I do not recommend this dentist agency and Dr. Platt needs to rethink how he wants to be represented. Horrible experience with this agency. read more

It's been 4 years since my last dental exam - (gulp), so I was a bit nervous about what Dr. Platt was going to find in there! The whole experience was very easy and comforting! The office staff is helpful and friendly and Dr. Platt is approachable and explains everything simply. Luckily, all I need is a cleaning! read more

Dr. Platt is amazing. The entire staff is great. As far as front office, Debbie and Marilyn are the very best. They always answer all questions and are a pleasure to work with. 5 stars to this office!!! read more

Been going to this dentist for the last 2 years. I'm extremely pleased with not only Dr. Platt but all of his staff. They are always courteous and efficient. Unlike some dentist i've seen this one does not try to oversell you on processes you do not need and cannot afford. read more

Dr. Platt is the best dentist ever, with a kind and knowledgable staff. If you looking for a good dentist, he's the one!!

Great dentist great staff polite efficient in and out and doesn't do things that aren't needed. Addressed my fears about a small drilling procedure. Five States for this guy AND his staff. . read more

I've been going here for about 6 years for my regular teeth cleanings. Every time I go for an appt. Dr. Platt and all of his staff here are always so friendly and helpful. I truly am grateful to have found a great dentist here in Reno. I highly recommend this place if you are looking for a thorough dentistry. read more

Dr. Platt has been my dentist for about 25 years. He and his staff are very friendly. When I had a crown put on, he called that night to ask how I was doing. Not many dentists go that extra mile. His hygienists are very good and give excellent advice. I recommend this practice. read more

Let's start this yelp review by unequivocally stating that I am petrified of dentists, dental offices, and anyone associated with any dental office. I broke a tooth and needed other tooth work done. A recommendation from my best friend led me to Dr. Platt's office. Warm staff, inviting office space, hygienists that are calm, caring, and craftspeople of their trade. Then there is Dr. Platt, warm, reassuring, full of detailed explanations. He offers alternatives, prescriptive paths to treatment and is literally the most humane person to have DDS after their name. Great care in topical numbing, hardly felt a needle (I hate needles), and a true craftsman extraordinaire!! Dr. Platt has the perfect blend of expertise, art, and human relations... I have several more visits to make up for being scared of dental offices. I can tell you with absolutely no uncertainty you should do yourself a favor and visit this remarkable dental office. The people make it an amazingly stress free, pain free, and comfortable environment for dental work. Kudos to all. read more

I've been a patient of Dr. Platt for about 30 years. Everyone is always friendly and professional.

My husband and I have been going to Dr Platt for over 20 years. We heard about him through a coworker and have since referred many of our friends to him. Every one of them has been as happy as we are with the office. The great experience starts with the two women in the front office, who are friendly, helpful, and efficient. The hygienists and Dr. Platt are thorough and the dental care is first-rate. Everyone in the office makes a point of explaining what they will be doing and why. It is a wonderful office to visit for your dental needs and seems like a great place to work as well. read more

I've been seeing Dr Platt since I had teeth. Everyone knows you by name. I get my teeth cleaned every six months and I've never dreaded the dentist unlike people who don't come here and don't have amazing hygienists, receptionists, and a stellar dentist to make the difference. I actually feel healthier and taken care of after getting out of the dental chair; I will never trust anyone else with my teeth. read more

Dr Platt and his staff are great! They are friendly, punctual and professional. I would recommend this office to everyone.

Amazing dental office! Talk about making you feel comfortable from the moment you walk in. Dr. Platt and his staff are extremely caring people who deliever quality dentistry the right way every time. On top of being a great dentist, Dr. Platt and his friendly staff have personally taken me under their wing to show me dental procedures done regularly in the office. I hope to follow in his footsteps someday, because I can tell Dr. Platt truly has a passion for what he does. See for yourself :) read more

I've been going to Dr. Platt for over 20 years for my dental needs. He is a genuine professional, skilled and efficient. He treats his patients with the utmost of care and respect and takes the time to really listen. The entire staff including hygienists and front office are friendly and kind, greeting me with a smile each and every time. This office creates a comfortable environment while providing highly skilled services. Greatly recommended! read more