They used to have amazing service and great food. Now, they only have great food. If you go in the evening the workers don't want to serve food to the drive thru. So, they tell you that the wait is 25 minutes to change your mind. If you don't change your mind they make you wait, while the workers prepare your drink angrily. Also, they always get the drink order wrong and get mad when you tell them. I don't understand why it takes this long at this location and why they can't get an order correct. They make you wait about seven minutes before ordering only to tell you they can't make food. It's simply the worst. read more

This place closes at least 30 min early...third time I've been here at 830pm and literally no one to be found... This place is a joke

Absolute worst service. I am pregnant and they charged me $1 for a substitution they suggested and threw away my smoothie to make then remake it. The manager in charge was completely horrible. Two people told me there would not be a charge and they had the audacity to throw the smoothie away and remake it with 2%. Worst customer service ever! read more

If I could leave no star.. I must certainly would. Every time I walk into this specific Jamba Juice, I always feel like the Team is judging me and hoping I order fast so they can get me out quicker. Basically I feel disrespected and rushed. Would not recommend this Jamba AT ALL. Team needs to learn on smiling more and being respectful to their customers. read more

Food, service and ambiance were good! Our juices were ready in no time! Will be back here.

Service is slow. I ordered online to pick up at 1245p for a reason and still waited for my order to be done.

Came here for our anniversary which is today and it always has what we want but it's kinda high but that's okay

The only reason I'm giving this 5 stars is because of the girl busting her butt off right now. She is carrying their team right now!!!! Extremely understaffed!! You better give this girl a raise. I literally wanted to get behind the counter and help her. read more

Crowded on many days but tonight was not the case. A mall area which is heavily frequented houses this Jamba Juice. You should find parking but may get a healthy walk at times. The people here are usually cool, at times the lines get long and you wait a while for your drink. Surrounded by a fairly large mini-mall makes this spot convenient. A clean place with lots of seating and nice ambience, I shall be back. To me, Jamba Juice, Robeks as well as the Mom & Pop & the Latino juice places are special. After all Pepsi has done to push itself into Latin America at the expense of the people's health it is good to see fruit juice bite into thier demographic. Jamba Juice now has coffee, wow, did not expect that to be added along with breakfast, lunch, snacks and oatmeal. My favorite items are still the acai drink and thier low cal and all fruit drinks. read more

As an avid Jamba Juicer, I only venture to this location when visiting my parents. My usual store is City of Industry @ Puente Hills Mall. That being said, they have a pretty high level to live up too! Not only is the store messy, trash on the floor, empty displays, their drinks are too varying in taste and quantity. Keeping in mind that I recently visited on a Sunday BOGO afternoon and that the clientele in Downey is a little different from clientele in Rowland Heights-it still doesn't make up for their deficiencies because my home location can still provide stellar service during their daily rush hours with the line going out the door! I have a picture of (2) Power Sizes that I requested to split into (4) Sixteens and they shorted me nearly a 3rd on one cup and a 1/4 on two other cups!!! Being that they were in a big rush and the staff member did NOT offer to make addt'l juice for me, I just took the drinks as-is and left out the door. Keep in mind, I did make the gesture to TIP right after paying being that it was BOGO and my request to split the drinks. To make things worse, the flavour/taste was off and the Razzmatazz and Caribbean Passion! The only reason that they received an extra star (instead of 1) was that the cashier was friendly. Even though I'd rather not go back to this location again, they are the only Jamba Juice local to Downey so I have no choice... Hopefully my next visit will be better :( read more

Jamba - Don't ask them to split Power Sizes into 16's because here's the end result-that's a LOT missing and I tipped after ordering too - Juice Bars & Smoothies Near Me - Downey, California

And when you're feeling good but are craving something dangerously sweet I come to Jamba Juice. At least at Jamba Juice you can satisfy that sweet craving yet feel good about the decision you've just made. That's right! A razzmatazz with a boost of energy and sure why not - why don't you just throw in a four cheese flat bread in my order too! Hey, when you're lacking vitamin D, you're lacking vitamin D right? (wink!) Maybe next time, I'll add in a shot of wheat grass if I'm feeling dangerous again. And just down the street from work, friendly service and quick with the turnaround time. You just can't beat that! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 4/5 Ambiance - The mood, character, quality, tone, atmosphere. 4/5 Service - Helpful, accommodating, efficient, delivery and speed? 4/5 Food / Merchandise - Quality, taste, presentation. 4/5 Price - Reasonable, inexpensive, high priced? (Based on Irma's review rating rubric - http://static.px.yelp.com/photo/evXt-5kyL-guqoCwxaAxtQ/l read more

Jamba - Juice Bars & Smoothies Near Me - Downey, California

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Jamba will always be my refreshing station they serve the best when it comes to smoothies and fruit mixes thank you

