Dr. Tesser was great. I really appreciated her advice and thoughtful approach. She really put my…read moremind at ease. The facility is very nice and the staff were all helpful.

Care is always efficient and professional. I never have to wait at appointments. Dr. Tesser is…read morepersonable and kind. She's good with dry eyes and glaucoma care.

I scheduled my appointment the month before then received a call 2 weeks before to remind me of the…read moreappointment. I called back and said yes I will be there. A few days before my appointment I got another call to remind me so I called to confirm again and the girl said she had no record of any appointment for me and I explained that was odd seeing as how I already called and confirmed the week before and she said I do not see it and I said a have the voice messages confirming the date and time she said some girl didn't move my account info over because I had not been there in a few years. The doctor and the assistant were extremely nice and did a great job but my issue with this location is the check-in people. There was a younger and older lady (at a computer that said Shannon) who works in check-in. The older lady acted extremely rude did all the talking when I came in the office. Neither greeted me but acted like what do you want, pissed someone came in to their empty office space. Both rolled their eyes when I said I submitted my intake forms online (per their website request to do so prior to my appointment ) and submitted copies of my insurance cards because I did not have physical copies yet of my cards. The office was empty so it's not like they were busy. She said "just let me see your cards" and I said I cannot because I do not have them yet but did pull the virtual cards up for her to see and enter. Apparently one specific employee was not there and they could not access anything sent online to the email. Both displayed a nonchalant attitude the entire time as I was checking in. Then told me to go across the hall to wait. I waited in another empty room. The exam with both the assistant and MD were great both were personable and friendly. When it was time to check out, and I carried my document and folder over and went to hand it to the older lady . She snatched it out of my hand rudely and when I asked about the free eyewipes samples if it was OK if I could take one she said "yeah whatever" in a very rude tone. There was never any hello, or hi from the front staff, no nice greetings just cringed,annoyed facial expressions and disgruntled attitudes. If you don't like your job that much quit find a new career because the first impression you get from a business is when you walk in the door and the people that you meet in the front office. This woman needs to be replaced. It's not hard to say Hi how can I help you with a smile it goes along way and NEVER yank anything out of patients hand when they are just trying to hand it to you. The front office is going to lose business for this practice if they do nothing to fix it.

I was not happy with Mark Scroggs' manner in 2014 and did not return to the practice. When I simply…read moredidn't call back to make a follow-up appointment, I got a remarkable letter, which said in part: "This letter will confirm my decision to withdraw from your care as your ophthalmologist. It does not appear that we can maintain the quality of relationship that is vital to your medical care and treatment. "I have stressed the importance of compliance to achieve a favorable outcome for your medical treatment especially (sic) keeping scheduled appointments. However, it has become apparent that you have not followed my recommendations. As our medical care is considered specialized, it ends with the receipt of this letter ..." The only reason I kept this letter for so long is because I just couldn't believe how weird and rude it was! I didn't do anything other than simply not make another appointment! Sadly, from what I've read here, I don't see much of a difference in recent reviews. :(

I went to Christopher Thaxton, the optician here for new lenses in two frames. He checked them out…read moreand told me that there was no need to do so as the new prescription I brought in matched the lenses. I'm so very grateful to him for being such an ethical person and saving me a lot of money.

I was way overdue for a full eye exam and it was getting harder and harder for me to see at night…read more I did not have an eye doctor here so I made an appt with Dr. Wood, a referral from a co worker. I was very happy with the entire process. The staff was friendly, and Dr. Wood was very thorough. The people in the glasses section were great in helping me find glasses that were stylish and looked good. While I was there I saw a Botox special, I went to a dermatologist the first time and had it done by a tech, and it was less expensive here by a doctor. I made an appt for a couple weeks out and am overjoyed with the Botox results!! It was really quick and relatively painless.

Terrible! Dr. Wood was condescending, dismissive, and downright cold. He got irritated to explain…read moremy condition or answer questions. Staff was also rude, rough with the eyes during testing and the visit felt uncomfortable from start to finish. I left without clear answers. Complete waste of time and money. Go elsewhere if you want respectful care and basic communication.

When my last optometrist dropped the insurance I carry, I was not looking forward to having to try…read moreto establish care somewhere else but this place made it seamless and easy. They take more insurance plans than most places in this area and their provide exceptional care It took a few weeks to get in but the exam and fittings are a well-oiled machine with the doctor doing all the testing and exam instead of a tech which was nice. Dr. Sykes is very personable and attentive. He was able to find the right type of contact lens for reading and distance so I don't have to wear my wear my readers on the top of my head anymore. My husband goes here as well and they were very patient with teaching him how to use contact lenses. I like that it's smaller and patient-focused-not like the huge doc in a box places. I'd definitely recommend if you're looking for a place for all your eye care needs.

I had an older pair of eyeglasses that needed a new stem. Due to pandemic restrictions, I was asked…read moreto leave them in the dropbox right outside the door. Within an hour I received a call that the repair was complete and the glasses were ready to be picked up. Not only was the repair prompt (and a lifesaver), it was free of charge. Based on this experience with Chapel Hill Eyecare, I would say that they are an excellent member of the local business community and I will definitely consider them for any future vision care needs.

The Doctor and Everyone there were all Very Kind and Very Helpful! And they got me in immediately…read moreto resolve my eye problem!

I had been going to this practice for several years when they purchased Adler Optometry in Chapel…read moreHill. I have always had a good experience with the optometrists but have had issues with the opticians the past two years. Last year, my prescription was changed such that all the negative powers were entered as positive and vice versa. I had only discovered the problem after picking up the glasses late one Saturday afternoon and had to have the lenses remade once they figured out what the error was. This year, I went in and found out that they no longer supply Essilor lenses and coatings which are my preference. This is because I used to work for the company that makes the equipment that Essilor uses to put coatings on their lenses so I am well aware of the quality of Essilor's lenses and coatings. I was a bit hesitant but decided to get glasses anyway since I was there. They came in about 10 days later but I received a message that they didn't pass a quality check and they were being sent back to be remade. I got the final pair about 2 weeks later. I had only worn them 3 or 4 times when I noticed a small smudge in the corner about 2 weeks after that. I tried removing it with the cloth provided, then with the cloth and water, and finally with lens cleaning spray, always with the lens cloth. Since it wasn't coming off, I took it in thinking they could get it off but they said it was a scratch. To be fair, I did not have the scratch warranty as I've had glasses for 45 years and never had an issue and having worked in the business am aware how to care for them. To me, it seemed like a defect. The optician's exact words were, "Well, you didn't purchase the warranty so there's nothing we can do. Have a good day." And then she walked away. Well, I'm walking away from this business.

He is the very best!! I had been to two optometrists prior to seeing Dr. Costabile. I was given…read moreprescriptions for glasses which I had made, but they were not correct based on the examinations. I was referred to Dr. Costabile, and could not be happier with the experience. He spent a lot of time with me, and way beyond what either of the two prior optometrists had. He sincerely wanted to make sure that he prescribed the correct lens. I would never go anywhere else, and I can not recommend him highly enough.

Doctor Costable was very pleasant, knowledgeable, and helpful with my insurance. Great service…read moreprovider.