Just had a tow from Joes booked through my roadside assistance company. Driver was super friendly…read moreand helpful. I wasn't with my car and figured everything was set after speaking to him but he went the extra mile to send me a pic of my car at the repair shop after he dropped it off. Really nice to have such kind and thoughtful service.

A belated but pertinent and VERY positive review, and shout out, to Joe's Auto & (more…read morespecifically) Towing, to both the woman who answered my emergency call and to Andrew, the fella who saved the day, and evening, for me. On 11/7/20, I played 18 up at Butter Brook Golf Course in Carlisle. After finishing, I spent a few minutes talking to my Lexington-bound before he hit the road. It was near sunset at that point. As I walked toward my car a departing female employee walking toward hers asked if I owned the white 1998 Volvo up ahead. At that point, there were only three other cars in the lot--hers, another, and my Volvo. I nodded, and she said, "You're tire exploded!" I'm, like, huh? But, as I get nearer to my car, there it is--a flat right front tire. "Yeah," she added. "It just popped! We all heard it." Knowing I had a fully-inflated spare in the trunk, I told her I'd be on the road in less than five minutes. By the time she pulls out, I'm the only one left in the lot. I instantly discover that the single-socket 12" long lug nut wrench supplied by Volvo was ridiculously ineffective and despite heroic efforts I couldn't budge one wheel stud. Not. One. I had no leverage. I tried so hard I bent the damn wrench handle! So then I'm thinking, because I DO live in Dorchester and I DON'T know ANYONE in the Carlisle area, I'm...dead in the water. I make two quick phone calls to the nearest auto repair places, one has no tow truck, the other cannot help--no driver that day. I expand my search and dial up Joe's. A very pleasant and busy but patient woman answers and advises that their one tow person has "like ten calls going right now." I provide my phone #, my location and add that all I need is a one-minute pit stop: loosen five lug nuts. The woman says, "I'll see what I can do." Two minutes later my cell phone rings and it's Joe's tow truck driver, Andrew, an amiable kid who listens to my quick story and decides, on the spot, while driving to his next destination, "I'll be there in ten, you're in between where I am now and my next stop." Ten minutes later, Andrew wheels into BB-GC's parking lot just as the sun begins to set. Knowing what's needed, he hops out of tow truck, grabs the pneumatic air pump, and hits the studs. Then he wheels over a portable hydraulic lift, jacks me up and leaves me to handle putting on the spare while he writes up the bill. He replaces his pump and jack, hands me the receipt, agrees that Volvo's worthless lug nut wrench might come in handy as a paperweight, accepts my $20 tip, and zips out of the lot toward his next emergency. 1. The woman could've told me, "We're too busy." And hung up. 2. Andrew could've just blown me off, and never called. Both refreshed my belief in and of "paying it forward." My Dad was a mechanic. He taught me how to do the simple repairs that keep cars on the road. Over the years, I've probably pulled off road and helped at least a dozen or so people who were stranded on roadsides, either changing their flats or giving them a jump or, at the very least, getting them to where they were going to be okay. What comes around, goes around, folks. Do the right thing. It'll come back to you, and it'll go forward. My thanks to Andrew, and the kind woman who answered my call. It is no surprise that the majority of Joe's reviews are positive. Happy Holidays!!!

Very honest. Looked at an issue. Recommended against doing work. Then, refused my offer to pay for…read morework to diagnose issue. In a world where everyone schemes to make money, Wiley's integrity is a treasure.

My car got towed in Boston and the muffler sounded like it was ruined. Steve got my car in the next…read moreday. Put the car on the lift and fixed it with a simple readjustment. He didn't even want to charge me. He is personable, professional, and precise. I can't recommend him highly enough.

They were here answering a AAA call. Needed a new battery. Shaun was great. Friendly and had me up…read moreand running with a new battery in no time

flat tire. AAA quick response. Orion was very professional, efficient. Highly recommendedread more

Great customer service and quality work would highly recommend to anyone looking for car repair…read moreservices

Was recommended by car insurance after an accident. Experience has been poor overall with…read moredifficulties to get timely appointments, complicated 2-step process for insurance, poor communication, and inability to locate signed form.

