I made an appointment to drive down from Cbus to drive a particular car. When I arrived no one helped me although I did get to hear 3 sales guys debate Original House of Pancakes vs. IHOP. . When the sales person was notified I'd been there and left he contacted me via text and stated he'd been busy with someone and let him know if I'd ever want to come back. At least it was a beautiful day for a drive to the Queen City! read more

I bought a 12 thousand dollar car and specifically told the finance guy James Staton that I did not want any extra warranties at all whatsoever. I put down 5 grand and walked out with a $12,197 loan. Apparently the "included warranty" he mentioned while we were signing multiple detailed papers was actually a $2,995 warranty that in fact was optional. When I called Jake Sweeney James stated it was my fault for not paying attention and that based on the type of car I bought the warranty was necessary. I was never given the option on whether I wanted the warranty or not and based on my phone call with James it was added because James himself deemed it necessary. I was told to be able to cancel I would need to come in. So I did the next day. I was told James was my only option to speak so I said ok and I waited until Lewis Collins came out to get me. ( Not sure why the lady at the front argued with me because I asked to not deal with James and she refused saying he was the only one there yet another guy ended up coming out anyways) Once in lewis collins office he began speaking to me in an intimidating and rude manner. He raised his voice, refused to give me any info about this warranty I had been paying for, and also threatened to not help me cancel the warranty and when I requested someone else he stated my only options were either himself or James. I have a 5 minute video of Lewis Collins speaking to me in the same disgusting way he did the entire time I was in his office as did James Staton over the phone. I left with the understanding the warranty would be cancelled in the next 4-6 weeks and a video I've sent to every higher up I can find. Lewis never gave me the warranty info I had requested and also as seen in my video told me it wasn't his problem my brakes were squeaking even after their service team supposedly fixed them. I have a pro rated car payment that wasn't offered to be changed because it was based off the loan amount including the unwanted 3k warranty. I would not recommend these guys at all. ESPECIALLY if you're a woman because the men working here have absolutely no respect for women apparently. UPDATE: not a single person from Jake Sweeney has contacted me in regards to my complaints. On BBB their response was we will solve this problem internally. Never addressed their employees adding 3 grand to my warranty without my knowledge. read more

Had to take my car out here three times 2 times no part which I had scheduled so took all three days of work Then they had attitudes out here Jake Sweeney Chrysler Jeep Dodge read more

I inquired about a vehicle and provided a fair counter offer. The internet sales person, Marty, added a protection service along with a 299 dollar fee for a car that was not only used, but nearly 20 years old. LOL...FFS. This dealer is a joke of jokes. read more

My truck I bought from the dealership had an oil leak and they were the last one to change the oil I called to have it looked at but they told me the truck would need to be there 2 days and they no longer give loaner cars... what am I supposed to drive. This is not the way to do business and I will not be purchasing any more vehicles from jake Sweeney in the future. read more

I went into Jake Sweeney knowing exactly what I was looking for (a used car - buy here pay here style). I was taken through a winding, dirty hallway and sat at a cubicle style desk; the sales rep then told me I needed a new car, and they were going to run my credit - but, wait... I hadn't even told him what I wanted. I went to speak up, and the rep all but shushed me and rushed off with his manager to "run my application". My application for what, exactly? I wasn't sure. I hadn't a clue what was going on and seemed hard pressed to get any real information out of the "sales rep". After another rep was running through the office screaming and singing loudly, our rep came back to the "desk" and continued to tell me that absolutely no one would sell me a new car. Well, I wasn't LOOKING for new... and he said that their "Buy Here Pay Here" wouldn't without $1000-$2000 down and a hefty $500 a month payment. The salesman told us we didn't know what we were talking about, and that they didn't care about unemployment payments even though there was a literal global pandemic. This sale rep belittled me, my friend, my boyfriend, and told me I would never get a vehicle. FUN FACT: I went over to McCluskey Chevrolet and got a BRAND NEW 2020 Chevy Trax for less than Jake Sweeney was asking for a USED 2014 with over 100,000 miles on it. read more

DON'T purchase a used vehicle from JAKE SWEENEY. Transmission failed on a used vehicle with 94k miles I purchased in late May. $5,200 repair and no customer concessions or support for the products they sell. No I didn't purchase their overpriced warranty which was my mistake but I also don't expect a catastrophic failure after less than 1500 miles on a vehicle I drive my kids to daycare and to work a few times a week. The sales manager shrugged and told me sorry there isn't any room left in the deal. Will update if something is done to make it right. read more

Their service technicians are inept to say the least. The service department personnel are deceitful and clueless. Customer service is non existent. Hard to fathom how this company is still in business. read more

