I had a great experience on this location! Mary was awesome, she was fast, efficient,…read moreknowledgeable, and very polite. She helped me with two phone plans and made everything easy and smooth. This was especially appreciated after having a bad experience with a rude employee at another location last week. I really appreciated how helpful and professional she was throughout the whole process.

Monday February 23, 2026: I came to this Nellis location looking to lower my phone payment and also…read morean explanation as to why I'm still paying what I did when I had just finished paying off my phone. I wish I could have gotten her name but she was Hispanic , brown hair and thin she had her hair pulled in a pony tail that day. I walked in asking questions and felt extremely rushed by her. Long story short my answer to me questioning on switching to a lower phone plan was "well all of our phone plans are more expensive". Like what? You didn't even take the time to really prove that to me or even sit down and explain my phone bill. I walked out extremely upset and it took everything inside of me to not be rude and express to her on her low customer service skills. I ended up going to a different t-mobile location within a few miles and got a better experience AND a lower phone bill and understanding of my phone bill breakdown.

Call in to drop off equipment Customer service mentioned I…read morewould only need to drop it off and leave I arrive and I was told need to wait on a line of 10 plus people for over an hour. DO NOT COME HERE

bad service. TWICE the cost of google fiber. had to argue with them for half an hour before they…read morewould finally disconnect my service. RUN from Cox as soon as you can get google or att fiber

My experience is rated 5 stars only because of my sales woman Jordan. She was very thorough with…read moreexplaining the plan and phone recommendations. The only problem I had was when I first went in the store and Anthony refused to let me buy a new phone because my ID was a photo of my driver's license. I had to get my husband from the car and have him show his ID (we have a joint Verizon account which I PAY EVERY MONTH). Thankfully Jordan understood what happened and was very apologetic and gave me the best deal fir my old phone. I highly recommend seeing Jordan as your salesperson.

4 Words ... JESS IS THE BEST ! shout out to her for helping…read moreme out . Would recommend to anyone for sure

My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

just got my iPhone 15 Pro Max Titanium screen replaced here and had a great experience at a very…read morefair price. Carlos helped me and he was incredibly helpful, knowledgeable, and patient while explaining everything. You can tell he really knows what he's doing and takes pride in his work. He made the whole process smooth and stress-free, and my phone looks brand new again. If you go to Gadget Repair, ask for Carlos....he'll take good care of you.

If I could give Boost Mobile at Vegas Valley and Nellis a ZERO I would…read more With no disrespect to the "company", I must question why they hire managers and especially regional managers. According to their employees, neither are in the store and to speak with one or the other and they do not leave a schedule for visits, nor do they check in with them after they leave the premises. In order to speak with a manager or regional manager, you must go into the store and make an appointment. It seems the employee could have taken my name and number and have one of them, preferably the regional manager, contact me at their convenience. This is the first time I have submitted a comment about this company, but, this time is different. My 80 year young Mother and 75-year young Aunt have been loyal customers for years, and have been mistreated twice, and spoken to as though they are beneath the employee. This time it stops! An iPhone was purchased from Boost Mobile for both ladies. The rep needed to "SWAP" the phones out from Android to iPhone. The rep told the ladies she will "ACTIVATE" my Aunt's phone but NOT transfer contacts unless she paid $45. The rep refused to activate my Mother's phone stating she received it in the mail, therefore, will charge her $45 to "ACTIVATE" her phone. My Mother wanted a specific color, not in inventory, therefore, the purchase had to be made online with the rep present. First, there is a difference between a SWAP and an ACTIVATION. Secondly, the phones were purchased at Boost Mobile but their inventory was shy of what the customer requested. Third, according to the PROFESSIONAL and KNOWLEDGEABLE Boost Mobile Call Center, the rep at that store should have completed a SWAP TRANSACTION AND TRANSFERRED THE CONTACTS AT NO CHARGE. Both my Mother and Aunt are going to the Apple Store to experience EXCELLENT CUSTOMER SERVICE! Apple is going to transfer their contacts from a Boost Mobile Android to a Boost Mobile iPhone, and at no charge, as it is throughout the US with the exception of Boost Mobile. I think federal officials should take more interest in elder abuse, and unethical behaviors. Charging when they shouldn't be charging, and simply too lazy to do their job. KUDOS TO MANAGEMENT FOR THE EXCELLENT EMPLOYEE TRAINING!