Yeah, smoothies and fresh squeezed juices are healthy and/or refreshing, but waiting 15 minutes or more to get one is ridiculous. The location has an extremely busy parking lot (Downey landing), long ordering lines, their rewards machines are often broken and they never seem to be adequately staffed. Not so thrilled with this location so I think I am being generous. PS: the employees should know their products and the boosts they offer so they can answer customer's questions. read more

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Great variety of smoothies and bowls . The wheat grass is healthy and so are the ginger shots . The team member Jakob was very pleasant . I like this Jamba Juice this store is very well organized and fast service . read more

Jamba - Juice Bars & Smoothies Near Me - Downey, California

I went here with my sister and it took them 30 minutes to get to our order. This was about 9am in the morning. We pre-ordered and got their before some other customers but they still took a long time to get to our order (which wasn't that big) The workers were just not attentive. read more

Saturday 16, 2021 at 2:04pm I went there to get a drink. Waiting in line for the cashier to be finished talking to her friend because she had to show her something on her phone. I can understand a min but more than 5mins. Not cool, Nothing was stocked outside, no chips or to go bars. shout out to Giselle A the cashier read more

I will give them cero stars I just step in it was 9:04 I asked for a carrot juice and they said they stop using the juicer at 9:00! Seriously is one hour before closing, the excuse was because they need to wash it , does it takes an hour to wash it?.... if I remember right the place is Jamba JUICE!!!! This young people now a days don't know what is costumer service , and working hard , I'm so disappointed seriously if the franchise owner is reading this please advise your employees. I went to "las palmitas " in Downey they close at 9:30 and they did the juice for me . read more

The employees here are so rude. The lady in the front had the audacity to put her finger in my face and tell me to wait.

Really bad customer service! Specially the employee in the register! Do not have good customer service!

Horrible staff this day 5/31 wanted to throw away my pomegranate paradise ice chips and hardly any taste

Horrible Service! Horrible tasting old Wheat grass Horrible Manager , after we complained about every one else getting served, the only reply from her was , " oh really " Do yourself a favor, go to another JJ!!!! read more

I always go here on my lunch break and receive quick and friendly service from Gabriel! The smoothies are delicious!

I waited 40 minutes for some busted ass bananas on my acai bowl, and on top of that some attitude as well. Some white girl, asked for her to change it for me and she says "uh all the bananas are like that", unapologetically, if you run a god damn business then you shouldn't be putting out this type of customer service and or presentation on your products. I might add, this girl was in a black polo, maybe a shift lead or a manager? Whatever the case, the most trash ass attitude and was speaking to a friend the entirety of my time there, who was sipping her drink right In front of the damn pickup station. She wasn't entirely invested in her job obviously, and her orders were obviously pretty heavy for me to have waited forty minutes. Also, unrelated to your food and shitty service, your bathroom was disgusting. No toilet paper, your seat covers were littered on the floor, and I can't even see through your cloudy mirror. This is my first time at this Jamba Juice because I just moved here, and I think I'm good. I'll suck it up and drive the extra bit to the Cerritos location or Lakewood. Unacceptable. read more

Jamba - Juice Bars & Smoothies Near Me - Downey, California

Amazing service even during lunch time when they get busy. The employee Gabriel was very helpful and kind. Would recommend 10/10

this location has gone downhill since they've hired teenagers who have zero knowledge in customer service. i paid for a large and was given a medium sized drink in a large cup. When confronted about it, they did not want to remake it due to them closing soon. it was 8:45 and it would have taken them a minute to correct my order. On top of that, they turned off the lights on me. Whoever these kids are, they make your location look bad, just saying. read more

It's a Sunday morning at 7:42am and the hours of operation state this location opens at 7:30am. I am at the door and it's locked and I saw a young kid/employee with an apron slowly roaming around the store. He saw me at the door and didn't even acknowledge me and walked to the back of the store. I gave him a few minutes to open up but then I look through the window again and see that he's just standing in the back room doing nothing. He didn't even have the audacity to tell me why it was 7:50am at this point and he still hadn't opened. Jamba Juice employees should be educated to open on time and to provide at least good customer service. Very disappointed as I had to drive to another location almost 10 miles away to get Jamba Juice and I was the only customer there and my juices took 15-20 minutes to get. Jamba isn't what it used to be unfortunately read more

Both employees was rude and had bad customer Service I'm a regular when it comes to Jamba Juice I just can't believe I was treat that way and I'm very offended. read more

Jamba - Jamba Juice - Juice Bars & Smoothies Near Me - Downey, California

Victoria was really great! Very competent, helpful, and knowledgeable. Smoothie was 10/10

