They never respond to messages. I've sent their form in 3 or 4 times in the last six weeks asking…read moreif they could do repair my watch and give me an estimate. They've never responded. It's okay if you don't work on my brand of automatic GMT watch but at least respond!

Extremely trustworthy! Great communication. Job done right and quickly. Will use again with no…read morehesitation. Thank you, Igor Petrotsky

I can't say enough amazing things about Charlie's Repair! From the moment we walked in, the…read morekindness, patience, and genuine care we received were beyond anything we expected. They went above and beyond to help my wife and me with her ring, and you could immediately tell this wasn't just about making a sale or completing a repair. They truly cared about us, understood how meaningful the ring was to our family, and treated it like it was their own. The level of service, attention to detail, and genuine kindness they showed us is something you just don't find very often anymore. My wife walked away incredibly happy, and that alone means the world to me. If you're looking for someone you can trust with something precious and sentimental, I wholeheartedly recommend Charlie's Watch Repair. We are incredibly grateful for everything you did for us. 10/10 -- absolutely amazing people and an amazing experience!

I had a citizen eco drive watch (recharges by sunlight) that had been in a drawer over 10 years…read more The battery was dead. I had done a little research and learned it needed a new capacitor. I went into Charlies and was a little skeptical. It had cases of jewelry and watches, but I didn't see a work area. A young lady came out and met me, I showed her the watch told her the problem she said, "it needs a new capacitor". I knew I was in the right place. They even got it fixed faster than they said, I recommend them if you need to have a watch or clock repaired. In fact I will be bringing some old clocks in need of repair! Chris W.

Outstanding service and top quality workmanship. I took my wife's diamond bracelet in to have it…read morerepaired, it had some stones missing. When I got it back in a couple of weeks it looked like new. She was so pleased and happy and so was I. I had previously taken it to several local Dayton area jewelry shops and they all told me that it couldn't be repaired because the diamonds had a unique shape and were not available anymore. Keva not only found the stones but replaced them with expert precision. The bracelet looked like it had never been damaged at all! I will never take any jewelry for repairs to any other jeweler. Their prices are absolutely reasonable. Try them out you won't be disappointed.

They are very professional and genuinely cares about their customer. i highly recommend them in all…read moreaspects.......jewelry repair and shopping for a new piece of jewelry.

Terrific service today. Got a watch for Christmas but needed the band sized…read more Stopped by Dakota and was taken care off. Very friendly and knowledgeable. Thanks

Shout out to Candace and Camden at Dakota watch in the Kenwood Towne Mall. I brought in a vintage…read morewatch that needed a newetal band and they helped me pick one out and we're very helpful and patient in getting it adjusted.This is my go-to store for batteries,straps and anything watch related. Excellent customer service that can't be beat ! These guys are great !

absolutely loved working with Brooke - very knowledgeable and helped us with diamond GIA…read morecertification and microscope details!!! enjoyed the yellow fancy diamond selection - made shopping such a joy!

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Upon initially contacting Andy at Ohio Watch Repair the process/experience was professional,…read morethorough, extremely reasonably priced and fast. Andy was very communicative throughout, returning emails promptly giving me a complete understanding of the process repairs that would be done and the initial quote was exactly on point. I could not recommend more strongly using Ohio Watch Repair for any and all of your time piece repair needs!! JJS M.D.

I reached out to Ohio Watch repair for some work on my Rolex GMT watch. The website invites…read morecustomers to call to discuss the work to be done but no one answers the phone or returns calls. Several email messages to Ohio Watch Repair remain unanswered. Is this even a real or active business? I cannot recommend this business.

I love Micheal and his attention to detail. He helped my husband find my Mark Schneider engagement…read morering and band - They are simply stunning!

From the owner: Our goal at Taylor Healey Jewelry is to have every client feel welcomed and relaxed from the moment…read morethey arrive. We're passionate about providing the best custom jewelry experience. We ensure extra care and attention for each customer to make sure to leave them with a piece of jewelry that is unique and special. We understand that jewelry is often a very personal and special thing, so we strive to make sure the experience of customizing or finding the perfect piece reflects this sentiment. Whether you’re looking for something to commemorate a special event or just want something new and beautiful, our team will take all your needs into consideration and work with you every step of the way Taylor Healey Jewelry is not only suited to your custom jewelry needs, but are also available to perform jewelry and watch repairs. Repairs are done on-site by a trained professional for superior security and service.

Update: After…read moreposting my original negative review on July 5th, Stoll & Co. reached out to me directly within a day, to discuss my concerns. They acknowledged that my initial authentication report did not meet my expectations and offered to have the watch returned to them at their expense for a more comprehensive evaluation. The second experience was completely different. They covered all shipping costs, took the time to perform a much more thorough inspection, and provided the detailed breakdown I had originally requested. The follow-up report addressed the authenticity of the individual components in far greater detail and gave me significantly more confidence in their findings. While I still believe the initial service fell short and required me to follow up for updates, I also believe it's important to recognize when a company stands behind its work and makes a genuine effort to correct a mistake. Stoll & Co. did exactly that. No company gets everything right the first time, but how they respond when something goes wrong says a lot about their integrity. In my case, they listened to my concerns, took responsibility, and ultimately delivered the level of service I had expected from the beginning. For that reason, I've updated my review to reflect both my initial experience and the way they resolved it.

Stoll and Company has authenticated several watches for me. They were very easy to contact and…read moreanswered all of questions on a couple of my watches. The authenticators were very friendly and helpful. They reexamined the watch to answer all my questions. They went above and beyond in their customer service. I can't be any happier with the the service and expertise. I would highly recommend Stoll & Company. A+++++++ Thank you!!!!!!

Ed was fantastic !!! He handled everything professionally made the…read moreexperience smooth and seemless- My wife was totally happy with our purchase and re-making her wedding rings and when I purchase any jewelry from Harris (none better) I will be back too see Ed. The store is beautifully decorated and they make you feel at home. thanks again for the great service !! Dave and Paula Warren

expected transparency, expected that my silver bullion would be tested, a documented buy bid…read moreoffered which would take about 45 minutes for what I had provided. I got 10 minutes, no explanation how the silver was evaluated and I felt like a mark. This is NOT the place to sell gold or silver coins. It was rushed, lacked documentation , the apointment setter said it will take awhile for all of this, and this was not consistent with the 10 minutes that I got.

Horrible follow up. Never called me back to schedule repair. Lady said man would get back to me and…read morehe never did. Waited 3 weeks to hear something and heard nothing. No way to run a business. I am shocked how they stay in business.

I had my grandfather clock serviced by this business and he did an excellent job and my clock keeps…read moreexcellent time. There are very few people who do this kind of work anymore, and most of them I know of are overwhelmed with customers, so you have to be patient. Very satisfied.