If I could give zero stars I would…read more I had been with you guys for over a year. Two weeks after getting my phone my text messages stopped working and I had called you guys and I was told that it was not your fault that it stopped working and you would not give me the manufacturers number to call and get my phone fixed. Fast forward to September 18th, 2019 I had called and cancelled my plan with you guys. I had asked if my phone bill for the month of September will be coming out and I was told no, then I double checked my bank account for the 2nd time that day it showed it pending when it didn't the first time I checked. Then it came out on the 19th of September 2019 which caused my bank account to go negative and two NSF Fee charges making my account negative $120. I had called again and asked if I would not only get the $50 but both NSF Fees given back to me and I was told yes and that I would get a call later on in the day on the 19th, I did not. So I decided to call today and see the progress of my refund. I was told that the $50 was put back in my account. It was not. I was also told that you would not cover my NSF Fees after I was already told I would get both of those one day before. I would very much like my money back. Today I talked with Robert and a Micheal who is apparently the highest level of supervisor that is there located in Puerto Rico, when I asked for a higher supervisor I was told no one was available. I do not recommend this company to anyone. You guys do not care about your customers. I have never felt more betrayed and attacked. You guys stole the $50 out of my account after it already being closed. Very disappointed with how you guys talk and handle situations with your customers.

Alex was very helpful in changing my sim by calling the phone company…read more He even changed the sim tray for me. Definitely recommend Thanks

Called, got a great quote for screen repair, immediate availability upon walk-in, and 15 minutes to…read morefix. Super pleasant and convenient. Thanks, Alex! Free glass screen for checking in on Yelp was a nice perk!

I dropped my phone on my husbands laptop from about 3 inches away but it landed so perfectly that…read moreit cracked the screen. We were about to go on a week long vacation and could not send it in to Dell to have it repaired so we did some research for places in town to help us fix it. Walking into GadgetMates, I knew I made the right decision. The staff was friendly and very direct with pricing and timing. The person I inititaly spoke with even had the same laptop as my husband so he knew what to ask for right away. I left my info and they provided me with a card and ticket number, tagging both my laptop and charging block. They texted me all along the way. Once diagnosed, they called and let me know the damage. It was a reasonable charge for what was wrong. They had to have the part delivered so they quoted a specific amount of time but luckily for us, it was ready early and we picked it up the day we flew out of town. Literal perfect timing. They also were really good about letting my husband pick it up even though I was the one who dropped it off. The shop itself is clean and tidy and there are quite a few things to look at. I would recommend them to anyone who asks and be back in if we need another repair.

Addison fixed my mom's phone! I thought I was going to have to get her a new one. I would…read moredefinitely recommend this business!!

So one day I was eating at Hobak and snapped a picture of dessert. I was eating my ice cream then…read morethe next thing I know, it melted and landed on the top half of phone... Ever since then I had trouble hearing a normal phone call and had to put everything on speaker lol. So I reached out to Kimbo and he saved the day. Even though they didn't have the speaker parts for an iPhone 6 back in the day so he went out of his way and switched out my defected iPhone part. After switching the parts and scraping the ice cream residue off, I could finally have a normal phone call haha!

New customer came in with a water damaged phone and they fixed my phone within 2 hours looks good…read moreas brand new !!!!!!! They need to be on the news or tv they're talented good vibes great customer service if your in Vegas and have dropped your electronics in water or completely cracked your electronics CALL THEM THEY WILL GET YOU RIGHT AND prices are undefeated!thanks again fonesgonewild

Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.