After having an initial poor experience of a sales man texting saying "thank you for hanging up on me" I reached out to management and ended up with the exact car I wanted, fabulous hospitality and a smooth, easy purchase. Afterwards, I even got lessons on how to work the techy stuff on the car and the paint blemish was taken care of with no hassle. Over all great experience. (The paint blemish was a factory opps on a new car) read more

the manager is the worst, he was so rude and disrespectful. they made me pay over $100 for a part they broke, and refused to take responsibility. the only nice person i encountered while waiting OVER two hours for an oil change, was the guy who was selling me service. i don't recommend any jake sweeney sadly, it seems most the people they employ in the service department are bitter mean old white men. 0/10 don't recommend read more

If you plan on getting your car serviced DON'T. My car was returned in complete disarray. The areas they were checking are located in my compartments and all of my belongings were thrown out. When I called to get answers, they "claim" there was a break in. Although they can provide no further details on how that occurred. In short, they admitted to not locking the vehicle overnight. I do not believe there was a break in, as the only places that were disturbed was where the mechanics were checking (USB port in center console and glove compartment for air filter). So you entrust them with your vehicle, then to have overpriced work done, and then have it returned to you in this manner. Please save yourself the headache and money to go somewhere else. They do not care about customer satisfaction. read more

Jake Sweeney Chevrolet - Vehicle upon pick, nothing on floor during drop off. Air filter, which can be found behind the glove compartment, was being checked. - Car Dealers Near Me - Cincinnati, Ohio

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I took my 2016 cruze in for oil change and inspection, they had car on rack for 3 hours and give me a no problem written inspection report, i took car home and realiuzed it was leaking fluid, i call and set up first appointment available on 8/19/22 they said it had several oil and transmision leaks and wrote me a $8056.15 to fix, that they said was no problem 2 weeks ago. until they had it on their rack. They said my extended warranty would pay ZERO, i think they scammed me. Erica D'arcy joey Chadwell fred manigold and Dustin Davis. read more

Unbelievable, brought my car here for oil change and air conditioning repair/flush price quoted prior, then was told I needed multiple repairs tires, ac repair ALONE would be over $1000. Definitely not the price quoted, & Something with the transmission this place is a joke! Last time I was here they did an engine light check cost $130. And if I did the repair it would $175 my son did it for &30. & autozone did an engine light check (same outcome) for FREE Also told I needed a air cabin filter over $100. Brought myself for under $10. Easy to install myself! From what I was hearing in the waiting room everyone needed more than what they came here to have done read more

Piss-poor service department. Called and made an appointment for a software recall. Also had a bulletin update for replacement of squeaky roof parts. Wanted to get both done at the same time. Had to explain to the tech what the bulletin was. Once they found it, I had them check to make sure the parts were in stock - he supposedly checked and assured me they were in stock. Came in for the appointment and they said they had a rental car for me. I commented the fix should not take long and they said they would check and let me know if it would be longer than one hour. 30 minutes later they come and tell me that a tech is working on it and it should be done in one hour or less. That sounded fine to me so I decided to wait. One and a half hours later they come and tell me that they don't have the parts to fix the squeaking roof. They tell me it is the third time it has happened and the tech is going to bring it up at their Wednesday meeting. Some great consolation for me. This is just plain stupidity and should not happen at a reputable dealership. I guess that says it all. UPDATE: I wrote this review after leaving the dealership (in a rental car) because they had to get the parts from another dealership. They said it would be done by the end of the day, and it was. Upon returning to the dealership, the service manager (he may have been just another advisor, but there was a large picture of him in the middle of the service desk) asked if he could help. I said I was there to get my car and he looked it up and I we went to get the keys. He gave me a pitch to give them 5 stars when I get my survey in a few days. I said "No way, I'm pissed off that I wasted a whole day fooling with this dealership when it should have taken 1 hour". He looked shocked that would not give them 5 stars. When I told it what had happened, he said it would look bad on the advisor. SO WHAT? I want the owner, Chevrolet and GM to know. read more

Out of state cash buyer for a used Corvette in low sales season. Had everything arranged, including non-refundable tickets for transportation, car rental, independent inspection, and a quite large cashier's check. All this info conveyed to dealer on Friday. They were supposed to hold for one day for my arrival Monday (supposedly closed Sunday). Saturday, I get a call telling me it's been sold. I guess I should just be happy I didn't arrive there Monday & find out then. The individual salesman, Jason, I dealt with was nice. Can not recommend dealing with an outfit that treats customers this way. Nearby McClusky Chevrolet has a good reputation among Corvette owners, especially for service, so if you're looking in the area, it may well be in your interest to do business with them, or another nearby dealer instead of Sweeney. read more