Had a cat catastrophic failure on my RV rear axle search yelp by Mathews phone number gave him a…read morecall. He came right out with the truck fully loaded very friendly very knowledgeable. Had to find unique parts in the area new right where to go took care of my problem very friendly Very affordable. He's actually a really great guy. I am going to use him in the future for maintenance on my RV absolutely recommend him for any repairs that you need also has a top notch crew that came out at 1 o'clock in the morning to help him finish and clear my situation. Use him. Never regret it!

I called originally thinking I had 1 problem but found it was something else. I am female and do…read morerepair my own vehicle when I can. When I told, I believe it was Matthew, things that contradicted what he was saying, he asked if i was a mechanic, i said no. He began mansplaining how there is diagnostics etc etc i advised him how I came to what the problem was. He then told me the part I was looking to have replaced was only going to available from the dealer. I advised it is available at O'Reillys for $70. At that point he told well you can fix it yourself and hung up on me. My take away and advice...if you know what you're talking about don't use this mobile mechanic. He probably won't come anyway because he can't charge you tons of money.

Great service, super friendly and down to earth…read more They fixed what I thought was going to be an expensive problem (potentially damaged tires on an AWD car) with some stems, then when I later realized they were still leaking (more slowly this time), I took it back and they fixed it completely free because they'd missed it- the rims were leaking.

I've taken my 2019 Mazda CX5 here for the last three years. First just for inspections then…read morerecently did an oil change and just this week my check engine light. They are always so friendly and helpful and don't price gouge. I trust their recommendations and wouldn't go anywhere else in the area now.

Justin and Jason are excellent and have been keeping my car on the road…read more There is no pressure to do anything that I don't or have to delay doing. Upfront pricing, honest to goodness quality of work that last. Inspections are always smooth sailing. One rejection many years ago over bad tires, no sales pitch on buying tires directly from them, in fact did not even know they sold them. Gentlemen, thank you sooo much all the great work you have been doing. It has made my life much less stressful. BS

I recently went to Kemps for an inspection sticker. The gentleman who assisted me was rude upon…read morearrival. I should have followed my instinct and left. Not only was he rude but unaware of mass laws. A clear license cover is ONLY illegal in Mass if it hinders viewing the license plate. He charged me an additional $10 to remove the plate cover and also mentioned he may not have the proper tool to remove it. he is a mechanic. You would think you would have the necessary tools. This man was so rude and I feel he took advantage of me. I also called the Registry and was told I was correct that if you can't read it it is illegal. i will never return to this station as they are unprofessional!

I have waited to write this review. They attempted to repair my passenger another small area…read morearound the gas door. My Lexus, which I worked hard for and once enjoyed. To start the communication cannot be any worse. My car was held hostage for over two weeks so I had to use my motorcycle for transportation on cold mornings. When I went to pick up my car, I pulled in and could see the bad paint job. All I got was an argumentative owner another office staff that cannot communicate. My covered most of this and I paid cash for some extra work. After seeing the terrible outcome, there was no way I was going to let them touch that car anymore. Two days later, the clearcoat started coming off the doors and the other section they painted. At some point, they tried to remove the backseat and breaking it and didn't notice for days. now the car is at another body shop that is reputable and they're struggling to fix it. Acton body shop is not going to be much longer as a safety insurance list of providers. I'm making sure the safety is going to drop them permanently. Acton auto body you ruined my car and I'm going to make sure that you do not ruin anyone Else's car. So now my car is tied up again and I'm paying a daily rental if I could give a negative star on every part of this shop, I would . Acton, Toyota, and other vehicle dealerships that use them will be stopping shortly. I will be heard on this and I will make sure that you feel the way I do right now. There is no discussions I wanna have with the owner or any part of this establishment. They have cost me triple the money out-of-pocket than the cost of the original job. I live a busy life and I don't have time to be writing this review, but my voice needs to be heard. you will lose all your accounts. This will be a project of mine. I'm sure you will come back with some ridiculous response to this post but we know what is the truth. You have destroyed your credibility. This is the worst review I've ever had to write

Very good body work on my Porsche. Couldn't do the windshield repair and told me to get it done…read moremyself. Insurance paid them for the windshield and Acton was supposed to pay me so I could get the work done. It took me 8 months of calls and visits to the shop to get my payment. Totally horrible business behavior. Excuses, delays, talk to manager, talk to accountant, talk to owner, etc.