Truthfully, this review should only get one star, but it isn't the food that lets you down, it's the service.
We decided to check this spot out for their opening night. The service is the worst I've experienced in any restaurant perhaps ever. We were seated by the hostess and she asked if we wanted anything to drink. My date just opted for water but I asked for a beer. She listed off the available choices and I selected one. Then she said that she wasn't allowed to serve it to me because she was underage. Then why even ask if we wanted drinks if she wasn't able to serve them? That was the last time anyone ever addressed us for a good half hour. We didn't even get a menu to look at during that time. We had to flag someone down (which took a good five separate tries) to ask for a menu. When we finally got the menu, it took another 15 minutes for someone to come take our order.
I decided to go with the roasted snapper, she went with jerk chicken. I was immediately concerned because she didn't write down our order. I politely suggested that it would make everyone's lives easier if she just wrote it down, but she insisted she would remember.
45 minutes later, she came back out asking what we had ordered because she forgot and apologized profusely. I just gave her a blank stare back assuming she was joking but she wasn't. So not only did she not remember our order, but in all that time, apparently, our food wasn't even in the process of being prepared. She said she would give us a dish on the house for the inconvenience, which was oxtail.
When our food finally came out, it was cold. My date's jerk chicken was cut through the bone which resulted in very sharp bone fragments. She almost cut the inside of her mouth several times.
It was an awful overall experience, but we both agreed, despite that, the food was actually pretty damned good. Later, the owner/manager admitted that they were unprepared and opened before they were ready to. He offered to give us a gift certificate on the house, all we had to do was go up to the bar to get it. After waiting 15 minutes for someone - anyone - to get behind the bar to give it to us, and having spent a good two and a half hours at this establishment, we just had enough and left without the gift certificate. We had already spent two and a half hours at this place as it was.
Two months later, we figured they would have all their issues sorted by now, and since the food was genuinely delicious we decided to give it another try. So we went on a Sunday and when we arrived we were the only people in the restaurant. Thankfully, this time someone addressed us right away and we asked if we wanted drinks. We got beer. When the owner came back with our beer, he then asked if we were ready to order. Uh, no. We can't order when we haven't even been given a menu yet. So he goes and brings back ONE menu for a party of three. We awkwardly had to share it. Why wouldn't you give each person their own menu?
We decided to all go with various forms of snapper (jerk, curry and roasted). We asked where the Snapper was from, but he refused to answer. This struck us as odd so we pushed him on it. He then admitted that it came from Toronto twice a week. Since Snapper is not indigenous to Nova Scotia waters, we assumed it wasn't caught locally and had to be brought in from somewhere anyway, so I'm not sure why he was so hesitant to tell us where it was from, we were just genuinely curious. Also, once again, he took our order without writing it down. I told him the last time that happened, our server forgot our order. He said he was positive that he would remember our order. I asked him to repeat it back to us to be sure. He got it right, so off he went to presumably put our order in.
After a good 45 minute wait, the chef came out to ask us what we had ordered. For real?! That meant that hadn't even started to make our order if he didn't know was the order was! Since we were the only people in the restaurant, what was he doing the whole time?! About 15 minutes later, our food arrived. Two of the fish weren't cooked all the way through, so we had to send it back. The curry sauce for my fish was also cold. We had to wait another 15 minutes for the fish to come back, and thankfully, they just cooked up new fish for us instead of reheating the fish we originally ordered.
The fish comes whole which is something most Canadians wouldn't be used to. I come from Caribbean roots, so I am used to it, but Canadians may not appreciate on the bones, seeing the head, the tail etc. But, it is really delicious fish. Some of the best I've ever had.
It's unfortunate that this place can't seem to get its act together when it comes to service.
This place is worth trying, but only if you order take out. If you don't, it's a two-hour experience minimum. They won't last long if they don't get their head into the game, which is unfortunate, because the food is almost worth the wait. read more