I have been a customer here for a few years. The service in this shop is exceptional. From the person at the front, to the sales staff, to the purchasing experience. The same is also true for service (if you need it). I have never been pressured here, but always welcomed. In the past three years, I have visited countless times. I only purchase when I feel time is right, and in those three years I've purchased only three times. And yet every time they greet me with a smile! That's the way to build a business relationship. And when things go wrong? I was recently given the wrong box for a watch I purchased at closing time. (I got the watch all right, just the wrong box.) It was resolved before opening the next day. Perfect! Everyone in the store is wonderfully helpful. I usually deal with John F and John P while looking at watches, and every time it's like visiting old friends. Why go anywhere else? read more

Yelp removed my last review due to me explaining in detail a particular male person who was working there and being rude with me when I was looking into buying a 9K dollar watch. So I won't go into detail again due to yelp threatening to remove my account, but I will never shop there again due to that rude staff member and I recommend no one else does. I ended up going to watches of Switzerland down the road and they were extremely pleasant to deal with. read more

Do not buy a timepiece here. Especially not from JP. Customer service failed to reach out to me after two days and I had to call them at end of day on the second day for an emergent matter. As soon as you mention you went to a professional watchmaker or anybody other than them, they are no longer interested in being your friend. Also keep in mind for those who are interested in purchasing a luxury watch- the plastic or silicone that makes a strap costs CENTS- but it will cost you 3, 4, $500 from them. Go aftermarket, do not be a shill to their commission. James Free in my experience is the epitome of give me your cash and go pound salt. Genesis is the way to go. read more

great staff/great service. highly recommended and trusted. I've always found the perfect gift there. I also recommend them for jewelry and watch repair. read more

Love this jewelry store. Had a great time during the holidays with my wife picking out a present

First class products and even better service after the sale!! Excellent company in all respects. Denny S. read more

Sophia gave me exquisite service! I took my significant others chain in to be repaired, and she walked me through it all. It was very easy and the repair was finished way sooner than I anticipated read more

Good; the experience was really good! It's been YEARS since I've patronized James Free. So many, I can't recall how, or why along the way, I developed a negative perception about them. I never had a bad experience with them when I did do business with them years ago, and I can't recall anyone sharing anything negative. I dunno. Seeking recommendations for a reputable jeweler, a few FB friends recommended JF. In-spite of my hesitations I decided to give them a try. Yeah; NO idea why I ever developed a negative association! My primary reason for visiting JF was to get an updated appraisal (on a piece originally appraised upwards of 30 years ago by JF). I also needed my wedding set re-rhodium plated, and an earring post straightened. Not tremendously consequential needs, but nonetheless... Randy was a courteous and respectful professional - even upon my up-front acknowledgement of my hesitations for visiting. Within a relatively short time, my rings had been rhodium plated, earring straightened, and all jewelry cleaned. We agreed I'd return with the original appraisal as it would help streamline the process. Glad I gave them another try. read more

James Free Jewelers - Wish I had the "before" - "after" looks brand new! - Jewelry Near Me - Cincinnati, Ohio

I had a great experience with James free Jewelers and shout out to Amy and everybody that helped me. They treated me very professional and like I was a friend not a customer and helped me without judgement of my price range. They also took back a ring that I no longer needed because a fiance turned into an ex-fiance and they did not have to do that and offered me something else in return and made sure to keep up to date with me so that I could pick something else for me. They are great people and a great company and I recommend them very much. read more

Maha and Michael are the dynamic duo, and I'm so thankful that I can trust them anytime I need quality jewelry! I was a complete jewelry novice before I met them to buy my fiancées engagement ring, and they worked to educate me on all the ins and outs of diamonds and rings. They treat their customers like members of the family, and I know that I can trust them with every purchase we make. We just bought our wedding bands this last weekend, and they made us feel so special by celebrating the moment and spending a lot of quality time with us. Their products are top-of-the-line, and they work to ensure that customers are beyond satisfied. The Cincinnati store is beautiful inside, but it's the people that keep us coming back. We love being customers at James Free, and we are thankful to Maha and Michael for being so trustworthy and helpful! read more

James Free Jewelers - Our wedding bands from James Free! - Jewelry Near Me - Cincinnati, Ohio

