Called to inquire about hours for parts department. Person was rude and said I couldn't get a key made and would have to wait until tomorrow. I will go to a different Chevy dealer with my business! read more

I had Jake sweeney work on my suburban, charge me 700 and not fix the problem (See previous review ) i have since had to take to a local shop that replaced the front differential. When they went to remove the diff they pointed out loose bolts from jake sweeneys work. I will be tearing this diff down to see what kind of other great craftsmanship they have provided me with. read more

I purchased 2 new cars from Jake Sweeney Chevrolet. A Traverse and an equinox. At 14,000 miles I took the equinox in for an oil change and they said I would need new tires. They said it was up to Chevy to make the determination and they would let me know, that was on Nov 20 well here we are Dec 9 and I'm still waiting for them to call me back even after leaving the assistant sales manager Chris 2 messages. I then reached out to Chevy directly and they were easy to work with I am taking the vehicle to McClusky to have them sell me 4 tires that will be prorated. I yes and while I was on the phone with McClusky I went ahead and scheduled an oil change for the Traverse with them. Jake Sweeney you have gotten the last dollar you will ever get from me. I need another new car, many years of oil changes and service on my chevy's I'm sure McClusky will appreciate the business. read more

My car, a sports car, was taken for a 5.1 mile joyride when I brought it in for service! Grrrr! Before I discovered that, I had been thinking about making this my new place for auto service. The quality of the repair service was actually 5 stars, but overshadowed by the unprofessional behavior. I am a car person and my father was a mechanic. I ALWAYS pay attention to mileage, especially when I take my car for service. When you take a vehicle for repair, you are placing trust in the business to treat your car with care, and trust that the people who will be handling your car will act professionally at all times. To take a customer's car out for a joyride is disgusting, unprofessional behavior. It is also arrogant to assume that the vehicle owner won't notice. Now, of course, there are some repairs that require your mechanic to drive your car around. The service I took the car in for ABSOLUTELY DID NOT REQUIRE THAT IT BE DRIVEN ANYWHERE! At most, moving it from the check in area to the service bay to the pick up should have shown a tenth of a mile change, if anything. Definitely not over 5 miles (the dealership is located a few blocks from 275, so I am guessing that is where the lowlife took it). I have a car that is no longer manufactured, so it is not like it could be replaced or that replacement parts would necessarily be easy to find in the event that it was damaged. I was more troubled by the fact that if there had been an accident, other people could have been harmed. I know because of the type of car it is, whoever took it out wasn't driving like some old grandma. If you don't own a high performance vehicle, and have a regular or POS car, you are probably okay going here for service. However, I think people deserve a place that is trustworthy and treats each customer and their car with respect I tried contacting the managers to address this, but no one ever returned my calls. read more

I like the staff at Jake Sweeney. I bought 3 cars so far from them. They take their time to answer any questions you have. I have to admit, I am a difficult person when it comes to buying. Heck they even gave me the car overnight to prior to making a decision. Look for Thelma and Leif... my favorite. aww read more

Horrible experience. Wish we could review it with no stars. Bought a car on January 3 with a certified cashiers check. A month later, the , temporary tag provided has fallen off. Went to DMV but we can't get it titled without the title. Called February 3 to inquire why we havent received title. We were told it was mailed out January 31. Today is February 6, still no title. Called back and was told it wasn't mailed until maybe February 3. So, I bought a car I can't legally drive because they are doing something shady with the title. read more

i took my car For some repairs based on the diagnostic results. A week and a half later I picked my car up to find is was in the worst condition. They took it another 2weeks and over the weekend my car was doing the same things it had been doing before I took it in . Each time I returned I had to pay more and more. For this time a friend took my car elsewhere for a diagnostic and found that the dealership service department didn't do right by me and my family. It's sad that we can't trust them to fix what we paid for, I hope they will return the money for the things not done. I shared my story with some friends and family only to find out the same thing happens to them. DO T TAKE YOUR CAR TO THEM!!!! read more

If you truly value how you are treated and how your vehicle is treated then this business should not even be a consideration. After having my new car for two and a half days for a warranty check and oil change, I pick it up finding that the oil change was not completed and I have three dings in my car doors and one in the bumper. Multiple calls and emails placed to the Service Manager and General Manager have gone unanswered. It is clear that they don't care for you or your car. Do Not Go Here!!! read more