My heating was not working. Equinox was low in coolant. In and out in about an hour for a Saturday. Thanks to Kim and mechanics

The absolute worst car dealership in Cincinnati. I have never had a more terrible experience in my life. In 2013 I purchased a 2010 Mazda 3 from the used car department of this dealership. From damaging my car during service to taking 3 weeks to fix the damage and then blaming me for the issue to not returning phone calls. Telling me my car was ready for pick up and making me wait for 3 hours. A rude receptionist who greets you with "Sup" and is argumentative. Lying about terms of the sale and warranty. And when I finally traded the car in at another dealership in November of 2015 they have refused to return the balance of my extended warranty coverage. I have been waiting 3 months for a check. After driving 45 minutes to this dealership to fill out the paperwork and then calling and leaving voicemail after voicemail there is still no result. From start to finish the worst customer service experience of my life. Save yourself the time and anguish and buy from somewhere else. read more

3 hour "free" oil changes while I'm waiting in their office, Service front desk joker told me to "quit dancing around with my keys in my pocket" when I brought to him a GM bulletin to install a two-shot relay harness in my Chevy Cruze that prevents the trunk from popping open with a single press of the key fob, and then he refused to have the fix installed because "he has never heard of that." Mind you the car was still under the Jake Sweeney warranty. Now they are sending out these Monte Carlo scams in the mail that say you won a 55' 4k TV just to get you into their dealership. With this being said, the sales team was very nice and I had a great experience with them and getting a windshield crack fixed that was present when i purchased the vehicle. Everyone was very social and made the buying experience enjoyable. read more

I was met immediately by an employee, instructed on the process thoroughly, and service was completed as fast as it possibly could.

After buying a Chevy Cruze for my son we were fortunately back to buy a replacement three months later. I say "fortunately" because after a near head-on 30mph accident we discovered the high safety rating for the Cruze is well deserved. Both drivers walked away with nothing more than bruises and a few scrapes. So we walked into Jake Sweeney Chevy looking to take advantage of the 20% off MSRP on the older stock but they were sold out of LT1's in that category and nothing was really available in the vicinity for trade. Instead, Don Scott was able to get my son into a 2016 Limited, minus the convenience package on the previous Cruze, for a competitive price. That entire process took less than 30 minutes. I love simplicity. Thanks! read more

I purchased a Chev. SS. I think Don Scott and Jim Ackerman are awesome. I always recommend Jake Sweeney Chevrolet to all of my friends and clients. read more

Terrible service. Temporary tags expired on new leased vehicle, reached out to salesman to figure out where my new tags/plates are, no email or phone call for 5 days. Once he finally got back, he said they were on their way and should be here on the following Thursday. Two days later, he figured out there was an issue with a payment. We fixed that issue and he said they would be send out to me. Over fourteen days later and still no tags/plates. During this process, I received no phone calls, only emails that were always delayed. During the 5 day period of no contact, I tried to ask for the manager, they said he would not be able to help and didn't transfer me. I tried to email the sales manager, no contact from him as well. Never will come back to this trash place again. read more

These guys are horrible. Once they get your contact information they won't stop trying to sell to you. They call night, day, even a Sunday afternoon. They even like to ask about selling to my ex wife. I asked them to stop, they won't. I went in to talk to them but they won't stop calling. They don't seem to know how to stop. If you want a dealership to harass you for years after you don't even have the vehicle you bought there, Jake Sweeney can be that dealership. If you want a dealership to listen, take care of you, and not continually harass you, go to Kings. It's been the worst experience. I have even filed a BBB complaint and went to the attorney general! Just Stop!!! read more

Pathetic service .Lost my car for a day then did not know what to fix when they found it. Then could have cared less. I received not even a phone call from them to apologize. I will never go back. read more

I brought in my 2011 Traverse for 3 issues. 1-my rear AC would intermittently blow hot air. 2-some of my buttons on my front panel (fan up and down) were scratched up and needed replaced, 3-part of my drivers seat plastic. The service person named Mark stayed in constant telephone contact with me to inform me of what was going on with my car. He was very courteous with every call. they had to order a part which didn't come in until Monday, but they called immediately to let me know and told me I could either come pick it up or leave it and they would let me know when the car was done. Luckily, I had an extra vehicle to drive. The only thing I would say that they could have improved on, is that they could have offered me a free rental since this was a warranty repair. Other than that, I give them a perfect 10! read more

