We recently bought our mobile home and needed a new heat pump and heater. James Heating and Air Conditioning installed it in 2 days. They did an excellent job. They left everything clean when they completed the job. I would recommend them to everybody. Michael and Renee Dennis read more

This company knows what customer service is all about. They installed a new HVAC system and went a few extra miles to resolve an exhaust noise issue. After four years, my Honeywell wifi thermostat failed on a Friday and Todd was out Saturday morning to replace it with a temporary thermostat until they came out on Tuesday to install a new wifi thermostat. Everyone at James works very hard to ensure your comfort and satisfaction and they don't sell you a system that you don't need. I am very glad I have this company that I can always count on. read more

Had a service guy come out to inspect a weird noise coming from my vents. Guy charged me over $300 to say he had no idea and failed to replace three screws in my furnace panel. I suggested it may me an issue with an old blower motor. He sent me a bid for $8,800. I called and asked WTF. They sent me a new bid just to replace the motor, $1,940. This is a $120 part that would take ten minutes to switch out. I eventually found out the noise was coming from the air intake vent cover, caused by harmonic resonance. I put some rubber washer in and fixed the problem for $1.50. read more

Very knowledgeable and on time. Didn't try to go with the most expensive option and was honest about how some of the things I was asking about would be a waste of money in my house. read more

I had this business install a new gas furnace a year ago last fall. They did an excellent job and were very prompt and professional. Then, a few weeks ago the sewer line backed up and flooded the basement a few inches. I called them thinking that a moisture pump was ruined. They did the service call, but told me it just needed cleaned, not replaced. So that saved a lot of money. The service technician, August, was very kind and professional. I appreciate how honest the staff is, and how they work with me for scheduling, etc. If you're thinking of replacing your furnace, I would highly recommend this company. read more

Had another company come out to give us an estimate for repair of our furnace. No heat. The brains of the furnace was shot & he suggested to replace the main valve as well. Total was to be $1600. Also had them quote for a new unit which was north of $6000. No mention of a $1000 rebate from Energy Trust. Had James Heating & Air Conditioning come out. They quoted us $3000 unit replacement with the rebate. Price would have been $4000. Same furnace as the first company. So was the other company going to apply for the rebate & not tell us? No way to know for sure. James came out on time & got the job done. The two technicians were very knowledgeable & seemed to work with a purpose which you don't see these days. A third tech came out for a short time to convert the furnace to propane. I would highly recommend this company!! read more

After getting several estimates to replace a 25+ year old heater and A/C unit from companies that try to sell you on systems that you don't need, I came across James Heating & A/C. Mike Muncy is incredibly honest and he will educate you on everything you need to know about replacing your HVAC system and he will not over sell you on a system you don't need. I even did my own research and verified everything he said was true. He saved me a few thousand dollars. They have two guys that do the installation and they are very pleasant and skilled at what they do. It is a small company but they are big on service and honesty. Go ahead and get your estimates from the bigger area companies but do yourself a favor and contact James Heating & A/C. read more

Quick service, very capable and knowledgeable tech. Didn't try to sell something I didn't need, but pointed out issues that may be a problem in the future on my 20 year old system. Gave good, honest advice for what to look for with said older furnace. August (the tech) you are the best and very personable. Highly recommend and will use them again read more

I came home last night to a very cold house. When I looked at the thermostat I saw it read 63 degrees. I tried to turn the heat on however after the furnace kicked on, it quickly shut off. Clearly something wasn't working properly. I called James Heating and Air Conditioning Saturday morning and spoke with one of their technicians. I believe his name was Randy. I explained the problem over the phone and instead of coming out and charging me extra for an emergency call out, Randy explained to me how I could fix this problem on my own. Randy told me it was the flame sensor and said this was an easy fix. After watching a YouTube video and with Randy's advice, I fixed the problem on my own and saved a lot of money. I highly recommend this company. I know I'll be calling them in the future for any other future problems. Thanks again for the help!! Jon read more

We found James Heating & Air Conditioning online when the contractor our home warranty company provided to us couldn't get out to our house for over a week. Obviously it is cold out and we couldn't wait that long for heat, so we looked for a company open on a Saturday. We found James Heating and they were extremely responsive and out to our house in less than 2 hours. He changed out the igniter, sealed a crack in the unit and we were back in business quickly! The experience was very positive, I would highly recommend this group, especially when you need help on a Saturday! The guy was very nice, explained everything and even talked about how to maintain the unit for maximum life, which is always a bonus! Thank you again, we really appreciate the quick response and professional service provided by the service tech. read more

I had my 20+ year old furnace replaced a few months ago and everyone was awesome! All the Mikes that came out (lol) from sales to service. The installers were fast and, cleaned up their mess and even made a special door for my filter (thank-you!)! I was shocked when he said to turn the furnace on after they were finished because it was so quiet. I said "I don't hear it running"....I had gotten so used to hearing chitty-chitty-bang-bang in the garage!!! I was thrilled that it was so quiet...I was doing a happy dance! Great company to work with. I would highly recommend them! read more

Mike, the Salem salesman, razzle-dazzled us with rebates, incentives and tax credits as part of his sales pitch. 75 days later, when I'd seen nothing in the mail, I called him. He informs me that we get nothing because we are not on PGE, he knew the stipulations associated with the rebates etc, didn't ask who we were with...just made the sale. So now i'm out $2ooo.oo...and he's sorry. Also in the fine print of his contract is a TEN YEAR maintenance stipulation he glosses over...at $99 a year. BUYER BEWARE!! read more

We wish to compliment Andy at James Heating for an outstanding job servicing our heating and air conditioning system. He was not only friendly and knowledgeable but extremely thorough in his efforts. He gave us options for future purchases when necessary and ideas on how to keep our current system clean and running smooth. Very impressed! read more

My journey to central air conditioning (heat pump) started with a pricing discussion with Mike Muncy. I chose James because my family has used their services in the past, and they've been really helpful when I've needed maintenance on my furnace. Mike came out to my house on a rainy afternoon in February, and gave me a quote for the installation of a heat pump. He ran through a variety of options, left his card with a quote and went on his way. A few months later, I was ready to take the plunge. He arranged for installation on a day that was convenient for my schedule. The installation was pretty quick, albeit a bit noisy. The workers arrived promptly, and worked very efficiently throughout the day. They were very kind and considerate. Overall, the entire installation took about 5 hours. I left the settings where the installer had suggested and have been extremely comfortable, even in the warmest days so far this year. James followed up a week later with my warranty information, and additional details about the installation. They provide an extended warranty (double the manufacturer's warranty) free of charge if you complete affordable annual maintenance through the company. I will continue to use James for my HVAC needs. read more

On 6-28-13 James Heating & Air Conditioning serviced my air conditioner. They sent me a bill for this service and I paid them in full with my MasterCard on 7-23-13. My MasterCard account shows that James Heating & Air Conditioning charged my card and were paid on 7-18-13. That should have been the end of it. It wasn't. On 11-7-13 I received a letter from Professional Credit Services. They are the collection agency that James Heating & Air Conditioning turned my account over too for collections. I called the Professional Credit Services phone number and talked to the representative and explained that the bill had been paid in full and in a timely manner with my credit card. They said they would look in to it. I then called James Heating & Air Conditioning and explained what they had done and that it was unacceptable. I further explained that I wanted a letter from both James Heating & Air Conditioning and Professional Credit Services that acknowledged the fact that the bill had been paid in full and in a timely manner. I further wanted the letter to state that the error was entirely their fault and that I was blameless. As of 12-3-13 I have heard from neither company. read more