Do not purchase, trade, or have your vehicle serviced at this dealership. They are really all about how much money they can make, could care less about customer service, and no care for the brand that they represent. Went to this dealership to place an order for a replacement vehicle. Please keep in mind I have previously bought a truck from them (not the one being replaced) and have had my car serviced there for years. I am also part of the GM Family First. Before placing our order we gave the dealership our case number, adviser's name, and number. They spoke to our advisor, knew that we were placing this order to replace the GM vehicle that we currently own. Days after we spoke with the dealership, we go in and place the order. We placed the five hundred dollar deposit down on this truck and received an order number. THREE WEEKS later this dealership cancelled our order without telling us. We found out when we checked our status on Chevrolet's website. When I spoke with the dealership to find out what happened, I was told that they cancelled the order because they were not going to make any money off of this truck. That was their only excuse as to why they cancelled this order - no other reason than because they were not going to make any money off of this truck. Please do not support this business in any way. read more

Leased 2014 malibu and could not be happier with the way I was treated. Jared was my salesman and he done an excellent job

I bought a 2014 Volt and had a great experience. Worked with Rich Blank and Don Scott. I really appreciate the openness and transparency they provided with the pricing. I would recommend these two gentlemen to anyone who is looking for a new car. read more

Came in for a standard maintenance oil change and tire rotation, was talked into a $50 brake 'cleaning', then was overcharged for a $50 tire plug. But what really pissed me off was it took 4 hours for a 20 minute service. read more

Let me start off by saying that my sales guy was great! The sales manager was a total d-bag. We stopped in on the last day of the year to purchase a new truck and to trade mine in. They gave me an offer for my trade in, everything seemed to go well, then I presented my paperwork to get a discount from my place of employment. As I walked into the managers office I overheard him tell my sales guys "We are not selling a Trail Boss for that price!" After the fleet manager walked in and explained that he didn't have a choice but to give me the truck fro that price because I get a fleet discount, he got even more upset. Long story short, he was right, I didn't get the truck for that price, we got it for even less than that after we have additional Costco discounts they had to honor. I would love to know this guys name, Jason something. All of the sales guys seemed really cool, management is a little shaky at best. read more

I will NEVER buy another car from Jake Sweeney. I have a 2015 Chevrolet Traverse with less than 62,000 miles on it. In July 2019 I had 59,427 miles on it and had to get the engine replaced. Since then my car has been back over 8 times for issues and it is in yet again. Tyler Lycans is the only service adviser that I work with for a REASON. Tyler actually cares! Fast Forward to now with my issues. I have an oil leak, power steering leak, using so much gas then I should to now only find out that you have to tear my engine that is manufactured and has less than 3,000 miles on it. Mind you I have to go to work late or leave with my car on a tow truck just to get it repaired. I have spoken with all managers and the director and so far the director is the only one outside of Tyler that cares. Your managers make me feel like I do not know what I am talking about when in fact I do. Your managers do not know how to handle an upset customer at all. If anything they only upset me more. It is very frustrating to be dealing with an issue that happened due to your technician not properly ensuring that they are completing the work accurately. The ONLY reason I bring it back is to have you fix your mistakes! I have been asking for a copy of my MPI's to only get one today and it did not have marked down that I have a power steering leak or an oil leak! I spoke to Tyler about this and of course again your technicians messed up!!! Still no reply from the General Manger who I left message with and he brushed me off to the director! GET YOUR STUFF TOGETHER!! If you care about your customers you will fix my car the right way or provide me with another car at no cost to me!! Sincerely, A very upset Customer read more

Horrible company, not happy with service I received. The Chevrolet service manager, was very disrespectful, never in my life have I ever encountered that level of disrespect. read more