I didn't get the answer I wanted. I wanted my wedding ring to be resized. But as it turns out the setting is quite unique. And resizing was not possible. This information was hard for me to accept. But Amy was delightful and made sure I understood the issue. She was friendly kind and made me feel like I was the only person on her giant list of customers. Excellent customer service. read more

I was on a business meeting in Mason and noticed my new Movado watch was not working. I didn't use it for a year or so (no travel due to Covid). Stopped by this place and whoever opened the watch to replace the battery screwed up the coil. Rather than tell me they made a mistake when they replaced the battery, they asked me to come back after my meeting to see what's wrong and send it for repair. Businesses like these give everyone else a bad name. I went in for a $10 fix and lost a $1800 watch which is now trash. Horrible! read more

I had a wonderful experience at James Free after searching for a jeweler who would repair my husband's water-damaged Tag Heuer watch. Sergio was extremely friendly and easy to work with. He sent his watch off to get repaired with Tag Heuer replacement parts, and the watch looks as good as new! I will definitely be back anytime I need a repair... or the next time I'm looking to treat myself! read more

When my wife received an heirloom diamond earring from her Mother, that was once her Great Grandmother's, we immediately thought of James Free Jewelers. We have been shopping there for years and this is our first experience with creating a custom piece of jewelry. Despite Covid 19 causing a slight delay, the finished product has FAR exceeded our every expectation! The "new" ring is absolutely STUNNING. Amy is a true professional and artist in every sense. Her attention to detail is unmatched and reflected in the exquisite finished product. Amy, you are the best and we are so excited to have you start designing our next "upgrade" project. Thanks also to MJ and special thanks to Jeanette, for having Amy on the team! J&T from Milford A very grateful and satisfied customer J & T from Milford John read more

We regularly shop at James Free Jewelers, and have had exceptional service every time. My husband is a watch aficionado and (Justin, in particular) has gone above and beyond to try to find exactly what he is looking for. We'll keep going back! read more

I'm very disappointed that the best manager that I have worked with for eight years has been let go from James Free. I went to look at rings and the employee that helped me was less than knowledgeable about the baguette ring that I was interested in. The usual manager that I trust implicitly was no longer there. I was told to come back when they were having their Christmas Open House and the vendor would be there to help me. What does that say about how much the employees know about their inventory? I guess I will change where I buy my jewelry! read more

I'm shocked by the number of bad reviews on here for James Free with respect to customer service. I came into the store with a new Rado watch I had purchased in NYC that I needed to have adjusted. I called James Free and asked if they are able to adjust and what the charge is and they said feel free to come on in and we'll adjust it for you free of charge even though I hadn't purchased it there. It's customer service like this which is the reason I'll be happy to give them my business on my next watch or jewelry purchase. read more

Couldn't be more disappointed than how I was treated at James Free, Montgomery last week. My daughter and husband bought a $30k bridal set there in 2011. My daughter now lives out of state and asked me to take her ring in for an updated appraisal. You would have thought I was asking for the moon! The absolute worst attitudes I've EVER experienced, especially from my the lady that does the appraisals. Here's what happened almost word for word. The lady that greeted me said the appraisal lady was at lunch. Just at that time, she entered the store. Right In front of me, the sales lady said to he appraisal bad attitude lady, this guy is here to her ring RE-appraised. Miss bad attitude says in a huff- "can I at l least get clocked in?" Wow! How about saying "great happy to help, come back here and let me clock in and I'll be happy to help you. I called her out by saying that's not a very friendly attitude and, of course it went down hill from there. Also manager refused to come out, said she was too busy! Will NEVER EVER do business at James Free! read more

We have always had positive experiences at James Free. I have resized my wedding ring, changed the setting for my wedding ring, ordered an anniversary band, bought fun jewelry there, and I recently bought a new watch there. They always offer a discounted price, and their service is excellent. Whenever I'm in, even to browse, I have them clean and check my wedding ring. Totally trustworthy! We enjoy working with Sergio. read more

