The Doctor and Everyone there were all Very Kind and Very Helpful! And they got me in immediately…read moreto resolve my eye problem!

I had been going to this practice for several years when they purchased Adler Optometry in Chapel…read moreHill. I have always had a good experience with the optometrists but have had issues with the opticians the past two years. Last year, my prescription was changed such that all the negative powers were entered as positive and vice versa. I had only discovered the problem after picking up the glasses late one Saturday afternoon and had to have the lenses remade once they figured out what the error was. This year, I went in and found out that they no longer supply Essilor lenses and coatings which are my preference. This is because I used to work for the company that makes the equipment that Essilor uses to put coatings on their lenses so I am well aware of the quality of Essilor's lenses and coatings. I was a bit hesitant but decided to get glasses anyway since I was there. They came in about 10 days later but I received a message that they didn't pass a quality check and they were being sent back to be remade. I got the final pair about 2 weeks later. I had only worn them 3 or 4 times when I noticed a small smudge in the corner about 2 weeks after that. I tried removing it with the cloth provided, then with the cloth and water, and finally with lens cleaning spray, always with the lens cloth. Since it wasn't coming off, I took it in thinking they could get it off but they said it was a scratch. To be fair, I did not have the scratch warranty as I've had glasses for 45 years and never had an issue and having worked in the business am aware how to care for them. To me, it seemed like a defect. The optician's exact words were, "Well, you didn't purchase the warranty so there's nothing we can do. Have a good day." And then she walked away. Well, I'm walking away from this business.

Service: Front-5, Staff-5, Doc-5 Lobby: 5…read moreParking: 5 Date/Time: 3/10/2026 Doc: Dr. Melissa Ogden Going on 6 years with Brier Creek Vision Care and they just get better every visit. After Nakagawara left, I was paired up with Dr. Durham and then Dr. Ogden who is really good and thorough! She explains everything and waits around for questions like you're the only patient she has. If she finds something in your eye that doesn't sit well with her, she makes sure she's satisfied it's safe before she sends you on your way. The staff are all so friendly and helpful. The front desk, intake and even checkout, all seem happy to see you! Their communication vehicles include not just call in but also texting and email. The texting option works well even with scheduling an appointment. You really can't go wrong trying them out! If you're paired with someone that the personality doesn't fit, ask to see someone else next time. They really do a great job getting you comfortable. Highly recommended!

Get rid if the " new patient package" that it appears one HAS to complete before deigning to…read morearrange for an appointment. The Personal details required far exceed that needed for a straightforward eye examination and testing. There is NO need for one to supply detailed medical Information on family when it is only ONE person requesting a simple eye test and is considered very intrusive. If for reasons found at a later date then, and only then, would one need to provide further , very personal , medical Data and information ,

We moved to NC 2 years ago and realized it has been way overdo for my son to get his eyes checked…read more Before Covid sadly so I feel like a bad mom. But he has never told us he has trouble with his vision but he 'failed' his pediatrician eye test so Dr Williams and Triangle came highly recommended. She was FABULOUS and explained a bunch of things to my 15 year old who is a worry wort like me and helped ease his nerves. He thankfully didn't have anywhere near bad vision like they told us based on the PED test and could go without any help which we appreciated Dr Williams not trying to upsell anything. She said right now you are fine but if anything changes in the next year you could get glasses for driving and at school. So we loved that! We did end up getting a pair to have on hand but it wasn't needed. He found a cute pair and we are very thankful to found Dr Williams!

Dr Williams and the staff are so welcoming and helpful! Dr Williams is VeRY thorough. You'll feel…read morelike you received excellent care!