To preface, the MSRP on the truck was $60,600. Needless to say, I was expecting a reasonable amount of professionalism. Also, my father has been in car sales for 35 years so I have a very realistic gauge of what reasonable customer service is in car sales. I called Jake Sweeney sales to confirm the availability/price of a truck. I reach "salesman" GARY REED who agrees to check and call me back. An hour later while sitting in the DRs office I receive a text stating "confirmed" but no info on what is confirmed. I call Gary for clarification and he states "I already told you I confirmed it". I explain again that I need to know the asking price, in a pretty frustrated tone Gary states the price. I then request to see the truck later that day and Gary aggressively begins requesting that I place a deposit on the truck if I am a "serious buyer". When I refuse, Gary states he has 5 other appointments that day and demands to know if I am at another dealership. I explained that I was at the DR and not going to buy a vehicle sight unseen that is only 2 hrs away. Gary replies "well I guess your not a serious buyer". Reluctantly, I move forward w/ scheduling an appointment. I arrive at the dealership and see Gary at the agreed meeting place. After he overlooks me several times he finally asks in a shocked condescending tone if I am Ryan. (I guess a guy in a wheelchair and sweats doesn't meet the criteria for a "serious buyer"). The 1st thing Gary does when we get to the truck is crank the stereo up so loud I expected the speakers to blow. Even though I was now worried the speakers may be damaged and I was extremely dissatisfied with the way I had been treated I decide to move forward with the purchase. We go back to Gary's desk and he disappears for about 10 minutes. After he returns we discuss numbers for a few minutes and then he asks me to wait while he takes his brother out to the vehicle he just bought to show him a few things. A while later Gary returns and we agree on a price and to remove a $250 document fee. Gary goes to discuss the terms with his sales mgr while I sit alone for at least 30 minutes. Fed up, I inform another salesman that I'm leaving b/c I'm tired of sitting around clueless. Gary then appears with the paperwork that still reflected the $250 fee. After I point it out Gary says his mgr would not remove it. The fact that Gary tried to sneak the fee past me combined with his awful service was too much. I thanked him for his time and went outside to leave. Another salesman came out to ask why I was leaving. I decided not to complain about Gary and blamed it on the $250 fee. After a few minutes I decided not to let my frustrations get in the way of buying the truck I wanted. While waiting to finalize the paperwork I noticed the truck had been moved and now has mud splattered on it. Gary says "I hit some mud no big deal". (Uh that's my new truck, It's a BIG deal!). I ask if someone will be cleaning the truck before I take it home. Gary says all the cleaning guys are gone. I offer to bring it back tomorrow to be cleaned and he says no, "I guess I'll clean it up some". (I had been there for hours why wasn't this done before the cleaning crew left!?). Finally the sale is complete and I am ready to learn all about my brand new truck. I go outside and Gary is no where to be found! The truck had been sprayed with a hose and tire shine thrown on half the wheels. I felt absolutely cheated, anyone who has purchased a brand new vehicle knows that the feeling you get when driving it off the lot for the 1st time while it is the cleanest it will ever be is what makes taking the depreciation hit of buying new worth it. In spite of the horrendous experience I had at Jake Sweeney, I had managed to enjoy my new truck. Until the day I opened the passenger door and saw a sticker slapped onto the PAINT of my BRAND NEW $60k TRUCK! The sticker says "Sold by Gary Reed" and is STUCK to the paint. The last 5 vehicles I have purchased have been GM made. When I purchase a vehicle I need to feel confident that the manufacturer will stand behind their product and in order to reach the manufacture I must go through a dealer. I no longer feel comfortable that I will be protected in the event that something goes wrong with my vehicle. This poses a significant problem when I am also forced to spend another $85,000 in modifications so I can drive it to work and continue to be a productive tax paying member of society. This truck is a lifeline for my family as I cant just go out and rent a car if there is an issue. Therefore, I certainly cant afford to be at the bottom of my dealers priority list when I need them most. Growing up in Cincinnati, the Jake Sweeney brand used to mean quality and safety in buying but not anymore. The only thing I'll remember about buying a GM vehicle from Jake Sweeney is that I was nothing more than appointment # 6 on Gary Reeds schedule and after you hand the money over you are on your own. read more

After 4 days of hearing "We can't look at it until tomorrow", I finally got a guess at the problem. But they couldn't fix it until 3 days later. I took the car out to another mechanic who fixed it for half the price and a lot less time. Jake Sweeney is history to me. read more

The experience was outstanding. My car had more issues than expected due to a recall. Mike Adams made sure that I was informed every day about my car. The Customer Experience was above and beyond. The headliner in my car had to be replaced due to the recall. When I picked up my car you couldn't even tell it had been worked on. It was clean with no evidence of it taken out and a new one installed. The team at the service department was hands down outstanding. I even gave a shout on social media that day and a friend was there same day with same experience. read more

