This store is beautiful! I wanted to buy everything! The prices are very high but I came here because they had what I needed. I took my time making my selections. When I got home I realized that they placed the price stickers over imperfections. Minor yes but I wouldn't have picked these if I knew. The sticker also leaves a residue that's impossible to fully remove. I shouldn't have to be doing this much work for the price I paid. read more

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There's someone to assist with any questions you may have , you can go crazy in here if you have no self control, the designs are beautiful read more

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Very friendly and amazing employees. And a very wide selection authentic options... at a great price! read more

Jalixco - Home Decor Near Me - Santa Fe Springs, California

Saw this place on IG and wanted to pick up a few mugs. It's not very big but they do have a good variety of items. They had a promotion and plenty of reasonable priced items. The staff is friendly and attentive. I can't speak to durability of the items yet but will update on that later. read more

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I ordered something in January and still haven't received it. I was told a manager would call me, they never did and now no one will answer the phone. Fighting with my bank to get my money back. read more

A big selection but the store does not post pricing on the shelves. You have to constantly ask how much different items are. Look closely at quality when choosing your item. I get their handmade in all but I've seen better quality at other businesses also selling handcrafted Mexican pottery. Tight squeeze in the location so be careful when walking throughout. They are helpful and take cash, cc and Apple pay. Not sure I'll go back my biggest thing is being transparent with prices throughout the store. read more

Beware if you place an order from them. No customer service. They don't care. So I Placed an order with them, they said order will take 2-4 weeks to arrive. After a month they said "oh no we said 2 months" waited patiently for my order to only get the wrong order. Anywho finally got my order and decided to give them the benefit of the doubt and placed another order this time with Yesenia "the person who is in charge of ordering. This time around I was more cautious and showed her a picture of what I wanted and even a sample they had at the store. Waited 4 months for these ollas only to get the wrong product AGAIN. Yesenia still comes with an attitude saying those are the ones you ordered. Like lady be for real I'm sure I know what I ordered. Seems like these people don't know their own product because she had wrote a different color on the order that was placed. I asked for a refund , her response, " we usually don't do refunds but since it was my mistake I'll do it this time" after the refund she walked away no apology or anything. They don't care about their customer's. They opened a new location for what?? It's not long before this company fails due to their older staffing always being in a bad mood. Learn about customer service.! You're better off shopping at Casa artesanal in Norwalk. Great customer service and better quality. read more

Worse mistake I did was try to help a small business that doesn't care for their customers. I originally placed my order at the end of January. My order was not shipping contacted them in February and supposedly my order would ship mid march. I don't understand why it took 2 months for them to ship the order. Then I get a notification a package was delivered based off the tracking number and I never received anything. This company is fraud and how are they located in Santa Fe and the package was coming from INDIANAPOLIS IN. I emailed the regarding issue almost a week ago and no response. Very disappointed I emailed to get an update that I never received package and never got a response read more

***QUESTIONABLE "LEAD FREE" DISHWARE**** I have been a returning customer and I replaced my entire kitchen set. I bought bowls, plates, cups, pans, you name it, all because I thought they were trustworthy. Online they promote "100% lead-free," and I even asked in-store. Well, I decided to test them... turns out there was presence of lead. In good faith, since I wanted to warn them and let them know.. I wanted to give them benefit of the doubt... who knows they might have gotten a bad batch of inventory from a supplier or something, I went into the store, parked in the back, and brought my dishware with multiple lead tests to show them. I was greeted by a nice young man and explained the situation, asking what could be done. I made it clear I was not trying to tarnish their reputation, just wanted them to be aware, review their inventory, etc. Welp... the kindness ended quickly. I was told to speak to a woman (I'm assuming the owner), who told me flat out that if you test their products, they will show lead. She said none of their products are truly lead-free, that nothing is 100% lead-free, and that if I tested at home, I would find lead. She also said they sell to restaurants???, which I wasn't sure how that addressed the concern or was relevant? I asked about their online claims of being 100% lead-free, and was shocked by the response I received after coming in good faith. Honestly, feel mislead for trusting their claims. Don't make same mistake. If others have had a similar experience, this can also be reported to agencies like the U.S. Consumer Product Safety Commission read more

