The staff are friendly and they do help out . Just have patience might get busy at point and good quality and price it's firm

They had exactly what I needed the day after Christmas. I was in n out quickly and the staff was friendly.

They're completely understaffed for the holidays, the employees were working hard but it took the 1 or two guys in the back 4 hours to get my order read more

After having purchased PTM tarps from resellers closer to home I decided to make the trip (4 hours round trip) to make a large purchase. I arrived early morning on a Saturday there was almost no wait and a ton of parking. I was attended fast by an associate named Julieta who helped us create a quote and suggested that we open a wholesale account but we would have to come back on a weekday when accounting was there. I was a hesitant because of the long drive, but was reassured by Julieta that we would receive better pricing. I came back on Monday afternoon and again there was almost no wait. I was able to open a whole sale account and got great prices! Overall a pleasant experience. Great service. Friendly staff. If you're planning on making a big purchase I definitely recommend you come Mon-Fri to avoid having to come back like I did. read more

First time here and staff member ISIDRO was very helpful, offering us different options to accommodate our needs. And his personal ideas and recommendations definitely met our expectations. If I ever have to come back, I'll be asking for him. read more

Excellent facility in the city of Paramount, Ca.where there is a good supply of merchandise to fit one's requirements. They have sufficient staff members to help facilitate your purchase without undo waiting time. read more

Staff was very helpful and friendly. Found exactly what I needed. Thank you PTM tarps, I will definitely be back when I need more tarps. Great service received today from the staff I enteracted with. read more

Great selection, fast, friendly and very helpfull service, i very much recommend for your tent and tarp needs.

Great place! Affordable prices! Geraldine helped me pick out the best tarp for my friends grad party and it couldn't have fit any better! Thank you! :) read more

PTM Tarps - Party Supplies Near Me - Paramount, California

Every time we've come here we've been helped by Geraldine and she is always extremely friendly, patient, helpful, and knowledgeable. She helps us get exactly what we need and makes it easy to keep coming back read more

I searched everywhere for mesh privacy screens and they were nowhere to be found. PTM had them in stock and were so easy to buy from. Esmerelda was fantastic!!! She was very patient and helpful to me. I'm so grateful for her great service. Thank you for saving the day! read more

Good prices and great product They have always been helpful and nice. They are off Somerset blvd enter parking lot on side and enter building from back. They have everything to build a tent or canopy and more. read more

How hard can it be to pick the pieces needed. Bought a 10x30 canopy. When you place the order the computer prints out all the parts to be picked and sent to the guy that releases the product. Pretty simple unless you can't read and are incompetent. These boneheads somehow can't get this right. Make sure before you leave you check each and every part and have a very clear understanding of what exactly you need. If you don't you will have go back stand in line and pay for the parts they didn't include twice. read more

Just discovered this gold mine! In my business we use steel posts often & it's becoming more & more difficult to find them. This place is local and has a huge array of them. Also love their Mesh tarps, we decided Throw several on top of our pergola instead of actual sun shades and those work much better. Workers & manager both were extremely helpful & InforMative. Wish I would've found this place sooner, I went back 3x in one week! read more

I needed a quality tarp and found PTM Tarps on Yelp. I went this morning and they had exactly what I needed. They were very helpful and knowledgeable, specially Roxanna who explained all the details about their products. Ask for her when you visit the store and you will not be disappointed. I will definitely shop here again if I need another tarp and I will recommend to my friends/family. read more

Thank you PTM, I went in on Monday to find a solution for a custom set up I wanted to build. Jessica spent some time with me and got me exactly what I needed. The canopy looks great, it was worth the wait, I will definitely be returning in the future. read more

I bought a 20 x 10 canopy elsewhere and some of the poles got damaged during a rain/wind storm, so I went to PTM to by replacements..... they had a gazillion poles of all sizes and of course they didn't have the size I needed. Plus the employees behind the counter, workers outside and the owner were rude and looked confused. I got bad vibe from this place! read more

