Cute, small and pricey, but a good place to take kids under 4 on cold and rainy days.

It is definitely a nice spot for your kids to play just know they only spray the items with Lysol spray and don't actually wipe them down, we asked. I just had my one years olds party here which consisted of all adults. When I arrived a young girl helped us plate snack and our cupcakes which was great. I was told how the party will be run and someone would check on us to see how it was going. No one checked on us, I had to ask if we could start cake. There were 3 of them at the desk on FaceTime with someone while their boss(assuming she was) was just lounging in a chair in the sitting area. I was told that they would start cleaning and packing our items up for us 15minutes before the party ended. They never came so I started to clean up. Eventually they came in and told us pretty rudely that this party room is closed and you need to leave, you can hangout in the sitting area but not here. Upon leaving we asked if we could take the small balloon towers from OUR party and they told us no they are being used for another party.... I'm sorry another party??? These were made for our party but still a no. That seems pretty ridiculous to me. For the price I paid for the party ($475) I should have been able to take those things with me! I honestly could have left without paying since I stood at the counter for 5 minutes while a girl sat at the desk looking confused. I had to ask for the decorations I brought back otherwise they were going to save them for another party.... I'm sorry but I brought those with me and I'm taking them back.. Overall my child loved playing with the other children which was the main reason we booked here but I would not have another party here unless they make a better system. read more

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They upgraded this place big time since 1 year ago. There's so many toys for all ages. My 2 kids had a BLAST here and I was comfortable. think it's such a good idea to have a play area in this big mall! Yes, there's a fee, but that's okay. Most malls don't have a play area, so I'm grateful this mall does read more

Can't hold a candle to Norwood. Would not return. More open space than play spaces. Could be so much more enriching given the location and size read more

Wen it first opened it was free, everyone came and made friends there having fun. Wen the weather outside wasnt nice and kids were being crazy u could come to the mall and let them play and wear selves out from all the fun. It helped so many parents and kids and even helped me see some signs of autism in my kiddo. It was a perfect paradise...until it was partnered with jam time. Jam time ruined it. They made something that is great and accesable for all families of ever income and made it unavailable unless well off because 15$ per child for 1 hour is ridiculous. Maybe parents qith 1 kid once in awhile is not bad price but for every other parent with more then 1 kiddo who really needs a break thats a safe contained place so can relax a bit while kids play, its too much. I mean 30, 45, 60.. and so on for 1 hour of play? Kids cost alot and hard to hav enough feed them these days and stretchin a dollar to extreme to make ends meet and all wanna do is hav a nice place for them to play on rainy snowy cold days they dont wanna be outside playing in to catch sicknesses from ..driving parent up a wall.. and they cant afford to play here..makes parents feel worse and kids miss out. Kkds r innocent and cant pick who they born into and some families r on set limited income from disabilities who cant even stretch money. Its so frustrating and sad that the ppl whobuilt the place and made it free decided to partner with a greed ridden company and let them take control and make it unafforable and ridiculous. Sucha great place gone from greed like everything else. We all wait for the day they make the playspace free walk in again and only make the party room cost money, charge watever want for that but give back the play space price of free. Till then its 1 star. read more

Awful! This area used to be free for all but since a year or two. They have slapped a ridiculous fee for playtime. Not even a reasonable fee. Most malls have a free space for kids to play in but not this one. It really sucks but luckily my child is getting older and not needing to visit here anymore. read more

I wanted to start the year off with giving a shout out to the young lady who works at the front i never get her name but she works Friday's and my daughter loves her. She has Pretty freckles. I was in with my children and sister in law . Two women were there fighting over a chair and it became very heated between the two and the young lady step in and ask both of them if they could lower their voice . This went on for about 10 minutes and the worker went and got another chair from the back and gave it to the lady who didn't have a chair. May not be much but she is always so nice but this is the second time I saw her handle a situation that I just have to give her flowers on ! love love love her . And my condolences to her family on the passing of her love one. read more

This review is for the Jam Time in the Natick Mall. I took my two year old daughter. She had a lot of fun, but I wouldn't rush to bring her back. Several of the toys are not in the best shape. They have a toy baby carrier that was filthy and the straps were so worn they had broken off. My daughter was obsessed with it, so I begrudgingly let her play with it. But my biggest complaint is the bathroom. There is nothing kid friendly about it, especially for kids who are potty training. The sink is very high and there is no step stool. There is no potty seat to add to the toilet. Also, they do not enforce the mask rule for kids over the age of two. There were several kids that appeared to be around 4 years olds running around without masks on. One of which sneezed within a foot of us. At that point, we wrapped it up and left. Hopefully we escaped germ free... read more

When it first opened it was great. Its falling apart already, you got teenagers running around little kids!!! Broken toys, missing trains... Dont get me started on the mess parents make with shoes everywhere!!! They really need someone to manage this place! read more

I don't like that you can't see the children when they are in the "dance area" they have long "noodles" blocking the entrance for the kids go through. Also seems like there are a lot more adults than children. Unless you are going to stay right next to your child, I wouldn't recommend this play area. read more

I was there recently and it was pure chaos! I wouldn't go back. I really thought someone was going to get hurt. Overcrowded and kids much too old to be there were racing around amongst the toddlers creating a dangerous situation. They definitely need a staffperson to monitor numbers, make sure rules are followed, and keep the older kids out because parents are definitely not watching their kids; they're all on their phones. read more