Jalixco - claims of 100% lead free - Home Decor Near Me - Santa Fe Springs, California

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Worst mistake ordering from this Jalixco! I placed an order on 03/19/2026. Nothing crazy just a small birthday gift. Today is 04/01/2026, I have emailed them twice, no response, found a phone number for them, called only to be told that the Manager is the one who handles online orders and she was not available, I told them that I was very concerned that they are stealing my money, the lady on the phone laughed and said that they are not but that she would have to call me back because she had a line of customers. STILL NO CALL BACK. I commented on one of their TikTok video's with my concerns and my comment was deleted. BE CAREFUL ORDERNG FROM THEM! read more

Unfortunately this is not the review I wanted to write for this business... I found them on IG and was very excited to find a small business that had Mexican items at a decent price. I host my family every weekend and since my outdoor kitchen is Mexican themed I decided to buy 20 pozolero plates and 20 jarros and planned on buying more items. The first weekend I used them after serving Menudo I saw a plate was cracked, but I thought I might of hit it against something. Then I started paying attention when serving food and noticed they are cracking with the heat of the food, which shouldn't happen. As of today I have 7 damaged plates. I tried to reach out to the store via WhatsApp, sent pictures and a follow up messange and they haven't replied at all. Not even an "Sorry this happened to you, but our products are finally sale" NOTHING AT ALL. As mentioned before I planned on buying a lot more items because I wanted everything to match but with the bad customer service and the low quality of the items I won't be buying other items from this business. I gave it 2 stars because the items are cute even though after today I decided to use them just as decoration. read more

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We found this business through their tik tok. They had a large selection of Mexican made pottery and home goods. All with great prices compared to other stores in the area. It is family owned. Everyone was welcoming and friendly. We're very happy with our purchases. read more

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Great selection of authentic "made in Mexico" artisan pottery. Straightforward purchasing process and even has a restroom in case a break is needed. The retail space is on the smaller side and it was slightly overcrowded so giving it 4 stars for that reason. Overall, it was a satisfying purchasing experience. read more

Would not recommend buying from this business i found them on tiktok in love with their product but i came to return some plates i didn't need and saw there 3 day policy dosen't qualify in store but no where online it say just online so it's there policy overrall. Service is terrible person in charge gave us attitude for just a simple return.and i came the day before telling me i can get a refund but once the person in charge was there for some code. Told me to come back later that they then tells me that the boss is not gonna be there .so then i come in today just makeing me waste time. Looks up my whole order just to tell me i can't get a refund. Also did not give me a receipt the day i purchased. read more

Jalixco - There policy that don't validate thats overall cause it's not hust online. - Home Decor Near Me - Santa Fe Springs, California

Never rec'd my order which was placed on Feb 26..Mind you, I paid for 2 days shipping. I have done it all, posted on IG, DM'd, called, emailed... No response to either, also I have been blocked from IG because they do not want others to see how long I have been waiting. Other consumers had posted they were experiencing the same as me... Real professional! I just want a refund at this point, almost $200!! I have since been forced to file a complaint with the BBB as this is not only unprofessional, it's fraud if you are not providing what was paid for. A simple response would have went a long way here. read more

Placed online orders to be picked up. Received an email stating the orders were ready for pick up. Arrived at location ready to pick up my order and come to my surprise, the orders have NOT been packed. Waited for my orders to be ready for about 1 hour. I don't live nearby so this was a total inconvenience. This is not good customer service, I should have just left. After reading reviews, which I should have done before, I hope the cups that I bought do not break! read more

Some nice pieces but they were out of stock on several i went there for. The customer service was very poor. They were not friendly or helpful. No basket to put your items in and they didnt offer to help carry them to the front. Shipping items is very expensive also! read more

I was referred to them by my aunt. I ordered some tazas for my recuerdos for my wedding and picked them up. I Texted the # posted their IG and got a response almost instantly. Liz was very flexible and kind. My guests are going to love their recuerdos. I look forward to ordering from you guys again. The tazas were great quality and they have amazing customer service. They even offered to help load our order in our car. read more

I have been waiting to come here! I was definitely not disappointed. So much to choose from and they are beautiful! I will definitely be back for more! read more

Loved everything in the store, such a huge selection of cups plates, picture water goblet. It was amazing.