We bought a car from the dealership on Princeton Pike and thought everything was fine until we got home and the lender called. Sale was put on hold because the salesman decided raise the price of car more than twice the sticker price AND there were other issues with the paperwork. Fraud. I will never go back here and I`m telling everyone I know what happened. read more

I had really liked Jake Sweeney until I brought in my car for an oil change and when I got vehicle back I found my money order had been stolen out of vehicle. They were really uncooperative in helping locate missing money order. I believe the techs have a deal with service advisors to split stolen profits. The manager Chris Owens was very defensive and unwilling to help find solution to problem. Mike Adams was an advisor who handle the car and no one would talk to the techs to figure what happened. Jake Sweeney hires unreformed criminals and it's clear to see if you just walk in. Their very unprofessional and I can't sit in silence any further. If you were planning on going there for service or buy a vehicle don't. Go to Jeff Wyler. read more

Mike in service has taken care of me the last 2 times I have been in there. Great guy. Up front, honest and cares about taking care of me as a customer. Bought our car there 2 years ago and had a rough patch the first few times we came in, Mike has turned that around. Thanks again Mike for your help. Recommend him to anyone who goes for service. Desk on the far end. read more

Brad Monhollen did me right. Very responsive until the end. Thanks.

I had to have my tires replaced due to wear and then an oil change. Pretty standard fair for them. The only issue was that I had to wait a little longer than I expected . I think they told me 1.5 to 2 hours and it might have been closer to 2.5 or 3. I don't know what goes into all of what I had done. They had to do an alignment and they inspected other things so it all takes time. So maybe my expectations were not correct or not realistic? Anyway, I'm happy with the service done. read more

There were some issues along the way during my experience with Jake Sweeney. However, I had the pleasure of working with Dante Hendley from start to finish and he made sure I remained a happy customer/buyer. Dante alone is the reason I gave this review 4 stars! read more

I sent my elderly mother there last week to see if she could upgrade her old car. The sales staff was pretty unprofessional to her. She called me in Texas very upset with her interactions with Cory. They tell you that you are "guaranteed" to have financing. This is incorrect. We will never go back to this dealership. read more

First experience with the service center. Making an appointment was a struggle. First I could only get to voice mail that they didnt return my call from. Then once I got through they told me they required my VIN to set an appointment. Why? Why cant you get the VIN when I come in for the APT? And why couldnt you look up the VIN number based on my name since I bought the car here? Waiting room was awful - why would you subject people to that terrible TV channel and require that it can not be changed. Horrible - I had to walk away only to find out they require all non corporate TVs to stay on the garbage they were showing. I feel bad for anyone having to wait there sales or service. While my service "guy" was nice and prompt in the end nothing was gone over with me, they left the paper they leave on floor in car and had me walk to a back parking lot to get my car. Not the kind of service I am used compared to any place I have received an oil change. read more

SHARE AND BEWARE- I encourage friends and family to share this article. On 02/26/2020 I was called a lair and that I was making problems that were not really problems. I took the car away from the dealership on 02/17/2020 after a continued disregard for a professional and timely installation of parts as well as a failure to produce a accurate Bill. In Figure 16 I posted the full audio recording as well as my best attempt to create a Transcript that was both accurate and extremely well documented, with a time line showing past events backed by Factual Data(including everything that was mention in the recorded call). Please listen for your self to see how I was treated, Pretty sure they are unaware of the over whelming evidence. The phone calls shows how little the supervisor was prepared for our 52 min conversation(other than calling me a lair). If you do have time to go over what I have done, and some of the transcripts I would greatly appreciate it. You tagging or calling the dealership directly and expressing your distaste would be helpful, If you think I have documented this case and proven my point please do so.. As of now Jake Sweeney is playing the part of I took a vehicle with out authorization and I'm trying to skip out on payment. This could not be farther from the truth. Please call the supervisor Dustin Davis @ 859-912-2693 and let him know what an outstanding job he and the dealership has provided For me. https://sway.office.com/seURc9bToaTNFTH7?ref=Facebook read more

Everything was good, customer service, car service and price! Good experience, prompt and professional. Thanks

I have never had a better buying experience when purchasing a new vehicle. Jake Sweeney is a no pressure dealer that treats you like family. Very large selection of vehicles. My salesman was Ron Daugherty. He is very knowledgeable of the GM products! For your next vehicle shop Jake Sweeney, and ask for Ron! Thanks Rick (NKY) read more

