I had my 2015 Volvo V60 2.5T engine rebuilt in October 28, 2024 SO#V405663. Work started on 9/10/2024. I was without my vehicle for that time. Total cost was $8,442.90 I went back on 11/20/2024 SO#V407410 with an oil leak and my vehicle shutting off randomly. Diagnosis was that the boost hose was not secure and they replaced the clamp. Determined no oil leak. Vehicle was in the shop for one day. I went back again on 12/5/2024 SO#V407746 with an oil leak and vehicle shutting off randomly. Determined failed oil trap line and vacuum leak. Again returned to the dealer on 2/3/2025 SO#V409061 with an oil leak and shutting off randomly. Determined torque fault converter and no oil leak found. Recommended new transmission. 7/7/2025 I returned to Volvo to fix the oil leak. That has been consistently happening since the initial fix. The top of the motor is covered in dark motor oil. I was told the oil drain plug was leaking. No answer for the oil on top of the motor. Volvo's latest theory is the oil has been poured on the top of the engine although the oil is dark and the last time it was brought in they had cleaned the motor oil off of the car. Instructed to return 7/18 since they have died the oil this time. This is the 7th time I have returned to the dealership. read more

See all

I was interested in leasing a car. I got help from Rachel Dotterman. Rachel was very professional, kind, and helpful. Rachel was able to give excellent lease options with various options. I highly recommend Rachel and Volvo Cars- Cincinnati!! read more

Dropped car off to investigate vibration problem that tire store could not identify. Dealer identified problem with tire sound deadening foam and corrected for reasonable remount/rebalance charge. Even provided voucher for drink/pastry at coffee shop across the street. read more

Stay away from this dealership. The service department is dishonest and will do anything to deny warranty work. It is very stressful to have any repair or serving at this dealership. Stay away! read more

My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon White greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure. read more

Ron and Amy, the most kindest and friendliest people ever, made my day and saved my holiday weekend!! Ron went above and beyond to help me with my emergency service. I cannot thank him enough. Can more than 5 stars be given? I've never experienced customer service this amazing before. It'll be hard to beat! :) read more

This dealership is a class act. We leased a car from them and had a great experience with Devon. Negotiations were fair and easy and mainly done remotely. Cut to 7 months later and we ended up working with Kenny--a wealth of info and extremely helpful and genuinely fun to talk to--for possession of our Care by Volvo vehicle. We unexpectedly now have two Volvos in our family and could see staying with that brand because of the service at this dealership. There may not be many other options for Volvos in cincy but I don't think you'd really need one--these guys are great! read more

they wrecked my brand new car when it was in for routine maintenance and could have cared less. ripped the entire light bar off my $100000 car and could have cared less. still haven't called me about what they are going to do about it. DONT GO HERE. I mean I literally watched these morons back my car into the garage door, had it close on it and then they kept going and ripped the bar off!!! I mean are you deaf and stupid???- did you not hear the sensors going off? they were high as all get out. can't even believe this happened. read more

In late May, I was looking for a replacement car for my SUV. I struggled because I wanted white, blue or purple exterior colors with black interior and it was hard to find what I wanted in those colors. I quickly fell in love with the Volvo XC60 that I found on Volvo of Cincinnati's website and we traveled out to take a look at it. Working with James, we were able to make a deal that my husband and I were happy with. The drive was smooth and comfortable and I love the look of it. There is a lot of technology to get used to, but I am very happy with my purchase and will recommend Volvo of Cincinnati to anyone! James was also kind and included my son in our conversations, which was great. read more