I have waited five days to get an email asking about my service at this dealership and have not received one so I'll leave my review here. I was on the road, spending the weekend for my business in this city and needed an oil change. I went here and everything was fine until I left, got back to my hotel and realized they didn't do everything that I requested. I needed a full service oil change which comes with a tire rotation. I read my invoice only to see they didn't do my tire rotation which I specifically told them I needed. By this time the dealership was closing and I had to leave for Oklahoma early Monday morning. I was very upset. I drive my truck for a living and I need my tires rotated very often. Now I'm getting vibration at 65 mph on a brand new truck. I've never received this type of underhanded treatment at my home dealership and I'm very disappointed. Something needs to be done and I will take It as high as it needs to go. read more

The service here has went down hill, Bought my last 3 cars here, been a customer for many years and had many years of great service. This place has died, service was horrible. read more

Absolutely the worst! Will not negotiate! Will not accommodate you in the interest of a sale! Made an appointment to have 4 locking lugs removed because the truck didnt come with the key... well over an hour to change 4 bolts!!! And i had to run around and find a manager so i wouldnt have to pay for it... only had the truck 2 weeks... this place is trash. read more

I walked into Jake Sweeney wanting to get a used car and I walked out with a BRAND NEW CAR thanks to Gary Reed! Gary did a excellent job with helping me. He took his time with me as I walked around and looked at both used and new cars. Once I was able to determine my price range and budget; he was able to give me a good deal. Gary stayed overtime to get me into a new car, even after having my car he stayed in contact with me and made sure that everything was going great. Gary even got my Uncle into a car also. Gary is great and works with you. GOOD JOB GARY! read more

I think when you buy a car, you either have a great experience or a terrible one. We went to look at trucks for my fiancé a couple weeks ago and had a terrible experience at McCluskey Chevrolet. We walked out of these not really wanting to do that again. We were in the area of Jake Sweeney and decided to check them out. We were greeted by Jeff who was very nice and not pushy. He put us in a truck to test drive by ourselves which was very nice. I hate when the dealer rides along. He asked us a bunch of questions about how we could get incentives and he pretty much threw every incentive at us that we could get. It helped a lot! We also had a car we were trading in and when they came back with a too low offer on the car, we were able to negotiate a better price which led to the sale. They were great every step of the way and we left there feeling pretty happy with the sale. I have a lease that is up in May and I definitely want to go back and work with Jeff again. read more

Unethical service. Zach Sweeney and Chris Engle (service manager) lied and refused to pay for the damages to my Dodge Viper paint they caused during service. Further action will be taken against them. read more

I had an oil change scheduled for service.I also had the recommended preventative maintenance - air filter change, antifreeze flush and brake check. Over $200 in additional services. After receiving my car and heading home I realized that the the original reason for my appointment, the oil change was not completed.I then returned to the service center.After another hour delay I inquired why the delay.and was told that I was put ahead of some other customers. As if they were doing me a favor. FYI my appointment was now 3 hours prior, Do not act like you are doing me a favor, but perform the services requested right then work on the up sale. This was the forth vehicle purchased from Jake Sweeney. After this experience, I will certainly weigh my options for my next purchase read more

Im a first time yelper. I had to go out of my way to make this account because I dont want anyone to have to go through what I did with Mr. Mark Trenn. He will come off as nice initially but dont let that fool you. He will will exploit you in every way he can and the minute you call him on it, he openly admits to only trying to keep you from going to another dealership which is the only honesty you can expect from him. Despite repeated objections he insisted on getting personally information from me (like my social security number) before just giving me an actual price on a car swearing that he wasnt going to check my credit before I had even mentioned it. If Jake Sweeny would allow someone so dishonest and underhanded to remain on their staff, then my business will stay elsewhere because at least other folks will give me a straight answer on prices and not lie to me about imaginary promotions that i need to take advantage of by a certain date. That kind of pressuring is such a blatant tactic and the audacity to do that to clients is disgusting. Then again "clients" implies customers are coming back. At the very least, avoid MARK TRENN. Other folks seemed very genuine and nice but its unfortunate that I ended up with such a stereotype of car sales people. read more