Yes this place is swanky, its in Montgomery, so really you know what you're getting into. They say they have great prices.. but they're really comparable with most other places. They will take care of you here though. I'm always offered a drink or cookies when I walk in. And not just water, or coffee, or pop-although those are available- but wine or beer, or the last trip, spiced cider. Yum! And my rings always get cleaned while I'm walking around. Yeah if you show up in jeans, you get a once over, and you get hovered around a bit, but its not bad. They just want to be there to jump in on questions or recomendaions. They won't show you the cheaper counter though, it's tucked in the corner by the front door, and has some really nice pearls in it! Some of the jewlry in this place just looks gawdy, but hey people like what they like. They also do custom orders here. I was looking for a wedding band to match my non traditionaly shaped engagement ring, and they said they could do it, however, they were definitely the most expensive for simple white gold. Although of all the places that we went on the dreaded "wedding band hunt", they took the time to examine my ring, and take notes, and really ask my input. She even checked out the diamonds under their little microscope. No where else really checked on that. So yes they are pricey, it's nice jewelry. You're going to get good quality, decent service, and something really really shiny :) read more

Needed my watch repaired. JFJ was fast, polite and very reasonable. Glad I found them on yelp. Thank you!

Went in to buy a Tudor watch. The sales person, Justin, was extremely helpful and knowledgeable about the product. The buying experience was low pressure and friendly. Would highly recommend James Free to anyone looking for a high end wristwatch. read more

Great service, much thanks and appreciation to Arron Newsome, I will be back to pick up my Tudor soon!

I went to James Free Jewelers in Montgomery to have a diamond put in my wedding ring and to have it cleaned, checked, etc. Everyone there was lovely. My ring was ready sooner than expected, and it is absolutely beautiful ! M.J. was so nice on the phone, but I cannot begin to express my heartfelt gratitude to Jan. She went way above and beyond ! I walked there to pick up my ring, and I had a medical issue. My blood sugar dropped extremely low, and I was not myself when I walked through the door. Jan immediately asked me what was wrong, gave me everything that I needed to correct the problem, and then she insisted that she drive me home. I was going to call for a ride, but she had her keys in her hand and was ready to go ! So...off we went ! After I got home, I realized that I had left my blood glucose meter on the counter at James Free Jewelers. It was nearly closing time, so I planned on calling first thing in the morning. About 15 minutes later, Jan returned to my house with my meter in hand. I was stunned !! WOW ! Then, Jan called me the next morning, asking how I was !! I absolutely LOVE James Free Jewelers ! I will never forget Jan's kindness. My ONLY jewelry store now is James Free... They are the best !! read more

I was shopping for an upgrade to my wedding set (25th wedding anniversary). I was looking for the Designer Jack Kelege so I checked out what James Free had to offer as they are an authorized dealer. Maha, one of their sales representatives, was awesome!!! She was knowledgeable regarding Jack Kelege. Maha was also considerate of my budget while shopping for a loose diamond as well. I had a wonderful, no pressure, buying experience. I'll definitely be back and would highly recommend James Free. read more

I've been to James Free a few times and the experiences have been variable. For the most part, the salespeople are knowledgeable, friendly, patient, and do not apply sales pressure. They have a large selection of jewelry, rings, and watches available. They are also recommended by several friends of mine. I have also interacted with a manager who was downright arrogant, condescending, and dismissive. He provided some info that could have been misleading if I had not done research beforehand. In the end, he gave me a quote for an item that I ended up buying at half the cost elsewhere (and with a much more pleasant experience). read more

Now i don't go to many jewelry stores but this was one i would recommend. We are looking for a wedding band. The other stores weren't bad but here they did things that other stores didn't do. Also while we looked and went over everything they brought us drinks and went over what was going to happen. It was an over all very good stop. read more

Wonderful and very personable service - not pushy or aggressive. My husband and I went into the store just to start looking for a ring. We found the selection to extrodinary that there wasn't a need to look elsewhere. Heather took care of us and then met Janette. We have returned a couple of times and met MJ who is a delight too. Everyone made us feel very comfortable. Definitely worth a visit! read more

Tremendous experience today with James Free Jewelers. See Michael Koen, an excellent customer experience is assured. Thank you again.