Came in 10 minutes before closing, I was greeted and acknowledged immediately by several staff members. I was told the warehouse would be closing shortly. I needed a 16x20 canopy tarp replacement. I was going to buy the same tarp that tore but was given more info regarding a vinyl tarp. I know the staff was ready to go home but at no point was I rushed, the customer service rep took her time, explained the benefit of the vinyl tarp and why it's a better buy long term. The vinyl tarp is pricier but worth the price if it will not have to be replaced every time we get high winds. I received excellent service and was satisfied with the vinyl canopy purchase. read more

Muy mal servicio al cliente, las cajeras platicando entre ellas mientras yo esperando a que me atendieran. Una vez que me atendió una de ella fue muy desposta y cómo que se molestaba al yo hacerle preguntas sobre las medidas de carpas. Nunca me dijieron que los tubos de metal eran venta final, compre los incorrectos y cuando quise cambiarlos no me los cambiaron. Page mi orden y me hicieron esperar 30 minutos para darme mi orden. El único que hace bien su trabajo es el señor que ayuda a subir las ordenes al carro. No regreso a este lugar. read more

Everyone was super friendly and knowledgeable. I had some structural questions for a 35x60 canopy and the staff was super informative and answered all my questions about size, bracing and supports. Everything was in stock and at a great price. I would definitely recommend them for all your canopy needs. read more

***attention business owners & consumers*** do not do business with this company, they will not honor your order, nor do they have any customer support should you need to make any changes to a custom work order. i called this business continuously and no one picks up the phone. i sent a handful emails only to be met "zero" response... until today, when a customer service rep called (19-days after my original order date) to inform me that they are cancelling my order. there were no apologies offered, just an utter blatant disregard for the customer. ***i strongly suggest that consumers and business owners take there business elsewhere" hopefully ptm tarps aka a1taprs will go out of business due to their inadequate and utterly insufficient operational practices. read more

Lack of organization long lines the ones organizing your order doesn't know what they are doing be ware if you decide to come.

We where very pleased with our purchase at PTM. Esmeralda was extremely helpful with all of our questions. If you are in need of top notch service speak with esmeralda she is very professional and is attentive to your every need. Thank you once again for all the help esmeralda!!!!!!!!!! read more

Great experience, this place has really changed, for the better!!! From placing my order to the outside guys loading up my things, I'll definitely be returning and recommending you guys to my friends. read more

Loved my new canopy frame! Thanks Esmeralda for the great customer service. First time here & will be coming back for more.

Omg I found the most cutest kids canopy in the world. It comes in green/white or red/white is a 5x5. Perfect for theme kids party or daycares looking for that little extra. With matching kids chairs and tables the order was complete. Plus, Great and helpful customer service. read more

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I was in search of a last minute tarp. I looked it up on google and I saw a few bad review. I decided to give them a try and I was amazed. The service was incredible a young lady of the name Geraldine assisted me and was able to meet my needs. I purchased my items and was very satisfied with what I had bought. I will definitely recommend to my friends and family. I will definitely come back great customer service. read more

Absolute failure. I purchased the tent early for Daytona bike week. I got it in advance as to not have shipping and delay issues. I go to the show, the second to last day we get rain. It leaked ary al the stitch joints. I have over $2000 ruined leather products and merchandise. Then I read the return policy. 30 days, most be returned in original boxes??? The boxes were trash after shipping one way. Poles strapped with steel straps not reusable. Poor product terrible customer service. read more

Horrible customer service, got told that they'd exchange my tarp through phone and got there after driving from San Bernardino and to tell me no. Very rude service from their worker "Benito" not letting me explain and talking over me... very rude person! read more

I been goint to these place for quite some time Got my canopy new here and i usually get the tarps as they go bad. They gave me an incomplete order twice Rude staff probally careless low pay staff That dosent care about you I also notice tarps go bad pretty quick Their quality is very poor I will stay away from these place. read more