I brought my car in with problems specifically outlined in a 'special coverage' letter I got in the mail 2 months ago. I was clearly told they had to run a diagnostic to make sure the problems were caused by what this special coverage entails. I knew I'd have to pay for the diagnostic if it was a different problem. I was told it was something different, a brake pedal sensor which was reprogrammed, so I did end up paying the diagnostic fee. Supposedly the problem was fixed with that. Yet the very next day my car started right back with the same problems, except now it happened every trip as soon as I started the car instead of intermittently and not even during every trip. I'm very disappointed that Jake Sweeney tried to take the easy way out instead of thoroughly checking out my car which I'm 99% sure is what's covered in the special coverage recall that's affecting the type of car I own. read more

Not pleased with advisor at all. I asked why it took so long and to speak to a manager, he said he was busy so no. I asked to have a manager call me and I received no response. After 10 seconds I said hello, he proceeded to say "are you done?", I said what, he continued to ask me if I was done. Out of rage I tod him he would be done after I spoke to the manager, and I hung up. He immediately called me back and asked me at least 5 times, very loud so everyone could hear him, if I was threatening him. Each time I said no. He then told me that when I came to pick up my car to make sure I came to him so he knew who I was and could see my face. Now was that a threat? The assistant manager did call me and I told him the story, he said that he would listen to the recording and have the gm call me. That probably didn't happen. It was rather funny when I did pick up my car, I went straight to the cashier. When I left, there were 4-5 people standing around Darnell's(?) desk, like they were waiting for something. Not real classy! I was originally upset because it took me to call, 7 hours after my appointment, to find out what was wrong with my car. Does it take 7 hours to diagnose that I need new brakes? I will only come back for warranty work and will not recommend you guys at all. read more

Took my vehicle there around 2018 and service department told me that I need brakes and I paid over 800 dollars, because the lady whom I can't recall her name, said all I have to do is bring it back and pay the 84 dollars service fee to have them all replaced because the breaks have a lifetime warranty on them. That's the whole reason I got them there otherwise it's something I could have done myself with the help of a friend. I didn't want to do so that's why I took them up on the offer so I don't have to do it myself. Now there telling me that's not possible that they never offered anything like that. I moved over a year ago to Texas and I'm in the area and my breaks need some attention and now what. I paid for something that would have cost me less then 100 dollars to do myself because of convenience and being mess informed. So don't pay them over 250 per wheel to use this service. It's cheaper elsewhere and cheaper just to do yourself. read more

Horrible auto repair shop- go elsewhere! Promised to look at my car if I could get it there early, went out of the way the night before to ensure it was there on time early to accommodate for the next day, told at 1PM by text that there was no news yet, asked to be informed on what the issue was by 4PM. At 4:10 PM there was no update and upon calling was told that it had not been even looked at and wouldn't be that day. Will never buy a car there again or have it serviced there. read more

Jake Sweeney Chevrolet is a fucking joke. I bought 2 cars from there within 2 years apart the first one is a 2015 Traverse that the motor blew at 51k and then they Messed up from there on more stuff. It took me having to take it to another dealership to fix their screw up and then the vehicle I bought for my Grandson the check engine light came on and I called and was informed that he had an extended warranty. So I made the appointment and sent him there. Well guess what! After my daughter authorized the diagnosis they advised that the warranty expired in January of 2020 and that there was nothing else but to pay the diagnosis fee because If I would have known that there was no warranty I would have had him go to a mechanic I trust. So my daughter called and spoke to the finance manager who was not there when the vehicle was bought and was told that what they sold us was not the extended warranty that they had said at the time of signing the paperwork but a wrap that started back to 2013 when the first person bought the vehicle. SO I WILL SAY THIS I WILL NEVER EVER DO ANY FURTHER BUSINESS WITH THIS BULL SHIT COMPANY EVER AGAIN. If you were the last dealership in the world I would still not buy from a place that takes advantage of people but yet they can lay down at night and not think of the people they take advantage of!!! read more

i have two vehicle's at present purchased from jake sweeny with a lifetime oil change at time of purchase written in contract. dealer now is refusing to honor. states vehicles over 7 years old. guess a chevy should only last 7 years!! will be dine with jake sweeney after today. read more