Went in for a juice and had the worst customer service. I asked if the machine for the rewards was working, the guy that helped me Luis said no. I asked if he could use the other register so I could get my rewards he said no. He stated he was on this register. I asked how I was going to get my rewards he just proceeded to give me a blank stare and said "are you going to want your drink?" In a rude tone. I ended ordering and then asked for the manager who walked over and said she would check the machine and said it was an IT issue and she apologized. I went back to ask for a receipt because clearly Luis never gave me one and I asked for his name. He rudely stated it's on the receipt. I said " you don't have to be condescending." The lack of professionalism and quality of customer service is below average. As a consumer of Jamba Juice I feel that when I pay $12 for 2 smoothies I should be getting better quality customer service. I mean people earn less than $12 an hour so paying $12 for 2 drinks would be a steep price for those that presumably make minimum wage. Point is if you're going to charge $6 for a drink you need to train your employees! Customer service is key! I will not be returning to this store! Also the gentlemen that helped doesn't even look old enough to be working at this store maybe that explains the less than average level of etiquette!!! read more

I came in on a Friday afternoon and the service was fast and friendly. I had the PB Moo'd Smoothie and it had chocolate, banana, and peanut butter flavors. Watching them put your smoothie together you see that they use real fruit. read more

Sunday the 21st of May horrible customer service. Waited over 30 minutes to get my juice. A customer was concerned about being late for work and the manager and staff ignored her. I spoke to the manager and was given maybe a fake name of Areli or something like that. She was a young Hispanic immature girl. She smiled as she gave me her name. To top it off a friend of the workers came in and her order was bumped to the front. Corporate needs to fix this. read more

Awesome service and drinks!!! Great place for fresh drinks on Sunny days and rainy days too!

Very very very bad place, all the smoothies and bowls are full of sugar, they make people think that they are drinking or eating something healthy and is totally the opposite. read more

Walked in and this place was empty. My sister and I were their only customers. I ordered and sat to wait for my drink, the floor was dirty, needed to be mopped. There was trash everywhere, floor and tables. It was morning so enough staff to rotate. Can't believe it was that dirty if I would have noticed before i sat down i probably wouldn't of ordered and walked out. No smiles, the transition was awkward. Probably won't go back to this location read more

I came into Jamba Juice the past week and what a incredible nice young cute staff. Yalitza Marin helped me out big time She found my wallet in the bathroom and turn it in. I went back looking for it and they had it Jamba Juice rocks She should get a read more

Cashier was very very rude I said hi twice he just stared at me and didn't say thank you read more

Jamba - Very sloppy service, first guy tosses my ginger shot and spills , the 2nd guy pours part of my smoothie on the counter, $14 cashier rude - Juice Bars & Smoothies Near Me - Downey, California

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I gotta say great customer service . They were really busy . Lunch hour I believe . My hubby and I decided to get something besides juice to replace our meal and the girl at the cashier patiently told us which one would be our best pick . She wasn't even rushing . She did splendid . Even tho she knew she had a long line to help out . I know I said it was great customer service . But maybe it'll be even better if they had another cashier helping out . I mean , she did great . But I'm pretty sure a little extra help wouldn't hurt her . I wish I could remember her name . Darn it !!! But anyways , great place . :) read more

Jamba - Juice Bars & Smoothies Near Me - Downey, California

One of my favorite places for juices, smoothies, and epecially their acai bowls(My top favorites from the menu). Everyone's awesome and very profession Especially Rebeca, she is berry nice, and very cool. The crew gives me a sweet vibe I am a regular and get their acai bowls every single week if not every single day. This definately is the spot to stop by and enjoy healthy delicious blends of fruit and vegetables with other healthy ingredients. read more

I actually prefer the mom and pop's store Fruitibionicos in Pico Rivera over the chains but I saw a coupon on Groupon for 6 bottles of 12-oz cold pressed juices for $18 so that got me excited. Came here straight from DTLA on a weekday... Haggard. Traffic everywhere. I got in at around 6:30 PM and the place wasn't busy. There were 3 attendants: 2 girls and 1 guy. I walked up to the counter and showed them my coupon and the guy kindly (being sarcastic here coz the guy looked bored as heck and didn't even offer any smile as I walked up to the counter) pointed the fridge by the door where they had all the pre-packed bottles stocked. Damn you, fine print! *Shakes fist to the sky* I was surprised because I had the assumption that they will make the juice after I show them the coupon. I guessed wrong. I asked if the juices were made that day and the server said, "They stay fresh once they're placed inside the bottle." Sigh. I got 6 bottles and left. read more

I've never really been a fan of Jamba Juice... then again maybe I've been ordering the wrong thing. Anyhow, this place is the isshhh. The customer service is great. Super friendly staff and very helpful. I wasn't too sure what to order so they recommended the Strawberry Whir Smoothie, since I do love strawberries and bananas, oh so good! The place itself is not big but there's plenty of outside sitting. Plenty of parking and several shops to get your walk on. Definately coming back to try other stuff on the menu. read more