This place provides crappy service. I had had dealings with the overall automotive division back in 2013 over in Florence with a Matt at the time and had a similar experience. However, this experience took the cake so much that my physical wellbeing was compromised due to the stress and amount of hours that I sat there trying to be patient, cool, calm, and collected while being neglected, worked over, lied too, and spoken too as you can see in the photos. I am not happy with my purchase, but being that I am fresh out of bankruptcy, I was made to feel this is what I get and I better be glad that i got anything. No one should feel this way. Initially, I contacted auto credit expressed and was adamantly called by Thelma Linton Jones. I was asked to come in and I did. I told her that day what car I wanted but was told that I would only be approved for 18,000 and that it was a stretch. I was apprehensive about getting just any old thing but I found a 2015 Chrysler 200 S used blue that for 17988 which would have fit. Mind you the 2015 charger with a hemi was Miss listed and listed at 25988. So I provided those options via email and text and did not hear from this individual after sitting for 3 hours that day with my friend, for another two days after I contacted Chrysler about another vehicle. She contacted me and asked was I going to give her a chance to put me in a vehicle and I said yes and she said it is ok to get a car for now and then trade it off in 6 months to a year but you gotta work with me. I told her I don't know but that I will come back in. Sat another 3 hours with the same said friend and she notified me that she had good news and that I could get up to 28000 and begged me to see the malibus and showed me the chocolate colored one LT fully loaded in which I said I would agree to if she could get me the price which she said she could. Next day or so, no go and amnesia sat in and was told to come back in and pick another one under 26500. I picked one for 26611. Another few hours of sitting and consistently having her paged as "she was working on numbers" and said that I I was capped at 450 per month and that we would make it work. Asked to come back in and the next day I did and she drove over the wrong Malibu, told me I prolly couldn't get the one that I wanted which was black at this point, and told me that the one she had booked at 28k and that the other was too much and I told her what the online site noted about the one I wanted which was discounted for 26611 and was told that's after discounts and I had to get one before Discounts. At this point I'm frustrated and missing things that were errands after work trying to oblige. Many times not eating dinner while her office chomped on Taco Bell. As of yesterday I got my Malibu for 25700 or some shit, but my payment is over the 450 "cap" I was told I would be under, and she assumed I could pay 1500 down which on paper was 1533 which was not what I was told. I was forced to go on the smart plan, didn't get an extended warranty, and still waited 4 hours for the fucking process. By the time I left my bp was 170/93 after the games and antics. I was told to say this by her to the finance guy Mark and when asked him about it he was told contradictory statements. I would not recommend this place to anyone was they will lie, manipulate, persuade, and cheat one out of house and home. Then I find out these are numbers that are being sent to gm and the approval isn't finished due to a missing document in which I provided but I signed the papers, they snatched my 500 in which I have no money left for the week, and made me sign to have 1033 taken out by July 12th. Did I mention that I asked for gas and was told that I would have to GO BACK today to get gas because the gas card is locked up. Will not return there and all communication will be over email for documentation purposes. I had an emergency yesterday with family and was spoken to and called 12 fucking times and left a nasty voicemail in which is saved and this is appropriate? I am a social worker who happens to be very intelligent and took law and am currently taking business classes. Mama did not raise a fool! So cute the bullshit and treat people with dignity or respect. Voicemail available upon request. I provide receipts. I'm so stressed about this situation but I'm going to be ok because I know I'm blessed and highly favored and karma is a bitch! read more

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I should have checked the reviews here before I went and bought a used truck from Jake Sweeney. I'm having the same troubles as others in here, lousy customer service, empty promises, and a general feeling of being ripped off. They have had my truck for 11 days now, to change a couple tires and take tint off the windows. It doesn't take 11 days to accomplish these tasks. Go somewhere else for a vehicle is my recommendation, save yourself some stress. read more

Took my car in 4 ac service and told them it was more than likely a blend door problem. They decided it was an air compressor problem and fixed it. unfortunately it was not an air compressor problem it's a blend door problem so I'm going to have to drive 6 hours all together to get this problem fixed when I told them what the problem was. I will never use Jake Sweeney for anything and I would not recommend them for anything read more

Whatever you do do t use THELMA she treats you like SHIT. And I as well should have checked on here before I went & purchased a vehicle at Jake Sweeney. The customer service was THE WORST I've ever had anywhere, no wonder I've always chosen FORD! At least Chevy allows customers to use their warranty at other locations so I NEVER have to return. She actually complained about me calling after the purchase when she wasn't returning my phone calls. Once you sign on the line they will do nothing for you except bitch. NEVER in my life has anyone in retail been as rude to me as they are there & even tried to go back on my deal & change the terms of my contract after it had been signed. It's against the law to change the terms of a finalized contract! I wouldn't send an enemy let alone a friend there for business. read more