I been there a while ago for couple watches. Everyone was very helpful, patient with my…read moreindecisiveness. They offer to order different band to replace with the face I want with one extra charge. I got 3 watches in the end Anyway, this time I went in for a watch battery replacement. I was greeted and helped quickly. Not only the employees was nice, they also have 2 cute pup that very sweet also. The older/bigger one is Chewy, the younger/smaller one is Andrew. Chewy is very sweet and gentle, Andrew is a bit more aggressive for love/attention I had fun with them for a good 10 minutes while being help. I did look at the jewelry and they do have a lot of pretty pieces. I wasn't comfortable taking picture of the jewelry/store but I sure did take some vid the dog interaction.

So nice, friendly, and willing to help. I was seeking a difficult to find watch band replacement…read morein an odd size. They did not have the ability to order one at their location, but told me where I could find one, and then offered for me to bring it to them and they would install it at no cost. I was shocked. Love this store. Stop in and give them some business. Locally owned small businesses like this are truly treasures!

Second bad experience. First time had a gold clasp replaced on a bracelet. Few days later…read more(thankfully) found the bracelet on my floor. Clasp obviously not secure. Had to take it back. This time, brought an omega watch in for battery replacement. Came home and realized watch wasn't working. Brought it back the next day. Girl who fixed it said battery was fine, could send the watch in for repair with 3 weeks turn around. Opted not to but at least refunded my battery repair. Drove 1/2 mile up the road to Swinford. They put a battery in (a piece was missing to hold the battery in place). Paid 1/2 the price and watch is working great.

Probably the fairest gold prices in. The state of Kentucky no cap. They were very professional and…read morehad no problems looking over some of my pieces I was unsure of. The biggest thing was the fact I took the same jewelry to 4 other places and got offers from 700-1300 and there offer was well over that. They didn't just do me a favor they gained a customer for life. I appreciate them and all that they do.

A real, old-fashioned family run jewelry shop. I inherited some gold jewelry from my mother that I…read morecouldn't wear as-is. They turned a cocktail ring into a pendant, using the shank to make a loop, and, even gave me the little piece of gold they didn't use. They also replaced a broken clasp on a chain with a much stronger one, and, offered me gold-filled instead of 14K to keep the price down, since it won't ever affect how well it works. I'm not looking to buy new pieces, but, if you are -- they have really nice displays of traditional styles, as well as some watches.

Just a terrific local, family business. We have come here for years and will continue to. Beautiful…read moremerchandise and reasonable prices.

I have a ring custom-made and couldn't be more thrilled with the outcome. It's absolutely stunning.read more

We had a chance to have Mr. Thuan Nguyen make our wedding rings a while ago. He did not disappoint…read moreus and made us the perfect custom rings that my wife and I love them so much, from the design, the size, to the price. Since then, I had a few more opportunities working with him, as well as referring him to my friends for their jewelry need. We only heard all good things about Mr. Nguyen, including some difficult fixes or custom designs and they were all happy with the result. One mentioned because he is the only jewelry technician with a Master's degree in his field in this state of Ohio, so nothing is much challenging to him, to be trusted with the most important and valuable items from the customers, not to mention he has invested in some special laser devices that not many stores have, which made things perfectly cut and customized. Besides, I love to support this family-owned local business, with friendly staff, honest owner, clean space, and most importantly, elegant selection of jewelry. Highly suggested ACT Jewelers for any of your jewelry need!

My family and I have used Dale for years and have never once had a complaint. His prices and…read morereasonable, he's quick and the quality of work he and his team does speaks for itself. The sapphire ring was made by Dale in 2012 and I have worn it nearly every single day.

I have a necklace with high sentimental value that cost me $60 with personalization. My son has…read morebroken a small piece on the chain twice. Both times, I had it repaired at Dale's. The first time, the repair cost $16. The second time, the repair cost $48. When I asked Dale why it was three times more expensive, he said he didn't know why. When I mentioned the previous repair cost and the cost of the necklace (wanting to make sure it was appropriately appraised), he said the repair cost was $48. When I asked if he could help me understand why he'd triple his price for such a small repair, he said, "Maybe we used the laser." When I asked what that meant and if that would be the case if the same thing were to happen again, he said, "Cash or card?" I felt dismissed and taken advantage of. I recommend going somewhere else, especially if you are a young woman.

I would definitely recommend Hug Jewelers to family & friends. I remember seeing their store on…read morethe news after their reopening . It is a beautiful store! The displays are amazing ! I had a complicated situation with my engagement and wedding rings. Maya was so kind and professional. She assured me they could help me and my rings would be perfect! And she was correct! They are beautiful and I am so happy! I am thankful I trusted YELP & Hugs Jewelers!

Great customer service, they were able to fix a tricky pair of earrings for me the same day and…read morewith such attention and care. I will definitely be back should I need a repair or piece of jewelry.

Paolo and his team are great! They made me amazing custom necklaces from my gemstones! highly…read morerecommen!

Back in November 2021 my husband surprised me with an auction item for a Date Night package from…read morePaolo, A Modern Jeweler, that included a $500 credit toward an item or a service, a yellow canary diamond necklace, and a $100 gift card to Prime Steakhouse downtown!! Our Date Night was so much fun!! We arrived to Paolo's shop a few hours before our dinner reservation time and he walked us around the whole store and showed us every piece of jewelry that he had in stock, which was pretty cool! Then we sat and looked through different pieces of jewelry I brought to see what could either be reimagined or created into a brand new/unique piece! We ultimately decided to have a gem stone that my father-in-law gave me set into a ring! I was a little skeptical of how this was going to be done because the stone is such a unique shape but Paolo assured me that his fabricator is the best! We picked up my ring today and let me tell you what, Paolo was NOT lying!! My new ring is GORGEOUS! The basket is completely hand made by his fabricator and we had it soldered onto a ring that I found at the store from Paolo's estate ring collection. I literally couldn't be happier about it and will absolutely be using Paolo again for our future jewelry purchases!!! Thank you, Paolo, for taking such a special gift to me and turning it into something even more special that I'll be able to pass along to our daughter in the future.

Change ownership! No one likes a pompous owner who is condescending!!…read moreWould talk over me and try to redirect what I wanted saying negative comments to about my choices. Also wouldn't give me a total price. He was very shady

Excellent repairs and magical transformation of your old jewelry to new and improved, great service…read moretoo.