I went to James Free looking for an engagement ring. I was greeted immediately when I walked in and was offered a beverage. Justin came up and asked what I needed help with, I explained why I came in that night and explained what I was looking for. They asked if I knew anything about diamonds, which I did not, so Justin walked me through all the details of a diamond and what to look for. After looking at bands and diamonds, we found a combination that was exactly what I was looking for. I never felt pressured or uncomfortable in my time there. Everyone was professional and more than willing to help. My fiancé loves the ring too! I would recommend James Free to anyone who needs to learn about what they are buying or for people that know what they are buying. It was a fantastic experience. read more

I would not go to any other Jewelers than James Free. The atmosphere makes you feel like family. No pressure, ever!! You literally are made to feel like you are at a friend's home trying on your favorite jewelry pieces. My daughters have gotten their engagement ring and bands from James Free and they live out of stat! Hope is the best in customer service! read more

I recently visited this store looking for diamond earrings. I was dressed very casually which leads me to believe this may have been the reason I was practically ignored by the staff. There were about 5 sales people standing around. After about five minutes I was approached by a sales person who I felt was dismissive and said to let someone know if I needed help. I've been in several other jewelry stores in Cincinnati and most will volunteer to clean jewelry, offer you a drink or will offer to be of any assistance. I did find my new 2 carat diamond studs but not here!! read more

Bought a new Breitling here recently, and the experience could not have been better. Jordan was very knowledgable and helpful, all while being low pressure as well. read more

I couldn't be more pleased by our experience with James Free. I recently celebrated my 30th birthday and my husband let me pick out a pair of diamond stud earrings - something I've wanted for a long time. Elaine was so incredibly helpful during the process! Neither my husband nor I know much about diamonds, beyond the basics. Elaine took the time to explain everything to us and was happy to help us find a set that was beautiful AND in our budget! She never made us feel pressured to spend more than we were comfortable spending; in fact, she was very honest in telling us she didn't think the larger set we were considering was noticeably larger. That gained our trust and made me feel comfortable. We came back three days later and left with a lovely pair of earrings I don't intend on taking off :) Thanks James Free! read more

I have had such a positive experience with this jeweler. The service is exceptional. The selection is great and the prices have been very fair. I was even able to get a fantastic deal on a Tag watch for my fiancés wedding gift. I would recommend them to anyone and I will to everyone I know! read more

Wonderful shopping experience at JF! My husband was buying me a diamond ring for my 70th birthday and our 40th wedding anniversary. I had a pair of diamond earrings that I seldom wore and wanted to use them in this new ring. I was greeted by Sergio and, after hearing our plan, introduced us to Patricia, the custom designer. We sat down with both of them for quite some time and went over what I was hoping for, size, etc. She showed us the software she would be using to produce a mock-up on a 3D printer (amazing in itself!), and Sergio proceeded to find the best diamond as the centerpiece. All of this was done without calling ahead for an appointment. We returned about a week later to see the mock-up and finalize details. I just picked up my new ring which, in a word, is stunning! Patricia is a fantastic designer and kept me informed every step of the way. Both Sergio and Patricia were patient, pleasant, professional. Couldn't be happier. read more

What a great place to shop. The staff is helpful and happy and make you feel right at home. They have a great selection of designer jewelry and fabulous watches. If they don't have what you are looking for they can help you custom design it. I always leave feeling totally satisfied and confident in my purchase. I would highly recommend them.. read more

We just came and in and worked with Tara M. Burkett, she was professional, personable, fun, and we would love to work with her again!

We've been dealing with James Free for many years now. They have outstanding quality and outstanding service - Debbie is a joy to work with - and even though we don't work directly with other sales staff, they all have gotten to know us and give us personal attention the minute we walk in the door. The sales events they put are are great and Debbie always invites us with a personal phone call. There's no where else we'd rather shop! read more

James Free has been an amazing experience from the beginning. I found the ring of my dreams with the help of Tara Burkett. Her customer service was impeccable. I told her what I was interested in and she followed up letting me know she found my perfect stone and she couldn't have been more right. Every expectation was surpassed when I went to see the "perfect stone." The quality, cut, and price were better than I ever imagined possible. She is extremely personable and makes you really feel she cares about you and that you are truly happy with the purchase you are making. I highly recommend Tara and James Free!! read more