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

I usually don't leave bad reviews; however, in this case, a performance review is warranted. I…read morewent to this eye doctor for the very first time for an annual eye exam. I had no previous eye complications or concerns. Day 1: * Dr. Adam Bryan came into the room and greeted me as follows, "So what's up, what's up, what's new, what's good?" etc. I am not sure if this was because I am black or some other insecurity he was projecting, but the lack of professionalism in his tone and attitude were disrespectful and put me on edge. * As he reviewed the digital retinal imaging, he noticed something strange in the right eye. In his words, "We will rescan this eye to make sure there is no monster there." The rescan never happened; instead, he had me follow him out and wait for a lady to help me purchase glasses. I explained to the young lady that I would just take the eyeglass prescription elsewhere. From that point, I left the eye exam still processing rudeness and completely forgot about the rescan. * As the day went on, my right eye ("the one that may have indicated a monster") continued to feel discomfort, straining, irritation, and sensitivity to light. In the evening, I happened to notice there was an excessive amount of blood in the sclera portion in that same eye. Now, it is important to mention that I did NOT do anything strenuous after the appointment. * I called the office to speak to the on-call doctor since it was now after hours, but I left a message and never received a call back. NO RESPONSE. Day 2: * First thing in the morning, I went back to the same eye doctor to explain what occurred. The original retinal imaging device had some issues getting an image the prior day, so I asked to be rescanned with a different retinal imaging machine to make sure everything was done as advertised. It is also important to note this exam is NOT covered by insurance but at this office it is mandated. I also did not add on day 1, the technician had difficulty getting the picture of the right eye and when she did, I immediately felt a burning sensation and sharp pain on this particular side. I explained to her this was different discomfort compared to the left eye which was scanned. * Upon my revisit on day 2, I overheard this same technician tell the new technician who was now helping me, that the machine was going through updates during the time we had issues getting an image of the "monstrous eye." This is concerning if you are putting a patient on a machine that is NOT working to its full capacity. * IMHO, Dr. Bryan's approach was arrogant, accusatory and aggressive. He asked me, if I did not see the blood in my eye, "Would I be concerned?" I have said something like this before as well, but it was to my child...not a patient. This physician went on to explain that he did not see any increased pressure or inflammation but that he would treat my "symptoms" with a prescription eye drop for inflammation (interesting). * Preparing to leave, I overheard him greeting another patient with professionalism, dignity, and respect. No, this patient did not look like me. Personal Note: What Dr. Bryant didn't know is that I have 15 years of experience in the medical field, I am fully aware and familiar with processes and procedures. I was not there to be treated for anxiety or paranoia; my eye was hurting, and the eye was obviously under stress with visual evidence to support this. This physician never addressed why the reimaging was skipped during the previous day when he noticed something questionable, but instead he rushed me out to purchase glasses from his company (as he is the owner) and then had me out the door. Putting his lack of care on me as the patient is what I would consider, unethical. In addition, he charged my insurance for another visit to follow up on this issue the very next morning. A good doctor would listen, assess and evaluate. No patient feels comfortable being greeted in a degrading manner, regardless of color. DO BETTER.

Great eye doctor and staff. Optical shop is a little pricey. Get script and go to Walmartread more

From making appointments, reception, eye exam to purchase, my experience at TVO was exceptional. I…read morehave to say I was a little doubtful in the beginning due to the reviews but as a medical professional, it seem often that the negative experience are easily posted in public review than the positive experience; therefore, I gave it a try for myself and my son for eye exam. The receptionist was very thorough explaining Check -in process and the intake forms. Lisa was an amazing CPO who prepared us for the exam and answered our inquiries. She made my son feel very comfortable. Dr. O'Mara was amazing and personable. She performed comprehensive eye exam and answered all the questions. She even explained different eye exams as well as the cost. Her practice and health recommendations reflect patient-centered care and compassion. Throughout the process, "ALL" staffs explained the exams, the cost, the insurance coverage and they catered to my preferences. I would definitely come back for future routine exams, recommend this place for Optometry care.

My rating is for the quality of the eye exam I received here (not the selection of frames). There…read morearen't many luxury brand frames available here if that is your thing, but you will get exceptional eye care from a friendly doctor who is an excellent communicator.

This office is great but I think it's great because the Dr's care. The exam is thorough, questions…read moreanswered and over the top professional.

My best experience with an eye physician. Caring, thorough and explained everything. He made sure…read moreI understood the test results and prescribed what I needed. Fantastic experience.​

** Read fully to see how they tried to hide their failures** At first it seemed like a great place…read morewith a great selection of glasses UNTIL I got my glasses and they were terribly off. Eventually it turned into me getting migraines. After returning to their store a few times trying to troubleshoot my issue of feeling like I was crossed eyed when wearing my glasses that were $316 WITH insurance they made me an appointment. At appointment time I was told that I have to pay even more to have it corrected. I will be disputing this with my card and insurance because I refuse to spend even more money when they obviously entered something incorrect pertaining to my astigmatism. I should have never left Carolina Family Vision since I've never had an issue with my prescription from them. Edited to add: I just thought I should fill everyone in. Two months ago they did replace my lenses without a recheck so they actually confirmed that they DON'T have good customer care. It also shows that you don't have good communication in your office since you wouldn't have said that had you known you all have already failed. Shame on you for trying to hide your failures.

Been taking my whole family to him for years. Got me through a bumpy year after the staff at the…read morelocal laser surgery place dropped the ball. He knows his stuff. He and his staff are very friendly and accommodating. Best eye-doctor I've ever been to.

From the owner: We are an Optometric office, with 1 doctor ; Dr. Doug Roscoe. He gives you one on one personal…read moreattention.