The worst service department I have ever dealt with. I had a ticking noise and check engine light that would come and go for my 2013 Silverado that had about 2 months of warranty left on it. I wanted to make sure it got fixed before my warranty was up. After reading up on the internet I was 99% convinced it was a bad lifter. I took it to Jake Sweeney. They told me they couldn't get the situation to replicate in their garage or on the test drive. Ok, I can understand that. They suggested flushing the fuel system and changing spark plugs for about $400. No thanks, I knew better than that. So 1 week later it does it again and I happen to be right by Kerry GMC. I pull it in there and ask the service department if they could at least listen to it for a minute. The guy listens to it for 1 second and says yes that is a collapsed lifter, bring it back to Jake Sweeney and it should be covered under warranty. So I bring it back over there and on the way the ticking goes away, but the check engine light is back on. Jake Sweeney brings it in for the 2nd time, and says they can't find anything wrong, and completely ignore the check engine light, tell me it was never on. At this point I'm pissed, but I think if they can't hear the ticking their hands are somewhat tied, even if there was a check engine light. So I give them another pass. Fast forward about 3 weeks and the noise comes back bad. I pull it over to Jake Sweeney, explain that this is the 3rd time I have been here for the same situation that comes and goes, and I need 5 seconds of someone's time to listen to the truck and confirm it is a lifter. The service rep tells me no one can look at it for a week, even for 5 seconds. I walked out and drove the truck straight to McCluskey. I pulled into their bay and within 5 seconds a guy told me to turn the truck off because I had a collapsed lifter no doubt about it. I was so relieved that someone finally was going to help me. All in all, Jake Sweeney lost a cushey engine job on GM's dime because no one there had 5 SECONDS to listen to my vehicle. I will never take another vehicle here for work ever again, nor will I ever purchase a vehicle here. read more

While looking for a new car I went to my old stand by Sweeney Chevy. While on the lot met a Gary Reed. I thought I had met the most obnoxious person ever till I met him. A know it all condescending to my wife. Your dealership has went to an all time low having him represent you. I'll buy somewhere else. What a joke. read more

Save your time and money and go somewhere else. Haggled with them for two hours, arrived at an agreed price....and that is when it became interesting. The sales manager came out with his forced loud voice and informed us, after the agreed price was negotiated, that he was raising the price by 1,000 dollars in a very snide way. I have never dealt with such a childish person, not even at a yard sale. It was obvious he was enjoying it. After we said no he ran away like a girl...I must admit I did get enjoyment out of it, but I really can't believe he holds the sales manager position. I will copy and paste this review to every known place on the planet, and I will also tell as many people as I possibly can in person about our experience. EDIT: This type of thing Obviously happens all the time: They haven't reached out at all regarding this. This must be common for them. read more

I also should have checked reviews. Never will i deal with jake sweeney again. Sales manager lied and questions after the sale go unanswered as if they never heard of you once tbe sale was final. read more

I want to add my follow up. The dealership acknowledged the issues I had. The gave me my missing parts and credited back a portion of my money. I overall will give them credit for their follow up actions and overall left me feeling neutral about my experience. read more

Nick was absolutely amazing I would definitely recommend to all my friends and family best experience we've ever had thank you so so much!!!

2Well after seeing these fellow bad reviews.. And seeing im not the only one.. Bought a jeep, gf co-signed, put my down payment and trade in. Had my jeep off the lot, drove for a month, yet during that month was getting hasseled by the bank (capital one) that "approved the loan" yet the loan wasnt finalized.. Not my problem right?.. Felt like it was, i shouldve been paid for all the work i attepted to do. Why would you let someone in a new car just drive away with the keys if it wasnt finalized, i understood why they couldnt finish the loan, but that should've been noticed beforehand..sweenys screw up not mine.. That being said, sweeney calls me and tells me the tags are expired, bring it back, and we'll return your down payemnt and the ridiculous 500$ for the trade in.. The GM look and acted like he was fresh outta highschool, on top of it all..they sold my trade in and i was without a car.. ..all and all poor service. All money hungry. Typical car sales stereotype. read more

I went to tri county branch, and got Tina to assist me!... She promised that they can fix the broken door of the car and she even say it will be like brand new door.so me I trust her by what she say and got the car. She even say 1week is the maximum time to fix it. In 2weeks the car still not completely fix there's still problem wth the door and when I say just give me diffrent car they don't let me anymore!..and I hope they make sure that they can fix the door right bfre selling it not to promise and can't keep their words.so unprofessional.And yet she even have a got to give me attitude.so speechless. read more