I came here on a Saturday afternoon looking for a canopy to take on a camping trip. This place is pretty cool. They have everything to put together a kit for a custom tubular steel canopy or you can buy a pre-boxed kit. They have pop ups, tables, chairs, tarps, bungee ball cords. I looked around for about 10 minutes then went to the counter to ask for the specific size canopy I wanted. The person behind the counter said they were out of stock of the 10x10 angled roof canopy. The next size was a 10x16 angled roof canopy but with red tubular steel frame. Customer service was lacking because I didn't know they had a 10x16 but with a flat roof and stainless tubular steel. They never mentioned it or suggested it. I had to ask about 10 questions and interrogate it out of them that they did have other alternatives to the out of stock 10x10 and the red tubular steel frame 10x16 that didn't cost to much more. I told them I wanted the 10x16 flat roof stainless tubular steel frame and I asked if I needed anything extra. They told me I needed to buy the footpads if I wanted them. Only $2 each so I bought the six I needed. The kit came with all the tubular steel for the frame, all the brackets for the frame, the ball bungees for attaching the tarp, and the tarp. Good deal. Two 10x10 Eazy-Ups would be at least $400. For my one 10x16 much sturdier tubular steel canopy I paid $160. And it will probably outlast me. No instructions are included for setup. You have to figure it out on your own. But I figured it out pretty easy. After laying out all the tubular steel and brackets setup took me about 20 minutes for the first time. I was able to use the canopy on my camping trip from 7/20/15-7/23/15. The canopy was great. Easy to setup. Was perfect. Better than a pop up. read more

PTM Tarps - 10'x16' flat canopy. - Party Supplies Near Me - Paramount, California

Terrible customer service! Hours say closed @5pm I also called to verify the time when a young lady answered & said,"we close @5pm"... I came from SouthBay to Paramount and arrived @3:55pm. I came into the gate when a worker named Benito shouts we're closed & I was shocked & replied I checked your website & also called & they indicated that you close at 5 PM and he said we have too many people in here and we are Not going to get to them by five so we're closing now and I replied well I'm coming from far and I know exactly what I want and he replied well I'm pretty sure you're not the only one who's coming from far so come back tomorrow. That was very rude and poor customer service. I told him you should indicate that on your website and also have the young ladies let people know that you're going to be closing early because you cannot accommodate too many people that way people like me will not waste their gas and time to come out for nothing and to be shouted in the manner that he did. Very rude! read more

The girl Yessenia is awesome she helped find parts for my canopy I went to so many places and nobody could help me I showed her a sample of the part I needed and she took some measurements and got me the right part Thank you so much for your help read more

I gave them one star bad customer service 15% return fee. Do not tell you until you bring back tarps.

Do NOT shop here. Spent $400 in material and pipe fitting for a custom canopy. The company was out of the white 10x10 mesh tarps and said they could offer the green. Thought the green might work and figured I'd give it a try. I opened one and held it up to my project 3 hours after leaving and it didn't work out. Came back to return IN THE ORIGINAL PACKAGING THE NEXT DAY and was completely denied A REFUND FOR $50 bucks. Have 3 referral friends coming here this week and that's no longer happening after the terrible customer service I received. Apparently a $50 return just lost them over $1000 of new business. read more

Very bad service, i was told they close at 5, arrived at around 4:15 they made me wait in line and then a guy came out and said to come back tomorrow because the take their last order at 4:30. I don't recommend this store they lack of good service, and don't honor the closing time. Definitely needs new Management. read more

I went to purchase a tarp today but forgot the actual size of the tarp but knew the approximate price. I was helped by one of the female employees but she wasn't really helpful or knowledgeable and said she didn't know the pricing. She just wanted me to point and choose a trap from the catalog. I asked to speak to a supervisor and was assisted by Edgar. What a total opposite, he knew prices, sizes, and took the time to really make sure I found what I was looking for. This would have been a 5-star review but the previous employee needs training and better customer services skills. If you don't know, ASK SOMEONE! This at least shows customers you're trying your best to provide good customer service. read more

This is a big wholesale and retail warehouse, you can get cheap tarps here, but customer services are really bad, if you ever need any helps. read more

Awesome place to get set up for Burning Man. Great prices. Great help. Quick turn around. I hope they start carrying Aluminet read more

Employees play phone games where they pick up the phone and place you on hold indefinitely. I had a simple question about weekend hours and some dude would just put me on hold and never come back on the line. This seems adequate, considering all the employees who work there are of little intelligence and basic social skills. read more